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Job DescriptionDescription: Leading Freight Forwarder / NVOCC/ Customs House Broker/ Tank Container Operator, with locations in 24 countries and over 3000 employees strong, is seeking a highly motivated and organized individual to fill the position of Strategic Account Manager for the Export department in our Jersey City office. This position offers an exceptional opportunity to participate in the continued growth and expansion of a well-respected organization. Responsibilities Include But Are Not Limited To: • Supervises LLP and Export operations., • Trains and advises the members of team in areas of export processes, export regulations, billing systems and accounting procedures., • Trains and advises the members of the team in areas of LLP execution and data management., • Monitors the team’s performance and identifies transactions and tasks that require special handling or expediting., • Works with clients to execute against blueprint and contracted obligations., • Oversees timely billing (invoice release) & accountability for profit on assigned shipments., • Oversees Preparations, maintains and distributes customer reports and other reports as needed by management., • Provides high level of customer service through pro-active communication with clients via email and phone and EDI concerning status of their shipments., • Completes daily reporting of operational/quality requirements., • Manages and establish processes for department quotes., • Ensures timely and accurately closing/billing of all shipments., • Prepares reports required by customers and Leschaco management., • Alerts clients of special areas of concern or potential problems in their process., • Ensures that all shipment deviations are properly recorded in the Leschaco ABS system., • Communicates changes of U.S. and foreign shipping regulations and procedures to clients., • Oversees the customer export freight forwarding and NVOCC orders according to customer order instructions and profile; US Export regulations, FMC regulations, Leschaco Company and ISO procedures., • Observes and documents individual and team performance and gives feedback., • Ensures export compliance is completed timely and accurate., • Minimum 5 years’ experience in a Supervisory role, • Minimum 5 years’ experience with USA Export Regulations, Incoterms, NVOCC concepts, ISO 9001 procedures and CFR49 hazardous materials regulations., • 5 to 7 years industry experience., • Bachelor's degree (B.A.), • Must possess the ability in problem-solving and experience in managing customer complaints, • Must have the ability multi-task and to deal with dynamic problems and variables., • Must be able to prioritize workload, work independently, be a team player and work in a fast paced environment, • Must possess excellent written and verbal communication skills, • Medical, • Dental, • Vision, • Flexible Spending Account (Medical and Dependent Care), • 401(k) with company match, • Company paid Life Insurance, Short-Term Disability and Long-Term Disability, • Paid Holidays plus PTO and Sick Leave, • Voluntary Time Off, • Employee Assistance Program, • Tuition Reimbursement, • Employee Referral Program Background check required. Only those considered for the position will be contacted. Thank you for your interest.

Job Description Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities • Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations., • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records., • Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements., • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program., • Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant., • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants., • Coordinates and facilitates translation services for ISAP participants, including emergency translation services., • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required., • Supervises ISAP participants while in Company offices., • Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services., • Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations., • Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations., • Reports on program violations in a timely manner using established reporting parameters., • Conducts home visits to verify participants’ places of residence in compliance with contractual obligations., • Performs emergency counseling for ISAP participants as needed., • Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer., • Performs other duties as assigned. Qualifications Minimum Requirements • Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred., • At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred., • Bilingual English/Spanish required., • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits., • Ability to pass a federal background check and obtain a suitability determination., • United States citizenship required., • Must live in the US 3 of the last 5 years (military and study abroad included)., • Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports., • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations., • Ability to deal tactfully with the public., • Attention to detail., • Problem solving ability., • Ability to deal with multicultural contacts with sensitivity., • Basic knowledge of immigration laws, regulations and procedures., • Basic computer skills., • Ability to interpret electronic monitoring messages and daily summary reports., • Good typing skills to develop and maintain case records by performing data entry., • Typical office environment., • Some local travel is required., • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine., • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants., • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry., • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Job Description Summary The Office Agent provides all the customer service for accepting, processing/finalizing, and delivering air freight efficiently, timely and safely to their intended destination. Coordinates and communicates with freight forwarders/trucking companies, airlines, and ground handlers. The employee must consistently display a professional and positive image. “Lead by Example” concept is strongly promoted. Core Competencies: • Technical Competence & Knowledge, • Leadership, • Analytical, • Communication skills, • Ensure compliance with all Transportation Security Administration (TSA), Federal Aviation Administration (FAA), Customs & Border Patrol (CBP), and customer requirements., • Computer system proficiency for airline booking and load planning., • Ensure compliance with special cargo including, but not limited to AVI, HUM, VAL, and other airline specific products., • Breakdown Airwaybills (AWBs) in accordance with airline requirements., • Prepare computer manifest, carrier certificates and other records in accordance with airline procedure, including Dangerous Goods (DG) ‘Notification to Captains’ (NOTOCs), and other relevant documents. Check for accuracy and completeness., • Send special handling telexes/messages in accordance with airline requirements & regulations., • Release flights and check for completion of data transfer between computer systems to the extent possible., • Prepare Airwaybills (AWBs) and secure payment from private shippers, when necessary, as permitted by Government Regulations., • Ensure documents are filed with CBP in accordance with required deadlines., • Answer queries, tracing actions in a timely manner., • Ensure retention of required delivery records., • Initiate freight discrepancy action where required., • Monitor the acceptance of specialty products, including Valuables (VAL) & Vulnerable (VUN),, • Ensuring secure storage as required., • Monitor inbound messages, manifest inbound shipments accordingly, proactively preparing for inbound traffic after flight release by overseas stations., • Prepare breakdown & freight check in manifests for warehouse staff use, including special handling instructions or storage requirements., • Document locations received from check in process on correct tallies, verifying totals for accuracy., • Initiate discrepancy messaging as appropriate after completion of check in., • Prepare, assign documents and notification to consignees and/or brokers., • Finalize shipments in Computer systems when required., • Verify that complete shipments have been appropriately signed for and the documentation finalized., • Initiate follow-up tracing action as required for all discrepancies, in accordance with Company & customer requirements., • Must be 18 years of age., • High School diploma., • Enthusiastic about Customer Service, • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis., • Ability to work nights, weekends, holidays, and varying schedules., • Proficient Computer Skills, • Must be able to stand, lift, bend for an extended period., • Must successfully complete airline specific training programs and recertification