Care Coordinator
5 days ago
Victorville
Job DescriptionSalary: $21-$23 WE ARE TITANIUM HEALTHCARE Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just arent getting the medical care they need. Were on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost. Join us in our mission! POSITION SUMMARY The Care Coordinator is responsible for scheduling, organizing, and managing all aspects of member healthcare maintenance and treatment. Help patients complete paperwork, communicate with a healthcare team about patient treatment plan, and educate patients about resources and options for managing their health. WHERE YOULL WORK This position is hybrid. Work from home while servicing members in the Barstow region. You will have full control over your schedule when meeting members. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm. WHAT YOULL DO • Review and interview potential members to verify eligibility for enrollment in the Health Homes Program (HHP), • Complete referral process when necessary, • Orient and educate members and their families by meeting with them to explain the role of the Care Coordinator, • Initiate a care plan and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with healthcare providers, • Cross-functionally work with healthcare professionals, community and social support services, and other company employees, • Document evidence of care in member record in a concise and timely manner using the EHR system, • Routinely check in or schedule appointments with assigned members, • Maintain documentation of all member encounters to complete established reporting requirements, • Communicate with providers and care teams regarding member progress and care needs, • Explain and translate information related to the members care to and on behalf of the member, when necessary, • Identify and follow up on all referrals to assure continuity of care and member/family needs have been met, • Reassess care plans to ensure effectiveness in achieving desired outcomes for members and their family, • Address member questions and process member requests in a timely manner, • Investigate and direct member inquiries or complaints to appropriate staff members, including follow-ups to ensure satisfactory resolution, • Follow established policies to enroll and disenroll members, • Maintain knowledge of community services and resources available to members including housing resources, financial/income assistance, transportation assistance, and food assistance, • Follow established protocol around patients experiencing pain, safety concerns, and/or mental health concerns to create safety plans, if necessary, • Recognize signs of child and elder abuse and report appropriately to Child/Adult Protective Services, • Understand and abide by all departmental and companywide policies and procedures, • Comply with all safety and injury prevention policies and regulations, • Perform other duties as assigned or required WHO YOU ARE • Fluent in English (written and verbal), • Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner, • Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation, • Ability to identify problems and use logic and related information to develop and implement solutions, • Excellent organizational skills and attention to detail, • Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures, • Ability to communicate clearly in-person, by phone, and electronically, • Frequent use of computers, keyboard, and handheld/mobile devices, • Competent with computers, email, virtual platforms, and Microsoft Office based programs, • Ability to type for extended periods, • Must be able to remain in a stationary position, • Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested, • Must be able to move around the office and/or travel throughout community, • Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions, • Ability to climb stairsor navigate uneven terrain in community and home environments, • Ability to lift, carry, push, or pull up to 2025 pounds(e.g., laptop bag, forms, mobile equipment), • Ability to bend, reach, and conduct in-person visits in non-traditional environments, • Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice, • Ability to maintain professionalism and safety in diverse environments WHAT YOULL NEED • Associate degree in sociology, social work, public health, physiology, or other related fields, • Minimum 1+ years of healthcare or care coordination experience, • Current and valid Drivers License, • Proof of auto insurance, • Distraction-free home workspace with a secure internet connection NICE TO HAVES • Bachelors degree in sociology, social work, public health, physiology, or other related fields, • eClinical Works (eCW) experience, • Care management experience, • Bilingual in Spanish, • Valid BLS certification from the American Heart Association, • Valid CPR Certification WHAT YOULL ENJOY • Make an impact: an organization who cares about its employees, communities, and the future of healthcare, • Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself, • Growth: opportunities to develop and grow your career with us, • Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business, • Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy, • Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model, • Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan, • Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare, • Flexible Spending, Health Savings & Dependent Care Accounts, • Life/AD&D insurance funded 100% by Titanium Healthcare, • Supplemental Short-Term Disability, • Employee Assistance Programs, • Protect your pet(s) with Pet Insurance, • 401(k) plan EEO Statement At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce. Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.