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Job Description WE ARE CURRENTLY HIRING A STORE MANAGER FOR OUR STORE IN BLOOMINGDALE'S CENTURY CITY OBJECTIVE OF THE POSITION The Store Manager position is responsible for managing all aspects of the store, sales, staff, merchandise, client development, and ensuring exceptional customer service. The Store Manager is charged with creating and maintaining a positive, productive work environment in alignment with the company’s vision and objectives. The Store Manager is responsible for achieving sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated teams and developing associates to enable them to progress in their careers at James Perse. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES Business Development: • Develop store business strategy including clientele development, staff incentives, and local partnerships focused on increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base. Present strategies to Area Manager for review and approval., • Local market knowledge of clientele base and brand competitors, • Awareness of business trends that relate to the success of the store, • Make recommendations for store renovations, upgrades, expansion, etc. in order to increase sales and remain competitive in the local market., • Provide recognition for top sales associates, • Maintain active leadership presence on the sales floor to demonstrate, assist, and coach sales associates through the sale, • Set the example for exceptional customer service and store standards, • Consistently drive and motivate the store team to achieve and exceed individual sales goals and store KPIs (UPT, ADT, etc.), • Consistently ensure customers are the number one store priority, • Ensure that the sales team incorporates the James Perse lifestyle into the selling ceremony, • Ensure that the store team is fluent in product knowledge, company history, brand values and that brand messaging is consistent, • Proactively network and teach the store team how to consistently build and develop client base, • Proactively manage the clienteling function in the store and regularly measure success and opportunity, • Identify opportunities in product, sales, and team development and strategically present ideas and solutions to Area Manager, • Set the example by leading the overall selling culture, selling processes and clienteling efforts, • Ensure that the store staff consistently prioritizes the customer’s experience in the store, • Ensure that all clients are attended to in the fitting rooms, that correct sizes are located, and that the POS sales execution is seamless and accurate, • Ensure that the store staff schedules client appointments based on customers’ needs and requests, and offers services such as consignments, • Consistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitors, • Lead, guide, and support the staff in creatively individualizing the customer experience, • Continuous recruitment and sourcing of exceptional talent for the James Perse brand, • Facilitate new hire onboarding, and on-going training of existing staff members, • Clearly and consistently articulate the company’s expectations to the staff, • Set performance goals and objectives to the staff, • Ensure retention of top talent and succession planning in partnership with Area Manager and Human Resources, • Coach, develop, and motivate staff through performance appraisals of store staff (monthly, annually, as needed), • Identify individual and team training needs. Partner with Area Manager and Human Resources to effectuate training., • Consistently reinforce company standards and policies, and hold staff accountable in partnership with Area Manager and Human Resources, • Conduct regular store meetings (i.e. morning, weekly, monthly, etc.) to motivate the team, and communicate corporate initiatives, • Ensure the staff’s adherence to all store standards (cleanliness, maintenance, etc.) on selling floor and back of house, • Supervise cycle counts and inventory management to ensure store shrink is at or below company target, • Maintain Visual Merchandising standards and ensure they are consistently upheld by the store team, • Ensure all staff partakes in the replenishment of product on the sales floor and maintenance of back stock, • Ensure maximum product is available on the floor, and it is sized, folded, and presented in accordance with company standards, • Complete all required daily and weekly reporting as requested by Corporate, • Manage timekeeping for the store staff, • Profit and loss responsibility for the store, with a focus on the controllable expenses (sales plan and operating profit), • Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures, • Make recommendations to improve the company’s operational systems, and processes in support of the JP vision, • Minimum 5-8 years experience in retail sales or related field, with at least 3 years of supervisory responsibility (more experience may be required for high volume stores), • Must have strong computer skills (MS Office), • Must have Teamwork, or similar POS retail system(s), skills, • Foreign language skills a plus, • Ideally has a cultivated and established clientele following, • High School Graduate or Equivalent required At the Company’s inception, James’ mission was to bring an elevated look and feel to unique baseball caps and basic tees. Two decades later, the Company has expanded to producing full lines of its famously soft and meticulously constructed modern classics for men and women, as well as home furnishings, accessories, and limited edition goods. Our collections are sold in over 40 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world. Our employees are smart, creative, passionate, and service-driven individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences, and support policies and practices that prohibit discrimination against any person because of race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation, or any other characteristic protected by applicable law. JAMES PERSE offers competitive benefits packages, including health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, flexible spending accounts, an employee assistance program, paid vacation, paid sick time, a retirement savings plan with company match, and a generous employee discount. To view and learn more about our open positions visit: We appreciate your interest in our company and look forward to hearing from you. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Powered by JazzHR 2kPP6S0fzw

Job Description From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future. The Role The Store Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. They are responsible for managing the operational execution of the store, ensuring exceptional customer experiences, and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team members are able to collaborate in order to consistently deliver best in class customer experiences. What You’ll Do • Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same, • Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room, • Ensure cash handling and register procedures are maintained and executed, • Ensure integrity of payroll procedures and store scheduling, • Delegate appropriately to ensure efficiency of store operations and to develop team members, • Coach and develop retail associates to meet store goals, • Lead the recruitment, onboarding, training and development of all staff, • Provide regular feedback, coaching and counseling on performance, • Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required, • Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes, • Build a candidate pipeline via networking and interviewing, • Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities, • Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals, • Ability to build customer loyalty; grow and manage clientele, • Maintain product knowledge and ensure delivery of this information to staff, • Encourage and recognize opportunities for team selling, • Understand and exemplify the rag & bone brand philosophy and lifestyle, • Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends, • Consistently act within core values of rag & bone, • Model and teach store associates to support a positive client-centric environment, • The Customer Rules – Minimum of 5 years of prior work experience in specialty retail with 3+ years in a management role, • Be a Good Human - Be original, be authentic, • Have No Fear - Innovate, solve problems, • Own Every Decision - Work together, get results, • Quality Matters - Be disciplined, be competitive, • Clothing Allowance, • Generous Employee Discount, • Commission Eligible, • Paid Time Off, • Medical, dental, vision and ancillary benefits, • Membership to Calm and access to other wellness benefits, • 401k Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Powered by JazzHR GjXD35AePh

Job Description General Summary At Americannmade we relate our success directly to the strength of our management team. To continue operating at our high standards, we are seeking an experienced General Manager to join us. As an ideal candidate you will be a born leader with previous managerial experience. You will have proven experience overseeing operations, potentially human resources, company finances, inventory, sales and communications departments. You are an expert communicator with a strong ability to delegate responsibilities and collaborate across a wide range of departments. Ultimately, you are driven by the desire to lead a team toward maximum productivity and efficiency. Essential Job Functions • Actively recruit, interview, hire and coach new and existing employees within a department or business unit, • Shift supervision, including opening and closing the store, managing payroll, creating weekly schedules, staff tasks, duties and goals assigned on a daily basis, • Know and master every job title including job descriptions and all processes that are behind it, • Collaborate with marketing to achieve desired campaign efforts, • Create, review, implement and update SOP’s, • Ensure highest product knowledge proficiency, • Evaluate KPIs and Sales Reports to create and implement action plans to improve business performance, • Procure quality products to keep up with market trends, • Maintain healthy inventory levels and healthy vendor relationships, • Regularly reviews and monitors all aspects of inventory management, including Daily Cycle Counts, Vendor Orders, Receiving and processing of new products, Account Payables and any other inventory related processes, • Plan, coordinate, and merchandise setups, promotional signage, visual compliance, layout changes, to implement and maintain the store as set forth by company standards, • Drive revenue and meet sales goals by implementing all company processes and guidelines, • Performance manage team through company tools to achieve overall business success, • Create and implement developmental succession plans for team members, • Analyze sales data and generate reports periodically to guarantee all targets are met, • Oversee /Audit all daily operations to ensure success; cash control, inventory control, shrink control, labor control, store procedures, store maintenance through Company’s SOPs and processes, • Enforcement of Compliance in all managers and team day to day operations, • Improve internal processes for better productivity, • Complete business documents (i.e. 8300 forms, EDD forms, etc.), • Manage budgets and monitor financial health of a location or business unit, • Create and implement strategic weekly, monthly, quarterly and annual business plans with managers to ensure maximum revenue, • Excellent leadership skills, including goal setting, motivating, training and mentorship, • Exceptional interpersonal and communication skills, including writing, speaking and active listening, • Data driven mindset with ability to make recommendations based upon data and results, • Excellent organizational skills, • Proficient in business acumen practices, but not limited to finance, HR, operations, merchandising and sales, • Keen strategic thinking and planning, • Effective conflict resolution and problem-solving skills, • Comfortable in a fast-paced or high-pressure environment Employee Conduct The General Manager must be a “people” person, helpful, cheerful, poised, even-tempered with a positive attitude and managerial experience. Store Managers must be committed to great work ethic, supervise, motivate and lead others by being a role model in all aspects of business. Physical Requirements General manager’s minimum physical requirements include: Ability to stand for an extended period of time. Move and handle boxes of merchandise and fixtures throughout the store which entails lifting. Expected hours of work Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business. Ability to commute to different locations. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Any other reasonable request by a leader is expected to be completed. Powered by JazzHR mYht6oXg3d

Job Description Overview The Operations and Visual Manager is part of the management team along with the General Manager. All Managers are involved in: • Leading people to provide exceptional customer service., • Driving our business to achieve our business goals., • Building effective teams and developing talent., • Communicating effectively with staff, Management Team, and customers., • Instilling trust and ensuring accountability. Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. Responsibilities The Operations and Visual Manager is also responsible for: • Working in partnership with the General Manager on all aspects of driving the business; setting goals and priorities for the success of the store based on overall sales, custom closets performance, average ticket results and payroll management, • Supporting and directing processes for inventory control, Curbside orders, delivery services, register and money processes and order management, • Leading the operations efforts in the store for repairs and maintenance requests, facilities updates, ordering supplies, planning meetings, walkthroughs, cleaning routines, backroom setup and stockroom organization, • Leading the visual merchandising efforts in the store ensuring Perfect Product Presentation which includes merchandise processing, maintenance and merchandising, • Interprets and directs product presentation according to direction from the Visual Sales and Buying Departments, • Managing the sales floor, • Managing employees to include recruiting, interviewing, onboarding, training, reviewing and coaching We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life. Here's a peek at what you can expect: • Rewarding pay to recognize the value you bring to the team. Starting salary is $69,000- $72,000/annually., • Competitive health, dental, and vision plans to keep you and your loved ones well., • 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity., • Unique "1equals3" website for easy access to your benefits information and company updates., • We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best. For our full-time associates, we offer even more: • Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)., • Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program., • Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes., • Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!)., • Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions., • Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages. But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference. Qualifications What You Bring to Us • You love to engage with people. You’re the person who strikes up a conversation and makes a connection. You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication., • You have at least three years of leadership and coaching experience where you’ve focused on developing and nurturing your team to achieve goals together., • You have successfully guided great employees' career growth and development., • You take communication to a new level. Whether it’s written or oral communication skills, you are a master., • You understand retail is an ever-changing industry and you possess strong time management and organizational skills to lead your store team to achieve excellent results., • People say you have a heart for service. You love to sell. For you, it’s about learning what a customer truly needs and offering suggestions., • You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience., • You take pride in your work. It’s your store!, • You want to delight the people around you and can’t wait to share that at The Container Store! The Container Store promotes a smoke-free, drug-free environment. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act Stores Physical Requirements State Specific Notices

Job Description Job purpose The mission of Hope the Mission is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Our mission is to meet our participants' needs through an individualized and non-judgmental approach that will ultimately lead to long-term housing stability. The Thrift Store Manager this position involves assisting in the maintenance of Thrift Store Operations, under the general supervision of the Retail Director/COO. This includes tasks such as merchandising, marketing, hiring, supervising, scheduling, sales, and training. As the primary point of contact, this position requires a high degree of self-initiative and self-monitoring, as well as the ability to maintain positive relationships with thrift store staff, volunteers, donors, and the community. Duties and responsibilities * This position is based at the new Thrift Store in North Hollywood (10955 Magnolia Blvd, North Hollywood, CA 91601) * Communicate regularly with Retail Director/COO about store issues. * Answers work-related phone calls and emails during scheduled time. * Assist with store merchandising, sorting, pricing and inventory control. * Responsible for daily cash handling, credit card transactions and bookkeeping including night drop deposits. * Maintains effective schedule for employees, volunteers and Community Service and works within budget to meet payroll guidelines and store expenses. * Actively engage customer on sales floor to increase donations and merchandise sales to ensure monthly revenue goals are met. * Provide excellent customer service by greeting and assisting customers and donors and responding to customer inquiries/complaints. * Promote repeat business and word-of-mouth advertising through building of excellent customer relations. * Control costs and expenditures to ensure store budget is maintained. * Assist with acceptance of donations, in-kind donation forms, and scheduling and pick-up of donated items. * Ensure employees, Community Service and volunteers are properly trained in store operations and procedures. * Ensures physical maintenance, cleanliness and attractiveness of store and displays. * Enforce and maintain safety and cleanliness as well as all health and security policies and procedures. * May drive company vehicle to perform store business. Qualifications * Must have a minimum of 3 years of retail store experience to include cash handling. * At least 2 years of Managing a store or department. * Must have a valid driver’s license, a clean DMV record and the ability to be added to the company auto policy. * High School Diploma/GED * Able to receive direction and independently follow tasks through with minimum supervision. * Must be able to meet the physical demands of the job, such as moving and arranging merchandise. * Strong communication skills, both verbal and written, with fellow workers and customers. * Detail oriented, able to multi-task and remain flexible with assignments. * Must have strong organizational and interpersonal skills. * Demonstrate strong work ethic founded upon integrity, organizational skills, and goal- oriented behavior. * Upholds attendance and performance standards. * Ability and willingness to work effectively with diverse people and/or populations. * Able to adhere to the practice of confidentiality regarding patients, families, staff, and the organization. * Able to act in a kind, decent and respectful manner at all times. * Must be flexible to work some weekends and/or late evenings when needed Employment Classification * FLSA Status: Exempt * Work Schedule: Full Time Working conditions * Typical warehouse/retail setting. Physical requirements PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Ability to lift up to 40 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity with service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing. Work Environment: The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health, and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. EEO: HOTV (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation, and training. Monday to Friday: 9:00am - 5:30pm (Weekend availability as needed)

Job Description Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size — 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloé Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history, has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, and accessories. Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style and substance in every size — 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloé Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history, has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, shoes and activewear. Summary:This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Good American in the daily business operations of the store, and support all store initiatives including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals. The Sales Associate/ Stylist reports to the Store Manager/Store Director. Responsibilities: • Be an ambassador to the brand and promote the culture of Good American internally and externally, • Drive for financial results by achieving individual sales targets as well as support team members in order to drive total store and brand performance, • Ensure individual KPI goals are attained and support the achievement of KPI goals of team members and store, • Follow through on customer journey as required to ensure a content client, • Support the needs of the client through styling advice and suggestion with every engagement, • Deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums), • Solution oriented approach to finding resolutions to customer service issues with brand and client top of mind, • Create and develop a robust client book based on strong engagement, ensuring that client acquisition and retention are key focuses for store and brand overall, • Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house, • Support all visual merchandising initiatives including adhering to visual directives, meticulous upkeep of visual standards that align with brand guidelines, • Support inventory initiatives including regular Cycle Counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required, • In partnership with Store Manager/ Director, create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development, • Attend all meetings as required by the business, • Contribute towards creating and maintaining a positive team culture within the store, • Be a strong partner to corporate team and deliver feedback and insights, • Additional projects/ responsibilities may arise in accordance with the needs of the businessRequirements:, • At least 2+ years of experience in a retail apparel environment, • Experience within women’s apparel retail preferred, • Familiar with key retail performance indicators, • Adaptable, a sense of openness, active listener, and compassionate, • Comfortable and savvy with computer technology, including PC and iOS devices, • Effective communication skills (both oral and written) in order to engage with client and team members, • Strong fashion acumen and ability to style clients, • Travel approximately 10% of the time, • Ability to climb ladders

Job DescriptionWEST HOLLYWOOD GENERAL MANAGERMadhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that. About the jobMadhappy is seeking a sales-driven, results-oriented General Manager to lead our flagship location in West Hollywood and oversee our in-store Cafe, Pantry by Madhappy. In this role, you’ll be responsible for driving store performance, maximizing sales, and ensuring an exceptional customer experience. As the key leader in the store, you will inspire and empower your team to exceed sales targets, foster client relationships, and create a high-energy, customer-first environment. Key ResponsibilitiesSales & Business Development● Drive the store's sales performance to meet or exceed set targets, consistently evaluating and optimizing strategies.● Develop and implement action plans to boost store traffic and conversion rates, ensuring consistent growth in sales.● Maintain a full understanding of the business strategy and create plans to execute on financial goals.● Lead and monitor the store’s Key Performance Indicators (KPIs), adjusting tactics based on data to ensure continuous improvement.● Drive and track performance in clienteling, building and maintaining long-term relationships with key customers.● Ensure the store is fully stocked and displays are aligned with sales objectives, maximizing every sales opportunity. Operations & Profitability● Oversee all store operations, including inventory management, staffing, scheduling, and budgeting.● Effectively manage expenses, ensuring the store operates within budget while maintaining high standards.● Develop and maintain a high level of store readiness, ensuring an organized and efficient sales floor and operations.● Take ownership of profit and loss management, identifying areas to reduce costs without compromising quality or service.● Monitor the overall store performance and create action plans to address underperforming areas. Team Leadership & Development● Lead, mentor, and inspire the store team to meet and exceed sales targets, ensuring a results-driven environment.● Provide ongoing coaching to improve sales techniques, customer service, and overall team performance.● Lead recruitment efforts, ensuring the team is equipped with top talent aligned with Madhappy’s values and mission.● Ensure effective training in sales techniques, customer service, and product knowledge to optimize team performance.● Foster a motivating environment where the team feels empowered to excel and take ownership of their performance. Customer Experience & Clientele● Own and drive the store’s clienteling program to build strong relationships and increase repeat customer visits.● Ensure a high level of customer service at all times, leading by example and addressing customer needs quickly and professionally.● Use data and customer feedback to improve service offerings and tailor the in-store experience.● Cultivate a personalized shopping experience that resonates with our brand values of optimism. Pantry by Madhappy (Cafe Operations)● Oversee the day-to-day operations of Pantry by Madhappy alongside the Pantry Cafe Manager, ensuring it contributes to the overall store revenue and customer experience.● Work with the Pantry Cafe Manager to maintain high standards of food and beverage offerings, cleanliness, and service.● Use the cafe space to attract foot traffic and create opportunities for cross-selling Madhappy products. Merchandising & Store Presentation● Collaborate to ensure merchandise displays and store presentation align with sales and marketing strategies.● Regularly assess inventory to identify slow-moving products and implement strategies to move them.● Partner with visual merchandising to create exciting and engaging in-store displays that drive customer purchases. Qualifications● 5+ years of retail management experience in a high-volume, sales-driven environment or multi-unit. ● Leadership experience in a Coffee or Food & Beverage environment is a plus.● Proven track record of exceeding sales goals and driving profitability in a retail setting.● Strong experience in clienteling and building a loyal customer base.● Excellent leadership skills, with the ability to inspire and develop a high-performing team.● Analytical mindset with a focus on data-driven decision-making to maximize sales and operational efficiency.● Passion for Madhappy’s mission and values, with a strong alignment with mental health advocacy. Benefits● Up to 96 hours of PTO annually● Performance Incentives● Health, dental, and vision insurance● Retirement plans available● Monthly fitness and mental health stipends● Welcome gift :)● Employee discount and monthly giftingAbout MadhappyLearn more about our initiatives including Local Optimist & The Madhappy Foundation below and via Madhappy.com and @Madhappy. About Local OptimistLocal Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment. About The Madhappy FoundationThe Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation™, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement. Learn more here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.