Premium Host/Hostess
hace 1 mes
Arcadia
Job DescriptionOverview: The Premium Host/Hostess is responsible for greeting guests and providing an exemplary first impression in premium areas of the venue with a positive and upbeat attitude. Job Requirements: • Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events, • Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish, • Must have expert knowledge of Santa Anita Park locations in order to assist guests with directional and other questions, • Must be able to lift and carry fifty (50) pounds, also twist, bend, push, pull, turn and reach, • Must be able to stand for entire shift, walk up and down stairs, and walk long distances during the shift, • Must be able to learn and utilize ticketing technology, • Must be able to troubleshoot technology in case device malfunctions in order to maintain constant flow of information, • Has superior customer service and problem resolution abilities, • Understands and upholds basic hygiene and sanitation, • Must maintain a positive and upbeat attitude Job Duties: • Greets and engages guests in a pleasant manner, • Directs guests to their ticketed table; walks VIP guests to their table when possible, • Oversees AM setup to ensure each table and chairs are clean, has the appropriate number of seats, and any collateral is placed on the table, • Reports facility issues (broken tables, chairs, tvs) to the appropriate manager/department in a timely fashion, • Oversees the seating areas to ensure guests are seated accurately and efficiently, and special requests or needs are accommodated where possible., • Uses ticketing technology to locate guest table assignments and alternate seating as needed, • Monitors VIP seating to ensure only the ticketed guests are seated in that area, • Engages with guests to ensure they’re happy with food and service, • Ensures guest areas are kept clean and trash or dirty dishes are removed promptly, • Provides opportunities to surprise and delight VIP guests to ensure a memorable experience, • Serves as an ambassador for Santa Anita Park by providing directions, troubleshooting guest issues, and promoting the venue and events, • Assists guests with mobile ordering technology by answering questions about the online ordering platform, and the benefits of using the system, or escalates guest issues in a timely fashion to the appropriate manager, • Coordinates VIP credits with F&B managers and other departments as needed, • Communicates credit info to appropriate guests and SAP employees in a timely manner, • Supports other tasks as needed by F&B management