Medical Practice Manager
hace 6 días
El Paso
Job Description Overview We are a small, passionately independent pediatric subspecialty clinic (one MD, one NP) dedicated to providing the highest quality, specialized neurologic care to children with seizures and epilepsy in the vastly underserved West Texas/Southern New Mexico region. Because we prioritize deep patient care over corporate assembly-line metrics, our margins are tight and our resources are limited. Yet multiple staff members have expressed that they feel deeply blessed to have found us because the work is profoundly rewarding, and we are a family where everyone’s voices are heard and valued. If you want to escape corporate medicine, are willing to grow to broaden your skill set, and want to make a tangible, life-changing difference every single day, then this is your home. The Role: We are seeking a resourceful, adaptable, highly organized and self-sufficient Practice Manager to take charge of the business and operational side of our clinic. Because we are a lean team without dedicated corporate IT, maintenance, or HR departments, this role requires a practical "hands-on” leader who’s not afraid to roll up their sleeves and is excited to grow and take on a bigger, more crucial role then they’ve ever had before. You will be directly responsible for auditing our revenue cycle, supervising a small support staff, and keeping the physical and digital wheels of the clinic turning smoothly. What We Offer (Our Benefits Package): While we cannot offer traditional corporate health insurance or 401K matching at this stage, we deeply value our team's work-life balance and peace of mind. We offer: • 2 Weeks (10 Days) Paid Vacation per year., • 5 Paid Sick Days per year., • Up to 12 Paid Holidays per year, • A profoundly positive, supportive, and safe workplace culture where you are treated as a human being, not a number. Key Responsibilities & Accountabilities: The Clinic Manager/Office Manager (OM) is accountable for the performance and success of ALL non-clinical activities/components/responsibilities of the clinic. Organization, prioritization and follow-through are essential skills/key components of the position. • Revenue Cycle Oversight: Partner directly with our external billing service to audit claims, track CPT code reimbursements, and aggressively manage denials, • Insurance & Credentialing: Manage provider credentialing (including tracking in-network applications like Tricare) and ensure a zero-error protocol for pre-visit insurance verification and prior authorizations for our procedures (primarily EEGs/electroencephalograms)., • PR collection: Utilize our EHR (Charm), payer portals, information provided by the billing service (and our sliding scale/charity criteria) to determine and collect outstanding PR., • Policy Development/Documentation: Authoring, implementing, and enforcing role-specific standard operating procedures (SOPs) for FO, MAs, EEG, Providers, so "changing processes" are anchored in written text and accessible to staff., • Supervision & Accountability: Continue to develop our role-specific standard operating procedures (SOPs), regularly monitor performance of all positions and all staff members to ensure accurate and timely completion of all daily duties according to these SOP, • Standardizing training and assessing competence for all responsibilities, • Ensuring the financial policies are accurate, up-to-date and clearly posted (in the clinic and online) and audit provider coding to make sure it is consistent with these financial policies, • Staffing Efficiency: Manage the hiring pipeline while continually optimizing staff size to minimize unnecessary clinic overhead., • Compliance Training: Ensuring strict onboarding and ongoing supervision to prevent information breaches, • Clinic Operations & IT Logistics: Act as the direct point of contact for our small clinic infrastructure—handling basic vendor management (internet, telephony, EHR troubleshooting, AI scribe optimization) and basic facility maintenance oversight., • Patient Experience Management: Oversee the check-in/out workflows, verify the accuracy of patient-facing documents, forms and signage. and ensure strict HIPAA and state compliance protocols are maintained. Qualifications: • High school diploma or equivalent required; an associate degree in healthcare administration is a plus., • Minimum 1 year of leadership or supervisory experience in a medical office or healthcare setting.. Experience in a small, independent private practice is highly preferred., • Mindset: A scrappy, proactive problem-solver who thrives in a resource-limited environment. You must be comfortable troubleshooting basic operational or tech issues independently., • Financial Literacy: Strong, demonstrable experience working with EHR billing data, pulling portal reports, and navigating payer policies., • Strong proficiency in electronic health records (EHR) systems and Microsoft Office/Google., • Exceptional customer service, leadership, and communication skills., • Ability to multitask, prioritize, and problem-solve in a fast-paced environment., • Knowledge of insurance verification, medical billing, and front office workflow is a plus., • Language: Bilingual (English/Spanish) is required given our beautiful El Paso community., • Culture Fit: An empathetic leader with strong professional boundaries who aligns with our mission-driven, patient-centered philosophy.\nCompany Description We are a small, passionately independent pediatric subspecialty clinic (one MD, one NP) dedicated to providing the highest quality, specialized neurologic care to children with seizures and epilepsy in the vastly underserved West Texas/Southern New Mexico region. Because we prioritize deep patient care over corporate assembly-line metrics, our margins are tight and our resources are limited. Yet multiple staff members have expressed that they feel deeply blessed to have found us because the work is profoundly rewarding, and we are a family where everyone’s voices are heard and valued. We are a small, passionately independent pediatric subspecialty clinic (one MD, one NP) dedicated to providing the highest quality, specialized neurologic care to children with seizures and epilepsy in the vastly underserved West Texas/Southern New Mexico region.\nBecause we prioritize deep patient care over corporate assembly-line metrics, our margins are tight and our resources are limited. Yet multiple staff members have expressed that they feel deeply blessed to have found us because the work is profoundly rewarding, and we are a family where everyone’s voices are heard and valued.