Trabajos workshop manager en Boston, MassachusettsCrear alertas

Guest Relations Coordinator – The Langham, Boston About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with a passionate & talented Guest Relations Team to drive excellence in guest satisfaction by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group. Key Responsibilities: • Perform anticipatory high level services as attending to special requests by guests, • Work closely with Guest Relations and Concierge Manager to ensure that Brilliant members, VIPs and Langham Club access guests receive special recognition and service, • Increase and maintain Brilliant loyalty: serve as Ambassador for the Brilliant membership program (certification, enrollment, etc.), and train other colleagues to be Ambassadors, • Actively communicate with guests and respond to any request to ensure swift delivery of their special requests, • Assist Guest Relations Manager by reviewing and completing arrival reservation to ensure seamless guest stay: checking their allocated rooms, amenities, and special requests, • Support Concierge functions by responding to guest requests via email and phone, • Assist in creating memorable guest experiences by executing special amenities for celebrations and VIP’s, • Deliver all of the Forbes and Brand standards at all times and adhere to all departmental procedures, • Maintain clear and consistent communication with Front Office/Guest Relations/Concierge colleagues and management, • Build and maintain positive relationships with external and internal guests in order to exceed their needs, • Liaise with other departments and necessary outside contacts to ensure excellent service delivery, • Additional duties not mentioned above may also be requested by Supervisor/Manager, • Prepare requisitions for amenities on a timely basis, • Maintain an irreproachable presentation contributing to the image of a Five star luxury property, • Impeccable attendance and punctuality, • Participate in required meetings Qualifications: • Have a strong understanding of Front Office operations and previous experience in a luxury hotel, • Previous experience in five star standards, • College degree preferred, • Strong knowledge of computers (Windows and Microsoft Office) and Shiji management, • Proficiency in two or more languages preferred, • CPR certification a plus, • Legally authorized to work in the United States Salary Range: • $32.45-$32.75 per hour For more information about the property, please visit: ___

The Workshop Manager is accountable for leading the workshop team to deliver safe, efficient, and high-quality maintenance operations. This on-site role is based at the assigned workshop, involving regular movement across workshop, yard, and airside areas, as well as office-based administrative work

Job DescriptionTitle: Senior Manager of Couples and Partners Services Salary: $27-32 per hour Department: Individual and Family Services, AANE Location: Remote – CA, CO, CT, FL, ME, MD, MA, NH, NJ, NM, NY, OH, OK, RI, SC, VA Reports to: Director or Assistant Director Hours/week: 20 hours/week Organization Description Association for Autism and Neurodiversity (AANE) helps Autistic and similarly Neurodivergent people build meaningful, connected lives. We provide individuals, families, and professionals with education, community and support, in an inclusive atmosphere of validation and respect. AANE’s Commitment to Recruiting and Retaining Racially Diverse Professionals: As a global leader in promoting neurodiverse environments in all aspects of society, AANE is deeply committed to the values of diversity, equity, and inclusion in the communities we serve and in our own workplace. We are dedicated to hiring and supporting a racially diverse team, and we encourage professionals of color to apply for this and other job opportunities with our organization. Please consider joining us. Job Description Individual & Family Services (IFS) manages over 700 inquiries for help each month and 30+ groups per week. The Senior Manager of Couples and Partners Services serves as the clinical lead for AANE’s neurodiverse couples and partners programming and professional development initiatives. This role is responsible for the clinical oversight of AANE’s therapist and coach training programs, ensures compliance with continuing education requirements, develops and leads professional training and couples and partners workshops, builds relationships with clinical organizations, and advances AANE’s thought leadership in the neurodiverse couples space. The Senior Manager of Couples and Partners Services provides direct services to neurodiverse couples and partners through support group facilitation, couples coaching, workshop facilitation, email inquiries, and information and resource consultations, ensuring all programming aligns with AANE’s neurodiversity affirming values. Below is a breakdown of how responsibilities are to be divided. These percentages are to be discussed between the employee and their manager to ensure alignment with organizational priorities and departmental needs. Percentages may shift as programming evolves. Programmatic and Clinical Leadership Responsibilities (40–50% of hours)Strategic Integration and Operational Alignment • Collaborate with additional stakeholders such as leadership, marketing, training, and operations to ensure alignment of couples and partners programming with organizational priorities Partner across teams to guide program direction, content development priorities, platform alignment, and expansion planning * Coordinate with administrative staff to support registration systems, continuing education documentation, data management, reporting, and participant communication * Contribute to budget planning, revenue monitoring, and long term sustainability of couples and professional education initiatives * Provide occasional leadership support related to clinical, operational, or technical issues that impact program delivery CE Oversight * Serve as the clinical lead for AANE’s neurodiverse couples professional education pathway * Provide clinical oversight for continuing education programming for therapists and coaches * Ensure all CE programming aligns with ASWB, APA, and other relevant accrediting standards * Maintain responsibility for clinical integrity, ethical alignment, and quality standards across couples and partners professional initiatives * Monitor changes in CE regulations and professional standards and adjust programming accordingly * Support compliance and documentation processes in coordination with relevant internal partners Live Instruction and Curriculum Development * Teach Certification 201, a live, virtual, comprehensive 8-week course for therapists, and other assigned training programs related to couples and partners programming * Foster and maintain professional networks and continued learning for course participants * Use Learning Management Software to deliver training courses * Lead curriculum refinement and content updates based on evaluation data, participant feedback, and emerging best practices * Drive development of new programmatic offerings responsive to community need in collaboration with leadership and cross functional stakeholders * Develop and leads professional training and couples and partners workshops * Contribute to thoughtful expansion of AANE’s clinical education portfolio in alignment with mission and demand Strategic Program Development and External Engagement * Strengthen and expand couples and partners programming across services * Build and maintain relationships with clinical organizations, group practices, professional networks, and strategic partners * Collaborate with marketing to support course sales, outreach strategy and professional engagement * Support research partnerships and scholarly collaborations in coordination with leadership * Represent AANE in professional settings related to neurodiverse couples, clinical education, and relationship dynamics Direct Client Service Responsibilities (10-15% of hours) Maintain engagement in services through one or all of the following: * Facilitation of couples or partners support groups * Providing information and resource support to couples, partners and professionals * Consultative conversations with therapists and community professionals regarding neurodiverse couples practice Supervisory Responsibilities (Approximately 10% of hours) * Supervision and support of one direct administrative report * Coordination with group facilitators * Selection and coordination of guest presenters and trainers * Provide internal consultation, guidance and expertise regarding neurodiverse couples and partners programming * Participate in interviewing, onboarding, and evaluation of facilitators or contractors related to couples and partners programming Thought Leadership and Professional Engagement (5-10% of hours) * Stay current with literature, research, and developments related to neurodiverse couples and autism * Contribute to articles, podcasts, presentations, or professional publications * Represent AANE in external professional settings * Maintain positive relationships with trained professionals and alumni of AANE’s couples training programs * Support research partner relationships in coordination with leadership Meeting Attendance as Needed (10-15% of hours) One on one meetings with direct manager IFS Senior Manager meetings IFS Team meetings Clinical meetings Full staff meetings Facilitator training Organization wide conferences and initiatives Requirements * Active, independent clinical licensure required (LCSW or equivalent terminal licensure appropriate for continuing education delivery) * Minimum 3–5 years of post licensure clinical experience, including experience with neurodiverse couples or relationship dynamics * Experience developing and delivering professional continuing education programming * Experience teaching or facilitating adult learners * Deep understanding of autism and neurodiversity affirming practice * Strong leadership, organizational, and communication skills * Experience building professional partnerships preferred * Experience with virtual learning platforms and online program delivery * Some evening or weekend availability may be required. Benefits * Compensation competitive and commensurate with experience * Opportunities for professional development * Employer match for IRA contributions after 1 year * Paid sick time as accrued * Paid time off * Access to health insurance, FSA and/or DCA accounts for qualifying employees * Potential loan forgiveness through PSLF program for qualifying employees

Job DescriptionJVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers, and to partner with employers to hire, develop and retain productive workforces. JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce. Position Summary • The Career Navigator, Workforce Pathways provides high-quality career coaching and job placement support to participants enrolled in workforce training and career pathway programs, including trades and reentry-focused initiatives. This role helps participants identify career goals, develop actionable plans, and connect to training, education, and employment opportunities that support skill development and career advancement., • Under the direction of the Manager of Workforce Pathways, the Career Navigator delivers individualized 1:1 coaching and group-based services, including career assessments, resume development, interview preparation, job search strategies, and professional development workshops. The Career Navigator supports job development and placement efforts by engaging employers and coordinating opportunities for participants during training and after graduation., • The Career Navigator works closely with internal teams, employer partners, and training providers to support successful transitions into employment. This role plays a key part in advancing economic mobility by helping participants navigate career pathways and connect to sustainable job opportunities.Essential Responsibilities, • Accountability and Results Focused, • Manage an active participant caseload, delivering high-quality 1:1 career coaching that supports career goal setting, action planning, and follow-through., • Provide job readiness services, including assessments, resume support, interview preparation, and job search coaching, to strengthen participant readiness and confidence., • Support participant placement outcomes by identifying job leads, coordinating referrals, and assisting with applications, interviews, and hiring steps., • Build and maintain relationships with employers and hiring partners to expand job opportunities aligned with participant interests, skills, and training areas., • Deliver professional development workshops and group sessions, using participant feedback to improve engagement and learning outcomes., • Track participant progress, services, and outcomes in required systems (e.g., Salesforce, MOSES), ensuring timely, accurate, and complete documentation., • Monitor participant progress toward training completion, credentials, placement, and retention goals, escalating barriers and coordinating supports as needed., • Collaborate with the Workforce Pathways team, colleagues across the organization, and external stakeholders to strengthen participant experience, program coordination, and employment outcomes., • Build Relations, Collaborations and Teamwork, • Build and maintain positive, trust-based relationships with participants to support engagement, persistence, and successful outcomes., • Establish and maintain strong working relationships with employer partners, training providers, and community partners to support job placement and career exploration., • Work collaboratively with Workforce Pathways team members, instructors, and colleagues across the organization to coordinate services and address participant needs., • Serve as a liaison for participants, employer partners, and training providers to resolve issues and support successful outcomes., • Participate actively in team meetings, case conferencing, and cross-program projects to strengthen coordination and shared learning., • Contribute to a team culture that values collaboration, professionalism, accountability, and continuous improvement., • Represent JVS/MassHire and promote program services, resources, and opportunities with participants, partners, and the broader community., • Communicate regularly with the Manager of Workforce Pathways to share updates, flag challenges, and support program goals., • Administrative/Communication:, • Accurately document participant services, progress, and outcomes in required data systems (e.g., Salesforce, MOSES) in a timely manner., • Track participant engagement, training completion, job placement, and retention outcomes to support program goals and reporting requirements. Prepare and submit required documentation, case notes, and updates to support internal monitoring and funder reporting., • Maintain organized participant files and records in compliance with confidentiality, data security, and program requirements., • Communicate effectively with participants, employers, and partners using clear, professional, and supportive language., • Participate in meetings, trainings, case conferences, and cross-team collaborations as required., • Support outreach, workshop scheduling, and coordination of career-related activities and events., • Perform additional administrative and operational tasks as assigned to support program success.Minimum Qualifications and Experience, • Minimum of 2–3 years of experience in career coaching, workforce development, case management, employment services, or a related field preferred., • Experience providing 1:1 coaching and group-based services to job seekers or program participants., • Demonstrated ability to support participants with job readiness, job search strategies, and career planning., • Experience working with individuals from diverse backgrounds, including those facing barriers to employment, preferred., • Strong interpersonal, communication, and organizational skills., • Ability to manage multiple priorities, maintain accurate documentation, and meet deadlines., • Comfort using data systems (e.g., Salesforce, MOSES, or similar databases) and standard technology tools., • Ability to work independently and collaboratively as part of a team in a fast-paced, participant-centered environment.Education Required:, • High School Diploma or GED required., • Bachelor’s degree preferred in a related field such as Workforce Development, Career Coaching/Counseling, Human Services, Social Work, Psychology, Education, Human Resources, or a related area., • Relevant lived and/or professional experience may be considered in place of a degree.Key Competencies:, • Accountability and Results focused, • Adapting to Change, • Building Relationships, Collaboration and Teamwork, • Cultural Competency and Respect, • Communication Skills, • Initiative, • Emotional Intelligence, • Position Knowledge Job Competencies:, • Career Coaching & Pathway Planning, • Job Readiness & Placement Support, • Employer Engagement & Job Development, • Workshop & Group Facilitation, • Participant Data & Outcomes Tracking, • Labor Market & Employment Knowledge, • Cross-Team Collaboration, • Commitment to Equity & Economic MobilityAdditional Information, • Reading, • Language, • Ability to sit for periods of time, • Regular attendance, • Detailed work, • Math, • Speaking, • Listening Skills, • Confidentiality, • Ability to manage multiple tasks, • Problem Solving

Job DescriptionPrimary Job Title: Product ManagerAlternate/Related Job Titles: • Salesforce Product Manager, • CRM Product Manager, • Product Owner (Salesforce), • Technical Product Manager, • Position Type: Right to Hire, • Contract Duration: 3 months, • Start: As Soon As Possible, • Serve as primary product owner for Salesforce Student Experience and Case Management solutions, • Engage stakeholders across academic and administrative functions to gather requirements, • Facilitate workshops and JAD sessions to define current and future state solutions, • Develop product strategies, roadmaps, and future-state visions, • Write user stories, epics, and acceptance criteria for development teams, • Collaborate with Salesforce architects and developers to ensure best practices, • Lead initiatives related to omnichannel case management and digital engagement, • Promote AI tools to enhance productivity, documentation, and delivery, • Monitor success metrics and continuously improve product functionalityRequired Experience:, • 5+ years of product management or CRM solution experience, • Strong knowledge of Salesforce (Service Cloud, Case Management, omnichannel), • Experience facilitating workshops and gathering business requirements, • Ability to translate complex business needs into technical requirements, • Strong communication and stakeholder management skills, • Experience leveraging AI tools for productivity and analysisNice-to-Have Experience:, • Experience in higher education or large organizations, • Familiarity with Salesforce Experience Cloud or Marketing Cloud, • Experience with AI-driven service workflows, • Background in human-centered design or service designRequired Skills:, • Salesforce Product Management (Service Cloud, Case Management), • Requirements Gathering & User Story Development, • Stakeholder Engagement & Workshop FacilitationPreferred Skills:, • Omnichannel CRM Solutions, • AI-Driven Workflow Optimization, • Product Strategy & Roadmapping, • Cross-Functional CollaborationAdditional Skills:, • Ability to connect business processes, data, UX, and architecture, • Strong analytical and problem-solving skills, • Experience with digital engagement and telephony systems, • Ability to operate across multiple domains and teamsBenefits:, • Medical, Vision, and Dental Insurance Plans About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.Job Number: 26-02742Hashtags: #LI-GTT #LI-Remote #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: Awards SIA’s Fastest Growing Staffing Firm: 2023 and 2015 SIA’s Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015Global Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015

Job Description Title: IFS Support Specialist (20 Hours) Salary: $24-25/hour Department: Individual and Family Services, AANE Location: Remote – CA, CO, CT, FL, ME, MD, MA, NH, NJ, NM, NY, OH, OK, RI, SC, VA Reports to: Senior Manager Job Description Individual & Family Services (IFS) manages over 700 inquiries for help each month and 30+ groups per week. The IFS Support Specialist plays a crucial role within the Individual and Family Services (IFS) department at AANE. This position involves offering vital support to Autistic individuals, parents, caregivers, family members, and professionals working with Autistic individuals. The IFS Support Specialist is responsible for delivering coaching, consultations, support, information, and resources to meet the needs of AANE constituents. Diversity Statement AANE’s Commitment to Recruiting and Retaining a Diverse Team: As a global leader in promoting neurodiverse environments in all aspects of society, AANE is deeply committed to the values of diversity, equity, and inclusion in the communities we serve and in our own workplace. We are dedicated to hiring and supporting a team that reflects a wide range of backgrounds and identities, including racial, neurodiverse, and gender-diverse professionals. We strongly encourage individuals of color, neurodivergent professionals, and people of all gender identities and expressions to apply for this and other job opportunities with our organization. Please consider joining us. Responsibilities Direct Client Service Responsibilities (70-90% of hours): The IFS Support Specialist will engage in various activities to provide direct client support, including but not limited to: * Information and Resource Support: Provide one-on-one education and support during Adult Connect Calls and offer information and resources to clients responding to contact us or other email inquiries. * One-on-One Calls with Clients: Engage in individual calls with autistic adults and parents and families of autistic adults to provide education, resource guidance, and supportive consultation. * Administrative Responsibilities: Manage administrative tasks related to one-on-one support and educational programming, such as pre and post session emails, client database entries, appointment management and session preparations. * Timely Communication: Ensure prompt and effective communication with individual clients, addressing questions and providing necessary resources and support. Meeting Attendance (10-20% of hours): Support Specialists will participate in a variety of meetings, including: * One-on-One Meetings with Direct Manager: Regular meetings with the direct manager for feedback and performance evaluation. * IFS Team Meeting: Participate in departmental team meetings to coordinate efforts and discuss ongoing initiatives. * Clinical Meetings: Attend clinical meetings to stay informed about best practices. * Full Staff Meeting: Join organization-wide meetings to foster collaboration across departments. * Facilitator Training: Participate in training sessions to enhance facilitation skills. * Attending Organization-wide Conferences and Programs: Stay updated with industry developments by attending conferences and programs. * Attending Meetings specific to an initiative such as the Livestream, YouTube Team, and Workshop development. Other responsibilities (10-20%): * Group Facilitation: Lead and facilitate support groups and educational sessions. * IFS related education programs: such as training, workshops, livestream, other content creation * Strategic Cross-Department Collaboration Initiatives within AANE Salary & benefits: * Competitive and commensurate with experience * Opportunities for professional development * Employer match for IRA contributions * Paid sick time and PTO as accrued * Access to health insurance, FSA and/or DCA accounts for qualifying employees * Potential student loan forgiveness through PSLF program for qualifying employees AANE is committed to providing the highest level of support to its constituents and is dedicated to continuous improvement in service standards and program development. As such, the percentages provided for responsibilities are flexible and subject to adjustment based on service demand and community needs.

Job DescriptionJVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop and retain productive workforces. JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce. Position Summary • Under the direction of the Director ESOL and Advancements Pathways, the Manager of Instruction oversees vocational ESOL, job readiness training, and related activities to support immigrant and refugee participants’ success toward job placement and career advancement goals. They build, strengthen, and grow key partnerships; supervise and support direct service staff; monitor and report all relevant program data and outcomes and evaluate programmatic success; and provide leadership around curriculum development, pre/post assessment tools, instructional quality, and staff professional development to assure participant and programmatic success. Responsibilities include:, • supervising and training vocational ESOL instructors and monitoring the effectiveness of instructional techniques and pacing;, • instituting any necessary upgrades and changes to ensure success of the program;, • collaborating with career coaches, support staff, and management across the division and across the agency as needed to assure goal attainment;, • reporting and creating documentation for submission to JVS leadership, funders, and other stakeholders; and, • at the discretion of the Director, leading instruction for classes or workshop(s) and/or provide coverage for instructors as needed., • The Manager is part of a larger JVS team, all of whom are supporting the education, training, and employment needs of participants and employers. As an active member of JVS, they equitably contribute to agency performance goals and work to support the overall mission and philosophy of JVS., • Program participants include immigrant and refugee adults seeking to advance their careers through training, education, and/or securing a new or better job. In addition to vocational ESOL services which this Manager oversees, all participants receive integrated, tailored career coaching overseen by other managers in the division.Essential Job Functions, • Build relationships, collaboration and teamwork:, • support and promote the mission and philosophy of JVS both internally and outside the agency, • understand the role of project collaborators, particularly if from other programs, and work together to achieve outcomes, • establish relationships with key stakeholders (participants, managers, instructors, coaches, employers, partner organizations, funders) and work collaboratively in a structured and on-going manner, • · work collaboratively with and encourage collaboration between team members to assist participants in obtaining the skills needed to find and secure employment and ensure performance goals are met, • attend and actively participate in staff meetings, strategic planning, and team-based projects, • provide leadership and support to lead instructors, instructors, and coaches on site at the program, • · communicate regularly with the Director and other program leadership to ensure smooth delivery of services, • · regularly observe instructors and provide constructive feedback to staff, • · lead regular staff meetings and team-based projects, • · provide assistance to other JVS programs when needed, • · provide leadership in resolving disagreements and conflict in a professional and productive manner, • · establish instructor-student and student-student collaborative structures to help develop community and expressive environments, • perform other duties as requested, • Accountable and Results Focused:, • · take ownership of the Manager role as a leader with lead instructors, instructors, and other program staff, • hire, train and supervise program staff, • model expected behaviors for JVS staff and participants, • generate strategy and solutions in response to unforeseen and planned changes, setbacks and challenges, • be flexible to staff and participant learning styles, and set appropriate limits to ensure all staff perform successfully to meet program goals, • assist program staff in areas of difficulty and provide additional support when needed, • provide oversight of assessment, enrollment, delivery of services, pre/post assessment with the goal of ensuring that participants obtain their predetermined goals, • create a work environment where all staff and participants feel heard, can express ideas, learn, problem-solve and succeed, • · work collaboratively with colleagues from across JVS to achieve and track outcomes, • develop and modify curriculum based on the needs of both the participants and program, • provide regular updates for the leadership team with dashboard indicators and details about enrollment, attendance, retention, and job placement, • intervene where necessary in classes where goals are not being met and provide support and strategies for instructors to improve performance, • Delivery of Instruction:, • develop and modify contextualized curriculum and daily lesson plans for English classes with the goal of supporting participants to get a new or better job, • deliver training to participants including all subject matter outlined in the curriculum with the goal of ensuring participants obtain the predetermined outcomes, • assign, edit and correct participant work in a timely and ongoing basis, • evaluate participant progress on a regular basis, as well as provide participants with feedback regarding performance in class and any obstacles that may be impeding progress, • provide guidance and support around differentiated curriculum development; participant engagement, retention, attendance and skill development; and substitute teach classes for the site as needed., • Administrative/Communication:, • · establish, track and meet program dashboard indicators (ex. enrollment, attendance, retention, skill attainment, client satisfaction), • evaluate program performance on a regular basis and provide course correction when necessary, • communicate regularly with supervisor to ensure successful program performance, • ensure that all key program data in entered into relevant data tracking systems, is accurate and complete, • perform all administrative duties associated with instruction and class coordination – including coordinating and delivering information sessions and assessments, enrollment, participant learning plans, ensuring engagement and communication with enrolled participants, verifying attainment of program competencies/skills, and program completion, • develop and update class-related forms and procedures on an ongoing basis, • track and report attendance, homework completion, classroom participation and testing outcomes on a weekly/monthly basis, • regularly follow up and engage with participants who are not attending class, • contribute to program performance and summary reports for employers, funders, JVS leadership and other stakeholders regularly and as needed, • provide all supervisees with a written annual evaluation in accordance with agency procedures and deadlines, • OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Working Conditions, • Frequent meetings with clients, colleagues, and partners. Service delivery is currently hybrid (in-person at JVS offices and remotely online) and is subject to change. Required ability to work in-person at JVS offices weekly and community partner locations as needed. Preferred availability to occasionally lead and/or deliver services remotely in the evenings to accommodate changing client demands and program design. EDUCATION REQUIRED, • BS/BA in Education or related field, TESOL Certificate and/or Masters preferred MINIMIUM QUALIFICATIONS AND EXPERIENCE:, • Minimum 2-3 years of program/contract leadership and supervisory experience, • Experience in curriculum development and/or workforce development for the adult learner, • Ability to analyze course outcomes and propose means to achieve desired outcomes, if appropriate, • Demonstrated ability to teach, motivate, and relate to adult learners; knowledge of adult learning theory, • Demonstrated and effective presentation and facilitation skills both in person and remotely., • Ability to effectively collaborate and serve diverse individuals at all levels of the organization and externally, • Strong Microsoft Office Suite skills, • Strong interpersonal, written and oral communication, and organizational skills, • Ability to work as part of a team as well as independently, • Availability to manage and/or lead remote classes/workshops 1 evening per week preferredKey Core Competencies, • Program development & oversight, • Managing staff, • Quality improvement, • Leadership, • Instructional planning and delivery, • Accountability and results-focused, • Adapting to change, • Building relationships, collaboration and teamwork, • Cultural competency and respect, • Communication skills, • Initiative

Job Description At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent: • Innovate with Purpose: Build impactful solutions for customers worldwide., • Join Excellence: Work in a diverse, collaborative, and innovative team., • Shape the Future: Lead in redefining revenue optimization., • Grow Together: Unlock your potential in a supportive environment.Join us at Varicent—where your talent and ambition meet limitless opportunities for success! We're looking for a Vice President of Customer Success to lead our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments in the Americas and EMEA. This is a high-impact leadership role driving customer outcomes, adoption, renewals, and expansion opportunities while representing the voice of the customer across the organization. You'll partner closely with Product, Engineering, Sales, Renewals, Services, and Support teams to ensure every customer gets maximum value from our platform. If you're passionate about customer advocacy, building world-class teams, and driving revenue growth, this is your opportunity to make a measurable impact. WHAT YOU WILL DO: Drive Customer Success Outcomes • Hold steady renewal rates and reduce down sell & churn, • Expand revenue in accounts through new products and expansion opportunities, • Influence future lifetime value through higher product adoption, customer engagement and overall customer health scores with constant identification of where the risks are within the customer base, • Ensure Success Planning Workshops proceed for all appropriate Customers and drive execution to the resulting Customer Success Plans, • Expand customer advocacy and referenceable customers, • Tailor CS programs to meet the needs of customers at various stages in the customer journey and different segmentation needs, • Prescriptively guide customers towards proven / recommended approaches to satisfying their business needs, • Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate and enforce the creation and management of "get well plans", • Travel to client sites domestically or internationally Measure Effectiveness of Customer Success • Define and manage operational OKRs (Objectives & Key Results) for team in support of the Company's objectives and enforce the roll down of these KRs for CS members within Lattice, • Track and report metrics and measures of business performance and customer health; product use, NRR, Churn, Upsell Recruit, develop and lead world-class customer success team • Attract high potential individual contributors and leaders into team, • Refine onboarding process for new team members, • Share knowledge within team, based on experience and lessons learned, • Encourage continuous learning within team, developing a team of next generation leaders, • Drive continual knowledge improvement for emerging product offerings and feature/function to assure optimum customer success Collaborate Across Company to drive Customer Success • Influence company-wide culture of Customer Success, • Drive company-wide customer success processes and metrics, • Work closely with the sales to align on customer strategies, renewal forecasting, and account opportunities, • Partner with product to ensure customers are informed of latest features and functionality and advocate internally for additional product enhancements based on customer needs, • Align with Renewal Team around measurement and forecasting SUCCESS OUTCOMES: 1-3 Months: • Build strong relationships with CSM and TAM leaders in Americas and EMEA; assess team structure, talent, and coverage models., • Conduct a baseline review of customer health, renewal rates, churn, NRR, and upsell/cross-sell metrics; identify key risks in the current portfolio., • Review and refine Customer Success Planning Workshop framework to ensure consistent execution across segments., • Establish operational OKRs for the CS team aligned to company objectives; input them into Lattice for tracking., • Meet with top 10–15 strategic customer executives to introduce yourself, establish credibility, and understand their goals and challenges., • Deliver measurable improvements in customer health scores across Growth, Enterprise, and Strategic accounts through structured success planning and proactive risk management., • Implement refined CS programs tailored by customer journey stage and segmentation; track adoption and satisfaction trends., • Reduce escalations by introducing "get well" playbooks and driving urgency in resolution processes., • Achieve measurable progress in renewal forecast accuracy and reduce churn in at-risk segments., • Demonstrate impact on NRR through early-stage expansion opportunities in at least 15–20% of Enterprise/Strategic accounts., • Deliver year-over-year improvement in renewal rates, NRR, and churn reduction aligned to board-level goals., • Establish Varicent as a trusted partner with key customers: grow referenceable accounts and expand executive-level advocacy., • Operationalize a repeatable CS operating model across regions, ensuring consistent processes for onboarding, adoption, renewals, and expansion., • Embed customer feedback loops into Product, Engineering, and Services to influence roadmap and enhance customer outcomes., • Mature internal reporting on customer health, churn, and upsell; leverage insights for predictive risk management and executive decision-making., • Develop a succession pipeline of next-generation CS leaders, demonstrating strong leadership bench strength., • Influence company-wide adoption of customer-first culture, with CS metrics integrated into executive dashboards and company-wide decision-making. WHAT YOU WILL BRING: • 12+ years' experience in Go-To-Market leadership positions within technology or Saas organizations, with at least 5 years in Customer Success, • 5-7 years of experience managing managers, directors, and senior leaders, • Proven experience leading teams who drive growth within existing accounts through new and expansion sales, exceptional retention rates and customer engagement and advocacy, • Proven ability to develop strategies, translate them into initiatives and track successful delivery, • Ability to communicate effectively across internal departments and external stakeholders, • Results focused with ability to drive both activity and outcome metrics, • Proven record of accomplishment working closely with Product, Services and Support teams, • Strong empathy for customers AND passion for revenue and growth, • Enthusiastic and creative leader with the ability to inspire others, • Strong executive presence and business communication skills (multilingual is a plus), • Relevant Bachelor's degree Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

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