Fullbay Specialist -- Heavy-Duty Truck Service Writer - Expert Level
3 days ago
Lakeland
Job Description We are hiring a true EXPERT On-Site Fleet Services of Florida is looking for an EXPERT LEVEL Heavy-Duty Truck Service Writer with EXPERT LEVEL Fullbay proficiency. This role requires someone who can accurately diagnose customer concerns, source the correct parts efficiently, and write clean, precise repair orders that keep the shop moving. If you understand heavy-duty systems, know how to translate a customer's description into an accurate diagnosis, and can locate parts quickly and correctly—this role is built for you. Responsibilities • Answer phone calls and greet customers professionally, • Diagnose heavy-duty truck issues by listening to customer descriptions of symptoms and asking targeted clarifying questions, • Source parts accurately and efficiently (vendors, catalogs, cross-referencing) to support fast, correct repairs, • Write up repair orders and estimates in Fullbay (parts, supplies, and labor), • Create clear, accurate service input cards with correct customer/vehicle details, • Coordinate payment method and obtain credit approval when required, • Communicate with technicians and management to support accurate, timely repairs, • Maintain a strong customer service focus while setting and managing expectations Qualifications (Must-Have) EXPERT LEVEL Fullbay experience is required • Demonstrated, daily production-level proficiency—no training-level or beginner-level experience., • Strong heavy-duty truck diagnostic knowledge — able to interpret customer-reported symptoms and identify likely causes, • Parts sourcing experience — comfortable researching, cross-referencing, and locating correct heavy-duty parts, • Heavy-duty truck systems knowledge (engine, brake, electrical, drivetrain, etc.), • Excellent communication skills (customers + technicians + leadership), • Strong computer/order entry skills (basic Microsoft knowledge required), • High school diploma or GED, • Must pass a routine drug screen, • Good Florida driving record required, • Ability to meet the physical requirements of the position with or without reasonable accommodations