Product Designer
hace 2 días
Holtsville
Job Title: Product Designer Location: New York City, NY (Hybrid - Onsite 1x/week (Tuesday, Wednesday, or Thursday)) Duration: 6 months (possibility of conversion) Job Responsiblities: UX Design Delivery in an Agile Sprint Cadence • Lead a design pod focused on a large project initiative and/or Purchase Experience workflows, • Partner with Product Managers and Engineers to shape roadmaps and sprint plans (discovery, design spikes, refinement, sprint planning, and retros), • Translate customer and business requirements into experience outcomes, user stories, and acceptance criteria, • Deliver designs ahead of development: user flows, wireframes, high-fidelity UI, prototypes, and detailed specifications for build and QA, • 5+ years of digital product design experience; portfolio or case studies required, • Comfortable operating in highly complex environments, bringing structure, clarity, and precision to data-heavy, compliance-driven experiences., • Agile collaboration with engineering from discovery through delivery, • Strong UX, interaction, and visual design skills, • Proficiency with Figma and modern prototyping tools, • Research and data-driven decision-making, • Strong stakeholder communication and facilitation skills, • Accessibility knowledge (WCAG) and inclusive design practices, • Own core workflows and moments that matter, including:, • Landing/home experiences, • Navigation and search, • Product discovery and consideration, • Client and policy views, • Applications, underwriting touchpoints, and post-purchase confirmation, • Task-based servicing, • Forms and document flows, • Notifications, status/confirmation states, and error/recovery patterns, • Design for clarity and trust within complex, regulated environments, • Balance usability, efficiency, accessibility, and compliance, • Identify friction points and opportunities using qualitative and quantitative signals (task abandonment, time-to-complete, error rates, rework, call drivers), • Plan and run usability testing, concept testing, and iterative evaluations, • Translate findings into prioritized improvements, • Identify high-value AI opportunities within a large project initiative workflows, such as intelligent search, summarization, draft communications, next-best actions, and guided task completion, • Partner with Data Science/ML, Engineering, Product, and Compliance to translate model capabilities into safe, usable experiences, • Design human-in-the-loop patterns, guardrails, and fallback paths, • Evaluate AI experiences based on usefulness, accuracy, adoption, time saved, and error reduction, • 5-6+ years of digital product design experience with shipped work, • 2+ years leading, mentoring, or operating in player/coach roles, • Strong experience with complex workflows, dashboards, portals, and self-service experiences, • Agile delivery experience from discovery through production, • Human-centered design, interaction design, visual design, and UX writing collaboration, • Qualitative and quantitative decision-making, • Strong facilitation, documentation, and executive-level communication, • Proficiency with Figma, prototyping tools, FigJam, or Miro, • Accessibility and inclusive design expertise, • AI/automation UX design, including prompts, inputs/outputs, and error handling, • Life insurance, financial services, or other regulated industries, • Legal/Compliance partnership experience, • Experimentation, A/B testing, personalization, and optimization, • Figma, FigJam, Jira, • Research and analytics partnership, • Data/ML collaboration, • Design system contribution