Director, Business Operations
4 days ago
Brookhaven
We're open to candidates based in Canada. As Director, Business Operations, you'll ensure the business runs smoothly, efficiently, and in alignment with our strategic goals. This is a leadership role for someone who strives for clarity, collaboration, and driving meaningful outcomes through process and systems thinking. You'll evolve our Operations department, overseeing Resource Management and IT/Business Automation. You'll act as connective tissue across departments, ensuring we have the right people, tools, and processes in place to deliver on our mission. The right candidate will bring a rare blend of operational precision, strategic foresight, and people-first leadership. You'll see around corners, remove organization friction, and help Metalab scale sustainably - without losing its soul. Leadership & Strategy • Partner with the executive team to translate company strategy into operational plans, KPIs, and systems that drive accountability and performance., • Lead and mentor a cross-functional team spanning Resource Management and IT/Business Automation, fostering collaboration, clarity, and ownership., • Identify and remove operational redundancies across the business, simplifying workflows, improving communication, and clarifying ownership., • Provide strategic direction to the Resource Management function, ensuring talent is effectively aligned to business priorities and project demands., • Oversee the design and continuous improvement of tools, systems, and reporting frameworks that provide visibility into utilization, forecasting, and project health., • Partner with the IT leadership of our parent company to provide strategic oversight of Metalab's IT function, ensuring systems, infrastructure, and tools are secure, efficient, and aligned with business needs., • Drive optimization of digital systems and processes across the organization to enhance productivity and data visibility., • Act as a trusted partner to all departments, ensuring Operations supports our collective business goals., • Collaborate closely with People Operations to align on employee experience initiatives., • Work with Delivery, and Leadership teams to ensure resourcing, hiring, and systems decisions are made holistically and in support of company strategy., • Work with Finance and Project Management to ensure our reporting provides the visibility necessary to make informed decisions., • Bring a neutral, objective lens to problem solving, balancing competing priorities and helping teams align around shared outcomes., • 10+ years of experience in Operations, Resource Management, or Business Strategy, with at least 5 years in a senior leadership role., • Proven experience scaling processes, teams, and systems in a complex, creative, or technology-driven organization., • Exceptional analytical and strategic skills with the ability to translate data into insight and insight into action., • Deep understanding of operational frameworks and performance metrics., • Strong leadership and collaboration skills. You know how to align diverse teams and personalities toward a shared goal., • Comfortable making decisions in ambiguity and guiding others through change.