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Join Cascada Marbella, a dynamic and ever-expanding culinary venture that thrives on innovation, creativity, and a relentless pursuit of excellence. As a Hostess at Cascada, you will be the embodiment of our values, welcoming guests with a genuine smile and guiding them through an unforgettable dining experience. This role is not just about managing reservations or seating arrangements; it's about being the first point of contact and making a lasting impression. We are looking for individuals who share our dedication to challenge, commitment, drive, hard work, honesty, and exceptional performance. If you are passionate about the restaurant industry and eager to contribute to a team that aims not just to elevate but to reach the stars, Cascada Marbella offers a unique opportunity to grow, innovate, and leave your mark in the culinary world. **Tasks** - Manage reservations efficiently, including booking, confirming, and modifying reservations, and organizing the seating chart to optimize guest satisfaction and restaurant capacity. - Escort guests to their tables, presenting menus, and informing them about daily specials, promotions, or any unique culinary experiences offered by Cascada Marbella. - Coordinate with the waitstaff and kitchen team to ensure tables are prepared according to reservations and guest preferences, and to manage wait times effectively during high traffic periods. - Handle phone inquiries, provide information about Cascada Marbella, including operating hours, directions, and services. - Address guest requests and special occasions with personalized attention, facilitating arrangements for celebrations or dietary needs as requested. - Resolve guest concerns with empathy and efficiency, ensuring their experience meets Cascada Marbella's high standards for satisfaction. - Participate in team meetings and training sessions to stay updated on menu changes, service protocols, and language skills enhancement. **Requirements** - Exceptional customer service skills with a friendly and positive demeanor in both English and Spanish (French is a plus) - Proven ability to multitask in a dynamic, fast-paced restaurant environment. - Strong verbal communication and organizational skills, with fluency in English and Spanish required. - Prior experience in a hospitality or customer-facing role preferred, with a passion for the restaurant industry. Ready to be the face of Cascada Marbella? Join our innovative culinary team as a Hostess and be part of our exciting journey in the world of gastronomy!
Would you like to work in the hospitality and tourism industry? Do you have experience in administrative tasks and a very high level of English or native fluency? If so, this is your opportunity. We are looking for a person with an administrative profile to work in the reservations department of a group of hospitality and tourism companies. Among their functions will be: • Attend calls and emails from customers who want to make a reservation or request information. • Manage reservations, services, and activities of the group of companies. • Confirm reservations and send invoices to customers. • Resolve incidents or complaints that may arise during the booking process or the customer's stay. • Collaborate with the rest of the team in the reservations department and other departments of the group of companies. Requirements: • Previous experience in similar positions. • Very high level of English or native fluency. Other languages will be valued. • Mastery of computer tools and reservation management platforms. • Communication, organizational and attention to detail skills. • Availability to work full-time and with flexible hours. We offer: • Permanent contract. • Competitive salary. • Training and professional development opportunities within the group of companies. • Good working environment. If you are interested in this offer, please contact us as soon as possible. We are waiting for you!