Trabajos call center en Sant Joan Despí - Page 2Crear alertas

Job Description Imagine being part of one of the most successful IT companies in Europe. Turn imagination into reality and apply for this exciting career opportunity in Devoteam. L2 SECURITY ANALYST We are seeking a Level 2 (L2) Security Analyst for our Security Operations Center (SOC), with solid experience in SIEM/SOAR solutions, especially Google SecOps, CrowdStrike NG-SIEM and Microsoft/AWS/GCP ecosystems. The ideal candidate will have extensive experience in creating threat detection use cases, and deep knowledge of EDR/XDR technologies and networks/communications. MAIN RESPONSIBILITIES Detection and Response: Analyze and investigate medium to high-complexity security alerts, with a goal of resolving 80% without escalation to L3 Perform root cause analysis on complex incidents, documenting findings and recommendations Coordinate incident responses involving multiple systems and cloud platforms Detection Engineering: Design, implement, and optimize detection use cases based on MITRE ATT&CK Tune correlation rules in SIEM and detection policies in EDR/XDR to reduce false positives Validate and test new detections before production implementation Platforms and Tools: Operate and manage Google Chronicle SecOps, CrowdStrike Falcon Next-Gen SIEM and PaloAlto XSIAM as primary platforms Manage detections in Microsoft 365 Defender, Azure Sentinel, and AWS Security Hub Utilize PaloAlto Cortex XSIAM for threat analysis and investigations Continuous Improvement: Develop automation scripts (Python/PowerShell) for repetitive tasks and alert enrichment Mentor and provide technical support to L1 analysts Contribute to technical documentation, playbooks, and operational procedures Participate in proactive threat hunting exercises TECHNICAL REQUIREMENTS Essential: ~ Fluent English (C1/C2 level) - both written and verbal communication ~2-4 years of experience in SOC operations, with at least 1 year in an L2 role ~ Hands-on experience with at least two of these SIEM/SOAR platforms "Google Chronicle SecOps","Palo Alto XSIAM","CrowdStrike Falcon Next-Gen SIEM", "Microsoft Sentinel" ~ Demonstrable experience with EDR/XDR solutions (CrowdStrike Falcon, Microsoft Defender for Endpoint, SentinelOne, Cortex XDR or Sophos) ~ Proficiency in query languages: KQL (Kusto), SPL (Splunk), or SQL ~ Strong knowledge of networks and protocols: TCP/IP, DNS, network traffic analysis ~ Experience in Microsoft 365 environments (Exchange Online, Azure AD, Defender) Highly Valued: Hands-on experience with PaloAlto Cortex XSIAM, Google Secops, CrowdStrike NG-SIEM Scripting/automation skills: Python, PowerShell, or Bash Experience developing detection use cases based on frameworks (MITRE ATT&CK) Familiarity with threat intelligence platforms (SOCRadar, Google GTI, MISP) Certifications (Optional but Valued): Platform-specific certifications: Microsoft Security Operations Analyst (SC-200), CrowdStrike Certified Falcon Administrator, or Google Chronicle Security Operations GIAC: GCIA, GCIH, or GCFA CompTIA Security+ or CySA+ Certified SOC Analyst (CSA) from EC-Council Professional Competencies Analytical capacity and critical thinking for complex investigations Excellent written communication for clear technical documentation Verbal communication skills to explain technical incidents to non-technical audiences Service orientation and ability to interact professionally with internal clients Effective time management and prioritization under pressure Proactive mindset and oriented towards continuous improvement Collaborative work and willingness to share knowledge Employment Conditions Contract Type: Permanent full-time position Work Model: Hybrid (Barcelona) On-Call rotations WHAT YOU CAN LOOK FORWARD: A challenging and exciting career with an international perspective and opportunities High level of trust and competency to make your own decisions A warm and talented culture with a focus on business, but knowing that family always comes first Access to international network of specialists within the organization to build your rep and skills At Devoteam we have created a culture of honesty and transparency, inclusion, and cooperation which we value a lot. We are looking for colleagues, who are highly motivated and proactive, not afraid of challenges. We are highly invested in the career path development of our employees, and we offer and support possibilities for further training, certification, and specialization.

Si buscas incorporarte a un ambiente joven y dinámico y desarrollar tu carrera profesional en el área comercial, en Leyton tienes la oportunidad.Buscamos personas que les guste el mundo de las ventas , prospección de clientes y sobre todo el contacto telefónico.Cómo sería tu día a día co

Si buscas incorporarte a un ambiente joven y dinámico y desarrollar tu carrera profesional en el área comercial, en Leyton tienes la oportunidad.Buscamos personas que les guste el mundo de las ventas , prospección de clientes y sobre todo el contacto telefónico.Cómo sería tu día a día co

Monitor and analyze real-time call center operations to ensure optimal staffing levels and service targets are met. Adjust schedules in real-time based on call volume, agent availability, and other key factors. Support the workforce management team by preparing and analyzing real-time performance da

En Criteria Recursos Humanos, sabemos que las personas son lo más importante.

Job Description Imagine being part of one of the most successful IT companies in Europe. Turn imagination into reality and apply for this exciting career opportunity in Devoteam. L2 SECURITY ANALYST We are seeking a Level 2 (L2) Security Analyst for our Security Operations Center (SOC), with solid experience in SIEM/SOAR solutions, especially Google SecOps, CrowdStrike NG-SIEM and Microsoft/AWS/GCP ecosystems. The ideal candidate will have extensive experience in creating threat detection use cases, and deep knowledge of EDR/XDR technologies and networks/communications. MAIN RESPONSIBILITIES Detection and Response: Analyze and investigate medium to high-complexity security alerts, with a goal of resolving 80% without escalation to L3 Perform root cause analysis on complex incidents, documenting findings and recommendations Coordinate incident responses involving multiple systems and cloud platforms Detection Engineering: Design, implement, and optimize detection use cases based on MITRE ATT&CK Tune correlation rules in SIEM and detection policies in EDR/XDR to reduce false positives Validate and test new detections before production implementation Platforms and Tools: Operate and manage Google Chronicle SecOps, CrowdStrike Falcon Next-Gen SIEM and PaloAlto XSIAM as primary platforms Manage detections in Microsoft 365 Defender, Azure Sentinel, and AWS Security Hub Utilize PaloAlto Cortex XSIAM for threat analysis and investigations Continuous Improvement: Develop automation scripts (Python/PowerShell) for repetitive tasks and alert enrichment Mentor and provide technical support to L1 analysts Contribute to technical documentation, playbooks, and operational procedures Participate in proactive threat hunting exercises TECHNICAL REQUIREMENTS Essential: ~ Fluent English (C1/C2 level) - both written and verbal communication ~2-4 years of experience in SOC operations, with at least 1 year in an L2 role ~ Hands-on experience with at least two of these SIEM/SOAR platforms "Google Chronicle SecOps","Palo Alto XSIAM","CrowdStrike Falcon Next-Gen SIEM", "Microsoft Sentinel" ~ Demonstrable experience with EDR/XDR solutions (CrowdStrike Falcon, Microsoft Defender for Endpoint, SentinelOne, Cortex XDR or Sophos) ~ Proficiency in query languages: KQL (Kusto), SPL (Splunk), or SQL ~ Strong knowledge of networks and protocols: TCP/IP, DNS, network traffic analysis ~ Experience in Microsoft 365 environments (Exchange Online, Azure AD, Defender) Highly Valued: Hands-on experience with PaloAlto Cortex XSIAM, Google Secops, CrowdStrike NG-SIEM Scripting/automation skills: Python, PowerShell, or Bash Experience developing detection use cases based on frameworks (MITRE ATT&CK) Familiarity with threat intelligence platforms (SOCRadar, Google GTI, MISP) Certifications (Optional but Valued): Platform-specific certifications: Microsoft Security Operations Analyst (SC-200), CrowdStrike Certified Falcon Administrator, or Google Chronicle Security Operations GIAC: GCIA, GCIH, or GCFA CompTIA Security+ or CySA+ Certified SOC Analyst (CSA) from EC-Council Professional Competencies Analytical capacity and critical thinking for complex investigations Excellent written communication for clear technical documentation Verbal communication skills to explain technical incidents to non-technical audiences Service orientation and ability to interact professionally with internal clients Effective time management and prioritization under pressure Proactive mindset and oriented towards continuous improvement Collaborative work and willingness to share knowledge Employment Conditions Contract Type: Permanent full-time position Work Model: Hybrid (Barcelona) On-Call rotations WHAT YOU CAN LOOK FORWARD: A challenging and exciting career with an international perspective and opportunities High level of trust and competency to make your own decisions A warm and talented culture with a focus on business, but knowing that family always comes first Access to international network of specialists within the organization to build your rep and skills At Devoteam we have created a culture of honesty and transparency, inclusion, and cooperation which we value a lot. We are looking for colleagues, who are highly motivated and proactive, not afraid of challenges. We are highly invested in the career path development of our employees, and we offer and support possibilities for further training, certification, and specialization.

Participate in regular “mystery calls” to ensure the system works as expected. Help manage user access rights for new hires and leavers across contact center systems. Act as a support contact for the contact center platform and escalate issues as needed.

Experiencia previa en atención al cliente en Call Center, especialmente en sectores relacionados con salud y farmacia. Contrato inicial por empresa de trabajo temporal con posibilidades de incorporación por empresa. Residencia en la Zona del Baix Llobregat o alrededores.