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🚀 We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. 🔎 What we look for? We are looking for an experienced Genesys Cloud Software Engineer to design, develop, integrate, and maintain solutions within our cloud contact center platform. 100% Remote. The role may require on-site attendance at the Madrid offices approximately 1 per month. 💡 Responsibilities • Develop and maintain customer experience flows in Genesys Cloud Architect., • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services., • Implement routing logic, automation, and configurations for voice and digital channels., • Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs., • Troubleshoot issues, optimize performance, and ensure platform stability., • Participate in testing, documentation, and deployment activities following development best practices., • Support continuous improvement of the contact center platform and related processes., • Takeover of periodical on-call duty (7x24) usually 1 per month. Requirements & Qualification • 3-7+ years in contact-center/telephony development or systems engineering, • At least 2 years working specifically with Genesys Cloud or equivalent CCaaS., • Experience with Servicenow, Jira and Confluence, • English B2+/C1 Nice to have / Preferred: • Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Architect)., • Experience with Genesys Architect API; Inbound and Outbound Campaign API specifics., • Cloud provider experience (AWS, Azure or GCP) and networking (VPC, subnets, NAT, security groups)., • Experience with event-based integrations (EventBridge or similar)., • Exposure to CRM systems (MS Dynamics)., • Genesys Cloud or cloud provider certifications (AWS)., • Experience with REST APIs, webhooks, JSON, OAuth2 and JWT. 💰 What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! ❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). 🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) 🎓 Free access to several training platforms 🚀 Professional stability and career plans 🚶 UST also, compensates referrals from which you could benefit when you refer professionals. 🔗 The option to pick between 12 or 14 payments along the year. 🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) 🎁 UST Club Platform discounts and gym Access discounts 📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

Media Buyer (DTC/eCommerce) Location: Fully Remote (Must be based in Europe) About the role We're hiring a Paid Media Buyer to live inside our ad accounts across Meta, Google, AppLovin, NewsBreak, Pinterest, native (Taboola / Outbrain), and other platforms as we expand. You'll own the technical execution and day-to-day optimization of paid campaigns: building structure, reading the data, finding the leaks, and pulling the right levers to scale. This is a platform role, not a creative role. You won't be writing scripts or designing assets. You'll work closely with our creative team, briefing them based on what the data tells you, feeding them performance signal, and getting their work into market efficiently. What you'll do Daily / weekly cadence • Run weekly account optimizations across every platform you own. Increase budgets on ad sets and campaigns hitting their primary KPI over rolling 3/7/14-day windows, pull back spend from underperformers, and restart ads where delayed attribution masked early performance., • Maintain a weekly creative testing cadence per platform: brief tests, launch with clean hypotheses, read them against pre-set spend or conversion thresholds, then kill or scale on schedule., • Run pacing checks daily, weekly, and MTD against budget and KPI goals. Adjust spend distribution before the gap becomes a problem, not after., • On Google specifically: negative keyword mining on Search and Shopping, smart bidding strategy reviews, Merchant Center diagnostics, quality score and ad strength reviews, and placement exclusions on Display and YouTube., • Lead routine reporting (weekly and monthly) for the accounts you own. Performance, leading indicators, blended view across platforms, and the insights and next moves, not just the numbers. Strategic ownership • Build, launch, and optimize campaigns across Meta, Google (Search, Performance Max, Demand Gen, YouTube), AppLovin, NewsBreak, Pinterest, native, and any new platform we test into., • Continuously audit accounts. Spot bottlenecks at the ad level vs. the site level, kill waste, double down on what's working., • Read multi-platform data and explain what's actually happening, not just what each platform reports about itself., • Make the call on how to allocate budget across platforms based on incrementality, scale capacity, and unit economics., • Brief creative needs to the creative team based on data signal, then test outputs against pre-defined success criteria. Tools you'll use • Native ad platforms: Meta Ads Manager, Google Ads, AppLovin, NewsBreak, Pinterest Ads, Taboola/Outbrain, • Analytics: GA4, Northbeam, Hex, BigQuery, Shopify backend, • Planning and reporting: Notion, ClickUp, Sheets/Excel Equivalents are fine. We care about the muscle, not the brand of the tool. What we're looking for • 3+ years buying paid media at meaningful scale $250K+ monthly, with hands-on Meta and Google experience as the foundation, • Multi-platform fluency: you've built and optimized campaigns on at least 2-3 platforms beyond Meta and Google (AppLovin, NewsBreak, Pinterest, native, programmatic, etc.), • Strong analytical chops: at home in Sheets/Excel, can pull the right view in Looker Studio or equivalent, and read a P&L well enough to translate ad metrics into business impact, • Comfort with attribution chaos: you can reconcile what Meta says, what Shopify says, and what GA4 says, and explain it to a CFO without hand-waving, • Sharp on tracking and measurement: pixels, CAPI, server-side events, conversion APIs, UTMs, • A clear point of view on testing: how to design clean tests, when to call a winner, when to kill a loser, • Strong written communication: Slack updates, weekly performance reports, ad-hoc explanations to non-paid-media stakeholders, • Asks the right questions before acting. We'll trust you with real money in real accounts; you need to know what you don't know, and ask for it, • Comfortable juggling multiple accounts in parallel with shifting priorities, without dropping balls Nice to have • Experience scaling DTC/ eCom brands past $250K/month on Meta, • Mobile UA experience (AppLovin), • Familiarity with MMM, incrementality testing, or geo holdouts, • Experience briefing creative for performance: you don't make it, but you know what works, • Comfort with Shopify, GA4, or other eCom/analytics backend reporting Benefits & Compensation • Fully remote, • Competitive base salary, • Paid time off, • Flex days. Enjoy an extra quarterly day off to unwind and recharge energies whenever you desire, • Ownership & autonomy - trusted to build and execute strategy Ready to Apply? If you want to own, optimize, and scale paid media across the platforms that matter, apply now.

Buscamos un/a Team Leader para hacerse cargo de nuestras operaciones de callers en varias marcas. Gestionamos campañas tanto B2B como B2C, y liderarás un equipo amplio de callers trabajando en una mezcla variada de proyectos. El puesto cubre todo el ciclo: entrevistar e incorporar a nuevos candidatos, decidir quién entra al equipo, monitorizar el rendimiento diario y asegurarte de que el trabajo que debe hacerse realmente se hace. En el día a día, serás la persona de referencia para nuestros callers. Llevarás las entrevistas de selección, acompañarás a los nuevos en el onboarding, harás seguimiento del output y la calidad, entrenarás a quienes no rindan y actuarás cuando haga falta resolver algo. Te moverás entre distintas marcas y productos — una hora revisando tasas de conversión de una campaña B2C de consumidor final, y la siguiente trabajando con un equipo B2B en calidad de pipeline y ratios de concertación de reuniones. El puesto encaja con alguien que sabe exigir responsabilidad, mantiene muchas piezas en movimiento bien organizadas y cambia de contexto sin perder el hilo. Como combinamos ventas B2C a consumidor final con generación de leads / concertación de citas B2B, necesitas entender qué significa "hacerlo bien" en ambos mundos — el ritmo, los KPIs y el estilo de llamada son genuinamente distintos, y un/a buen/a Team Leader adapta su enfoque a cada uno. Lo que buscamos: • Español nativo o bilingüe (escrito y hablado) — liderarás callers hispanohablantes y evaluarás candidatos en español, • Buen nivel de inglés para la comunicación interna con el equipo fundador, • Experiencia liderando un equipo de ventas o call center (B2B, B2C o idealmente ambos), • Soltura entrevistando y evaluando candidatos a buen ritmo — incorporamos de forma continua, • Fuertes habilidades organizativas y seguimiento real; cierras los temas que abres, • Estilo de comunicación claro y directo — con los callers y con nosotros, • Instinto de coaching: escuchas una llamada y sabes qué hay que corregir, • Disponibilidad para estar conectado/a en horario laboral español Lo que ofrecemos: • Modelo de comisiones fuerte, ligado directamente al rendimiento de tu equipo — cuanto mejor rindan ellos, mejor ganas tú, • Totalmente remoto, y con flexibilidad real de ubicación — trabaja desde España, o desde el extranjero el tiempo que quieras, siempre que puedas cubrir horario laboral español para tu equipo, • Mucha variedad entre marcas, productos y campañas B2B/B2C, • Arranque rápido con un onboarding estructurado y apoyo continuo del equipo fundador, • Responsabilidad real — tú llevas tu equipo, nosotros respaldamos tus decisiones Si esto te encaja, envíanos tu candidatura pronto. Queremos cubrir el puesto rápido y buscamos a alguien que pueda empezar lo antes posible.

Verstärke unser B2B Outbound Vertriebsteam! Arbeiten im Homeoffice Abwechslungsreiche Projekte Flexible Arbeitszeiten Du telefonierst gerne und Vertrieb ist dein Ding? Dann bist du bei uns genau richtig, um als Vertriebsmitarbeiter Outbound (m/w/d) unser Team zu verstärken. Deine Aufgaben: Planung qualifizierter Termine mit wichtigen Entscheidungsträgern in Zielunternehmen Identifizierung der Entscheidungsträger, Qualifizierung von Interesse Sorgfältige Nachbereitung der gewonnenen Informationen, um den Vertrieb unserer Geschäftspartner effektiv zu unterstützen Was du mitbringen solltest: (Erste) Erfahrung im Vertrieb, optimalerweise B2B Spaß an der Telefonie und dem Umgang mit Kunden Du bist eine kommunikationsstarke Persönlichkeit Deutsch auf muttersprachlichem Niveau und gutes Englisch Sicherer Umgang mit dem PC Deine Benefits: Du wählst deinen Arbeitsort: Ob von zuhause oder vom Häuschen am See – arbeite, wo auch immer es Dir beliebt. Top Vereinbarkeit von Job und Familien-/Privatleben durch remote Arbeiten und flexible Arbeitszeitmodelle Sicherer Arbeitsplatz und Festanstellung in Teilzeit oder Vollzeit Abwechslungsreiche, spannende Projekte aus den unterschiedlichsten Branchen Ein lockeres und wertschätzendes Miteinander Lust, ein Teil der SalesRakete zu werden? Dann bewirb dich jetzt! Wir freuen uns auf deine Unterlagen. Über uns Wir verstehen uns als externes Vertriebsteam unserer Geschäftspartner und stehen für authentische Gesprächsführung. Stumpfes Ablesen monotoner Leitfäden gibt es bei uns nicht. Wir arbeiten eng mit unseren Kunden zusammen, denken mit und holen als Team aus jedem Projekt das Beste heraus. Du bist Herzblutvertriebler, bringst Call-Center-Erfahrung mit oder bist Quereinsteiger? Bei uns ist jeder willkommen - egal, welchen beruflichen Hintergrund du hast. Bei uns findest du sicher ein Projekt nach deinem Geschmack, das zu deinen Skills passt. Sämtliche Bezeichnungen richten sich an alle Geschlechter.

AVATR, a premium intelligent electric vehicle brand, is seeking a [Job Title] to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

🚀 We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. 🔎 What we look for? We are looking for an experienced Genesys Cloud Software Engineer to design, develop, integrate, and maintain solutions within our cloud contact center platform. 100% Remote. The role may require on-site attendance at the Madrid offices approximately 1 per month. 💡 Responsibilities • Develop and maintain customer experience flows in Genesys Cloud Architect., • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services., • Implement routing logic, automation, and configurations for voice and digital channels., • Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs., • Troubleshoot issues, optimize performance, and ensure platform stability., • Participate in testing, documentation, and deployment activities following development best practices., • Support continuous improvement of the contact center platform and related processes., • Takeover of periodical on-call duty (7x24) usually 1 per month. Requirements & Qualification • 3-7+ years in contact-center/telephony development or systems engineering, • At least 2 years working specifically with Genesys Cloud or equivalent CCaaS., • Experience with Servicenow, Jira and Confluence, • English B2+/C1 Nice to have / Preferred: • Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Architect)., • Experience with Genesys Architect API; Inbound and Outbound Campaign API specifics., • Cloud provider experience (AWS, Azure or GCP) and networking (VPC, subnets, NAT, security groups)., • Experience with event-based integrations (EventBridge or similar)., • Exposure to CRM systems (MS Dynamics)., • Genesys Cloud or cloud provider certifications (AWS)., • Experience with REST APIs, webhooks, JSON, OAuth2 and JWT. 💰 What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! ❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). 🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) 🎓 Free access to several training platforms 🚀 Professional stability and career plans 🚶 UST also, compensates referrals from which you could benefit when you refer professionals. 🔗 The option to pick between 12 or 14 payments along the year. 🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) 🎁 UST Club Platform discounts and gym Access discounts 📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

Senior Full Stack / Backend Engineer — Voice & AI VoiceB | Fully Remote (Spain) | Engineering — We're VoiceB. We're building the autonomous AI voice sales agent that's automating the last undigitized sales channel: the phone call. Top enterprise brands across telco, banking, insurance, energy and automotive are already using our platform to handle inbound B2C and B2B sales conversations end-to-end — qualifying, pitching, and closing without human agents. We're profitable, growing fast, and just getting started. Now we're hiring a Senior Engineer to help us scale the core platform that powers it all. — 🎯 What you'll do • Design and build core systems behind our autonomous voice agent platform — real-time voice pipelines, LLM orchestration, telephony integrations and CRM connectors., • Own the voice infrastructure layer: Twilio, SIP trunks, WebRTC, and the real-time audio plumbing that makes a sub-second AI conversation feel human., • Ship full stack when needed — backend is your home, but you're comfortable touching the frontend to deliver end-to-end., • Work directly with our CTO and a small, senior engineering team where every line of code matters., • Integrate with Salesforce, HubSpot, ad platforms (Google, Meta) and enterprise CRMs., • Contribute to architecture decisions that will define how voice AI scales over the next 5 years. — ✅ What we're looking for • 5+ years building production backend systems (Node.js, Python, Go, or similar)., • Hands-on experience with Twilio and voice infrastructure — SIP, WebRTC, RTP, codecs, real-time audio. This is non-negotiable., • Experience integrating and working with LLMs, STT/TTS pipelines, or AI/ML systems in production., • Full stack capability — you can move across the stack when the product needs it., • Strong systems thinking: latency, concurrency, reliability at scale., • Advanced English (C1+). You'll work daily with enterprise customers and a global team., • Hard worker, ownership mindset, comfortable in a high-velocity startup environment. — 🎁 Nice to have • Experience with conversational AI, IVR systems, or contact center platforms., • Background in CRM integrations (Salesforce, HubSpot)., • Previous exposure to enterprise-grade compliance (GDPR, ISO 27001, SOC 2). — 💼 What we offer • Fully remote within Spain, with access to a coworking space if you want one., • Reporting directly to Luis Miguel, our CTO., • Market-rate salary + equity compensation after your first year., • A small, senior team working with some of the largest brands in Europe., • Real ownership over critical product areas — no layers, no politics., • A category-defining product at a category-defining moment for AI. — 📍 Location: Spain (fully remote) 🗣️ Language: English (advanced+), Spanish a plus 👤 Reports to: CTO If you want to build the infrastructure that's automating the world's last analog sales channel — and do it alongside a team that ships — let's talk. Apply directly through LinkedIn.

Verstärke unser B2B Outbound Vertriebsteam! Arbeiten im Homeoffice Abwechslungsreiche Projekte Flexible Arbeitszeiten Du telefonierst gerne und Vertrieb ist dein Ding? Dann bist du bei uns genau richtig, um als Vertriebsmitarbeiter Outbound (m/w/d) unser Team zu verstärken. Deine Aufgaben: Planung qualifizierter Termine mit wichtigen Entscheidungsträgern in Zielunternehmen Identifizierung der Entscheidungsträger, Qualifizierung von Interesse Sorgfältige Nachbereitung der gewonnenen Informationen, um den Vertrieb unserer Geschäftspartner effektiv zu unterstützen Was du mitbringen solltest: (Erste) Erfahrung im Vertrieb, optimalerweise B2B Spaß an der Telefonie und dem Umgang mit Kunden Du bist eine kommunikationsstarke Persönlichkeit Deutsch auf muttersprachlichem Niveau und gutes Englisch Sicherer Umgang mit dem PC Deine Benefits: Du wählst deinen Arbeitsort: Ob von zuhause oder vom Häuschen am See – arbeite, wo auch immer es Dir beliebt. Top Vereinbarkeit von Job und Familien-/Privatleben durch remote Arbeiten und flexible Arbeitszeitmodelle Sicherer Arbeitsplatz und Festanstellung in Teilzeit oder Vollzeit Abwechslungsreiche, spannende Projekte aus den unterschiedlichsten Branchen Ein lockeres und wertschätzendes Miteinander Lust, ein Teil der SalesRakete zu werden? Dann bewirb dich jetzt! Wir freuen uns auf deine Unterlagen. Über uns Wir verstehen uns als externes Vertriebsteam unserer Geschäftspartner und stehen für authentische Gesprächsführung. Stumpfes Ablesen monotoner Leitfäden gibt es bei uns nicht. Wir arbeiten eng mit unseren Kunden zusammen, denken mit und holen als Team aus jedem Projekt das Beste heraus. Du bist Herzblutvertriebler, bringst Call-Center-Erfahrung mit oder bist Quereinsteiger? Bei uns ist jeder willkommen - egal, welchen beruflichen Hintergrund du hast. Bei uns findest du sicher ein Projekt nach deinem Geschmack, das zu deinen Skills passt. Sämtliche Bezeichnungen richten sich an alle Geschlechter.

🚀 We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. 🔎 What we look for? We are looking for an experienced Genesys Cloud Software Engineer to design, develop, integrate, and maintain solutions within our cloud contact center platform. 100% Remote. The role may require on-site attendance at the Madrid offices approximately 1 per month. 💡 Responsibilities • Develop and maintain customer experience flows in Genesys Cloud Architect., • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services., • Implement routing logic, automation, and configurations for voice and digital channels., • Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs., • Troubleshoot issues, optimize performance, and ensure platform stability., • Participate in testing, documentation, and deployment activities following development best practices., • Support continuous improvement of the contact center platform and related processes., • Takeover of periodical on-call duty (7x24) usually 1 per month. Requirements & Qualification • 3-7+ years in contact-center/telephony development or systems engineering, • At least 2 years working specifically with Genesys Cloud or equivalent CCaaS., • Experience with Servicenow, Jira and Confluence, • English B2+/C1 Nice to have / Preferred: • Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Architect)., • Experience with Genesys Architect API; Inbound and Outbound Campaign API specifics., • Cloud provider experience (AWS, Azure or GCP) and networking (VPC, subnets, NAT, security groups)., • Experience with event-based integrations (EventBridge or similar)., • Exposure to CRM systems (MS Dynamics)., • Genesys Cloud or cloud provider certifications (AWS)., • Experience with REST APIs, webhooks, JSON, OAuth2 and JWT. 💰 What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! ❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). 🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) 🎓 Free access to several training platforms 🚀 Professional stability and career plans 🚶 UST also, compensates referrals from which you could benefit when you refer professionals. 🔗 The option to pick between 12 or 14 payments along the year. 🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) 🎁 UST Club Platform discounts and gym Access discounts 📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

Verstärke unser B2B Outbound Vertriebsteam! Arbeiten im Homeoffice Abwechslungsreiche Projekte Flexible Arbeitszeiten Du telefonierst gerne und Vertrieb ist dein Ding? Dann bist du bei uns genau richtig, um als Vertriebsmitarbeiter Outbound (m/w/d) unser Team zu verstärken. Deine Aufgaben: Planung qualifizierter Termine mit wichtigen Entscheidungsträgern in Zielunternehmen Identifizierung der Entscheidungsträger, Qualifizierung von Interesse Sorgfältige Nachbereitung der gewonnenen Informationen, um den Vertrieb unserer Geschäftspartner effektiv zu unterstützen Was du mitbringen solltest: (Erste) Erfahrung im Vertrieb, optimalerweise B2B Spaß an der Telefonie und dem Umgang mit Kunden Du bist eine kommunikationsstarke Persönlichkeit Deutsch auf muttersprachlichem Niveau und gutes Englisch Sicherer Umgang mit dem PC Deine Benefits: Du wählst deinen Arbeitsort: Ob von zuhause oder vom Häuschen am See – arbeite, wo auch immer es Dir beliebt. Top Vereinbarkeit von Job und Familien-/Privatleben durch remote Arbeiten und flexible Arbeitszeitmodelle Sicherer Arbeitsplatz und Festanstellung in Teilzeit oder Vollzeit Abwechslungsreiche, spannende Projekte aus den unterschiedlichsten Branchen Ein lockeres und wertschätzendes Miteinander Lust, ein Teil der SalesRakete zu werden? Dann bewirb dich jetzt! Wir freuen uns auf deine Unterlagen. Über uns Wir verstehen uns als externes Vertriebsteam unserer Geschäftspartner und stehen für authentische Gesprächsführung. Stumpfes Ablesen monotoner Leitfäden gibt es bei uns nicht. Wir arbeiten eng mit unseren Kunden zusammen, denken mit und holen als Team aus jedem Projekt das Beste heraus. Du bist Herzblutvertriebler, bringst Call-Center-Erfahrung mit oder bist Quereinsteiger? Bei uns ist jeder willkommen - egal, welchen beruflichen Hintergrund du hast. Bei uns findest du sicher ein Projekt nach deinem Geschmack, das zu deinen Skills passt. Sämtliche Bezeichnungen richten sich an alle Geschlechter.

Senior Full Stack / Backend Engineer — Voice & AI VoiceB | Fully Remote (Spain) | Engineering — We're VoiceB. We're building the autonomous AI voice sales agent that's automating the last undigitized sales channel: the phone call. Top enterprise brands across telco, banking, insurance, energy and automotive are already using our platform to handle inbound B2C and B2B sales conversations end-to-end — qualifying, pitching, and closing without human agents. We're profitable, growing fast, and just getting started. Now we're hiring a Senior Engineer to help us scale the core platform that powers it all. — 🎯 What you'll do • Design and build core systems behind our autonomous voice agent platform — real-time voice pipelines, LLM orchestration, telephony integrations and CRM connectors., • Own the voice infrastructure layer: Twilio, SIP trunks, WebRTC, and the real-time audio plumbing that makes a sub-second AI conversation feel human., • Ship full stack when needed — backend is your home, but you're comfortable touching the frontend to deliver end-to-end., • Work directly with our CTO and a small, senior engineering team where every line of code matters., • Integrate with Salesforce, HubSpot, ad platforms (Google, Meta) and enterprise CRMs., • Contribute to architecture decisions that will define how voice AI scales over the next 5 years. — ✅ What we're looking for • 5+ years building production backend systems (Node.js, Python, Go, or similar)., • Hands-on experience with Twilio and voice infrastructure — SIP, WebRTC, RTP, codecs, real-time audio. This is non-negotiable., • Experience integrating and working with LLMs, STT/TTS pipelines, or AI/ML systems in production., • Full stack capability — you can move across the stack when the product needs it., • Strong systems thinking: latency, concurrency, reliability at scale., • Advanced English (C1+). You'll work daily with enterprise customers and a global team., • Hard worker, ownership mindset, comfortable in a high-velocity startup environment. — 🎁 Nice to have • Experience with conversational AI, IVR systems, or contact center platforms., • Background in CRM integrations (Salesforce, HubSpot)., • Previous exposure to enterprise-grade compliance (GDPR, ISO 27001, SOC 2). — 💼 What we offer • Fully remote within Spain, with access to a coworking space if you want one., • Reporting directly to Luis Miguel, our CTO., • Market-rate salary + equity compensation after your first year., • A small, senior team working with some of the largest brands in Europe., • Real ownership over critical product areas — no layers, no politics., • A category-defining product at a category-defining moment for AI. — 📍 Location: Spain (fully remote) 🗣️ Language: English (advanced+), Spanish a plus 👤 Reports to: CTO If you want to build the infrastructure that's automating the world's last analog sales channel — and do it alongside a team that ships — let's talk. Apply directly through LinkedIn.

Media Buyer (DTC/eCommerce) Location: Fully Remote (Must be based in Europe) About the role We're hiring a Paid Media Buyer to live inside our ad accounts across Meta, Google, AppLovin, NewsBreak, Pinterest, native (Taboola / Outbrain), and other platforms as we expand. You'll own the technical execution and day-to-day optimization of paid campaigns: building structure, reading the data, finding the leaks, and pulling the right levers to scale. This is a platform role, not a creative role. You won't be writing scripts or designing assets. You'll work closely with our creative team, briefing them based on what the data tells you, feeding them performance signal, and getting their work into market efficiently. What you'll do Daily / weekly cadence • Run weekly account optimizations across every platform you own. Increase budgets on ad sets and campaigns hitting their primary KPI over rolling 3/7/14-day windows, pull back spend from underperformers, and restart ads where delayed attribution masked early performance., • Maintain a weekly creative testing cadence per platform: brief tests, launch with clean hypotheses, read them against pre-set spend or conversion thresholds, then kill or scale on schedule., • Run pacing checks daily, weekly, and MTD against budget and KPI goals. Adjust spend distribution before the gap becomes a problem, not after., • On Google specifically: negative keyword mining on Search and Shopping, smart bidding strategy reviews, Merchant Center diagnostics, quality score and ad strength reviews, and placement exclusions on Display and YouTube., • Lead routine reporting (weekly and monthly) for the accounts you own. Performance, leading indicators, blended view across platforms, and the insights and next moves, not just the numbers. Strategic ownership • Build, launch, and optimize campaigns across Meta, Google (Search, Performance Max, Demand Gen, YouTube), AppLovin, NewsBreak, Pinterest, native, and any new platform we test into., • Continuously audit accounts. Spot bottlenecks at the ad level vs. the site level, kill waste, double down on what's working., • Read multi-platform data and explain what's actually happening, not just what each platform reports about itself., • Make the call on how to allocate budget across platforms based on incrementality, scale capacity, and unit economics., • Brief creative needs to the creative team based on data signal, then test outputs against pre-defined success criteria. Tools you'll use • Native ad platforms: Meta Ads Manager, Google Ads, AppLovin, NewsBreak, Pinterest Ads, Taboola/Outbrain, • Analytics: GA4, Northbeam, Hex, BigQuery, Shopify backend, • Planning and reporting: Notion, ClickUp, Sheets/Excel Equivalents are fine. We care about the muscle, not the brand of the tool. What we're looking for • 3+ years buying paid media at meaningful scale $250K+ monthly, with hands-on Meta and Google experience as the foundation, • Multi-platform fluency: you've built and optimized campaigns on at least 2-3 platforms beyond Meta and Google (AppLovin, NewsBreak, Pinterest, native, programmatic, etc.), • Strong analytical chops: at home in Sheets/Excel, can pull the right view in Looker Studio or equivalent, and read a P&L well enough to translate ad metrics into business impact, • Comfort with attribution chaos: you can reconcile what Meta says, what Shopify says, and what GA4 says, and explain it to a CFO without hand-waving, • Sharp on tracking and measurement: pixels, CAPI, server-side events, conversion APIs, UTMs, • A clear point of view on testing: how to design clean tests, when to call a winner, when to kill a loser, • Strong written communication: Slack updates, weekly performance reports, ad-hoc explanations to non-paid-media stakeholders, • Asks the right questions before acting. We'll trust you with real money in real accounts; you need to know what you don't know, and ask for it, • Comfortable juggling multiple accounts in parallel with shifting priorities, without dropping balls Nice to have • Experience scaling DTC/ eCom brands past $250K/month on Meta, • Mobile UA experience (AppLovin), • Familiarity with MMM, incrementality testing, or geo holdouts, • Experience briefing creative for performance: you don't make it, but you know what works, • Comfort with Shopify, GA4, or other eCom/analytics backend reporting Benefits & Compensation • Fully remote, • Competitive base salary, • Paid time off, • Flex days. Enjoy an extra quarterly day off to unwind and recharge energies whenever you desire, • Ownership & autonomy - trusted to build and execute strategy Ready to Apply? If you want to own, optimize, and scale paid media across the platforms that matter, apply now.

Media Buyer (DTC/eCommerce) Location: Fully Remote (Must be based in Europe) About the role We're hiring a Paid Media Buyer to live inside our ad accounts across Meta, Google, AppLovin, NewsBreak, Pinterest, native (Taboola / Outbrain), and other platforms as we expand. You'll own the technical execution and day-to-day optimization of paid campaigns: building structure, reading the data, finding the leaks, and pulling the right levers to scale. This is a platform role, not a creative role. You won't be writing scripts or designing assets. You'll work closely with our creative team, briefing them based on what the data tells you, feeding them performance signal, and getting their work into market efficiently. What you'll do Daily / weekly cadence • Run weekly account optimizations across every platform you own. Increase budgets on ad sets and campaigns hitting their primary KPI over rolling 3/7/14-day windows, pull back spend from underperformers, and restart ads where delayed attribution masked early performance., • Maintain a weekly creative testing cadence per platform: brief tests, launch with clean hypotheses, read them against pre-set spend or conversion thresholds, then kill or scale on schedule., • Run pacing checks daily, weekly, and MTD against budget and KPI goals. Adjust spend distribution before the gap becomes a problem, not after., • On Google specifically: negative keyword mining on Search and Shopping, smart bidding strategy reviews, Merchant Center diagnostics, quality score and ad strength reviews, and placement exclusions on Display and YouTube., • Lead routine reporting (weekly and monthly) for the accounts you own. Performance, leading indicators, blended view across platforms, and the insights and next moves, not just the numbers. Strategic ownership • Build, launch, and optimize campaigns across Meta, Google (Search, Performance Max, Demand Gen, YouTube), AppLovin, NewsBreak, Pinterest, native, and any new platform we test into., • Continuously audit accounts. Spot bottlenecks at the ad level vs. the site level, kill waste, double down on what's working., • Read multi-platform data and explain what's actually happening, not just what each platform reports about itself., • Make the call on how to allocate budget across platforms based on incrementality, scale capacity, and unit economics., • Brief creative needs to the creative team based on data signal, then test outputs against pre-defined success criteria. Tools you'll use • Native ad platforms: Meta Ads Manager, Google Ads, AppLovin, NewsBreak, Pinterest Ads, Taboola/Outbrain, • Analytics: GA4, Northbeam, Hex, BigQuery, Shopify backend, • Planning and reporting: Notion, ClickUp, Sheets/Excel Equivalents are fine. We care about the muscle, not the brand of the tool. What we're looking for • 3+ years buying paid media at meaningful scale $250K+ monthly, with hands-on Meta and Google experience as the foundation, • Multi-platform fluency: you've built and optimized campaigns on at least 2-3 platforms beyond Meta and Google (AppLovin, NewsBreak, Pinterest, native, programmatic, etc.), • Strong analytical chops: at home in Sheets/Excel, can pull the right view in Looker Studio or equivalent, and read a P&L well enough to translate ad metrics into business impact, • Comfort with attribution chaos: you can reconcile what Meta says, what Shopify says, and what GA4 says, and explain it to a CFO without hand-waving, • Sharp on tracking and measurement: pixels, CAPI, server-side events, conversion APIs, UTMs, • A clear point of view on testing: how to design clean tests, when to call a winner, when to kill a loser, • Strong written communication: Slack updates, weekly performance reports, ad-hoc explanations to non-paid-media stakeholders, • Asks the right questions before acting. We'll trust you with real money in real accounts; you need to know what you don't know, and ask for it, • Comfortable juggling multiple accounts in parallel with shifting priorities, without dropping balls Nice to have • Experience scaling DTC/ eCom brands past $250K/month on Meta, • Mobile UA experience (AppLovin), • Familiarity with MMM, incrementality testing, or geo holdouts, • Experience briefing creative for performance: you don't make it, but you know what works, • Comfort with Shopify, GA4, or other eCom/analytics backend reporting Benefits & Compensation • Fully remote, • Competitive base salary, • Paid time off, • Flex days. Enjoy an extra quarterly day off to unwind and recharge energies whenever you desire, • Ownership & autonomy - trusted to build and execute strategy Ready to Apply? If you want to own, optimize, and scale paid media across the platforms that matter, apply now.

Senior Full Stack / Backend Engineer — Voice & AI VoiceB | Fully Remote (Spain) | Engineering — We're VoiceB. We're building the autonomous AI voice sales agent that's automating the last undigitized sales channel: the phone call. Top enterprise brands across telco, banking, insurance, energy and automotive are already using our platform to handle inbound B2C and B2B sales conversations end-to-end — qualifying, pitching, and closing without human agents. We're profitable, growing fast, and just getting started. Now we're hiring a Senior Engineer to help us scale the core platform that powers it all. — 🎯 What you'll do • Design and build core systems behind our autonomous voice agent platform — real-time voice pipelines, LLM orchestration, telephony integrations and CRM connectors., • Own the voice infrastructure layer: Twilio, SIP trunks, WebRTC, and the real-time audio plumbing that makes a sub-second AI conversation feel human., • Ship full stack when needed — backend is your home, but you're comfortable touching the frontend to deliver end-to-end., • Work directly with our CTO and a small, senior engineering team where every line of code matters., • Integrate with Salesforce, HubSpot, ad platforms (Google, Meta) and enterprise CRMs., • Contribute to architecture decisions that will define how voice AI scales over the next 5 years. — ✅ What we're looking for • 5+ years building production backend systems (Node.js, Python, Go, or similar)., • Hands-on experience with Twilio and voice infrastructure — SIP, WebRTC, RTP, codecs, real-time audio. This is non-negotiable., • Experience integrating and working with LLMs, STT/TTS pipelines, or AI/ML systems in production., • Full stack capability — you can move across the stack when the product needs it., • Strong systems thinking: latency, concurrency, reliability at scale., • Advanced English (C1+). You'll work daily with enterprise customers and a global team., • Hard worker, ownership mindset, comfortable in a high-velocity startup environment. — 🎁 Nice to have • Experience with conversational AI, IVR systems, or contact center platforms., • Background in CRM integrations (Salesforce, HubSpot)., • Previous exposure to enterprise-grade compliance (GDPR, ISO 27001, SOC 2). — 💼 What we offer • Fully remote within Spain, with access to a coworking space if you want one., • Reporting directly to Luis Miguel, our CTO., • Market-rate salary + equity compensation after your first year., • A small, senior team working with some of the largest brands in Europe., • Real ownership over critical product areas — no layers, no politics., • A category-defining product at a category-defining moment for AI. — 📍 Location: Spain (fully remote) 🗣️ Language: English (advanced+), Spanish a plus 👤 Reports to: CTO If you want to build the infrastructure that's automating the world's last analog sales channel — and do it alongside a team that ships — let's talk. Apply directly through LinkedIn.

AVATR, a premium intelligent electric vehicle brand, is seeking a [Job Title] to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What are we looking for? We are looking for a Genesys Cloud Software Engineer. Our customer is a bank Work Location: 100% Remote, Spain. With the possibility of going to the Madrid office once a month. Key Responsibilities: • Develop and maintain customer experience flows in Genesys Cloud Architect., • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services., • Implement routing logic, automation, and configurations for voice and digital channels., • Troubleshoot issues, optimize performance, and ensure platform stability., • Participate in testing, documentation, and deployment activities following development best practices., • Support continuous improvement of the contact center platform and related processes., • Takeover of periodical on-call duty (7x24) usually 1 per month. Mandatory requirements: • 3-7+ years in contact-center/telephony development or systems engineering, • At least 2 years working specifically with Genesys Cloud or equivalent CCaaS., • Experience with Jira and Confluence, • English B2+/C1

We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What are we looking for? We are looking for a Genesys Cloud Software Engineer. Our customer is a bank Work Location: 100% Remote, Spain. With the possibility of going to the Madrid office once a month. Key Responsibilities: • Develop and maintain customer experience flows in Genesys Cloud Architect., • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services., • Implement routing logic, automation, and configurations for voice and digital channels., • Troubleshoot issues, optimize performance, and ensure platform stability., • Participate in testing, documentation, and deployment activities following development best practices., • Support continuous improvement of the contact center platform and related processes., • Takeover of periodical on-call duty (7x24) usually 1 per month. Mandatory requirements: • 3-7+ years in contact-center/telephony development or systems engineering, • At least 2 years working specifically with Genesys Cloud or equivalent CCaaS., • Experience with Jira and Confluence, • English B2+/C1

We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What are we looking for? We are looking for a Genesys Cloud Software Engineer. Our customer is a bank Work Location: 100% Remote, Spain. With the possibility of going to the Madrid office once a month. Key Responsibilities: • Develop and maintain customer experience flows in Genesys Cloud Architect., • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services., • Implement routing logic, automation, and configurations for voice and digital channels., • Troubleshoot issues, optimize performance, and ensure platform stability., • Participate in testing, documentation, and deployment activities following development best practices., • Support continuous improvement of the contact center platform and related processes., • Takeover of periodical on-call duty (7x24) usually 1 per month. Mandatory requirements: • 3-7+ years in contact-center/telephony development or systems engineering, • At least 2 years working specifically with Genesys Cloud or equivalent CCaaS., • Experience with Jira and Confluence, • English B2+/C1

AVATR, a premium intelligent electric vehicle brand, is seeking a [Job Title] to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

🚀 Shape the Future of Digital Commerce with Your Visionary Expertise 🌐 About Miravia: Miravia is an innovative e-commerce platform, part of Alibaba Group, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow. Your Role: As a Call Center Operations Manager, you played a pivotal role in driving service excellence and operational efficiency within a high-performing customer support environment. You led, coached, and developed a dynamic team of agents while implementing data-driven strategies to elevate customer satisfaction and streamline processes. Your leadership ensured seamless day-to-day operations and continuous improvement across key performance metrics. Key Responsibilities: • Led and managed a team of call center agents, ensuring exceptional customer service delivery and timely resolution of customer inquiries., • Designed and executed call center strategies, workflows, and KPIs to achieve performance goals and enhance the overall customer experience., • Monitored team performance through regular evaluations, provided targeted coaching, and delivered training programs to strengthen agent capabilities., • Partnered with cross-functional teams to resolve complex customer issues and identify opportunities for process optimization., • Analyzed operational data to detect trends, generate actionable insights, and support strategic decision-making., • Oversaw daily operations including workforce scheduling, task allocation, and resource planning to maintain optimal service levels., • Cultivated a positive, collaborative team culture that promoted engagement, accountability, and professional growth., • Ensured full compliance with company policies, industry regulations, and quality standards. Qualifications: • Bachelor’s degree in Business Administration, Communications, or a related field., • 5+ years of progressive experience in call center management, preferably within a BPO or outsourced services environment., • Demonstrated success in meeting/exceeding performance targets, improving CSAT scores, and leading process improvement initiatives., • Strong leadership presence with excellent interpersonal, communication, and conflict-resolution skills., • Proficient in call center technologies including ACD systems, CRM platforms (e.g., Salesforce), and real-time performance dashboards., • Results-oriented with strong organizational and multitasking abilities in fast-paced, target-driven environments., • Experienced in handling sensitive customer escalations with professionalism and empathy. Application Process: Ready to embark on this journey with us? Please send your CV in English! Please note this role requires to work 100% from the office. Our offices are very centric tough: Metro Station Avenida de América 😃 (Madrid). Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team. Join Miravia, and let's shape the e-commerce landscape together!

Proficient in call center technologies including ACD systems, CRM platforms (e. As a Call Center Operations Manager, you played a pivotal role in driving service excellence and operational efficiency within a high-performing customer support environment. Led and managed a team of call center agents,

¿Quieres formar parte de nuestro equipo de Profile? Desde Profile nos encontramos en búsqueda de un/a Analista Funcional para integrarse dentro de uno de nuestros equipos, en un proyecto 100% remoto (España). Con ilusión es como se cambian las cosas, y queremos contribuir a un futuro mejor gracias a la tecnología. Para conseguirlo no necesitamos héroes ni súper talentos, sino personas implicadas, motivadas, con muchas ganas de trabajar en equipo y de crecer dentro de este proyecto común que formamos todos/as. ¿Qué necesitamos de ti?: • Experiencia senior como Analista Funcional en el sector seguros., • Conocimiento específico en la rama de Autos (pólizas, siniestros, tarificación, emisión, etc.)., • Participación activa en pruebas funcionales: diseño de casos de prueba, ejecución y validación., • Capacidad para interactuar con equipos de negocio y técnicos, actuando como nexo entre ambos., • Experiencia en entornos ágiles (Scrum, Kanban)., • Manejo de herramientas de gestión (Jira, Confluence, etc)., • Valorable experiencia trabajando en departamentos de CRM o Call Center., • Interés modalidad 100% remota (España). Te damos buenas razones para unirte a nuestro equipo: 🚙🏖Como mejora al convenio y reconocimientos de la fidelidad del empleado, en Profile aplicamos el número de vacaciones de acuerdo a la antigüedad de cada persona: Cada año (hasta 3) se le sumará un día de vacaciones. 🧗 ♂️Seguimiento con tu equipo todos los meses para tener un continuo feedback. 🕑Flexibilidad horaria para ayudarte a conciliar tu vida profesional / familiar. 💰Plataforma de gamificación de Profile Play. 💫Retribución flexible (tickets restaurante, transporte y/o guardería). 🎁Regalos: Lote de Navidad / Cheque Regalo por el día de tu cumpleaños / Sorteos exclusivos. 🤹 ♀️Team Buildings ¡No te puedes perder la fiesta de verano o la cena de Navidad! 🔎Comunidades tecnológicas para que compartas tus conocimientos e ideas con los demás equipos. 📚 Formación a medida. Todas nuestras vacantes están abiertas a personas con certificado de discapacidad. Fomentamos un entorno inclusivo y libre de discriminación. Si tienes ganas de crecer y trabajar en un buen ambiente de trabajo, de manera cómoda y productiva, y ¿por qué no?, divertida. Te ofrecemos un gran número de ventajas para facilitarte esta decisión. Contáctanos y ¡te lo contamos! Conoce más sobre Profile en nuestra web www.profile.es Puedes consultar aquí nuestra política de Privacidad y Gestión de Datos: https://profile.es/politica-de-privacidad/

¿Quieres formar parte de nuestro equipo de Profile? Desde Profile nos encontramos en búsqueda de un/a Analista Funcional para integrarse dentro de uno de nuestros equipos, en un proyecto 100% remoto (España). Con ilusión es como se cambian las cosas, y queremos contribuir a un futuro mejor gracias a la tecnología. Para conseguirlo no necesitamos héroes ni súper talentos, sino personas implicadas, motivadas, con muchas ganas de trabajar en equipo y de crecer dentro de este proyecto común que formamos todos/as. ¿Qué necesitamos de ti?: • Experiencia senior como Analista Funcional en el sector seguros., • Conocimiento específico en la rama de Autos (pólizas, siniestros, tarificación, emisión, etc.)., • Participación activa en pruebas funcionales: diseño de casos de prueba, ejecución y validación., • Capacidad para interactuar con equipos de negocio y técnicos, actuando como nexo entre ambos., • Experiencia en entornos ágiles (Scrum, Kanban)., • Manejo de herramientas de gestión (Jira, Confluence, etc)., • Valorable experiencia trabajando en departamentos de CRM o Call Center., • Interés modalidad 100% remota (España). Te damos buenas razones para unirte a nuestro equipo: 🚙🏖Como mejora al convenio y reconocimientos de la fidelidad del empleado, en Profile aplicamos el número de vacaciones de acuerdo a la antigüedad de cada persona: Cada año (hasta 3) se le sumará un día de vacaciones. 🧗 ♂️Seguimiento con tu equipo todos los meses para tener un continuo feedback. 🕑Flexibilidad horaria para ayudarte a conciliar tu vida profesional / familiar. 💰Plataforma de gamificación de Profile Play. 💫Retribución flexible (tickets restaurante, transporte y/o guardería). 🎁Regalos: Lote de Navidad / Cheque Regalo por el día de tu cumpleaños / Sorteos exclusivos. 🤹 ♀️Team Buildings ¡No te puedes perder la fiesta de verano o la cena de Navidad! 🔎Comunidades tecnológicas para que compartas tus conocimientos e ideas con los demás equipos. 📚 Formación a medida. Todas nuestras vacantes están abiertas a personas con certificado de discapacidad. Fomentamos un entorno inclusivo y libre de discriminación. Si tienes ganas de crecer y trabajar en un buen ambiente de trabajo, de manera cómoda y productiva, y ¿por qué no?, divertida. Te ofrecemos un gran número de ventajas para facilitarte esta decisión. Contáctanos y ¡te lo contamos! Conoce más sobre Profile en nuestra web www.profile.es Puedes consultar aquí nuestra política de Privacidad y Gestión de Datos: https://profile.es/politica-de-privacidad/

As a Call Center Operations Manager, you played a pivotal role in driving service excellence and operational efficiency within a high-performing customer support environment. Led and managed a team of call center agents, ensuring exceptional customer service delivery and timely resolution of custome

¿Quieres formar parte de nuestro equipo de Profile? Desde Profile nos encontramos en búsqueda de un/a Analista Funcional para integrarse dentro de uno de nuestros equipos, en un proyecto 100% remoto (España). Con ilusión es como se cambian las cosas, y queremos contribuir a un futuro mejor gracias a la tecnología. Para conseguirlo no necesitamos héroes ni súper talentos, sino personas implicadas, motivadas, con muchas ganas de trabajar en equipo y de crecer dentro de este proyecto común que formamos todos/as. ¿Qué necesitamos de ti?: • Experiencia senior como Analista Funcional en el sector seguros., • Conocimiento específico en la rama de Autos (pólizas, siniestros, tarificación, emisión, etc.)., • Participación activa en pruebas funcionales: diseño de casos de prueba, ejecución y validación., • Capacidad para interactuar con equipos de negocio y técnicos, actuando como nexo entre ambos., • Experiencia en entornos ágiles (Scrum, Kanban)., • Manejo de herramientas de gestión (Jira, Confluence, etc)., • Valorable experiencia trabajando en departamentos de CRM o Call Center., • Interés modalidad 100% remota (España). Te damos buenas razones para unirte a nuestro equipo: 🚙🏖Como mejora al convenio y reconocimientos de la fidelidad del empleado, en Profile aplicamos el número de vacaciones de acuerdo a la antigüedad de cada persona: Cada año (hasta 3) se le sumará un día de vacaciones. 🧗 ♂️Seguimiento con tu equipo todos los meses para tener un continuo feedback. 🕑Flexibilidad horaria para ayudarte a conciliar tu vida profesional / familiar. 💰Plataforma de gamificación de Profile Play. 💫Retribución flexible (tickets restaurante, transporte y/o guardería). 🎁Regalos: Lote de Navidad / Cheque Regalo por el día de tu cumpleaños / Sorteos exclusivos. 🤹 ♀️Team Buildings ¡No te puedes perder la fiesta de verano o la cena de Navidad! 🔎Comunidades tecnológicas para que compartas tus conocimientos e ideas con los demás equipos. 📚 Formación a medida. Todas nuestras vacantes están abiertas a personas con certificado de discapacidad. Fomentamos un entorno inclusivo y libre de discriminación. Si tienes ganas de crecer y trabajar en un buen ambiente de trabajo, de manera cómoda y productiva, y ¿por qué no?, divertida. Te ofrecemos un gran número de ventajas para facilitarte esta decisión. Contáctanos y ¡te lo contamos! Conoce más sobre Profile en nuestra web www.profile.es Puedes consultar aquí nuestra política de Privacidad y Gestión de Datos: https://profile.es/politica-de-privacidad/

Para empresa del sector servicios abrimos proceso de selección para incorporar un/a Técnico de Relaciones Laborales para su delegación de la zona centro . Compruebe a continuación si tiene lo necesario para esta oportunidad y, si es así, envíe su solicitud lo antes posible. Tendrá la responsabilidad de • Realizar el asesoramiento técnico y jurídico a los Coordinadores y Responsables de cuentas y/o servicios., • Ofrecer el Servicio de atención al trabajador, • Coordinar la política sancionadora, • Representar a la empresa en el SMAC y asistir a las conciliaciones., • Mantener la Interlocución y negociación con las secciones sindicales cuando sea necesario., • Coordinar a los despachos de abogados externos, • Participar en la elaboración de pliegos para ofertas Experiencia como técnico de RRLL en empresas de retail, call center, transporte, seguridad, limpieza, mantenimiento. Zona de trabajo: Hnos. García Noblejas / Emilio Muñoz (28037) Presencial: L a J: 9 a 18 h. V: 8.30 a 15.00 h Verano: Jornada Continua. xcskxlj En nombre nuestro cliente manifestamos nuestro compromiso con la igualdad de oportunidades de género y con el principio de igualdad de trato y no discriminación.

Du bist Herzblutvertriebler, bringst Call-Center-Erfahrung mit oder bist Quereinsteiger? Bei uns ist jeder willkommen - egal, welchen beruflichen Hintergrund du hast.

Descripción del puesto En el puesto de Recepción / Call Center Automoción en Renault Ros, te encargarás de gestionar llamadas entrantes y salientes, proporcionando atención profesional y personalizada a clientes.

Call Center especializado en automoción. Nuestro Call Center no solo agenda citas:.

Estamos construyendo un Call Center especializado en automoción, orientado a generar negocio real, no a hacer llamadas sin estructura. Nuestro Call Center no solo agenda citas:Gestiona y optimiza el CRMCualifica oportunidades con criterio comercialRealiza seguimiento estructuradoDesarrolla captaci�

Qué ofrecemos?- Proyecto en pleno crecimiento.Una empresa en auge en el sector de los vehículos de ocasión.Equipo comercial consolidado y buen ambiente de trabajo (GreatPlaceToWork)- Posibilidad de crecimiento personal y profesional- Salario fijo + variable¿Cuál será tu Misión?Las funciones p

Se busca consultor Genesys Cloud con al menos 4 años de experiencia en plataformas Contact Center y comunicaciones unificadas para proyectos de diseño, migración y optimización de soluciones cloud.

El candidato ideal será responsable de la atención comercial, asesoramiento a clientes y gestión de ventas de vehículos.

Compañía líder en su sector, en fase de crecimiento y transformación, selecciona un/a Call Center Manager para liderar la operación de atención al cliente y ventas, coordinando tanto equipos internos como servicios externalizados. About the role - Liderar la operación integral del Contact C

Busca agente especializado en contact center legal con conocimientos jurídicos y/o experiencia en atención al cliente para brindar soporte a empleados y usuarios de notaría.

Formarás parte del equipo de Call Center dentro del área de Admisiones, siendo clave en la generación de oportunidades comerciales y en garantizar un flujo de trabajo eficiente para la captación de nuevos estudiantes. Te gustaría formar parte de nuestro equipo de Call Center y crecer con nosotr