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ppAt bABB /b, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. /p h3This position reports to: /h3 pEL Customer Operations Mgr. - Post-Sales /p h3Your Role And Responsibilities /h3 pIn this role, you will have the opportunity to support the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving commercial returns in a timely manner to ensure customer satisfaction and follow internal rules and procedures. You will also showcase your expertise by analyzing trends within the returns process to highlight any repetitive failures to further support continuous improvement. /p pIn this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. /p ul liWork model: LI-hybrid /li /ul pYou will be mainly accountable for: /p ul liEnsuring the resolution of post-sale customer requests for commercial returns. Pro-actively communicates with customers and internal functions to guarantee customer satisfaction. /li liTracking any disputes that arise and proactively coordinating with the necessary functions to ensure faster resolution. /li liWorking with the manager in providing appropriate solutions for customer request, coordinating with the related teams to ensure complete handling of the request, and ensuring containment actions, returns, credits, and/or debits are processed. /li liCollecting and archiving the documentation regarding requests/claims/disputes within the target timeline and ensuring all outcomes/actions are recorded and closed in the systems within your scope of responsibility. /li liComplete the returns process with our regional distribution center located in Italy. /li /ul h3Our Team Dynamics /h3 pOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. /p h3Qualifications For The Role /h3 ul liVocational training FPGS in administration area or similar /li liAt least 2 years of experience in administrative tasks preferably related to customer support /li liKnowledge of administrative procedures and customer support /li liMindset to support customers, take ownership, ensure procedures are fully met, communicate effectively and proactively /li liValuable experience using ERP (SAP SD/MM Modules) and Sales Force Case management, MS Office /li liFluent in Spanish and English (level B2) /li /ul h3What’s in it for you? /h3 pWe give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress. /p h3Benefits /h3 pFrom well-being to retirement, ABB offers benefits that support every stage of your career. /p ul liLunch Allowance / Cantine: Enjoy subsidized meals or canteen access depending on your location. /li liHome Office Flexibility: Work from wherever suits you best thanks to our flexible remote work options. /li liCompany Mobile Phone: Stay connected with a corporate phone – no need to mix work and personal calls. /li liEmployee Parking: We’ve got employee parking so you can start your day stress‑free! /li liBenefits Platform: Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal. /li liEmployee Share Acquisition Plan: Want to invest in your future? Join our share acquisition plan and grow with the company. /li liLearning Training: Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career. /li liCareer Development: Expect plenty of chances to advance your career internally with our Open Job Market, with support to explore new roles and take on exciting challenges! /li liFlexible Work Practices: We get that life happens – we support a healthy balance between your professional and personal life. /li liWellbeing Program: From mental health support to wellness activities, we’ve got your back—mind and body. /li /ul h3More About Us /h3 pElectrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification /p pABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this ‘Engineered to Outrun’. The company has over 140 years of history and around 110,000 employees worldwide. ABB’s shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). /p pAt ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences. /p /p #J-18808-Ljbffr

Valoramos experiencias previas en atención al cliente, teleoperador/a, agente de call center, concertador/a de visitas, y/ o ventas telefónicas. TELEOPERADOR/A - CONCERTACIÓN DE VISITAS. Valoramos experiencia previa en atención al cliente, teleoperador/a, agente de call center, concertador/a de

El candidato ideal coordinará un equipo de call center, gestionará objetivos y KPIs, y ofrecerá coaching y capacitación.

El Centro Tecnológico del Notariado, constituido en 2002 por el Consejo General del Notariado (CGN), es la entidad encargada de liderar la transformación digital de la corporación notarial de nuestro país.Como socio tecnológico del CGN, desarrollamos soluciones digitales avanzadas, seguras y ef

Coordinar y supervisar al equipo de call center. Actuar como nexo de unión entre el equipo de call center y el manager comercial. Escuchar y evaluar llamadas de manera periódica a través de herramientas como Digitvoice y Aircall.

El Centro Tecnológico del Notariado, constituido en 2002 por el Consejo General del Notariado (CGN), es la entidad encargada de liderar la transformación digital de la corporación notarial de nuestro país.Como socio tecnológico del CGN, desarrollamos soluciones digitales avanzadas, seguras y ef

Se requiere:- Experiencia en entorno call center de venta, gestionando: equipos grandes o múltiples equipos, supervisores / mandos intermedios. Herramientas de análisis: o Power BI o Excel (nivel avanzado/intermedio alto)· Gestión de KPIs y modelos de negocio· Conocimiento de operativa comercia