Senior Manager Global Standards
hace 2 días
Seville
Your Role As the Senior Manager, Global Standards, you will play a key role in strengthening operational consistency, quality, and continuous improvement across our Global Operations team. You’ll lead the development, oversight, and evaluation of global standards that support efficient, high-quality experiences across all locations. A core focus of this role is using survey and performance data to inform decision‑making and drive improvement. You’ll oversee post‑term and annual survey analysis at the site, regional, and global levels by identifying trends, strengths, and opportunities that shape action plans, benchmarks, and improvement initiatives. Working closely with regional and functional partners, you’ll help elevate best practices, standardize processes, and enhance student satisfaction by embedding feedback‑driven improvements into our operational models. As a trusted cross‑functional partner, you’ll assess existing practices, identify gaps, and implement scalable, data‑informed solutions that improve both efficiency and experience. This role combines strong analytical skills, process improvement expertise, and a commitment to quality, serving as both a strategic advisor and operational leader to drive measurable impact. This role can be performed remotely from Italy or Spain for candidates with the proper work authorization. While we’re unable to provide visa sponsorship, we welcome applicants who are already authorized to work in these countries to join our team from wherever they work best! What You’ll Do Global Standards Management Lead the design, implementation, and maintenance of the organization’s global standards framework to ensure consistency, efficiency, and quality across all operational processes. Maintain and continuously improve centralized platforms housing SOPs, policies, guidelines, and procedures, ensuring they are up to date, accessible, and aligned with organizational goals. Support training and communication initiatives to promote awareness and adherence to global standards organization‑wide. Governance & Quality Assurance Establish and lead a governance framework to review, approve, and maintain global standards, ensuring accountability and stakeholder engagement. Establish and manage an audit and compliance framework to monitor adherence to global SOPs and assess process performance across regions and functions, providing quarterly reports to leadership and maintaining Power BI dashboards for stakeholders. Implement feedback loops and quality metrics to measure the effectiveness and adoption of standards, driving transparency and continual improvement. Continuous Improvement Process Lead the continuous improvement process by identifying, prioritizing, and implementing projects that enhance efficiency, reduce waste, improve quality, and optimize resource utilization across global operations, while producing periodic and annual progress reports. Leverage process mapping, root cause analysis, and performance metrics to diagnose issues and design targeted solutions. Partner with teams to establish measurable goals, track outcomes, and embed continuous improvement methodologies such as Lean or Six Sigma principles. Build a culture of innovation and continuous learning by equipping teams with tools, templates, and frameworks to identify and implement local improvements through oversight and management of the Continuous Improvement process globally. Survey Data Analysis Manage the collection, analysis, and reporting of post‑term and annual survey data across all sites, regions, and globally. Translate data insights into actionable recommendations that inform operational decisions, service enhancements, and policy updates. Develop dashboards and reporting tools to visualize key metrics and track progress over time. Student Satisfaction & Services Apply a deep understanding of student service delivery, engagement, and satisfaction to guide strategy, set standards, and ensure consistent, high‑quality experiences across all programs. Lead strategic initiatives focused on enhancing student satisfaction and overall experience across all programs and sites. Standardize key business processes and service delivery models to ensure consistency and quality in the student journey, driven from the Student Services community. Track and report on key student experience indicators to evaluate progress and impact of improvement initiatives. What Makes a Great Candidate Person Specification Demonstrates the ability to analyze complex operational systems, interpret data, and translate findings into actionable strategies. Skilled in process design, standardization, and optimization using frameworks such as Lean, Six Sigma, or Kaizen. Experienced in building and maintaining governance structures, SOP frameworks, and compliance programs across diverse teams or geographies. Deep understanding of student service delivery, engagement and satisfaction within a global or education operations context. Proficient in quantitative and qualitative data analysis, with experience developing dashboards, reports, and actionable insights from survey and operational data. Builds credibility and trust through transparent communication, collaboration, and a focus on shared outcomes. Fosters a culture of teamwork, continuous learning, and shared accountability. Adept at managing multiple priorities and initiatives simultaneously in a fast‑paced, global environment. Dedicated to continuous learning, innovation, and the pursuit of operational excellence. Qualifications and Experience Bachelor’s degree in business administration, communications, education, or equivalent. Fluency in English. A minimum of 5‑10 years of progressive experience in operations, process improvement, or organizational excellence within a complex, multi‑site or global organization. Demonstrated background in student services, customer experience, or educational operations, with proven ability to enhance service delivery and stakeholder satisfaction. Strong proficiency in process improvement methodologies (Lean, Six Sigma, Kaizen, etc.) Proficient in data analytics, reporting, and visualization tools (e.g., Excel, PowerBI, or similar). Excellent project management skills with demonstrated ability to manage multiple priorities and deadlines. Strong command of documentation, auditing, and compliance processes within operational or service frameworks. Proven ability to lead through influence, fostering collaboration and alignment across global teams. Culturally aware and adept at working in global, cross‑functional, and cross‑cultural environments. Legal authorization to work in the country where this position resides. We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you’re the right candidate for this position. Who We Are CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission‑driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally. Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply. Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements. #J-18808-Ljbffr