R&D Business Tools Operations Specialist
9 days ago
Sant Cugat del Vallès
ph3Overview /h3 pAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. /p h3The Position /h3 pThe Digital Innovation and Operational Services Chapter is a global team in RD that focuses on internal improvement: increasing productivity, efficiency, and the ability of the RD organization to collaborate across its global organizational interfaces. Our work involves reducing complexity of our systems, harmonizing processes, tools, and business practices, and building connections across geographical and organizational silos. We are seeking a RD Enterprise Tools Operations Specialist to join our global support team. You are well organized and detail-oriented. You will be the reliable service provider handling critical system requests within our core business tools, ensuring our scientists and engineers worldwide can focus on developing innovative products for patients. /p pThis role requires building organizational know-how—understanding who our internal customers are, how they work, and solving problems in a way that anticipates their support needs. You are quick in learning new software systems and tools, enjoy helping your coworkers every day, and are motivated to innovate internal processes to automate tasks, you will fit right into our team! /p h3Key Responsibilities /h3 ul liExecute RD System Requests: Fulfill customer tool requests using expertise in business systems and compliance standards /li liProvide Timely Expert Support: Offer professional, empathetic, and quick solutions to RD operational issues and system problems /li liExpert in our Global Business Applications: Act as the subject matter expert for one or more complex RD business applications /li liSpecialize in RD Processes: Develop deep expertise in key processes (e.g., records management, lab data, change requests) for high-accuracy execution /li liMaximize Scientist Productivity: Use your expertise across business data and organizational structure to streamline operations and save significant time for RD scientists /li liAnticipate Customer Needs: Build organizational know-how of RD roles and priorities to deliver proactive system support /li liMaintain Global Service Excellence: Demonstrate a strong, collaborative customer service mindset within a diverse, global team /li liDrive Process Improvement: Identify manual steps and actively suggest opportunities for digitization and improvement /li liAutomate Administrative Tasks: Apply or develop automation and AI tools to reduce administrative load on RD staff /li liEnsure Data Integrity and Compliance: Guarantee all activities strictly adhere to regulated RD processes, supporting audits and data retrieval /li /ul h3Requirements /h3 ul liEducation: Bachelor’s degree, preferably in a technical, scientific, or business discipline /li liExperience: 2+ years of professional experience in an operations, technical support, or system administration role, or equivalent academic projects / internships /li liLanguage Skills: Excellent written and verbal English Language skills are required to support our global organization. German language skills are a plus /li liSystem Proficiency: Ability to quickly learn new software, systems, and processes is essential. /li liPrior experience in enterprise business applications is desirable (e.g., Electronic Document Management Systems, Learning Management Systems, or Project Management tools). /li liEducation and experience in data structures, databases, automation, scripting, AI prompt engineering and/or development of AI agents is desirable /li liTools: Experience with SAP, Cornerstone, Google Suite and Office Suite is a plus /li liExecution Focus: A proven ability to complete complex, detailed tasks accurately and efficiently. You have a rigorous and detail-oriented approach to following established processes /li liPeople Skills: Demonstrated ability to work well with others in a hybrid virtual and global team environment /li /ul h3Who we are /h3 pA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. /p h3Equal Opportunity /h3 pRoche is an Equal Opportunity Employer. /p /p #J-18808-Ljbffr