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  • Assistant Director of Welcome - W Barcelona
    interview badgeEntrevistas hoy
    Assistant Director of Welcome - W Barcelona
    hace 7 horas
    Jornada completa
    Eixample, Barcelona

    JOB SUMMARY Assists the Director of Welcome in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • 3-5 years' experience in the guest services, front desk, or related professional area. Including Management and supervisory experience. Must be fluent in both Spanish and English. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Sin experiencia
    Inscripción fácil
  • Director/a de Restaurante
    Director/a de Restaurante
    hace 14 días
    €35000–€42000 anual
    Jornada completa
    Sant Andreu, Barcelona

    Singular es un proyecto de restauración y ocio en Barcelona formado actualmente por dos conceptos: Singular Smash Burger y Singular Copas y Billares. Nos encontramos en una etapa de profesionalización y crecimiento, implantando nuevos sistemas de gestión, procedimientos, indicadores de rendimiento y una estructura operativa que nos permita mejorar la rentabilidad y preparar el negocio para su siguiente etapa. Buscamos incorporar un/a Operations Manager / Responsable de Operaciones que trabaje directamente con la propiedad y se convierta progresivamente en una figura clave dentro de la compañía. No buscamos únicamente a alguien que supervise los locales. Buscamos una persona muy operativa, resolutiva, analítica y con capacidad de liderazgo, capaz de detectar problemas, proponer soluciones y asegurarse de que las cosas sucedan. ¿Cuál será tu misión? Asumir progresivamente la coordinación de la operación de nuestros establecimientos, mejorando equipos, procesos y resultados, y reduciendo la dependencia de la propiedad en la gestión diaria. Principales responsabilidades • Supervisar la operativa de los establecimientos., • Coordinar, acompañar y exigir resultados a los responsables de cada área., • Organizar y optimizar equipos, horarios y necesidades de personal., • Implantar y mejorar procedimientos, protocolos y sistemas de trabajo., • Analizar ventas, costes, productividad, mermas y principales KPIs., • Trabajar con dirección sobre la cuenta de resultados y rentabilidad de cada unidad., • Detectar ineficiencias y ejecutar planes de mejora., • Supervisar estándares de producto, servicio, limpieza y experiencia de cliente., • Participar en selección, formación, evaluación y desarrollo de los equipos., • Controlar inventarios, compras y proveedores junto con los responsables correspondientes., • Mejorar la comunicación y coordinación entre dirección y los diferentes equipos., • Ayudar a construir una estructura operativa escalable y preparada para el crecimiento. ¿Qué perfil buscamos? Buscamos una persona con experiencia en gestión de operaciones dentro de restauración, especialmente interesante si procede de restauración organizada, fast casual, casual dining, burgers, delivery o conceptos con un volumen operativo importante. Valoraremos especialmente: • Experiencia como Operations Manager, Area Manager, Restaurant Manager, F&B Manager o posiciones similares., • Experiencia gestionando y desarrollando equipos., • Conocimiento de costes, ratios y cuenta de explotación., • Capacidad para trabajar mediante KPIs y objetivos., • Experiencia implantando procedimientos y mejorando operaciones., • Perfil hands-on: buscamos alguien que conozca la realidad del local y no gestione únicamente desde un despacho., • Liderazgo, criterio y capacidad para tomar decisiones., • Organización y autonomía., • Orientación clara a resultados y rentabilidad., • Mentalidad emprendedora y comodidad trabajando en una empresa ágil y en proceso de profesionalización. ¿Qué ofrecemos? • Incorporación a un proyecto con identidad propia y recorrido de crecimiento., • Contacto directo con la propiedad., • Autonomía real y capacidad de decisión., • Posibilidad de construir y mejorar la estructura operativa de la compañía., • Responsabilidad progresiva sobre los diferentes negocios., • Posibilidades reales de crecimiento profesional conforme evolucione el proyecto., • Contrato indefinido., • Jornada completa., • Barcelona., • Salario fijo competitivo + variable vinculado a objetivos, en función de experiencia y adecuación al puesto. Una última cosa Buscamos a alguien que quiera construir, no simplemente ocupar una posición. Si disfrutas entrando en una operación, entendiendo qué funciona y qué no, organizando equipos, analizando números y convirtiendo problemas en procesos y resultados, nos gustaría conocerte.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Meeting Insider (Conference Concierge) Internship - W Barcelona
    interview badgeEntrevistas hoy
    Meeting Insider (Conference Concierge) Internship - W Barcelona
    hace 8 horas
    Jornada completa
    Eixample, Barcelona

    Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey! BOOST YOUR CAREER AT W BARCELONA Step inside. See for yourself. W Barcelona is designed by world-renowned architect Ricardo Bofill. With 473 rooms and suites, and five exclusive venues where you will find the best innovations and style. WHATEVER THE OCCASSION, CELEBRATE IN W Our grate meeting spaces, studios and venues ensure a vibrant working experience at W. Get ready to mix it up with other departments to ensure the best quality service to our guests. ARE YOU READY? To be considered for an internship, you must be a current college or university student. Want to join us? Apply now! START DATE: September-1st October DURATION: 4-6 Months 40 HOURS/ WEEK Fluency in english and spanish HEY, LET’S GET TO WORK - Main contact for Meeting Planners when events are taking place in the hotel - Assist Group coordinator and Banqueting director - Take care of the Wired (Business Centre) area - Check conference area cleanliness, banqueting services set-ups and events schedules together with Event Organizers/Meeting Planners - Collect events participants and meeting planners feedback, and share it with involved departments in the hotel in order to improve Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? marriotthotelinternship At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Sin experiencia
    Inscripción fácil
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