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Change Group and Prosegur Change are looking for a proactive and detail-driven Compliance/Risk Manager to join our Compliance department. This is a strategic role that ensures our operations comply with Swedish and EU financial regulations, with a strong focus on PSD2. You will also serve as the key liaison with the Swedish Financial Supervisory Authority (Finansinspektionen) and be responsible for managing and monitoring the company's risk matrix. The job is based at our Madrid Head Office You will report to the Global Head of Compliance and work closely with the MLRO in Sweden: • Monitor the level of compliance with all applicable laws and regulations for the operation in Sweden • Develop and maintain an annual regulatory compliance and risk plan for Board approval • Conduct regular reviews of operations and report findings to the Swedish Board of Directors • Monitor compliance with PSD2 and other relevant financial regulations • Maintain and archive internal compliance documentation, policies, and procedures • Identify, assess, and report on compliance and operational risks • Manage and monitor the company's risk matrix, ensuring timely updates and alignment with business activities • Raise any identified shortcomings in relation to the above-mentioned laws and regulations to local management and, where applicable, to group level stakeholders • Perform controls based on local policies and procedures and report on these to local senior management and, where applicable, to relevant stakeholders on group level • Deliver training and awareness programs on compliance and risk topics • Provide expert guidance on regulatory developments and support implementation across the business • Act as the primary contact for the Swedish FSA, managing regulatory communications and inspections • Communicate any relevant regulatory changes applicable for the local operation • Assist the Global Head of Compliance with group-wide initiatives and reporting • Prepare regular reports and status updates to the Board and to the Global Head of Compliance Since we are a global organization, you will be expected to work in an international context Bachelor's degree in Law, Finance, or related field. • 3+ years of experience in compliance roles within banking, fintech, consulting firms, or a regulator in Sweden • Fluent in Swedish and English (Spanish is a plus). • AML certification (ACAMS, ICA, others) is a plus. • Good knowledge of Microsoft Office (Excel, Word, PowerPoint). • Flexible hybrid working system • Full time position • Health insurance included •

Change Group and Prosegur Change are looking for a proactive and detail-driven Compliance/Risk Manager to join our Compliance department. This is a strategic role that ensures our operations comply with Swedish and EU financial regulations, with a strong focus on PSD2. You will also serve as the key liaison with the Swedish Financial Supervisory Authority (Finansinspektionen) and be responsible for managing and monitoring the company's risk matrix. The job is based at our Madrid Head Office You will report to the Global Head of Compliance and work closely with the MLRO in Sweden: • Monitor the level of compliance with all applicable laws and regulations for the operation in Sweden • Develop and maintain an annual regulatory compliance and risk plan for Board approval • Conduct regular reviews of operations and report findings to the Swedish Board of Directors • Monitor compliance with PSD2 and other relevant financial regulations • Maintain and archive internal compliance documentation, policies, and procedures • Identify, assess, and report on compliance and operational risks • Manage and monitor the company's risk matrix, ensuring timely updates and alignment with business activities • Raise any identified shortcomings in relation to the above-mentioned laws and regulations to local management and, where applicable, to group level stakeholders • Perform controls based on local policies and procedures and report on these to local senior management and, where applicable, to relevant stakeholders on group level • Deliver training and awareness programs on compliance and risk topics • Provide expert guidance on regulatory developments and support implementation across the business • Act as the primary contact for the Swedish FSA, managing regulatory communications and inspections • Communicate any relevant regulatory changes applicable for the local operation • Assist the Global Head of Compliance with group-wide initiatives and reporting • Prepare regular reports and status updates to the Board and to the Global Head of Compliance Since we are a global organization, you will be expected to work in an international context Bachelor's degree in Law, Finance, or related field. • 3+ years of experience in compliance roles within banking, fintech, consulting firms, or a regulator in Sweden • Fluent in Swedish and English (Spanish is a plus). • AML certification (ACAMS, ICA, others) is a plus. • Good knowledge of Microsoft Office (Excel, Word, PowerPoint). • Flexible hybrid working system • Full time position • Health insurance included •

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. We are looking for a Data and Automation Analyst to join our Customer Experience and Automation Team in Palma de Mallorca. The main purpose of the role is to implement and maintain specific data ecosystems using Snowflake/PostgreSQL and build hybrid agentic-deterministic workflows on low-code platforms to optimize efficiency. MAIN RESPONSIBILITIES: Implement and update data structures on Snowflake following established architectural guidelines, ensuring quality and performance of assigned datasets. Build and maintain datasets to allow automation of business processes using low-code/no-code platforms like Appian, n8n, Salesforce, and similar tools to integrate reservation systems, CRM, marketing, and customer service platforms. Develop connections using the Model Context Protocol (MCP) to integrate LLMs with external data sources as defined in technical specifications. Deploy and integrate generative AI models to personalize traveler experiences, automate content creation, manage chatbots, and support predictive analytics for demand and customer behavior. Collaborate with the Lead and stakeholders to translate business requirements into functional automation workflows and dashboards. Monitor AI and automation workflows, iterating for improved performance, reliability, and business impact. Build data queries for visualisations to analyse business processes and monitor change impact. CANDIDATE PROFILE: Effective written and verbal communication skills for collaborating with team members and stakeholders. Strong practical skills in SQL and Python for complex data manipulation, scripting, and automation. Excellent analytical, problem-solving, and communication skills, with the ability to articulate complex technical concepts to diverse audiences. A strong team player mindset with a proven ability to collaborate effectively across multidisciplinary teams and foster positive working relationships. Demonstrated lateral thinking and creativity in solving complex problems and designing innovative automation and AI solutions. Deep understanding and applied knowledge of the Model Context Protocol (MCP) or similar open standards for integrating LLMs with external systems. Knowledge of data privacy regulations (e.g., GDPR) and a commitment to ethical AI practices. Familiarity with major cloud ecosystems (AWS, Azure, Google Cloud) and BI/data visualization tools (e.g., Tableau, Power BI). Proven, hands-on experience designing and managing scalable data solutions in Snowflake or PostgreSQL. Demonstrated experience building, deploying, and maintaining enterprise-grade workflows on low-code/no-code platforms such as Salesforce, Appian, and/or n8n. Practical experience developing and consuming REST APIs for complex system integrations in a professional environment. Previous experience working within an Agile or iterative project management methodology is desirable. Experience in applying AI for personalization and automation is highly desired, preferably within the tourism or hospitality sector. Familiarity with using BI and data visualization tools (e.g., Tableau, Power BI) to create business-facing dashboards.

At Emerald Clinical , we are a global, full-service Contract Research Organization (CRO) with a rich heritage in the Asia-Pacific region. We are dedicated to advancing clinical research through scientific expertise and operational excellence, supporting biopharmaceutical, medical device, and diagnostic customers across all trial phases, from registration to post-marketing. Our therapeutic expertise spans renal , cardiometabolic , and oncology —areas where we make a significant impact on improving global health. At the heart of our success is our ability to combine global reach with local knowledge. Our on-the-ground teams work closely with local communities, building trust and ensuring diverse, representative patient recruitment. By prioritizing people, we deliver better engagement, more accurate data, and faster results—bringing therapies to patients in need. About the Role The Project Manager is responsible for the development, conduct and completion of research projects in accordance with the reasonable requirements of the originator of the project. The Project Manager is responsible for all aspects of study management activities including cross functional team Leadership and co-ordination, Client communication/ management, financial management and Overall study delivery. Project Manager must ensure studies are resourced effectively, managed efficiently, achieve project objectives within allocated budgets and agreed timelines and are conducted to the highest standards of Good Clinical Practice (GCP), regulatory requirements and applicable Standard Operating Procedures (SOP). The Project Manager mentors/coaches Junior Project Management staff or Clinical Delivery Leads and assists their technical development. Manage independently or with support from Portfolio Delivery Leads or Line Manager Your Responsibilities All activities must be conducted in accordance with project specific documentation, applicable SOPs, ICH GCP and applicable regulatory requirements. Maintain effective professional relationships with external customers, investigators and vendors. Maintain effective professional relationships with internal project team including those providing academic input. Provide clear guidance to project team on project specific deliverables. Project Kick-off Attend relevant project specific meetings including formal kick-off meetings Develop project plan and other internal project management documents. Assist the originator of the project in the development of project specific documents such as protocol and participant information forms as requested. Coordinate the feasibility planning and selection process of project sites Identify project specific activities that need to be outsourced and be involved in the selection of suitable vendor/s. Project Implementation and Closure Manage the implementation, ongoing evaluation, prioritisation, reporting and timely delivery of all operational aspects of allocated project/s including: Contribute to the preparation of project specific budget where applicable Track budget for allocated portion of project Deliver relevant portion of project specific budget by guiding team and vendors on project scope, and forecasting and invoicing as agreed with customer Track project scope and propose scope changes for assessment Work with relevant personnel to identify potential clinical sites, oversee or conduct feasibility through questionnaire, interview and/or site visit as applicable Oversee the set-up of sites within relevant region in accordance with SOPs, protocol and all applicable regulatory guidelines Contribute to the calculation of project staffing levels Contribute to the identification of appropriate materials for project Monitor project progress against timelines Deliver project specific milestones as agreed with customer Study Start-up Co-ordinate the feasibility planning & selection process of all centers Manage and coordinate the establishment of study centers through: Ensuring each center has the necessary trial materials Contracts & agreements are in place Ensuring site research coordinators are fully equipped to carry out the study Training site staff on data management tools and principles Ensure the timely preparation & submission to ethics & regulatory authorities. Develop trial management systems Assist with the development of monitoring plans Manage the planning & set-up of investigator meetings; prepare presentation material & present information at these meetings Study Close-out Work with the clinical team to ensure timely & successful completion of trial Coordinate the study closeout visits Ensure final reconciliation of clinical supplies and ensure that all clinical supplies’ documentation is complete for the study Coordinate the final archiving of study related documents Data Management Ensure the accurate completion and timely collection of data Ensure data quality, accuracy, completeness and timely data completion Ensure complete and efficient resolution of data queries Manage the study to ensure adherence with all protocol, SOPs, regulations & ICH-GCP Ensure distribution and collection of essential documents, reports and study materials and products to and from clinical sites. Financial and Contractual Analyze monthly financial reports for all allocated projects to identify trends and reasons behind figures, escalate as required. Understand all aspects of their project finance responsibilities and follow appropriate escalation pathways Maintain project utilization, revenue forecast and recognition identify and implement strategies for improvement (if required) and escalate any significant concerns to management Maintain gross margin across allocated projects to meet organizational goals. Review forecasts for all allocated projects in consultation with each allocated project lead, as needed, during month end billing and Project Finance Analyst meetings at least every quarter and develop contingency plans to address any project slippage Customer Focus and Business Development Initiate and maintain high level relationships with internal and external stakeholders, including trial sponsor staff, key opinion Leaders, hospitals, professional societies and associations where required. Review and contribute to all scope change proposals for allocated projects prior to finalisation and sponsor review Participate in bid defense presentations in partnership with Business Development and may lead the presentation for smaller, less complex regional studies. Quality Management Ensure allocated projects are conducted in accordance with the Emerald Clinical Quality Management Strategy. In the event of an audit and/or inspection work with key project team members to ensure inspection/audit readiness and complete follow-up for all team members Ensure compliance with file reviews plan and documentation as specified by Sponsor and/or Emerald Clinical Ensure co-monitoring activities conducted in accordance with Sponsor and/or Emerald Clinical requirements Systems, Compliance and Training Ensure allocated project team members remain compliant with project SOP and training curricula Maintain up to date technical knowledge through attending appropriate local and Global conferences and meetings Ensure compliance with timesheet completion and review across teamTraining, Quality and Compliance About You Bachelor’s or Master's degree in a science or related field Previous experience working on clinical projects within an academic, CRO or pharmaceutical company environment Relevant work experience recommended for this role includes approximately seven (7) years of industry experience. A minimum of two (2) years of Project Management experience within the CRO industry is mandatory. Prior experience as a CRA, in site management, trial coordination, or other relevant industry experience is preferred. Experience managing single or different regions, working across different therapeutic indications, managing full-service studies, worked across early phase to Late phases of clinical trial, is preference Why Join Us? At our core, Emerald Clinical Trials is committed to transforming clinical research by putting people first—both patients and our employees. By joining our team, you’ll be part of a global network of passionate professionals working together to deliver better research and outcomes for millions worldwide. Here’s what makes us stand out: • Purpose-Driven Work : You’ll contribute to clinical trials that genuinely improve lives, with a focus on therapies in renal, cardiometabolic, and oncology. • Global Reach, Local Expertise : Our teams connect with local communities, building trust and meaningful engagement for every trial. • Collaboration and Innovation : Work in a culture that values diverse perspectives and creative solutions to solve global health challenges. What We Offer We understand that great work happens when people feel valued and supported. That’s why we provide: • Competitive Compensation : A tailored salary and benefits package to reflect your skills and experience. • Flexibility : Enjoy hybrid or remote working arrangements, depending on your location and role. • Career Growth : Access to a wealth of learning opportunities and a global network of scientific leaders to help you grow and develop in your role. • Employee Wellbeing : Participate in programs and initiatives designed to promote work-life balance, health, and team connection, including global engagement surveys, recognition programs, and team-building events. • Global Opportunities : Be part of a company with international reach, offering you exposure to diverse projects and clients. Interested? Apply now and help us achieve our mission to improve the health of millions worldwide. We are an equal-opportunity employer and encourage applications from all qualified candidates.

HSE Manager Velto Renewables (Velto), a subsidiary of La Caisse (Caisse de dépôt et placement du Québec), is looking for an HSE Manager (Health & Safety and Environment) to join its team in Madrid, Spain, and work closely with the CEO and the Senior Management Team. Velto Renewables is a renewable energy independent power producer with a long-term asset ownership strategy. Established in 2020 and backed by the global investment group La Caisse, Velto Renewables is committed to contributing to the decarbonization of the global economy and the European energy transition by investing in and developing an international and multi-technology portfolio of renewable energy projects. Velto currently owns more than 320 MW of operating and under construction solar PV and wind projects in Spain and France, manages a 25% investment in a 630 MW offshore wind farm in the United Kingdom, develops 1+GW of greenfield projects in Iberia, and is seeking to grow its portfolio by becoming a local player in the countries and regions where it invests. The HSE Manager has a pivotal role in developing, implementing and overseeing the HSE management system of our company and across our entire portfolio. He/she will be the corporate guarantor that our HSE standards are rigorously met, He/she will drive and monitor improvements in HSE across the portfolio as a key part of his/her role Responsibilities Develop and maintain a comprehensive HSE culture at the company applicable to all employees, sites, and value chain. Develop, implement, and continuously improve the corporate HSE management system in line with ISO 45001 and ISO 14001 standards. Define and track leading and lagging HSE KPIs (e.g., TRIR, LTIFR, near-misses, audit findings, corrective actions) for the entire portfolio. Prepare and present comprehensive HSE performance reports to senior management and the Board of Directors Serve as leader and the primary contact and supervisor for HSE governance of all EPC and O&M contractors, and consultants. Establish a robust audit and inspection schedule to verify contractors’ compliance with contractual HSE obligations, company policies, and all applicable regulations. Review and approve the HSE documentation of all potential providers and contractors during tender processes. Ensure HSE clauses in contracts are robust, clear, and enforceable. Maintain an in-depth knowledge of all national and local HSE regulations for each asset's location. Proactively identify emerging legislation and ensure corporate and contractor compliance. Lead or oversee the investigation of all significant HSE incidents, ensuring root cause analysis is performed and effective corrective and preventive actions are implemented. Lead & monitor subcontractor value chain activity on analysis. Conduct and review high-risk activity assessments (e.g., HV works, crane operations, blade repair, working at height) performed by EPC and O&M providers. Ensure robust risk mitigation plans are in place. Develop and deliver HSE training programs for internal staff. Influence and coach all providers and contractors’ personnel to foster a pervasive and proactive safety culture across all sites. Support in the process of new acquisitions, during the due diligence process. Competencies In-depth knowledge of HSE legal requirements in the region/s of operation. Direct, hands-on HSE experience in the renewable energy sector, specifically with utility-scale PV and/or Wind assets. Proven experience in managing and auditing third-party contractors, O&M, suppliers, or EPC partners. Strong data analysis skills to derive insights from HSE performance data. Excellent command of written and spoken English and Spanish. Exceptional written and verbal communication skills, with the ability to write clear, concise reports and present confidently to senior leadership. Must be autonomous and pro-active: develop own workstreams and work across many different functions. Continuous improvement mindset and a proactive attitude. Education and experience ~ Bachelor’s degree in occupational Health & Safety, Environmental Engineering, Engineering, or a related scientific field. ~ A recognized professional HSE certification (e.g., NEBOSH International Diploma, Certified Safety Professional - CSP, or European equivalent). ~8+ years of progressive HSE experience, with at least 3 years in the renewable energy sector/IPPs in a leadership or senior advisory role. ~ Proven track record in developing and implementing HSE management systems. ~ Extensive experience with incident investigation (e.g., TapRoot, ICAM) and risk assessment methodologies. ~ Expert-level skills in conducting HSE audits and site inspections. Certification as a Lead Auditor for ISO 45001 or 14001 is a significant advantage.

Change Group and Prosegur Change are looking for a proactive and detail-driven Compliance/Risk Manager to join our Compliance department. This is a strategic role that ensures our operations comply with Swedish and EU financial regulations, with a strong focus on PSD2. You will also serve as the key liaison with the Swedish Financial Supervisory Authority (Finansinspektionen) and be responsible for managing and monitoring the company's risk matrix. The job is based at our Madrid Head Office You will report to the Global Head of Compliance and work closely with the MLRO in Sweden: • Monitor the level of compliance with all applicable laws and regulations for the operation in Sweden • Develop and maintain an annual regulatory compliance and risk plan for Board approval • Conduct regular reviews of operations and report findings to the Swedish Board of Directors • Monitor compliance with PSD2 and other relevant financial regulations • Maintain and archive internal compliance documentation, policies, and procedures • Identify, assess, and report on compliance and operational risks • Manage and monitor the company's risk matrix, ensuring timely updates and alignment with business activities • Raise any identified shortcomings in relation to the above-mentioned laws and regulations to local management and, where applicable, to group level stakeholders • Perform controls based on local policies and procedures and report on these to local senior management and, where applicable, to relevant stakeholders on group level • Deliver training and awareness programs on compliance and risk topics • Provide expert guidance on regulatory developments and support implementation across the business • Act as the primary contact for the Swedish FSA, managing regulatory communications and inspections • Communicate any relevant regulatory changes applicable for the local operation • Assist the Global Head of Compliance with group-wide initiatives and reporting • Prepare regular reports and status updates to the Board and to the Global Head of Compliance Since we are a global organization, you will be expected to work in an international context Bachelor's degree in Law, Finance, or related field. • 3+ years of experience in compliance roles within banking, fintech, consulting firms, or a regulator in Sweden • Fluent in Swedish and English (Spanish is a plus). • AML certification (ACAMS, ICA, others) is a plus. • Good knowledge of Microsoft Office (Excel, Word, PowerPoint). • Flexible hybrid working system • Full time position • Health insurance included •

GENERAL DESCRIPTION Reporting to the CMMS Project Lead, CMMS System Adoption Engineer will be responsible for maximizing the effective use of the CMMS across all operational offshore wind projects. This role ensures that the system is consistently and correctly used, that maintenance processes are standardized, and that users are properly trained and supported. Drive increased and consistent use of the CMMS across operating projects. Act as the main point of contact for CMMS users (site teams, planners, supervisors, engineers). Promote best practices in work order management, planning, reporting, and data entry. Ensure standardized CMMS usage across all projects and sites. Monitor compliance with defined CMMS workflows and maintenance processes. Training & Capability Development Develop and deliver CMMS training materials and user guides. Conduct training sessions (remote and on-site). Identify knowledge gaps and define targeted training actions. Performance Monitoring Track system usage KPIs (work order closure quality, backlog accuracy, data completeness, etc.). Bachelor's or Master's degree in Engineering (Mechanical, Electrical, Industrial, or similar), Information Systems, or related field. 5+ years of experience in maintenance operations, planning, or CMMS administration. Experience in asset-intensive industries (renewables, utilities, oil & gas, heavy industry). Experience working in multi-site or offshore environments is highly desirable. Understanding of maintenance planning and execution workflows. Familiarity with maintenance KPIs and asset management principles. Experience developing training materials and conducting workshops. Strong facilitation and training skills. The company has an international team of employees, and the working language is English. Candidates need to be fluent in English both spoken and written. Travel to project and OEM sites may be required.

Change Group and Prosegur Change are looking for a proactive and detail-driven Compliance/Risk Manager to join our Compliance department. This is a strategic role that ensures our operations comply with Swedish and EU financial regulations, with a strong focus on PSD2. You will also serve as the key liaison with the Swedish Financial Supervisory Authority (Finansinspektionen) and be responsible for managing and monitoring the company's risk matrix. The job is based at our Madrid Head Office You will report to the Global Head of Compliance and work closely with the MLRO in Sweden: • Monitor the level of compliance with all applicable laws and regulations for the operation in Sweden • Develop and maintain an annual regulatory compliance and risk plan for Board approval • Conduct regular reviews of operations and report findings to the Swedish Board of Directors • Monitor compliance with PSD2 and other relevant financial regulations • Maintain and archive internal compliance documentation, policies, and procedures • Identify, assess, and report on compliance and operational risks • Manage and monitor the company's risk matrix, ensuring timely updates and alignment with business activities • Raise any identified shortcomings in relation to the above-mentioned laws and regulations to local management and, where applicable, to group level stakeholders • Perform controls based on local policies and procedures and report on these to local senior management and, where applicable, to relevant stakeholders on group level • Deliver training and awareness programs on compliance and risk topics • Provide expert guidance on regulatory developments and support implementation across the business • Act as the primary contact for the Swedish FSA, managing regulatory communications and inspections • Communicate any relevant regulatory changes applicable for the local operation • Assist the Global Head of Compliance with group-wide initiatives and reporting • Prepare regular reports and status updates to the Board and to the Global Head of Compliance Since we are a global organization, you will be expected to work in an international context Bachelor's degree in Law, Finance, or related field. • 3+ years of experience in compliance roles within banking, fintech, consulting firms, or a regulator in Sweden • Fluent in Swedish and English (Spanish is a plus). • AML certification (ACAMS, ICA, others) is a plus. • Good knowledge of Microsoft Office (Excel, Word, PowerPoint). • Flexible hybrid working system • Full time position • Health insurance included •

At Emerald Clinical , we are a global, full-service Contract Research Organization (CRO) with a rich heritage in the Asia-Pacific region. We are dedicated to advancing clinical research through scientific expertise and operational excellence, supporting biopharmaceutical, medical device, and diagnostic customers across all trial phases, from registration to post-marketing. Our therapeutic expertise spans renal , cardiometabolic , and oncology —areas where we make a significant impact on improving global health. At the heart of our success is our ability to combine global reach with local knowledge. Our on-the-ground teams work closely with local communities, building trust and ensuring diverse, representative patient recruitment. By prioritizing people, we deliver better engagement, more accurate data, and faster results—bringing therapies to patients in need. About the Role The Project Manager is responsible for the development, conduct and completion of research projects in accordance with the reasonable requirements of the originator of the project. The Project Manager is responsible for all aspects of study management activities including cross functional team Leadership and co-ordination, Client communication/ management, financial management and Overall study delivery. Project Manager must ensure studies are resourced effectively, managed efficiently, achieve project objectives within allocated budgets and agreed timelines and are conducted to the highest standards of Good Clinical Practice (GCP), regulatory requirements and applicable Standard Operating Procedures (SOP). The Project Manager mentors/coaches Junior Project Management staff or Clinical Delivery Leads and assists their technical development. Manage independently or with support from Portfolio Delivery Leads or Line Manager Your Responsibilities All activities must be conducted in accordance with project specific documentation, applicable SOPs, ICH GCP and applicable regulatory requirements. Maintain effective professional relationships with external customers, investigators and vendors. Maintain effective professional relationships with internal project team including those providing academic input. Provide clear guidance to project team on project specific deliverables. Project Kick-off Attend relevant project specific meetings including formal kick-off meetings Develop project plan and other internal project management documents. Assist the originator of the project in the development of project specific documents such as protocol and participant information forms as requested. Coordinate the feasibility planning and selection process of project sites Identify project specific activities that need to be outsourced and be involved in the selection of suitable vendor/s. Project Implementation and Closure Manage the implementation, ongoing evaluation, prioritisation, reporting and timely delivery of all operational aspects of allocated project/s including: Contribute to the preparation of project specific budget where applicable Track budget for allocated portion of project Deliver relevant portion of project specific budget by guiding team and vendors on project scope, and forecasting and invoicing as agreed with customer Track project scope and propose scope changes for assessment Work with relevant personnel to identify potential clinical sites, oversee or conduct feasibility through questionnaire, interview and/or site visit as applicable Oversee the set-up of sites within relevant region in accordance with SOPs, protocol and all applicable regulatory guidelines Contribute to the calculation of project staffing levels Contribute to the identification of appropriate materials for project Monitor project progress against timelines Deliver project specific milestones as agreed with customer Study Start-up Co-ordinate the feasibility planning & selection process of all centers Manage and coordinate the establishment of study centers through: Ensuring each center has the necessary trial materials Contracts & agreements are in place Ensuring site research coordinators are fully equipped to carry out the study Training site staff on data management tools and principles Ensure the timely preparation & submission to ethics & regulatory authorities. Develop trial management systems Assist with the development of monitoring plans Manage the planning & set-up of investigator meetings; prepare presentation material & present information at these meetings Study Close-out Work with the clinical team to ensure timely & successful completion of trial Coordinate the study closeout visits Ensure final reconciliation of clinical supplies and ensure that all clinical supplies’ documentation is complete for the study Coordinate the final archiving of study related documents Data Management Ensure the accurate completion and timely collection of data Ensure data quality, accuracy, completeness and timely data completion Ensure complete and efficient resolution of data queries Manage the study to ensure adherence with all protocol, SOPs, regulations & ICH-GCP Ensure distribution and collection of essential documents, reports and study materials and products to and from clinical sites. Financial and Contractual Analyze monthly financial reports for all allocated projects to identify trends and reasons behind figures, escalate as required. Understand all aspects of their project finance responsibilities and follow appropriate escalation pathways Maintain project utilization, revenue forecast and recognition identify and implement strategies for improvement (if required) and escalate any significant concerns to management Maintain gross margin across allocated projects to meet organizational goals. Review forecasts for all allocated projects in consultation with each allocated project lead, as needed, during month end billing and Project Finance Analyst meetings at least every quarter and develop contingency plans to address any project slippage Customer Focus and Business Development Initiate and maintain high level relationships with internal and external stakeholders, including trial sponsor staff, key opinion Leaders, hospitals, professional societies and associations where required. Review and contribute to all scope change proposals for allocated projects prior to finalisation and sponsor review Participate in bid defense presentations in partnership with Business Development and may lead the presentation for smaller, less complex regional studies. Quality Management Ensure allocated projects are conducted in accordance with the Emerald Clinical Quality Management Strategy. In the event of an audit and/or inspection work with key project team members to ensure inspection/audit readiness and complete follow-up for all team members Ensure compliance with file reviews plan and documentation as specified by Sponsor and/or Emerald Clinical Ensure co-monitoring activities conducted in accordance with Sponsor and/or Emerald Clinical requirements Systems, Compliance and Training Ensure allocated project team members remain compliant with project SOP and training curricula Maintain up to date technical knowledge through attending appropriate local and Global conferences and meetings Ensure compliance with timesheet completion and review across teamTraining, Quality and Compliance About You Bachelor’s or Master's degree in a science or related field Previous experience working on clinical projects within an academic, CRO or pharmaceutical company environment Relevant work experience recommended for this role includes approximately seven (7) years of industry experience. A minimum of two (2) years of Project Management experience within the CRO industry is mandatory. Prior experience as a CRA, in site management, trial coordination, or other relevant industry experience is preferred. Experience managing single or different regions, working across different therapeutic indications, managing full-service studies, worked across early phase to Late phases of clinical trial, is preference Why Join Us? At our core, Emerald Clinical Trials is committed to transforming clinical research by putting people first—both patients and our employees. By joining our team, you’ll be part of a global network of passionate professionals working together to deliver better research and outcomes for millions worldwide. Here’s what makes us stand out: • Purpose-Driven Work : You’ll contribute to clinical trials that genuinely improve lives, with a focus on therapies in renal, cardiometabolic, and oncology. • Global Reach, Local Expertise : Our teams connect with local communities, building trust and meaningful engagement for every trial. • Collaboration and Innovation : Work in a culture that values diverse perspectives and creative solutions to solve global health challenges. What We Offer We understand that great work happens when people feel valued and supported. That’s why we provide: • Competitive Compensation : A tailored salary and benefits package to reflect your skills and experience. • Flexibility : Enjoy hybrid or remote working arrangements, depending on your location and role. • Career Growth : Access to a wealth of learning opportunities and a global network of scientific leaders to help you grow and develop in your role. • Employee Wellbeing : Participate in programs and initiatives designed to promote work-life balance, health, and team connection, including global engagement surveys, recognition programs, and team-building events. • Global Opportunities : Be part of a company with international reach, offering you exposure to diverse projects and clients. Interested? Apply now and help us achieve our mission to improve the health of millions worldwide. We are an equal-opportunity employer and encourage applications from all qualified candidates.

At Emerald Clinical , we are a global, full-service Contract Research Organization (CRO) with a rich heritage in the Asia-Pacific region. We are dedicated to advancing clinical research through scientific expertise and operational excellence, supporting biopharmaceutical, medical device, and diagnostic customers across all trial phases, from registration to post-marketing. Our therapeutic expertise spans renal , cardiometabolic , and oncology —areas where we make a significant impact on improving global health. At the heart of our success is our ability to combine global reach with local knowledge. Our on-the-ground teams work closely with local communities, building trust and ensuring diverse, representative patient recruitment. By prioritizing people, we deliver better engagement, more accurate data, and faster results—bringing therapies to patients in need. About the Role The Project Manager is responsible for the development, conduct and completion of research projects in accordance with the reasonable requirements of the originator of the project. The Project Manager is responsible for all aspects of study management activities including cross functional team Leadership and co-ordination, Client communication/ management, financial management and Overall study delivery. Project Manager must ensure studies are resourced effectively, managed efficiently, achieve project objectives within allocated budgets and agreed timelines and are conducted to the highest standards of Good Clinical Practice (GCP), regulatory requirements and applicable Standard Operating Procedures (SOP). The Project Manager mentors/coaches Junior Project Management staff or Clinical Delivery Leads and assists their technical development. Manage independently or with support from Portfolio Delivery Leads or Line Manager Your Responsibilities All activities must be conducted in accordance with project specific documentation, applicable SOPs, ICH GCP and applicable regulatory requirements. Maintain effective professional relationships with external customers, investigators and vendors. Maintain effective professional relationships with internal project team including those providing academic input. Provide clear guidance to project team on project specific deliverables. Project Kick-off Attend relevant project specific meetings including formal kick-off meetings Develop project plan and other internal project management documents. Assist the originator of the project in the development of project specific documents such as protocol and participant information forms as requested. Coordinate the feasibility planning and selection process of project sites Identify project specific activities that need to be outsourced and be involved in the selection of suitable vendor/s. Project Implementation and Closure Manage the implementation, ongoing evaluation, prioritisation, reporting and timely delivery of all operational aspects of allocated project/s including: Contribute to the preparation of project specific budget where applicable Track budget for allocated portion of project Deliver relevant portion of project specific budget by guiding team and vendors on project scope, and forecasting and invoicing as agreed with customer Track project scope and propose scope changes for assessment Work with relevant personnel to identify potential clinical sites, oversee or conduct feasibility through questionnaire, interview and/or site visit as applicable Oversee the set-up of sites within relevant region in accordance with SOPs, protocol and all applicable regulatory guidelines Contribute to the calculation of project staffing levels Contribute to the identification of appropriate materials for project Monitor project progress against timelines Deliver project specific milestones as agreed with customer Study Start-up Co-ordinate the feasibility planning & selection process of all centers Manage and coordinate the establishment of study centers through: Ensuring each center has the necessary trial materials Contracts & agreements are in place Ensuring site research coordinators are fully equipped to carry out the study Training site staff on data management tools and principles Ensure the timely preparation & submission to ethics & regulatory authorities. Develop trial management systems Assist with the development of monitoring plans Manage the planning & set-up of investigator meetings; prepare presentation material & present information at these meetings Study Close-out Work with the clinical team to ensure timely & successful completion of trial Coordinate the study closeout visits Ensure final reconciliation of clinical supplies and ensure that all clinical supplies’ documentation is complete for the study Coordinate the final archiving of study related documents Data Management Ensure the accurate completion and timely collection of data Ensure data quality, accuracy, completeness and timely data completion Ensure complete and efficient resolution of data queries Manage the study to ensure adherence with all protocol, SOPs, regulations & ICH-GCP Ensure distribution and collection of essential documents, reports and study materials and products to and from clinical sites. Financial and Contractual Analyze monthly financial reports for all allocated projects to identify trends and reasons behind figures, escalate as required. Understand all aspects of their project finance responsibilities and follow appropriate escalation pathways Maintain project utilization, revenue forecast and recognition identify and implement strategies for improvement (if required) and escalate any significant concerns to management Maintain gross margin across allocated projects to meet organizational goals. Review forecasts for all allocated projects in consultation with each allocated project lead, as needed, during month end billing and Project Finance Analyst meetings at least every quarter and develop contingency plans to address any project slippage Customer Focus and Business Development Initiate and maintain high level relationships with internal and external stakeholders, including trial sponsor staff, key opinion Leaders, hospitals, professional societies and associations where required. Review and contribute to all scope change proposals for allocated projects prior to finalisation and sponsor review Participate in bid defense presentations in partnership with Business Development and may lead the presentation for smaller, less complex regional studies. Quality Management Ensure allocated projects are conducted in accordance with the Emerald Clinical Quality Management Strategy. In the event of an audit and/or inspection work with key project team members to ensure inspection/audit readiness and complete follow-up for all team members Ensure compliance with file reviews plan and documentation as specified by Sponsor and/or Emerald Clinical Ensure co-monitoring activities conducted in accordance with Sponsor and/or Emerald Clinical requirements Systems, Compliance and Training Ensure allocated project team members remain compliant with project SOP and training curricula Maintain up to date technical knowledge through attending appropriate local and Global conferences and meetings Ensure compliance with timesheet completion and review across teamTraining, Quality and Compliance About You Bachelor’s or Master's degree in a science or related field Previous experience working on clinical projects within an academic, CRO or pharmaceutical company environment Relevant work experience recommended for this role includes approximately seven (7) years of industry experience. A minimum of two (2) years of Project Management experience within the CRO industry is mandatory. Prior experience as a CRA, in site management, trial coordination, or other relevant industry experience is preferred. Experience managing single or different regions, working across different therapeutic indications, managing full-service studies, worked across early phase to Late phases of clinical trial, is preference Why Join Us? At our core, Emerald Clinical Trials is committed to transforming clinical research by putting people first—both patients and our employees. By joining our team, you’ll be part of a global network of passionate professionals working together to deliver better research and outcomes for millions worldwide. Here’s what makes us stand out: • Purpose-Driven Work : You’ll contribute to clinical trials that genuinely improve lives, with a focus on therapies in renal, cardiometabolic, and oncology. • Global Reach, Local Expertise : Our teams connect with local communities, building trust and meaningful engagement for every trial. • Collaboration and Innovation : Work in a culture that values diverse perspectives and creative solutions to solve global health challenges. What We Offer We understand that great work happens when people feel valued and supported. That’s why we provide: • Competitive Compensation : A tailored salary and benefits package to reflect your skills and experience. • Flexibility : Enjoy hybrid or remote working arrangements, depending on your location and role. • Career Growth : Access to a wealth of learning opportunities and a global network of scientific leaders to help you grow and develop in your role. • Employee Wellbeing : Participate in programs and initiatives designed to promote work-life balance, health, and team connection, including global engagement surveys, recognition programs, and team-building events. • Global Opportunities : Be part of a company with international reach, offering you exposure to diverse projects and clients. Interested? Apply now and help us achieve our mission to improve the health of millions worldwide. We are an equal-opportunity employer and encourage applications from all qualified candidates.

About the Company Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. We will share our incredible pride for job, company and industry Believe in customer service, and treating every person with kindness As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world. The SLA Manager is responsible for ensuring full compliance with all contractual Service Level Agreements (SLAs) across assigned airport lounge operations. This role oversees service quality, operational checklists, buffet standards, and performance monitoring to ensure contractual commitments are consistently achieved. The SLA Manager works closely with operational leaders, support functions, and airport stakeholders to drive corrective actions, maintain service excellence, and protect the business from penalties or compliance risks. Monitor and ensure compliance with all contractual Service Level Agreements, KPIs, and performance standards. Conduct daily operational inspections, including verification buffet checklist compliance, service & cleanliness compliance and overall service quality. Identify service gaps, non-conformities, and compliance risks, and initiate immediate corrective actions. Coordinate closely with the Executive Chef, Director F&B, Procurement, Finance, General Manager, and Regional Head Office to ensure SLA requirements are aligned with operational, financial, and quality objectives. Work collaboratively with Executive Chef & Dir FnB to ensure buffet presentation, food quality, beverage quality ,replenishment standards, and menu compliance meet contractual obligations. Liaise with Procurement to ensure approved suppliers, product specifications, and service standards align with contractual commitments. Coordinate with Finance to monitor penalty risks, cost impact, and performance-linked financial implications. Conduct weekly review meetings with airport client representatives to discuss operational performance, service improvements, compliance status, and agreed action plans. Prepare and submit daily, weekly, and monthly SLA performance reports to management and regional office. Support internal and external audits related to contractual compliance. Ensure documentation of corrective actions, root cause analysis, and preventive measures. Escalate recurring issues or high-risk non-compliance matters to senior management with recommended solutions. Drive continuous improvement initiatives to enhance service standards and operational efficiency. Champion and document best practice processes across business units, ensuring successful initiatives are identified, shared, and recognized internally to drive service excellence. Develop and submit a Monthly Local Quality Assurance Plan, outlining key quality assurance initiatives and improvement activities for the upcoming 30 days in alignment with Group Quality Assurance requirements. Execute and coordinate the Mystery Shopper Program in accordance with the annual Quality Assurance plan, ensuring insights are analyzed and corrective actions are implemented to improve service delivery. Implement and support the Total Quality Management (TQM) – Review, Reinforce, and Refine (TQM-R3) process to strengthen service delivery standards and continuous improvement initiatives across operations. Ensure the effective implementation of the Defect Reporting, Recording, and Resolution Process (DR3) by encouraging operational teams to report service defects, documenting root causes, and ensuring timely resolution before or after guest departure. Monitor and analyze guest feedback platforms including guest surveys, review platforms, and internal feedback tools to identify service gaps, recurring issues, and improvement opportunities. Conduct daily, weekly, and monthly trend analysis of service defects and operational performance indicators, ensuring reduction of recurring issues and improvement in guest satisfaction metrics. Establish and maintain Quality Improvement Communication Boards within business units to communicate service standards, ongoing quality initiatives, and operational performance updates to frontline teams. Identify and appoint Quality Champions, PICs, or Duty Managers within business units to lead daily quality improvement initiatives and support implementation of service standards. Conduct daily quality improvement briefings with operational teams to review service observations, highlight improvement areas, and reinforce service standards. Collaborate with Learning & Development teams to implement structured on-job training programs focused on service quality standards, SLA awareness, and continuous improvement practices across operational teams. Share a monthly department wise analysis of strengths and areas of improvement . Support training and awareness programs to ensure operational teams understand SLA expectations and service standards. Minimum 6 to 8 years’ experience in SLA management, operations management, hospitality, airport lounge operations, or contract catering. Bachelor’s degree in hospitality management or business administration, or related field preferred. Strong understanding of Service Level Agreements, KPIs, and contractual compliance frameworks. This is an operational role that requires majority of time to be within live operations to check SLA compliance on a daily basis. Confident in leading meetings with clients and senior internal stakeholders. Proficient in Microsoft Excel, Word, and reporting tools. Note: Please Attach your CV / Resume in English

About the Company Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. We will share our incredible pride for job, company and industry Believe in customer service, and treating every person with kindness As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world. The SLA Manager is responsible for ensuring full compliance with all contractual Service Level Agreements (SLAs) across assigned airport lounge operations. This role oversees service quality, operational checklists, buffet standards, and performance monitoring to ensure contractual commitments are consistently achieved. The SLA Manager works closely with operational leaders, support functions, and airport stakeholders to drive corrective actions, maintain service excellence, and protect the business from penalties or compliance risks. Monitor and ensure compliance with all contractual Service Level Agreements, KPIs, and performance standards. Conduct daily operational inspections, including verification buffet checklist compliance, service & cleanliness compliance and overall service quality. Identify service gaps, non-conformities, and compliance risks, and initiate immediate corrective actions. Coordinate closely with the Executive Chef, Director F&B, Procurement, Finance, General Manager, and Regional Head Office to ensure SLA requirements are aligned with operational, financial, and quality objectives. Work collaboratively with Executive Chef & Dir FnB to ensure buffet presentation, food quality, beverage quality ,replenishment standards, and menu compliance meet contractual obligations. Liaise with Procurement to ensure approved suppliers, product specifications, and service standards align with contractual commitments. Coordinate with Finance to monitor penalty risks, cost impact, and performance-linked financial implications. Conduct weekly review meetings with airport client representatives to discuss operational performance, service improvements, compliance status, and agreed action plans. Prepare and submit daily, weekly, and monthly SLA performance reports to management and regional office. Support internal and external audits related to contractual compliance. Ensure documentation of corrective actions, root cause analysis, and preventive measures. Escalate recurring issues or high-risk non-compliance matters to senior management with recommended solutions. Drive continuous improvement initiatives to enhance service standards and operational efficiency. Champion and document best practice processes across business units, ensuring successful initiatives are identified, shared, and recognized internally to drive service excellence. Develop and submit a Monthly Local Quality Assurance Plan, outlining key quality assurance initiatives and improvement activities for the upcoming 30 days in alignment with Group Quality Assurance requirements. Execute and coordinate the Mystery Shopper Program in accordance with the annual Quality Assurance plan, ensuring insights are analyzed and corrective actions are implemented to improve service delivery. Implement and support the Total Quality Management (TQM) – Review, Reinforce, and Refine (TQM-R3) process to strengthen service delivery standards and continuous improvement initiatives across operations. Ensure the effective implementation of the Defect Reporting, Recording, and Resolution Process (DR3) by encouraging operational teams to report service defects, documenting root causes, and ensuring timely resolution before or after guest departure. Monitor and analyze guest feedback platforms including guest surveys, review platforms, and internal feedback tools to identify service gaps, recurring issues, and improvement opportunities. Conduct daily, weekly, and monthly trend analysis of service defects and operational performance indicators, ensuring reduction of recurring issues and improvement in guest satisfaction metrics. Establish and maintain Quality Improvement Communication Boards within business units to communicate service standards, ongoing quality initiatives, and operational performance updates to frontline teams. Identify and appoint Quality Champions, PICs, or Duty Managers within business units to lead daily quality improvement initiatives and support implementation of service standards. Conduct daily quality improvement briefings with operational teams to review service observations, highlight improvement areas, and reinforce service standards. Collaborate with Learning & Development teams to implement structured on-job training programs focused on service quality standards, SLA awareness, and continuous improvement practices across operational teams. Share a monthly department wise analysis of strengths and areas of improvement . Support training and awareness programs to ensure operational teams understand SLA expectations and service standards. Minimum 6 to 8 years’ experience in SLA management, operations management, hospitality, airport lounge operations, or contract catering. Bachelor’s degree in hospitality management or business administration, or related field preferred. Strong understanding of Service Level Agreements, KPIs, and contractual compliance frameworks. This is an operational role that requires majority of time to be within live operations to check SLA compliance on a daily basis. Confident in leading meetings with clients and senior internal stakeholders. Proficient in Microsoft Excel, Word, and reporting tools. Note: Please Attach your CV / Resume in English

About the Company Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. We will share our incredible pride for job, company and industry Believe in customer service, and treating every person with kindness As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world. The SLA Manager is responsible for ensuring full compliance with all contractual Service Level Agreements (SLAs) across assigned airport lounge operations. This role oversees service quality, operational checklists, buffet standards, and performance monitoring to ensure contractual commitments are consistently achieved. The SLA Manager works closely with operational leaders, support functions, and airport stakeholders to drive corrective actions, maintain service excellence, and protect the business from penalties or compliance risks. Monitor and ensure compliance with all contractual Service Level Agreements, KPIs, and performance standards. Conduct daily operational inspections, including verification buffet checklist compliance, service & cleanliness compliance and overall service quality. Identify service gaps, non-conformities, and compliance risks, and initiate immediate corrective actions. Coordinate closely with the Executive Chef, Director F&B, Procurement, Finance, General Manager, and Regional Head Office to ensure SLA requirements are aligned with operational, financial, and quality objectives. Work collaboratively with Executive Chef & Dir FnB to ensure buffet presentation, food quality, beverage quality ,replenishment standards, and menu compliance meet contractual obligations. Liaise with Procurement to ensure approved suppliers, product specifications, and service standards align with contractual commitments. Coordinate with Finance to monitor penalty risks, cost impact, and performance-linked financial implications. Conduct weekly review meetings with airport client representatives to discuss operational performance, service improvements, compliance status, and agreed action plans. Prepare and submit daily, weekly, and monthly SLA performance reports to management and regional office. Support internal and external audits related to contractual compliance. Ensure documentation of corrective actions, root cause analysis, and preventive measures. Escalate recurring issues or high-risk non-compliance matters to senior management with recommended solutions. Drive continuous improvement initiatives to enhance service standards and operational efficiency. Champion and document best practice processes across business units, ensuring successful initiatives are identified, shared, and recognized internally to drive service excellence. Develop and submit a Monthly Local Quality Assurance Plan, outlining key quality assurance initiatives and improvement activities for the upcoming 30 days in alignment with Group Quality Assurance requirements. Execute and coordinate the Mystery Shopper Program in accordance with the annual Quality Assurance plan, ensuring insights are analyzed and corrective actions are implemented to improve service delivery. Implement and support the Total Quality Management (TQM) – Review, Reinforce, and Refine (TQM-R3) process to strengthen service delivery standards and continuous improvement initiatives across operations. Ensure the effective implementation of the Defect Reporting, Recording, and Resolution Process (DR3) by encouraging operational teams to report service defects, documenting root causes, and ensuring timely resolution before or after guest departure. Monitor and analyze guest feedback platforms including guest surveys, review platforms, and internal feedback tools to identify service gaps, recurring issues, and improvement opportunities. Conduct daily, weekly, and monthly trend analysis of service defects and operational performance indicators, ensuring reduction of recurring issues and improvement in guest satisfaction metrics. Establish and maintain Quality Improvement Communication Boards within business units to communicate service standards, ongoing quality initiatives, and operational performance updates to frontline teams. Identify and appoint Quality Champions, PICs, or Duty Managers within business units to lead daily quality improvement initiatives and support implementation of service standards. Conduct daily quality improvement briefings with operational teams to review service observations, highlight improvement areas, and reinforce service standards. Collaborate with Learning & Development teams to implement structured on-job training programs focused on service quality standards, SLA awareness, and continuous improvement practices across operational teams. Share a monthly department wise analysis of strengths and areas of improvement . Support training and awareness programs to ensure operational teams understand SLA expectations and service standards. Minimum 6 to 8 years’ experience in SLA management, operations management, hospitality, airport lounge operations, or contract catering. Bachelor’s degree in hospitality management or business administration, or related field preferred. Strong understanding of Service Level Agreements, KPIs, and contractual compliance frameworks. This is an operational role that requires majority of time to be within live operations to check SLA compliance on a daily basis. Confident in leading meetings with clients and senior internal stakeholders. Proficient in Microsoft Excel, Word, and reporting tools. Note: Please Attach your CV / Resume in English

Role Overview The Head of Customer Care will lead and scale a high-performing customer support organization, ensuring exceptional service delivery while driving efficiency through data, process optimization, and automation. This role is responsible for defining the support strategy, managing global or multi-tier support teams, and leveraging AI, RPA, and automation technologies to improve customer experience, reduce resolution times, and optimize costs. The role reports to the COO and works closely with Product, Engineering, Sales, and Customer Success. Key Responsibilities Lead, coach, and develop a customer support team (L1, L2, L3 or regional teams), fostering a performance-driven and customer-centric culture. Define clear roles, career paths, training plans, and performance expectations. Ensure adequate staffing, coverage, and skill mix to meet SLAs and business growth. Act as a senior escalation point for complex or high-impact customer issues. Define and execute the customer support strategy aligned with company growth and customer experience goals. Design scalable support processes for onboarding, incident management, issue resolution, and customer communication. Collaborate with Product and Engineering to improve product quality, reduce recurring issues, and influence roadmap priorities based on customer feedback. Define, monitor, and continuously improve key support KPIs, including: First Response Time (FRT), Average Resolution Time (ART), CSAT / NPS), Ticket backlog and throughput, SLA compliance, Cost per ticket, etc. Build dashboards and reporting frameworks to provide clear visibility to leadership. Use data to identify bottlenecks, improvement areas, and automation opportunities. Drive the adoption of AI-powered support solutions, such as chatbots, virtual agents, intelligent ticket routing, and sentiment analysis. Lead RPA initiatives to automate repetitive support and back-office tasks. Optimize self-service capabilities, including knowledge bases, FAQs, and customer portals. Ensure automation initiatives deliver measurable impact on efficiency, quality, and customer satisfaction. Own and optimize the customer support tech stack (e.g., ticketing systems, CRM, AI tools, automation platforms). Ensure data quality, process consistency, and system scalability. Work closely with IT and Security teams to ensure compliance and data protection. Required Experience & Skills 7+ years of experience in Customer Support / Customer Operations roles within IT, SaaS, or technology-driven companies. Proven experience leading and scaling support teams in a fast-growing or complex environment. Strong track record in defining KPIs, managing performance, and driving continuous improvement. Hands-on experience with process automation, AI-based support tools, and/or RPA initiatives. Strong analytical mindset with the ability to translate data into action. Excellent communication and stakeholder management skills. Fluent in English; additional languages are a plus.

Puesto basado en Madrid Como parte del desarrollo de nuestra red de concesionarios, buscamos un Responsable Comercial de Zona para gestionar y ampliar nuestras operaciones en la región Centro. Como representante de la marca en tu territorio, serás el principal punto de contacto para nuestros concesionarios y desempeñarás un papel clave en el impulso del rendimiento comercial y el desarrollo de la red. Principales Responsabilidades Desarrollo y Gestión de la Red Identificar y captar nuevos concesionarios en la región Centro. Realizar análisis del potencial de mercado por zona geográfica y preparar los expedientes de candidatura. Apoyar la integración de nuevos socios (formación en herramientas de la marca y procesos comerciales). Garantizar la correcta implementación de los estándares de la marca en todos los puntos de venta. Gestionar la renovación anual de los contratos de concesión. Desarrollo Comercial Desarrollar las ventas de vehículos, recambios, accesorios y servicios asociados. Proponer e implementar iniciativas comerciales adaptadas al mercado para alcanzar los objetivos de volumen y rentabilidad. Supervisar niveles de stock, analizar rotación y gestionar operaciones específicas de liquidación. Analizar el rendimiento comercial y financiero de la red (facturación, márgenes, niveles de stock, actividad de taller, etc.). Apoyar a los concesionarios en la optimización de resultados y mejora de la rentabilidad. Gestión del Rendimiento Supervisar los principales indicadores de rendimiento (ventas, rentabilidad, satisfacción del cliente). Realizar auditorías periódicas de la red y proponer planes de mejora. Garantizar el cumplimiento de los estándares de imagen de marca y experiencia de cliente. Formación y Soporte Formar y acompañar a los equipos comerciales de los concesionarios. Contribuir al desarrollo de las competencias de la red en productos, herramientas y métodos comerciales. Perfil Requerido Experiencia en funciones comerciales, idealmente en entornos de red (distribución, concesionarios, B2B). Alto dominio de herramientas informáticas, especialmente Excel, y capacidad de análisis de datos comerciales y de stock. Alto nivel de autonomía, fiabilidad y sentido de la responsabilidad. Español imprescindible; inglés valorable. Permiso de conducir en vigor (viajes regionales frecuentes). Carnet de moto valorable, en línea con nuestra actividad. Ofrecemos Contrato indefinido Salario fijo competitivo Retribución variable ligada a objetivos Vehículo de empresa _______________________________________________________________________________________________ English version Regional Sales Manager – Central Region Position based in Madrid As part of the development of our dealer network in Spain, we are looking for a Zone Manager to manage and expand our operations in the Central region. As the brand’s representative within your territory, you will act as the primary point of contact for our dealers and play a key role in driving commercial performance and network development. Main Responsibilities Network Development & Management Identify and recruit new dealers in the Central region. Conduct market potential analysis by geographical area and prepare candidate application files. Support the onboarding of new partners (training on brand tools and commercial processes). Ensure proper implementation of brand standards across all sales outlets. Manage annual dealer contract renewals. Commercial Development Develop sales of vehicles, spare parts, accessories, and related services. Propose and implement commercial initiatives tailored to the Spanish market to achieve volume and profitability targets. Monitor stock levels, analyze turnover, and manage targeted clearance operations. Analyze the commercial and financial performance of the network (turnover, margins, stock levels, workshop activity, etc.). Support dealers in optimizing results and improving profitability. Performance Management Monitor key performance indicators (sales, profitability, customer satisfaction). Conduct regular network audits and propose improvement action plans. Ensure compliance with brand image standards and customer experience guidelines. Training & Support Train and coach dealership sales teams. Contribute to the development of network competencies in products, tools, and commercial methods. Profile Required Experience in commercial roles, ideally within network-based environments (distribution, dealerships, B2B). Strong proficiency in IT tools, particularly Excel, and the ability to analyze commercial and stock data. High level of autonomy, reliability, and sense of responsibility. Spanish required; English is a plus. Valid driving license required (frequent regional travel). Motorcycle license is considered an asset, in line with our business activity. We Offer Permanent contract Competitive fixed salary Performance-based variable compensation Company car

Position: PR Manager/ Communication Manager Company Overview: Anker Innovations is a forward-thinking leader in consumer electronics, dedicated to delivering innovative solutions that enhance everyday life. As we expand our global presence, we’re seeking a dynamic PR professional to elevate our brand visibility and reputation in the Italy across our portfolio: Build and maintain relationships with Spanish media and journalists Support press release writing, press material preparation, and distribution Execute PR activities for product launches, campaigns, and events Monitor PR coverage and support performance reporting Owned Social Media operation on Instagram and Tiktok Bachelor’s degree in Communications, Marketing, PR, or related fields ~3 years+ of PR, media, or brand communication experience ~ Native Spanish; working proficiency in English ~ Strong communication skills with solid execution and follow-up ability ~

En Rastreator, el bróker online de seguros y el comparador líder en España, nos centramos en asesorar y aconsejar a nuestros clientes para que elijan las mejores ofertas en seguros, hipotecas, telefonía, energía y otros productos, con precios garantizados y ofertas exclusivas. Nuestra misión es ayudar a las personas para que tomen las mejores decisiones brindándoles una excelente experiencia de usuario. Y todo esto es gracias al trabajo entre equipos, la gran colaboración entre departamentos y la calidad humana de nuestros empleados. Y compartimos la pasión que te hace poner todo el esfuerzo en cada cosa que haces, día tras día, para seguir construyendo una empresa que sea un referente. Somos un equipo inclusivo, en el que valoramos la igualdad de oportunidades y apostamos por el crecimiento personal y profesional. Buscamos un/a Azure Solution Architect con sólida experiencia en tecnologías .NET y Azure DevOps para diseñar, construir y liderar soluciones nativas en la nube, escalables y seguras en Microsoft Azure . El/la candidato/a ideal trabajará estrechamente con stakeholders de negocio, equipos de ingeniería y la dirección, traduciendo los requisitos en diseños arquitectónicos robustos y promoviendo las mejores prácticas de DevOps . Sobre el Departamento de IT El departamento IT trabaja en estrecha colaboración con los múltiples y diferentes equipos de desarrollo que forman el área, en un entorno dinámico, utilizando tecnologías interesantes y actuales (Cloud, Docker, Integración y entrega continuas, Infraestructura como código) para la entrega de nuevas características a los sistemas existentes, la construcción de nuevos de ellos y la implementación de eficiencias operativas a la infraestructura alojada. Diseñar soluciones completas nativas en la nube e híbridas en Microsoft Azure. Definir la arquitectura de la solución utilizando servicios de Azure como App Services, Functions, APIM, App Gateway, Service Bus, Redis y Storage , entre otros. NET. NET y Desarrollo de Aplicaciones Brindar orientación arquitectónica para aplicaciones desarrolladas con .NET / .NET Core / ASP.NET Core y Angular . Definir estándares de codificación, patrones de diseño y buenas prácticas. Revisar código y arquitectura para garantizar calidad, seguridad y mantenibilidad . Azure DevOps y CI/CD Diseñar e implementar pipelines CI/CD utilizando Azure DevOps (YAML pipelines) . Definir estrategias de ramas, pipelines de compilación/despliegue y despliegues automatizados. Implementar Infrastructure as Code con ARM, Bicep o Terraform . Impulsar la cultura DevOps , incluyendo automatización, monitorización y mejora continua. Definir Azure landing zones , estrategia de suscripciones y organización de recursos. Implementar buenas prácticas de seguridad usando Azure AD, Managed Identities, Key Vault, RBAC y Defender for Cloud . Observabilidad y Operaciones Definir estrategias de monitorización y logging usando Application Insights, Azure Monitor y Log Analytics . Participar en la toma de decisiones técnicas, revisiones de arquitectura y planificación del roadmap. Más de 8 años de experiencia en ingeniería de software con sólida experiencia en .NET / C# . Más de 5 años de experiencia práctica en diseño de soluciones en Microsoft Azure . Profundo conocimiento de Azure DevOps, pipelines CI/CD y gestión de releases . Experiencia sólida en: Azure App Services, Functions, AKS Azure SQL MI, Cosmos DB, Storage Accounts API Management, App Gateway Microservicios, sistemas distribuidos y patrones de diseño en la nube Infrastructure as Code: ARM, Bicep, Terraform Seguridad, redes e identidad en Azure DevOps y Herramientas Azure DevOps Boards, Repos, Pipelines, Artifacts Experiencia con Angular Experiencia con Domain-Driven Design (DDD) Experiencia con arquitecturas event-driven y serverless Experiencia en entornos regulados o de escala empresarial Excelentes habilidades de comunicación escrita y oral en inglés Modelo de trabajo híbrido. ~ Horario flexible y jornada intensiva los viernes y en verano. ~25 días de vacaciones. Adicionalmente tendrás la opción de comprar 5 días extra. ~ El día de tu cumpleaños tendrás un permiso de 3 horas. ~ Seguro médico para ti y tu familia, seguro de vida y Plan de Bienestar (Membresía Plataforma Urban Sport Club, App de contenido saludable, Iniciativas que fomentan la actividad física y la nutrición saludable, Plataformas de descuentos y mucho más...) ~ Acceso a plataformas de E-Learning. ~5 días extra de vacaciones pagados para participación en voluntariado/proyectos solidarios. ~ Oficina pet friendly. ~ Un equipo humano diverso con el que disfrutarás aprendiendo y trabajando. ~

Position: PR Manager/ Communication Manager Company Overview: Anker Innovations is a forward-thinking leader in consumer electronics, dedicated to delivering innovative solutions that enhance everyday life. As we expand our global presence, we’re seeking a dynamic PR professional to elevate our brand visibility and reputation in the Italy across our portfolio: Build and maintain relationships with Spanish media and journalists Support press release writing, press material preparation, and distribution Execute PR activities for product launches, campaigns, and events Monitor PR coverage and support performance reporting Owned Social Media operation on Instagram and Tiktok Bachelor’s degree in Communications, Marketing, PR, or related fields ~3 years+ of PR, media, or brand communication experience ~ Native Spanish; working proficiency in English ~ Strong communication skills with solid execution and follow-up ability ~

En Rastreator, el bróker online de seguros y el comparador líder en España, nos centramos en asesorar y aconsejar a nuestros clientes para que elijan las mejores ofertas en seguros, hipotecas, telefonía, energía y otros productos, con precios garantizados y ofertas exclusivas. Nuestra misión es ayudar a las personas para que tomen las mejores decisiones brindándoles una excelente experiencia de usuario. Y todo esto es gracias al trabajo entre equipos, la gran colaboración entre departamentos y la calidad humana de nuestros empleados. Y compartimos la pasión que te hace poner todo el esfuerzo en cada cosa que haces, día tras día, para seguir construyendo una empresa que sea un referente. Somos un equipo inclusivo, en el que valoramos la igualdad de oportunidades y apostamos por el crecimiento personal y profesional. Buscamos un/a Azure Solution Architect con sólida experiencia en tecnologías .NET y Azure DevOps para diseñar, construir y liderar soluciones nativas en la nube, escalables y seguras en Microsoft Azure . El/la candidato/a ideal trabajará estrechamente con stakeholders de negocio, equipos de ingeniería y la dirección, traduciendo los requisitos en diseños arquitectónicos robustos y promoviendo las mejores prácticas de DevOps . Sobre el Departamento de IT El departamento IT trabaja en estrecha colaboración con los múltiples y diferentes equipos de desarrollo que forman el área, en un entorno dinámico, utilizando tecnologías interesantes y actuales (Cloud, Docker, Integración y entrega continuas, Infraestructura como código) para la entrega de nuevas características a los sistemas existentes, la construcción de nuevos de ellos y la implementación de eficiencias operativas a la infraestructura alojada. Diseñar soluciones completas nativas en la nube e híbridas en Microsoft Azure. Definir la arquitectura de la solución utilizando servicios de Azure como App Services, Functions, APIM, App Gateway, Service Bus, Redis y Storage , entre otros. NET. NET y Desarrollo de Aplicaciones Brindar orientación arquitectónica para aplicaciones desarrolladas con .NET / .NET Core / ASP.NET Core y Angular . Definir estándares de codificación, patrones de diseño y buenas prácticas. Revisar código y arquitectura para garantizar calidad, seguridad y mantenibilidad . Azure DevOps y CI/CD Diseñar e implementar pipelines CI/CD utilizando Azure DevOps (YAML pipelines) . Definir estrategias de ramas, pipelines de compilación/despliegue y despliegues automatizados. Implementar Infrastructure as Code con ARM, Bicep o Terraform . Impulsar la cultura DevOps , incluyendo automatización, monitorización y mejora continua. Definir Azure landing zones , estrategia de suscripciones y organización de recursos. Implementar buenas prácticas de seguridad usando Azure AD, Managed Identities, Key Vault, RBAC y Defender for Cloud . Observabilidad y Operaciones Definir estrategias de monitorización y logging usando Application Insights, Azure Monitor y Log Analytics . Participar en la toma de decisiones técnicas, revisiones de arquitectura y planificación del roadmap. Más de 8 años de experiencia en ingeniería de software con sólida experiencia en .NET / C# . Más de 5 años de experiencia práctica en diseño de soluciones en Microsoft Azure . Profundo conocimiento de Azure DevOps, pipelines CI/CD y gestión de releases . Experiencia sólida en: Azure App Services, Functions, AKS Azure SQL MI, Cosmos DB, Storage Accounts API Management, App Gateway Microservicios, sistemas distribuidos y patrones de diseño en la nube Infrastructure as Code: ARM, Bicep, Terraform Seguridad, redes e identidad en Azure DevOps y Herramientas Azure DevOps Boards, Repos, Pipelines, Artifacts Experiencia con Angular Experiencia con Domain-Driven Design (DDD) Experiencia con arquitecturas event-driven y serverless Experiencia en entornos regulados o de escala empresarial Excelentes habilidades de comunicación escrita y oral en inglés Modelo de trabajo híbrido. ~ Horario flexible y jornada intensiva los viernes y en verano. ~25 días de vacaciones. Adicionalmente tendrás la opción de comprar 5 días extra. ~ El día de tu cumpleaños tendrás un permiso de 3 horas. ~ Seguro médico para ti y tu familia, seguro de vida y Plan de Bienestar (Membresía Plataforma Urban Sport Club, App de contenido saludable, Iniciativas que fomentan la actividad física y la nutrición saludable, Plataformas de descuentos y mucho más...) ~ Acceso a plataformas de E-Learning. ~5 días extra de vacaciones pagados para participación en voluntariado/proyectos solidarios. ~ Oficina pet friendly. ~ Un equipo humano diverso con el que disfrutarás aprendiendo y trabajando. ~

Our client, a leading automobile manufacturer, is recruiting for an Automotive Aftersales Director to join their business in Spain. Position Title: Automotive Aftersales Director Position Type Permanent Start Date: ASAP Location: Madrid, Spain Contact: Bianca Papa | +49(0)89238898673 Responsibilities 1. After-sales Strategy & System Building Take full responsibility for the planning, establishment, and management of company Spain’s after-sales system and team; Develop and implement local after-sales strategies, phased objectives, and execution plans in line with overall company strategy and European market characteristics; Build a comprehensive after-sales operating system covering service, warranty, spare parts, technical support, and training; Establish and implement after-sales standards, processes, policies, and management mechanisms to ensure scalability and sustainability. 2. Operations Management & Target Achievement Define annual after-sales objectives, key KPIs, and action plans, and continuously monitor execution results; Track the achievement of after-sales strategies and business targets, identify risks, and implement corrective actions; Provide regular reporting to management on after-sales performance, issues, and improvement initiatives. 3. Service Network Development & Localization Plan, build, expand, evaluate, and manage after-sales service providers and service networks in line with business development; Design and promote the localization model for after-sales operations, progressively localizing people, processes, and resources; Ensure service network capabilities align with market expansion pace. 4. Spare Parts, Logistics & Service Assurance Design and implement spare parts warehousing and logistics solutions to ensure service capability and parts availability; Optimize inventory structure, turnover efficiency, and service fulfillment rates while balancing cost and service quality; Ensure after-sales operations effectively support vehicle sales and customer delivery. 5. Technical Support, Warranty & Training System Establish efficient technical support and warranty/claim management channels; Coordinate with HQ on technical issues, quality feedback, recalls, and service campaigns; Build a structured after-sales training system for internal teams and service network personnel; Continuously improve technical capability, repair quality, and first-time fix rates. 6. Customer Experience & Service Upgrade Drive a customer-centric approach and plan proactive, human-oriented after-sales service models; Establish and manage customer satisfaction (CSI) and complaint handling mechanisms, including major and brand-sensitive cases; Continuously upgrade after-sales services to enhance customer loyalty and brand reputation. 7. Budgeting, Compliance & Cross-functional Collaboration Prepare annual after-sales demand plans and budget requirements, ensuring effective cost and resource control; Ensure after-sales operations comply with Spanish and EU regulations, consumer protection laws, and internal policies; Work closely with Sales, Marketing, Logistics, Finance, and HQ teams to enable end-to-end business collaboration; Act as the key after-sales interface between HQ and the local organization. Requirements Bachelor’s degree or above, preferably in Engineering, Automotive, or Business-related fields 10+ years of experience in automotive after-sales, including at least 5 years in a leadership or head-of-function role OEM or large automotive group experience is required; new energy / EV experience is a strong plus Experience in building or scaling after-sales systems (0–1 or expansion) in European markets is highly preferred In-depth knowledge of automotive after-sales operations, including service, warranty, spare parts, technical support, and network management Strong capability to drive strategies through execution Familiarity with after-sales systems such as DMS, warranty management systems, and technical platforms Strong analytical, problem-solving, and risk management skills Ability to balance customer experience, service quality, and cost efficiency Spanish: Native or business-fluent English: Business-fluent.

Our client, a leading automobile manufacturer, is recruiting for an Automotive Aftersales Director to join their business in Spain. Position Title: Automotive Aftersales Director Position Type Permanent Start Date: ASAP Location: Madrid, Spain Contact: Bianca Papa | +49(0)89238898673 Responsibilities 1. After-sales Strategy & System Building Take full responsibility for the planning, establishment, and management of company Spain’s after-sales system and team; Develop and implement local after-sales strategies, phased objectives, and execution plans in line with overall company strategy and European market characteristics; Build a comprehensive after-sales operating system covering service, warranty, spare parts, technical support, and training; Establish and implement after-sales standards, processes, policies, and management mechanisms to ensure scalability and sustainability. 2. Operations Management & Target Achievement Define annual after-sales objectives, key KPIs, and action plans, and continuously monitor execution results; Track the achievement of after-sales strategies and business targets, identify risks, and implement corrective actions; Provide regular reporting to management on after-sales performance, issues, and improvement initiatives. 3. Service Network Development & Localization Plan, build, expand, evaluate, and manage after-sales service providers and service networks in line with business development; Design and promote the localization model for after-sales operations, progressively localizing people, processes, and resources; Ensure service network capabilities align with market expansion pace. 4. Spare Parts, Logistics & Service Assurance Design and implement spare parts warehousing and logistics solutions to ensure service capability and parts availability; Optimize inventory structure, turnover efficiency, and service fulfillment rates while balancing cost and service quality; Ensure after-sales operations effectively support vehicle sales and customer delivery. 5. Technical Support, Warranty & Training System Establish efficient technical support and warranty/claim management channels; Coordinate with HQ on technical issues, quality feedback, recalls, and service campaigns; Build a structured after-sales training system for internal teams and service network personnel; Continuously improve technical capability, repair quality, and first-time fix rates. 6. Customer Experience & Service Upgrade Drive a customer-centric approach and plan proactive, human-oriented after-sales service models; Establish and manage customer satisfaction (CSI) and complaint handling mechanisms, including major and brand-sensitive cases; Continuously upgrade after-sales services to enhance customer loyalty and brand reputation. 7. Budgeting, Compliance & Cross-functional Collaboration Prepare annual after-sales demand plans and budget requirements, ensuring effective cost and resource control; Ensure after-sales operations comply with Spanish and EU regulations, consumer protection laws, and internal policies; Work closely with Sales, Marketing, Logistics, Finance, and HQ teams to enable end-to-end business collaboration; Act as the key after-sales interface between HQ and the local organization. Requirements Bachelor’s degree or above, preferably in Engineering, Automotive, or Business-related fields 10+ years of experience in automotive after-sales, including at least 5 years in a leadership or head-of-function role OEM or large automotive group experience is required; new energy / EV experience is a strong plus Experience in building or scaling after-sales systems (0–1 or expansion) in European markets is highly preferred In-depth knowledge of automotive after-sales operations, including service, warranty, spare parts, technical support, and network management Strong capability to drive strategies through execution Familiarity with after-sales systems such as DMS, warranty management systems, and technical platforms Strong analytical, problem-solving, and risk management skills Ability to balance customer experience, service quality, and cost efficiency Spanish: Native or business-fluent English: Business-fluent.

Position: PR Manager/ Communication Manager Company Overview: Anker Innovations is a forward-thinking leader in consumer electronics, dedicated to delivering innovative solutions that enhance everyday life. As we expand our global presence, we’re seeking a dynamic PR professional to elevate our brand visibility and reputation in the Italy across our portfolio: Build and maintain relationships with Spanish media and journalists Support press release writing, press material preparation, and distribution Execute PR activities for product launches, campaigns, and events Monitor PR coverage and support performance reporting Owned Social Media operation on Instagram and Tiktok Bachelor’s degree in Communications, Marketing, PR, or related fields ~3 years+ of PR, media, or brand communication experience ~ Native Spanish; working proficiency in English ~ Strong communication skills with solid execution and follow-up ability ~

Madrid | Hybrid model (remote + office collaboration) Brainy Commerce is a data-driven retail media consultancy operating across Europe and the Americas. Our mission is to help brands unlock all the sales, advertising communication, and data opportunities offered by the world’s leading marketplaces such as Amazon and Mercado Libre, as well as the world’s leading vertical marketplaces. We are looking for a Programmatic & Full-Funnel Media Manager to plan, activate, and optimize Amazon DSP campaigns across the full funnel. This is a mid-level position for professionals who already have solid experience in programmatic or retail media and want to specialize in Amazon Retail Media within a consulting environment. You will work exclusively with Amazon DSP , managing end-to-end strategies that connect brand building with performance and business impact. Build audience, format, and activation frameworks within Amazon Retail Media. Launch, manage, and optimize Amazon DSP campaigns across display, video, and CTV. Monitor pacing, reach, frequency, and performance. Apply test & learn and optimization methodologies. Translate data into clear recommendations for clients. 3–5 years of experience in programmatic media or retail media. ~ Experience working with full-funnel media strategies. ~ Strong understanding of audience-based planning and performance optimization. ~ Background in ecommerce, Amazon, or retail media environments. High level of English – mandatory High level of Spanish – mandatory Both languages are required for daily client and internal communication. Specialization in Amazon Retail Media and Amazon DSP. Work with international brands and complex full-funnel strategies. Hybrid working model : remote work combined with in-office collaboration periods. Strong team culture focused on learning, quality, and innovation. Wants to specialize in Amazon Retail Media. Is motivated by data, performance, and business impact. &##

Our client, a leading automobile manufacturer, is recruiting for an Automotive Aftersales Director to join their business in Spain. Position Title: Automotive Aftersales Director Position Type Permanent Start Date: ASAP Location: Madrid, Spain Contact: Bianca Papa | +49(0)89238898673 Responsibilities 1. After-sales Strategy & System Building Take full responsibility for the planning, establishment, and management of company Spain’s after-sales system and team; Develop and implement local after-sales strategies, phased objectives, and execution plans in line with overall company strategy and European market characteristics; Build a comprehensive after-sales operating system covering service, warranty, spare parts, technical support, and training; Establish and implement after-sales standards, processes, policies, and management mechanisms to ensure scalability and sustainability. 2. Operations Management & Target Achievement Define annual after-sales objectives, key KPIs, and action plans, and continuously monitor execution results; Track the achievement of after-sales strategies and business targets, identify risks, and implement corrective actions; Provide regular reporting to management on after-sales performance, issues, and improvement initiatives. 3. Service Network Development & Localization Plan, build, expand, evaluate, and manage after-sales service providers and service networks in line with business development; Design and promote the localization model for after-sales operations, progressively localizing people, processes, and resources; Ensure service network capabilities align with market expansion pace. 4. Spare Parts, Logistics & Service Assurance Design and implement spare parts warehousing and logistics solutions to ensure service capability and parts availability; Optimize inventory structure, turnover efficiency, and service fulfillment rates while balancing cost and service quality; Ensure after-sales operations effectively support vehicle sales and customer delivery. 5. Technical Support, Warranty & Training System Establish efficient technical support and warranty/claim management channels; Coordinate with HQ on technical issues, quality feedback, recalls, and service campaigns; Build a structured after-sales training system for internal teams and service network personnel; Continuously improve technical capability, repair quality, and first-time fix rates. 6. Customer Experience & Service Upgrade Drive a customer-centric approach and plan proactive, human-oriented after-sales service models; Establish and manage customer satisfaction (CSI) and complaint handling mechanisms, including major and brand-sensitive cases; Continuously upgrade after-sales services to enhance customer loyalty and brand reputation. 7. Budgeting, Compliance & Cross-functional Collaboration Prepare annual after-sales demand plans and budget requirements, ensuring effective cost and resource control; Ensure after-sales operations comply with Spanish and EU regulations, consumer protection laws, and internal policies; Work closely with Sales, Marketing, Logistics, Finance, and HQ teams to enable end-to-end business collaboration; Act as the key after-sales interface between HQ and the local organization. Requirements Bachelor’s degree or above, preferably in Engineering, Automotive, or Business-related fields 10+ years of experience in automotive after-sales, including at least 5 years in a leadership or head-of-function role OEM or large automotive group experience is required; new energy / EV experience is a strong plus Experience in building or scaling after-sales systems (0–1 or expansion) in European markets is highly preferred In-depth knowledge of automotive after-sales operations, including service, warranty, spare parts, technical support, and network management Strong capability to drive strategies through execution Familiarity with after-sales systems such as DMS, warranty management systems, and technical platforms Strong analytical, problem-solving, and risk management skills Ability to balance customer experience, service quality, and cost efficiency Spanish: Native or business-fluent English: Business-fluent.

HSE Manager Velto Renewables (Velto), a subsidiary of La Caisse (Caisse de dépôt et placement du Québec), is looking for an HSE Manager (Health & Safety and Environment) to join its team in Madrid, Spain, and work closely with the CEO and the Senior Management Team. Velto Renewables is a renewable energy independent power producer with a long-term asset ownership strategy. Established in 2020 and backed by the global investment group La Caisse, Velto Renewables is committed to contributing to the decarbonization of the global economy and the European energy transition by investing in and developing an international and multi-technology portfolio of renewable energy projects. Velto currently owns more than 320 MW of operating and under construction solar PV and wind projects in Spain and France, manages a 25% investment in a 630 MW offshore wind farm in the United Kingdom, develops 1+GW of greenfield projects in Iberia, and is seeking to grow its portfolio by becoming a local player in the countries and regions where it invests. The HSE Manager has a pivotal role in developing, implementing and overseeing the HSE management system of our company and across our entire portfolio. He/she will be the corporate guarantor that our HSE standards are rigorously met, He/she will drive and monitor improvements in HSE across the portfolio as a key part of his/her role Responsibilities Develop and maintain a comprehensive HSE culture at the company applicable to all employees, sites, and value chain. Develop, implement, and continuously improve the corporate HSE management system in line with ISO 45001 and ISO 14001 standards. Define and track leading and lagging HSE KPIs (e.g., TRIR, LTIFR, near-misses, audit findings, corrective actions) for the entire portfolio. Prepare and present comprehensive HSE performance reports to senior management and the Board of Directors Serve as leader and the primary contact and supervisor for HSE governance of all EPC and O&M contractors, and consultants. Establish a robust audit and inspection schedule to verify contractors’ compliance with contractual HSE obligations, company policies, and all applicable regulations. Review and approve the HSE documentation of all potential providers and contractors during tender processes. Ensure HSE clauses in contracts are robust, clear, and enforceable. Maintain an in-depth knowledge of all national and local HSE regulations for each asset's location. Proactively identify emerging legislation and ensure corporate and contractor compliance. Lead or oversee the investigation of all significant HSE incidents, ensuring root cause analysis is performed and effective corrective and preventive actions are implemented. Lead & monitor subcontractor value chain activity on analysis. Conduct and review high-risk activity assessments (e.g., HV works, crane operations, blade repair, working at height) performed by EPC and O&M providers. Ensure robust risk mitigation plans are in place. Develop and deliver HSE training programs for internal staff. Influence and coach all providers and contractors’ personnel to foster a pervasive and proactive safety culture across all sites. Support in the process of new acquisitions, during the due diligence process. Competencies In-depth knowledge of HSE legal requirements in the region/s of operation. Direct, hands-on HSE experience in the renewable energy sector, specifically with utility-scale PV and/or Wind assets. Proven experience in managing and auditing third-party contractors, O&M, suppliers, or EPC partners. Strong data analysis skills to derive insights from HSE performance data. Excellent command of written and spoken English and Spanish. Exceptional written and verbal communication skills, with the ability to write clear, concise reports and present confidently to senior leadership. Must be autonomous and pro-active: develop own workstreams and work across many different functions. Continuous improvement mindset and a proactive attitude. Education and experience ~ Bachelor’s degree in occupational Health & Safety, Environmental Engineering, Engineering, or a related scientific field. ~ A recognized professional HSE certification (e.g., NEBOSH International Diploma, Certified Safety Professional - CSP, or European equivalent). ~8+ years of progressive HSE experience, with at least 3 years in the renewable energy sector/IPPs in a leadership or senior advisory role. ~ Proven track record in developing and implementing HSE management systems. ~ Extensive experience with incident investigation (e.g., TapRoot, ICAM) and risk assessment methodologies. ~ Expert-level skills in conducting HSE audits and site inspections. Certification as a Lead Auditor for ISO 45001 or 14001 is a significant advantage.

Annata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead you will be involved in dealing with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous improvement projects. In addition, you will be assigned to a number of customers and partners, becoming their main day-to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate and progress the ticket Effective communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates and requests. 3. Manage the D365 service updates when applicable. 4. Manage customer Business as Usual (BAU) releases when applicable. 5. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work. 6. Project management for smaller projects (Under 50 days). 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause. 2. Handle partner and customer incident, request and change request tickets efficiently. 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required. 4. Ensure all support documentation is completed in line with support processes. 5. Work to ensure SLAs are met in line with support agreements. 6. Effective escalation of support tickets where SLA may breach. 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings. 8. Maintain strong relationships with other departments within Annata, ensuring the customer and partner tickets are resolved quickly. 9. Managing multiple concurrent issues and escalations at any one time. Skills and Experience: Required 1. Extensive Microsoft Dynamics Experience: Minimum of 5 years’ hands-on experience with Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE), ideally within a support, customer service, or service delivery environment. 2. Issue & Escalation Management: Proven ability to manage multiple concurrent issues and customer escalations in high-pressure situations, ensuring timely resolution while maintaining high standards of service quality. 3. Problem Solving & Initiative: Self-motivated and proactive in diagnosing and resolving technical and functional issues reported by customers and partners, demonstrating ownership and accountability. 4. Organizational & Prioritization Skills: Strong organizational capabilities with a keen attention to detail, ensuring tasks are prioritized effectively and critical information is clearly communicated and actioned. 5. Communication & Stakeholder Engagement: Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences in both written and verbal formats. 6. Customer Service Excellence: Demonstrated ability to manage customer expectations, respond to inquiries professionally, and deliver a consistently positive customer experience. 7. Support Tools & Systems Proficiency: Skilled in using support platforms and ticketing systems to track, manage, and report on customer support activities. 8. Documentation & Knowledge Management: Capable of creating and maintaining support documentation, including FAQs, troubleshooting guides, and knowledge base articles to improve customer self-service and internal efficiency. 9. Stakeholder Relationship Building: Adept at building trust and rapport with internal and external stakeholders, fostering collaborative relationships that support long-term customer success. 10. Cross-Functional Collaboration: Experience working closely with cross-functional teams—including product, engineering, and account management—to resolve complex issues and relay customer feedback effectively. 11. Time Management & Multitasking: Strong time management skills with the ability to handle multiple customer inquiries and support tasks simultaneously, ensuring deadlines and service levels are consistently met. 12. Release & Service Update Management: Prior experience coordinating Microsoft Dynamics BAU (Business-as-Usual) releases and service updates, including planning, communication, and post-release support. 13. Third-Party Ticket Handling: Experience in logging and managing support tickets with external vendors and Microsoft, ensuring accurate tracking and timely follow-up. 14. Reporting & Insights: Proficient in generating reports and dashboards for internal and external stakeholders, providing insights into support performance, customer health, and service trends. Desirable 1. Global Support Experience: Prior experience working within a global or multi-regional support model, demonstrating an understanding of regional service expectations, time zone coordination, and cultural nuances in customer engagement. 2. Project Tracking Tools: Familiarity with project tracking and collaboration tools such as Microsoft Project, Jira, or Asana, with the ability to monitor progress, manage dependencies, and support cross-functional initiatives. 3. Support Analytics & Metrics: Ability to interpret and analyse support data, including ticket trends, resolution times, and customer satisfaction metrics, to identify areas for improvement and inform strategic decisions. 4. Microsoft Dynamics Dual Write: Experience with Microsoft Dynamics Dual Write integration between F&O and CE is preferred, including understanding of data synchronization and troubleshooting common sync issues. 5. SQL Server Management Studio (SSMS): Proficient in using Microsoft SQL Server Management Studio for querying databases, investigating data-related issues, and supporting root cause analysis. 6. Microsoft Azure DevOps: Skilled in using Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning. 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor’s Degree in Computer Science, Business Administration, Information Technology, or a related field. What Annata Stands For: Annata is a Microsoft Global Independent Software Vendor (ISV) since 2001. With its roots in Iceland, Annata is one of the leading global ISVs and industry partners from Microsoft with offices in all continents. Built on Microsoft Dynamics 365, our A365 solution offers a comprehensive suite of capabilities designed to propel automotive, trucks & buses, and equipment businesses into the realm of digital transformation. Our team consists of employees with different nationalities, origins, religions, and cultural backgrounds. We actively support diversity and demand our employees to respect different opinions and lifestyles. In virtual teams, we utilize the know-how of our international colleagues and secure the maximal output for our clients. We appreciate personal contact with our customers and colleagues, but we also aim to reduce travel to a sensible level – in order to support our employee’s work/life balance and to reduce our ecological footprint.

The Senior Clinical Project Manager reports to the Clinical Operations Manager and is responsible to manage the local and international projects in compliance with contractual requirements, timelines, standard operating procedures and relevant regulations and legislations. He/she leads the internal study team allocated on his/her projects ensuring that all deliverables meet agreed expectations and milestones. Collaborates with major functional areas to identify and evaluate potential issues on the project and ensures the implementation of timely solutions. Proactively manages project level operational aspects including management of trial timeline, budget, and vendors. Forecasts units/hours/generic resources for monitoring activities and analyzes forecasted and worked activities to ensure adherence to contract and budget identifying/escalating any out of scope. Proactively manages and coordinates the overall project activities ensuring that the deliverable meet contractual requirements, timelines, and quality standard; Leads the clinical project team and the various study team meetings; Organizes and prepares kick-of meeting, periodic meeting with Sponsor, Investigators’ meeting and internal project meetings ensuring that meeting minutes are appropriately filed in the Trial Master File; Prepares feasibility questionnaires and ensures that the site feasibility and qualification process for identification of qualified investigational sites is conducted as per study/investigation requirements and within timelines; Prepares the project plans, study/investigation specific procedure and tools; Collaborates effectively with the Regulatory and Submission team to speed up the regulatory process and site contract negotiation; Ensures that the monitoring team is trained on study/investigation specific procedures and aspects; Ensures that the enrolment curve is on-track and take actions in case of under-performance; Ensures that the monitoring activities are conducted as per monitoring plan requirements; Reviews and approves site/remote reports; Manages the administrative aspects of studies/investigations, including study/investigation budget and interact with the Finance and Administrative Unit in case of extra-budgets are needed; Interacts with the Vendor Manager in evaluating vendors services based on study/investigation requirements; Manages the study/investigation vendors and monitor the quality of vendor deliverables, addresses quality issues with the appropriate team member and identifies opportunities to improve the execution of the activities; Reviews vendor invoices and ensures that hospital fees are paid as per contractual requirements; Ensures all project level study/investigation documentation is filed in the TMF in accordance with company SOPs/all regulatory requirements and provides oversight to the study/investigation team regarding TMF filing, maintenance and archival procedures; Ensures that the site TMFs are checked by the monitoring team according to OPIS and/or Sponsor procedures; Provides support with proposal development and participates in client presentations and/or bid defense meetings, as required; Performs co-monitoring visits with CRAs, if necessary; Can conduct Feasibility, Pre-study Visit, Site Initiation Visit, Monitoring Visit or Close out visit as necessary (e.g., back-up or directly allocated to the site), if he/she is compliant with local minimum requirements for monitoring; Collaborates to on-boarding of new associates and act as a mentor of junior staff. Performs and completes on time all required trainings (training on OPIS and/or Sponsor SOPs, all other applicable trainings) by the assigned due date. Ensures compliance of his/her study team on completing in due time all required assigned study-specific trainings; At least 7 years of experience as Clinical Project Manager Excellent knowledge of ICH-GCP, ISO1455 and techniques for the monitoring of clinical trials Able to coordinate all the activities related to the management of local and international projects, monitoring of clinical studies/clinical investigations, guaranteeing the security of information Able to work independently under the supervision of the Clinical Operations Manager Excellent knowledge of English language Founded in 1998 in Italy and now operating at an international level, OPIS is a full-service science driven biotech focused CRO providing premium trial management for multi-country clinical trials, including state-of-the-art information technology solutions and innovative approaches to the increasing complexity and variety of current projects. OPIS added value lies in its highly specialized professionals who can assist their clients using their deep know-how and experience to guarantee a top-quality level of Clinical Trial Management and ability to operate in a wide range of fields (medical writing, scientific and statistical consultancy for trial design, regulatory activities, pharmacovigilance, etc.) Please read the information notice on the processing of personal data in the candidates information section of our company website.

HSE Manager Velto Renewables (Velto), a subsidiary of La Caisse (Caisse de dépôt et placement du Québec), is looking for an HSE Manager (Health & Safety and Environment) to join its team in Madrid, Spain, and work closely with the CEO and the Senior Management Team. Velto Renewables is a renewable energy independent power producer with a long-term asset ownership strategy. Established in 2020 and backed by the global investment group La Caisse, Velto Renewables is committed to contributing to the decarbonization of the global economy and the European energy transition by investing in and developing an international and multi-technology portfolio of renewable energy projects. Velto currently owns more than 320 MW of operating and under construction solar PV and wind projects in Spain and France, manages a 25% investment in a 630 MW offshore wind farm in the United Kingdom, develops 1+GW of greenfield projects in Iberia, and is seeking to grow its portfolio by becoming a local player in the countries and regions where it invests. The HSE Manager has a pivotal role in developing, implementing and overseeing the HSE management system of our company and across our entire portfolio. He/she will be the corporate guarantor that our HSE standards are rigorously met, He/she will drive and monitor improvements in HSE across the portfolio as a key part of his/her role Responsibilities Develop and maintain a comprehensive HSE culture at the company applicable to all employees, sites, and value chain. Develop, implement, and continuously improve the corporate HSE management system in line with ISO 45001 and ISO 14001 standards. Define and track leading and lagging HSE KPIs (e.g., TRIR, LTIFR, near-misses, audit findings, corrective actions) for the entire portfolio. Prepare and present comprehensive HSE performance reports to senior management and the Board of Directors Serve as leader and the primary contact and supervisor for HSE governance of all EPC and O&M contractors, and consultants. Establish a robust audit and inspection schedule to verify contractors’ compliance with contractual HSE obligations, company policies, and all applicable regulations. Review and approve the HSE documentation of all potential providers and contractors during tender processes. Ensure HSE clauses in contracts are robust, clear, and enforceable. Maintain an in-depth knowledge of all national and local HSE regulations for each asset's location. Proactively identify emerging legislation and ensure corporate and contractor compliance. Lead or oversee the investigation of all significant HSE incidents, ensuring root cause analysis is performed and effective corrective and preventive actions are implemented. Lead & monitor subcontractor value chain activity on analysis. Conduct and review high-risk activity assessments (e.g., HV works, crane operations, blade repair, working at height) performed by EPC and O&M providers. Ensure robust risk mitigation plans are in place. Develop and deliver HSE training programs for internal staff. Influence and coach all providers and contractors’ personnel to foster a pervasive and proactive safety culture across all sites. Support in the process of new acquisitions, during the due diligence process. Competencies In-depth knowledge of HSE legal requirements in the region/s of operation. Direct, hands-on HSE experience in the renewable energy sector, specifically with utility-scale PV and/or Wind assets. Proven experience in managing and auditing third-party contractors, O&M, suppliers, or EPC partners. Strong data analysis skills to derive insights from HSE performance data. Excellent command of written and spoken English and Spanish. Exceptional written and verbal communication skills, with the ability to write clear, concise reports and present confidently to senior leadership. Must be autonomous and pro-active: develop own workstreams and work across many different functions. Continuous improvement mindset and a proactive attitude. Education and experience ~ Bachelor’s degree in occupational Health & Safety, Environmental Engineering, Engineering, or a related scientific field. ~ A recognized professional HSE certification (e.g., NEBOSH International Diploma, Certified Safety Professional - CSP, or European equivalent). ~8+ years of progressive HSE experience, with at least 3 years in the renewable energy sector/IPPs in a leadership or senior advisory role. ~ Proven track record in developing and implementing HSE management systems. ~ Extensive experience with incident investigation (e.g., TapRoot, ICAM) and risk assessment methodologies. ~ Expert-level skills in conducting HSE audits and site inspections. Certification as a Lead Auditor for ISO 45001 or 14001 is a significant advantage.

Responsibilities In charge of store operation management, including staffing, inventory management, customer service, and store display, to ensure operational efficiency and service quality and provide customers with satisfactory service experiences. Responsible for the store P&L, monitor and analyze operational data, and adjust operation strategies in a timely manner to ensure the achievement of operating goals. Manage and train the store operation team, formulate and implement training plans to improve the overall quality and service level of the team. Requirements More than 2 years of store management experience in the mobile phone industry or consumer electronics industry would be preferred. Fluently in both the local language and English, both orally and in writing. With strong passion for retail, strong learning ability, excellent cooperation spirit, and a sense of ownership.

Role Overview The Head of Customer Care will lead and scale a high-performing customer support organization, ensuring exceptional service delivery while driving efficiency through data, process optimization, and automation. This role is responsible for defining the support strategy, managing global or multi-tier support teams, and leveraging AI, RPA, and automation technologies to improve customer experience, reduce resolution times, and optimize costs. The role reports to the COO and works closely with Product, Engineering, Sales, and Customer Success. Key Responsibilities Lead, coach, and develop a customer support team (L1, L2, L3 or regional teams), fostering a performance-driven and customer-centric culture. Define clear roles, career paths, training plans, and performance expectations. Ensure adequate staffing, coverage, and skill mix to meet SLAs and business growth. Act as a senior escalation point for complex or high-impact customer issues. Define and execute the customer support strategy aligned with company growth and customer experience goals. Design scalable support processes for onboarding, incident management, issue resolution, and customer communication. Collaborate with Product and Engineering to improve product quality, reduce recurring issues, and influence roadmap priorities based on customer feedback. Define, monitor, and continuously improve key support KPIs, including: First Response Time (FRT), Average Resolution Time (ART), CSAT / NPS), Ticket backlog and throughput, SLA compliance, Cost per ticket, etc. Build dashboards and reporting frameworks to provide clear visibility to leadership. Use data to identify bottlenecks, improvement areas, and automation opportunities. Drive the adoption of AI-powered support solutions, such as chatbots, virtual agents, intelligent ticket routing, and sentiment analysis. Lead RPA initiatives to automate repetitive support and back-office tasks. Optimize self-service capabilities, including knowledge bases, FAQs, and customer portals. Ensure automation initiatives deliver measurable impact on efficiency, quality, and customer satisfaction. Own and optimize the customer support tech stack (e.g., ticketing systems, CRM, AI tools, automation platforms). Ensure data quality, process consistency, and system scalability. Work closely with IT and Security teams to ensure compliance and data protection. Required Experience & Skills 7+ years of experience in Customer Support / Customer Operations roles within IT, SaaS, or technology-driven companies. Proven experience leading and scaling support teams in a fast-growing or complex environment. Strong track record in defining KPIs, managing performance, and driving continuous improvement. Hands-on experience with process automation, AI-based support tools, and/or RPA initiatives. Strong analytical mindset with the ability to translate data into action. Excellent communication and stakeholder management skills. Fluent in English; additional languages are a plus.

En Rastreator, el bróker online de seguros y el comparador líder en España, nos centramos en asesorar y aconsejar a nuestros clientes para que elijan las mejores ofertas en seguros, hipotecas, telefonía, energía y otros productos, con precios garantizados y ofertas exclusivas. Nuestra misión es ayudar a las personas para que tomen las mejores decisiones brindándoles una excelente experiencia de usuario. Y todo esto es gracias al trabajo entre equipos, la gran colaboración entre departamentos y la calidad humana de nuestros empleados. Y compartimos la pasión que te hace poner todo el esfuerzo en cada cosa que haces, día tras día, para seguir construyendo una empresa que sea un referente. Somos un equipo inclusivo, en el que valoramos la igualdad de oportunidades y apostamos por el crecimiento personal y profesional. Buscamos un/a Azure Solution Architect con sólida experiencia en tecnologías .NET y Azure DevOps para diseñar, construir y liderar soluciones nativas en la nube, escalables y seguras en Microsoft Azure . El/la candidato/a ideal trabajará estrechamente con stakeholders de negocio, equipos de ingeniería y la dirección, traduciendo los requisitos en diseños arquitectónicos robustos y promoviendo las mejores prácticas de DevOps . Sobre el Departamento de IT El departamento IT trabaja en estrecha colaboración con los múltiples y diferentes equipos de desarrollo que forman el área, en un entorno dinámico, utilizando tecnologías interesantes y actuales (Cloud, Docker, Integración y entrega continuas, Infraestructura como código) para la entrega de nuevas características a los sistemas existentes, la construcción de nuevos de ellos y la implementación de eficiencias operativas a la infraestructura alojada. Diseñar soluciones completas nativas en la nube e híbridas en Microsoft Azure. Definir la arquitectura de la solución utilizando servicios de Azure como App Services, Functions, APIM, App Gateway, Service Bus, Redis y Storage , entre otros. NET. NET y Desarrollo de Aplicaciones Brindar orientación arquitectónica para aplicaciones desarrolladas con .NET / .NET Core / ASP.NET Core y Angular . Definir estándares de codificación, patrones de diseño y buenas prácticas. Revisar código y arquitectura para garantizar calidad, seguridad y mantenibilidad . Azure DevOps y CI/CD Diseñar e implementar pipelines CI/CD utilizando Azure DevOps (YAML pipelines) . Definir estrategias de ramas, pipelines de compilación/despliegue y despliegues automatizados. Implementar Infrastructure as Code con ARM, Bicep o Terraform . Impulsar la cultura DevOps , incluyendo automatización, monitorización y mejora continua. Definir Azure landing zones , estrategia de suscripciones y organización de recursos. Implementar buenas prácticas de seguridad usando Azure AD, Managed Identities, Key Vault, RBAC y Defender for Cloud . Observabilidad y Operaciones Definir estrategias de monitorización y logging usando Application Insights, Azure Monitor y Log Analytics . Participar en la toma de decisiones técnicas, revisiones de arquitectura y planificación del roadmap. Más de 8 años de experiencia en ingeniería de software con sólida experiencia en .NET / C# . Más de 5 años de experiencia práctica en diseño de soluciones en Microsoft Azure . Profundo conocimiento de Azure DevOps, pipelines CI/CD y gestión de releases . Experiencia sólida en: Azure App Services, Functions, AKS Azure SQL MI, Cosmos DB, Storage Accounts API Management, App Gateway Microservicios, sistemas distribuidos y patrones de diseño en la nube Infrastructure as Code: ARM, Bicep, Terraform Seguridad, redes e identidad en Azure DevOps y Herramientas Azure DevOps Boards, Repos, Pipelines, Artifacts Experiencia con Angular Experiencia con Domain-Driven Design (DDD) Experiencia con arquitecturas event-driven y serverless Experiencia en entornos regulados o de escala empresarial Excelentes habilidades de comunicación escrita y oral en inglés Modelo de trabajo híbrido. ~ Horario flexible y jornada intensiva los viernes y en verano. ~25 días de vacaciones. Adicionalmente tendrás la opción de comprar 5 días extra. ~ El día de tu cumpleaños tendrás un permiso de 3 horas. ~ Seguro médico para ti y tu familia, seguro de vida y Plan de Bienestar (Membresía Plataforma Urban Sport Club, App de contenido saludable, Iniciativas que fomentan la actividad física y la nutrición saludable, Plataformas de descuentos y mucho más...) ~ Acceso a plataformas de E-Learning. ~5 días extra de vacaciones pagados para participación en voluntariado/proyectos solidarios. ~ Oficina pet friendly. ~ Un equipo humano diverso con el que disfrutarás aprendiendo y trabajando. ~

Position: PR Manager/ Communication Manager Company Overview: Anker Innovations is a forward-thinking leader in consumer electronics, dedicated to delivering innovative solutions that enhance everyday life. As we expand our global presence, we’re seeking a dynamic PR professional to elevate our brand visibility and reputation in the Italy across our portfolio: Anker, eufy, and soundcore . Key Responsibilities: Build and maintain relationships with Spanish media and journalists Support press release writing, press material preparation, and distribution Execute PR activities for product launches, campaigns, and events Coordinate media reviews, product seeding, and interviews Monitor PR coverage and support performance reporting Work closely with internal teams, agencies, and KOL partners Owned Social Media operation on Instagram and Tiktok Requirements Bachelor’s degree in Communications, Marketing, PR, or related fields 3 -10years of PR, media, or brand communication experience Native Spanish; working proficiency in English Strong communication skills with solid execution and follow-up ability Ability to manage multiple tasks in a fast-paced environment Apply now to be part of Anker’s exciting journey! Official Website:

Madrid | Hybrid model (remote + office collaboration) Brainy Commerce is a data-driven retail media consultancy operating across Europe and the Americas. Our mission is to help brands unlock all the sales, advertising communication, and data opportunities offered by the world’s leading marketplaces such as Amazon and Mercado Libre, as well as the world’s leading vertical marketplaces. We are looking for a Programmatic & Full-Funnel Media Manager to plan, activate, and optimize Amazon DSP campaigns across the full funnel. This is a mid-level position for professionals who already have solid experience in programmatic or retail media and want to specialize in Amazon Retail Media within a consulting environment. You will work exclusively with Amazon DSP , managing end-to-end strategies that connect brand building with performance and business impact. Build audience, format, and activation frameworks within Amazon Retail Media. Launch, manage, and optimize Amazon DSP campaigns across display, video, and CTV. Monitor pacing, reach, frequency, and performance. Apply test & learn and optimization methodologies. Translate data into clear recommendations for clients. 3–5 years of experience in programmatic media or retail media. ~ Experience working with full-funnel media strategies. ~ Strong understanding of audience-based planning and performance optimization. ~ Background in ecommerce, Amazon, or retail media environments. High level of English – mandatory High level of Spanish – mandatory Both languages are required for daily client and internal communication. Specialization in Amazon Retail Media and Amazon DSP. Work with international brands and complex full-funnel strategies. Hybrid working model : remote work combined with in-office collaboration periods. Strong team culture focused on learning, quality, and innovation. Wants to specialize in Amazon Retail Media. Is motivated by data, performance, and business impact. &##

Company summary Recurrent Energy is one of the world’s largest and most geographically diversified utility-scale solar and energy storage project development, ownership, and operations platforms. With an industry-leading team of in-house energy experts, we are a wholly-owned subsidiary of Canadian Solar Inc. and function as Canadian Solar’s global development and power services business. We are currently seeking a for a Project & Structured Finance Manager EMEA that will be working on: Conducting Scenario Analysis based on macro and micro factors that will help in accessing risk. Recommending and Implementing process for improvements to budget and prepare forecast for company. Applying appropriate sensitivity and scenario analysis to support investment actions. Analysing and identifying data requirements related derivation rules and model tracking. Manage the due diligence, financial modelling, risk analysis and mitigation in the structuring of loans, equity investments and guarantees. Manage structured finance transactions for Renewable Energy projects (experience in Energy or Infrastructure sector is a must) Monitoring and follow-up of the transactions closed Structure transactions to maximize the potential financing and originate additional sources of capital. Assist in the origination of a pipeline of private sector infrastructure finance projects and screen investment opportunities through contacts with lenders, marketing, and deal screening. Support through the internal approvals process including interface with Risk, legal, Compliance and other teams as well as management of documents to be delivered to internal committees. Collect the appropriate legal documentation successfully concluded in line with approvals and monitor the covenants and other reporting requirements to be fulfilled. Capable of negotiate with lenders and other different stakeholders from a technical and commercial point of view. • Full ownership of the different financing responsibilities for the projects assigned under the relevant mandate, including liaise with other departments, advisors, and senior management. Ensuring compliance with required guidelines, policies, and procedures as well as agreed covenants and reporting requirements up to financing effectiveness. Provide support for relationships with commercial lenders, other financial partners in the region developers, and investors and authorities. Full understanding of tax structuring management. Participate in country teams for planning and programming purposes. Provide leadership and support to line manager. Coaching and mentorship for the more junior colleagues within the Department. MBA is a plus. Expert financial modelling skills, including design of macros in Visual Basic. Working experience in a big 4, investment fund or a bank is highly desirable. Ability to communicate clearly and concisely, both orally and in writing. Computer literacy, including advanced skills in Word, Excel and PowerPoint is required. High level of English is mandatory, being Spanish highly valuable as well.

Company summary Recurrent Energy is one of the world’s largest and most geographically diversified utility-scale solar and energy storage project development, ownership, and operations platforms. With an industry-leading team of in-house energy experts, we are a wholly-owned subsidiary of Canadian Solar Inc. and function as Canadian Solar’s global development and power services business. We are currently seeking a for a Project & Structured Finance Manager EMEA that will be working on: Conducting Scenario Analysis based on macro and micro factors that will help in accessing risk. Recommending and Implementing process for improvements to budget and prepare forecast for company. Applying appropriate sensitivity and scenario analysis to support investment actions. Analysing and identifying data requirements related derivation rules and model tracking. Manage the due diligence, financial modelling, risk analysis and mitigation in the structuring of loans, equity investments and guarantees. Manage structured finance transactions for Renewable Energy projects (experience in Energy or Infrastructure sector is a must) Monitoring and follow-up of the transactions closed Structure transactions to maximize the potential financing and originate additional sources of capital. Assist in the origination of a pipeline of private sector infrastructure finance projects and screen investment opportunities through contacts with lenders, marketing, and deal screening. Support through the internal approvals process including interface with Risk, legal, Compliance and other teams as well as management of documents to be delivered to internal committees. Collect the appropriate legal documentation successfully concluded in line with approvals and monitor the covenants and other reporting requirements to be fulfilled. Capable of negotiate with lenders and other different stakeholders from a technical and commercial point of view. • Full ownership of the different financing responsibilities for the projects assigned under the relevant mandate, including liaise with other departments, advisors, and senior management. Ensuring compliance with required guidelines, policies, and procedures as well as agreed covenants and reporting requirements up to financing effectiveness. Provide support for relationships with commercial lenders, other financial partners in the region developers, and investors and authorities. Full understanding of tax structuring management. Participate in country teams for planning and programming purposes. Provide leadership and support to line manager. Coaching and mentorship for the more junior colleagues within the Department. MBA is a plus. Expert financial modelling skills, including design of macros in Visual Basic. Working experience in a big 4, investment fund or a bank is highly desirable. Ability to communicate clearly and concisely, both orally and in writing. Computer literacy, including advanced skills in Word, Excel and PowerPoint is required. High level of English is mandatory, being Spanish highly valuable as well.

Company summary Recurrent Energy is one of the world’s largest and most geographically diversified utility-scale solar and energy storage project development, ownership, and operations platforms. With an industry-leading team of in-house energy experts, we are a wholly-owned subsidiary of Canadian Solar Inc. and function as Canadian Solar’s global development and power services business. We are currently seeking a for a Project & Structured Finance Manager EMEA that will be working on: Conducting Scenario Analysis based on macro and micro factors that will help in accessing risk. Recommending and Implementing process for improvements to budget and prepare forecast for company. Applying appropriate sensitivity and scenario analysis to support investment actions. Analysing and identifying data requirements related derivation rules and model tracking. Manage the due diligence, financial modelling, risk analysis and mitigation in the structuring of loans, equity investments and guarantees. Manage structured finance transactions for Renewable Energy projects (experience in Energy or Infrastructure sector is a must) Monitoring and follow-up of the transactions closed Structure transactions to maximize the potential financing and originate additional sources of capital. Assist in the origination of a pipeline of private sector infrastructure finance projects and screen investment opportunities through contacts with lenders, marketing, and deal screening. Support through the internal approvals process including interface with Risk, legal, Compliance and other teams as well as management of documents to be delivered to internal committees. Collect the appropriate legal documentation successfully concluded in line with approvals and monitor the covenants and other reporting requirements to be fulfilled. Capable of negotiate with lenders and other different stakeholders from a technical and commercial point of view. • Full ownership of the different financing responsibilities for the projects assigned under the relevant mandate, including liaise with other departments, advisors, and senior management. Ensuring compliance with required guidelines, policies, and procedures as well as agreed covenants and reporting requirements up to financing effectiveness. Provide support for relationships with commercial lenders, other financial partners in the region developers, and investors and authorities. Full understanding of tax structuring management. Participate in country teams for planning and programming purposes. Provide leadership and support to line manager. Coaching and mentorship for the more junior colleagues within the Department. MBA is a plus. Expert financial modelling skills, including design of macros in Visual Basic. Working experience in a big 4, investment fund or a bank is highly desirable. Ability to communicate clearly and concisely, both orally and in writing. Computer literacy, including advanced skills in Word, Excel and PowerPoint is required. High level of English is mandatory, being Spanish highly valuable as well.

Madrid | Hybrid model (remote + office collaboration) Brainy Commerce is a data-driven retail media consultancy operating across Europe and the Americas. Our mission is to help brands unlock all the sales, advertising communication, and data opportunities offered by the world’s leading marketplaces such as Amazon and Mercado Libre, as well as the world’s leading vertical marketplaces. We are looking for a Programmatic & Full-Funnel Media Manager to plan, activate, and optimize Amazon DSP campaigns across the full funnel. This is a mid-level position for professionals who already have solid experience in programmatic or retail media and want to specialize in Amazon Retail Media within a consulting environment. You will work exclusively with Amazon DSP , managing end-to-end strategies that connect brand building with performance and business impact. Build audience, format, and activation frameworks within Amazon Retail Media. Launch, manage, and optimize Amazon DSP campaigns across display, video, and CTV. Monitor pacing, reach, frequency, and performance. Apply test & learn and optimization methodologies. Translate data into clear recommendations for clients. 3–5 years of experience in programmatic media or retail media. ~ Experience working with full-funnel media strategies. ~ Strong understanding of audience-based planning and performance optimization. ~ Background in ecommerce, Amazon, or retail media environments. High level of English – mandatory High level of Spanish – mandatory Both languages are required for daily client and internal communication. Specialization in Amazon Retail Media and Amazon DSP. Work with international brands and complex full-funnel strategies. Hybrid working model : remote work combined with in-office collaboration periods. Strong team culture focused on learning, quality, and innovation. Wants to specialize in Amazon Retail Media. Is motivated by data, performance, and business impact. &##

Senior Fullstack Engineer We are looking for a highly skilled Fullstack Engineer to design, develop, and maintain scalable, secure, and efficient server-side applications. The ideal candidate should have experience in microservices architecture, API development, database management, and frontend ensuring high availability and performance of backend and frontend services. In this role, you will collaborate closely with frontend engineers, product managers, and other stakeholders to build robust backend solutions that power our applications. A strong focus on Separation of Concerns (SoC), security best practices, and performance optimization is crucial for success in this position. The Impact You’ll Make: Integrate models into backend systems and create API endpoints for model interaction (e.g., retrieving predictions). Develop and maintain scalable services, e.g. Microservices utilising REST, gRPC, or GraphQL, ensuring optimal performance and seamless integration. Optimize database queries and schemas to improve performance, scalability, and reliability. Implement security features, including authentication and authorization using industry-standard practices. Develop and maintain web interfaces using ReactJS Implement and maintain state management using tools such as Redux or React Query Collaborate with frontend developers to ensure efficient API integration and a seamless user experience. Troubleshoot and resolve production issues, ensuring high availability and minimal downtime. Write unit and integration tests to maintain code reliability and ensure high- quality releases. Continuously monitor and optimize backend performance using observability tools such as Datadog, Cloud Watch or similar. Participate in design discussions and decision-making to enhance system robustness and scalability. Maintain technical documentation to ensure clear communication of system capabilities and updates. What You’ll Bring: Bachelor degree in Computer Science, Software Engineering, or any related field is required, or equivalent practical experience. Minimum 8 years of experience in backend development, with a strong focus on building scalable, high-performance systems. Technical Skills: Python expertise, with hands-on experience building backend services and APIs using FastAPI, Flask or similar. Experience in designing and developing end-to-end (E2E) tests to ensure smooth integration between backend and frontend components. A solid understanding of microservices architecture, event-driven systems, and service-oriented design patterns. In-depth knowledge of SQL databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB) for data management and optimization. Experience with ETLs and data transformation Solid expertise in HTML, CSS, JavaScript, and ReactJS. Extensive experience with cloud platforms such as AWS including services for database hosting, API management, and serverless computing. Proficiency with Docker for containerization and orchestration tooling such as ECS (Amazon Container Services), enabling scalable application deployment. Hands-on experience with API security protocols, including JWT, OAuth2, and OpenID Connect, Active Directory (now Microsoft Entra ID) to secure sensitive data and control access. Proficiency with Git for version control, GitHub Actions and CI/CD pipelines to automate and streamline development workflows. Proficiency with performance tuning and scalability techniques, such as load balancing, caching, and database indexing. Soft Skills: Strong analytical and problem-solving skills, with the ability to quickly assess and address technical challenges. Excellent communication skills, both written and verbal, for collaborating with cross-functional teams and documenting technical solutions. A proactive, self-motivated approach to addressing issues and driving improvements in backend systems. A strong commitment to continuous learning and staying up-to-date with emerging technologies and industry best practices. Nice-to-Have Qualifications: Familiarity with message brokers such as Kafka, or AWS SQS for handling asynchronous communication. Experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation for managing cloud infrastructure. Knowledge of observability and monitoring tools, such as Cloud Watch or Datadog, to track and troubleshoot system performance. Familiarity with serverless architectures (e.g., AWS Lambda) and event- driven programming paradigms. Exposure to Agile/Scrum methodologies and tools like Jira for managing tasks and sprint planning. Certifications in cloud technologies, such as AWS Certified Developer. Manage, host, and serve AI/ML models (MLOps), by ensuring their scalability, reliability, and performance in production environments. Location: Candidates based in Spain: flexible remote work, with availability to travel to the UK office in Hayes, West London, once per month. Some of the benefits you’ll enjoy working with us: The chance to join an organization with triple-digit growth that is changing the paradigm on how software products are built. The opportunity to form part of an amazing, multicultural community of tech experts. A highly competitive compensation package. Medical insurance. Come and join our #ParserCommunity. Follow us on Linkedin

ABOUT TOSCA At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. We focus on moving away from single-use packaging towards a circular, reusable model, optimizing supply chains end to end and creating more sustainable operations. Customer Service & Asset Specialist – Madrid, Spain To strengthen our Customer Service team within Tosca, we are currently recruiting an enthusiastic Customer Service & Asset Specialist , based in Madrid . Position Purpose As the primary point of contact for customers in Spain, this role ensures a seamless customer experience through effective onboarding, order-to-invoice management, and ongoing operational support. You will work closely with internal departments to address customer needs, contributing to quality, efficiency and continuous improvement across our processes. Key Responsibilities Customer Relationship Management & Support Act as the primary point of contact for customers in Spain, ensuring prompt and professional support Support customer onboarding and build long-term relationships Serve as the liaison between customers and internal departments, ensuring clear communication and timely issue resolution Support customers in reporting and resolving quality issues, working closely with the Quality team Contribute to customer reviews by providing insights and recommendations for continuous improvement Order, Asset & Data Management Ensure a smooth and accurate order-to-invoice process in close coordination with operations, transport and sales teams Support import and export activities and manage transport-related coordination Monitor customer stock, asset movements and declarations, addressing discrepancies when needed Maintain accurate customer and asset master data, with a strong focus on reporting Manage the web store and support price calculation activities Support sales activities and basic purchasing-related tasks Prepare reports and analyses using Excel, including pivot tables Education and Experience Bachelor’s degree preferred, high school diploma or equivalent experience in a customer service, logistics or administrative role Motivation and willingness to learn are more important than years of experience Skills and Competences Strong customer orientation and professional communication skills Accurate, structured and detail-focused way of working Ability to work independently and handle multiple priorities Very good command of Spanish and a solid level of English Good knowledge of MS Office, especially Excel (pivot tables and reporting) Comfortable working in a cross-functional, international environment Our Offer Permanent contract with a competitive remuneration package Continuous learning and development through training and coaching programs A dynamic, fast-growing and international company with a strong sustainability focus A collaborative and supportive team environment Offices in Vallecas, onsite position and going to hybrid model after 6 months Interested? We cultivate a tight-knit team of smart people who care about their work and their colleagues. This is a great opportunity for someone looking to grow in a fast-paced, operational and customer-focused role. Send us your CV in English. We’re looking forward to meeting you! Privacy Notice Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. We value diversity and equal opportunity. Applicants are welcomed on the basis of their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position.

Project Description Our client, a global jewelry manufacturer, is seeking a skilled and proactive IAM Architect to join the Identity & Access Management team. You will play a key role in developing and implementing the vision for IAM through enhancements to SailPoint ISC, improving current LCS processes, identifying gaps in existing processes, and overseeing new application onboarding & integrations. This role will focus on the design, implementation, and operational support of identity and access management solutions, with a strong emphasis on SailPoint IdentityNow and Microsoft Entra ID. Provide the vision for the IAM domain that will focus on providing users with a seamless and secure IAM experience. Contribute to the continuous improvement of IAM governance, policies, and documentation. Collaborate with HR, IT Security, and Infrastructure teams to align IAM capabilities with business needs. Implement and maintain IAM solutions using SailPoint ISC and Microsoft Entra ID. Implement and manage Joiner-Mover-Leaver processes integrated with third-party on-prem and cloud applications, i.e., ServiceNow, HR SuccessFactors, and Active Directory. Developing scripts in Java BeanShell, PowerShell. Writing queries (platform-based, database). Integrate IAM with internal systems and external applications using REST APIs, LDAP, SAML, and OAuth. Monitor and troubleshoot IAM services, ensuring high availability and performance. Proven experience in IAM architecture and implementation in complex enterprise environments. Deep expertise in SailPoint IdentityNow, Microsoft Entra ID (Azure AD), and Active Directory (on-prem). Demonstrated ability to improve user onboarding and authentication experiences. Fluency in English, both written and verbal. Certifications such as CISSP, Microsoft Certified: Identity and Access Administrator Associate, or SailPoint Certified Identity Security Engineer, as well as familiarity with compliance frameworks (e.g., Engagement Model: Direct Independent Contractor (Please read carefully) This is an independent contractor opportunity based on a direct contractual relationship between Zoolatech and the individual service provider. To facilitate this direct partnership, we engage with professionals who are registered and operate as a sole proprietorship, private entrepreneur, or an equivalent self-employment status in your country.

Annata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead you will be involved in dealing with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous improvement projects. In addition, you will be assigned to a number of customers and partners, becoming their main day-to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate and progress the ticket Effective communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates and requests. 3. Manage the D365 service updates when applicable. 4. Manage customer Business as Usual (BAU) releases when applicable. 5. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work. 6. Project management for smaller projects (Under 50 days). 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause. 2. Handle partner and customer incident, request and change request tickets efficiently. 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required. 4. Ensure all support documentation is completed in line with support processes. 5. Work to ensure SLAs are met in line with support agreements. 6. Effective escalation of support tickets where SLA may breach. 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings. 8. Maintain strong relationships with other departments within Annata, ensuring the customer and partner tickets are resolved quickly. 9. Managing multiple concurrent issues and escalations at any one time. Skills and Experience: Required 1. Extensive Microsoft Dynamics Experience: Minimum of 5 years’ hands-on experience with Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE), ideally within a support, customer service, or service delivery environment. 2. Issue & Escalation Management: Proven ability to manage multiple concurrent issues and customer escalations in high-pressure situations, ensuring timely resolution while maintaining high standards of service quality. 3. Problem Solving & Initiative: Self-motivated and proactive in diagnosing and resolving technical and functional issues reported by customers and partners, demonstrating ownership and accountability. 4. Organizational & Prioritization Skills: Strong organizational capabilities with a keen attention to detail, ensuring tasks are prioritized effectively and critical information is clearly communicated and actioned. 5. Communication & Stakeholder Engagement: Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences in both written and verbal formats. 6. Customer Service Excellence: Demonstrated ability to manage customer expectations, respond to inquiries professionally, and deliver a consistently positive customer experience. 7. Support Tools & Systems Proficiency: Skilled in using support platforms and ticketing systems to track, manage, and report on customer support activities. 8. Documentation & Knowledge Management: Capable of creating and maintaining support documentation, including FAQs, troubleshooting guides, and knowledge base articles to improve customer self-service and internal efficiency. 9. Stakeholder Relationship Building: Adept at building trust and rapport with internal and external stakeholders, fostering collaborative relationships that support long-term customer success. 10. Cross-Functional Collaboration: Experience working closely with cross-functional teams—including product, engineering, and account management—to resolve complex issues and relay customer feedback effectively. 11. Time Management & Multitasking: Strong time management skills with the ability to handle multiple customer inquiries and support tasks simultaneously, ensuring deadlines and service levels are consistently met. 12. Release & Service Update Management: Prior experience coordinating Microsoft Dynamics BAU (Business-as-Usual) releases and service updates, including planning, communication, and post-release support. 13. Third-Party Ticket Handling: Experience in logging and managing support tickets with external vendors and Microsoft, ensuring accurate tracking and timely follow-up. 14. Reporting & Insights: Proficient in generating reports and dashboards for internal and external stakeholders, providing insights into support performance, customer health, and service trends. Desirable 1. Global Support Experience: Prior experience working within a global or multi-regional support model, demonstrating an understanding of regional service expectations, time zone coordination, and cultural nuances in customer engagement. 2. Project Tracking Tools: Familiarity with project tracking and collaboration tools such as Microsoft Project, Jira, or Asana, with the ability to monitor progress, manage dependencies, and support cross-functional initiatives. 3. Support Analytics & Metrics: Ability to interpret and analyse support data, including ticket trends, resolution times, and customer satisfaction metrics, to identify areas for improvement and inform strategic decisions. 4. Microsoft Dynamics Dual Write: Experience with Microsoft Dynamics Dual Write integration between F&O and CE is preferred, including understanding of data synchronization and troubleshooting common sync issues. 5. SQL Server Management Studio (SSMS): Proficient in using Microsoft SQL Server Management Studio for querying databases, investigating data-related issues, and supporting root cause analysis. 6. Microsoft Azure DevOps: Skilled in using Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning. 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor’s Degree in Computer Science, Business Administration, Information Technology, or a related field. What Annata Stands For: Annata is a Microsoft Global Independent Software Vendor (ISV) since 2001. With its roots in Iceland, Annata is one of the leading global ISVs and industry partners from Microsoft with offices in all continents. Built on Microsoft Dynamics 365, our A365 solution offers a comprehensive suite of capabilities designed to propel automotive, trucks & buses, and equipment businesses into the realm of digital transformation. Our team consists of employees with different nationalities, origins, religions, and cultural backgrounds. We actively support diversity and demand our employees to respect different opinions and lifestyles. In virtual teams, we utilize the know-how of our international colleagues and secure the maximal output for our clients. We appreciate personal contact with our customers and colleagues, but we also aim to reduce travel to a sensible level – in order to support our employee’s work/life balance and to reduce our ecological footprint.

Annata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead you will be involved in dealing with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous improvement projects. In addition, you will be assigned to a number of customers and partners, becoming their main day-to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate and progress the ticket Effective communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates and requests. 3. Manage the D365 service updates when applicable. 4. Manage customer Business as Usual (BAU) releases when applicable. 5. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work. 6. Project management for smaller projects (Under 50 days). 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause. 2. Handle partner and customer incident, request and change request tickets efficiently. 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required. 4. Ensure all support documentation is completed in line with support processes. 5. Work to ensure SLAs are met in line with support agreements. 6. Effective escalation of support tickets where SLA may breach. 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings. 8. Maintain strong relationships with other departments within Annata, ensuring the customer and partner tickets are resolved quickly. 9. Managing multiple concurrent issues and escalations at any one time. Skills and Experience: Required 1. Extensive Microsoft Dynamics Experience: Minimum of 5 years’ hands-on experience with Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE), ideally within a support, customer service, or service delivery environment. 2. Issue & Escalation Management: Proven ability to manage multiple concurrent issues and customer escalations in high-pressure situations, ensuring timely resolution while maintaining high standards of service quality. 3. Problem Solving & Initiative: Self-motivated and proactive in diagnosing and resolving technical and functional issues reported by customers and partners, demonstrating ownership and accountability. 4. Organizational & Prioritization Skills: Strong organizational capabilities with a keen attention to detail, ensuring tasks are prioritized effectively and critical information is clearly communicated and actioned. 5. Communication & Stakeholder Engagement: Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences in both written and verbal formats. 6. Customer Service Excellence: Demonstrated ability to manage customer expectations, respond to inquiries professionally, and deliver a consistently positive customer experience. 7. Support Tools & Systems Proficiency: Skilled in using support platforms and ticketing systems to track, manage, and report on customer support activities. 8. Documentation & Knowledge Management: Capable of creating and maintaining support documentation, including FAQs, troubleshooting guides, and knowledge base articles to improve customer self-service and internal efficiency. 9. Stakeholder Relationship Building: Adept at building trust and rapport with internal and external stakeholders, fostering collaborative relationships that support long-term customer success. 10. Cross-Functional Collaboration: Experience working closely with cross-functional teams—including product, engineering, and account management—to resolve complex issues and relay customer feedback effectively. 11. Time Management & Multitasking: Strong time management skills with the ability to handle multiple customer inquiries and support tasks simultaneously, ensuring deadlines and service levels are consistently met. 12. Release & Service Update Management: Prior experience coordinating Microsoft Dynamics BAU (Business-as-Usual) releases and service updates, including planning, communication, and post-release support. 13. Third-Party Ticket Handling: Experience in logging and managing support tickets with external vendors and Microsoft, ensuring accurate tracking and timely follow-up. 14. Reporting & Insights: Proficient in generating reports and dashboards for internal and external stakeholders, providing insights into support performance, customer health, and service trends. Desirable 1. Global Support Experience: Prior experience working within a global or multi-regional support model, demonstrating an understanding of regional service expectations, time zone coordination, and cultural nuances in customer engagement. 2. Project Tracking Tools: Familiarity with project tracking and collaboration tools such as Microsoft Project, Jira, or Asana, with the ability to monitor progress, manage dependencies, and support cross-functional initiatives. 3. Support Analytics & Metrics: Ability to interpret and analyse support data, including ticket trends, resolution times, and customer satisfaction metrics, to identify areas for improvement and inform strategic decisions. 4. Microsoft Dynamics Dual Write: Experience with Microsoft Dynamics Dual Write integration between F&O and CE is preferred, including understanding of data synchronization and troubleshooting common sync issues. 5. SQL Server Management Studio (SSMS): Proficient in using Microsoft SQL Server Management Studio for querying databases, investigating data-related issues, and supporting root cause analysis. 6. Microsoft Azure DevOps: Skilled in using Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning. 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor’s Degree in Computer Science, Business Administration, Information Technology, or a related field. What Annata Stands For: Annata is a Microsoft Global Independent Software Vendor (ISV) since 2001. With its roots in Iceland, Annata is one of the leading global ISVs and industry partners from Microsoft with offices in all continents. Built on Microsoft Dynamics 365, our A365 solution offers a comprehensive suite of capabilities designed to propel automotive, trucks & buses, and equipment businesses into the realm of digital transformation. Our team consists of employees with different nationalities, origins, religions, and cultural backgrounds. We actively support diversity and demand our employees to respect different opinions and lifestyles. In virtual teams, we utilize the know-how of our international colleagues and secure the maximal output for our clients. We appreciate personal contact with our customers and colleagues, but we also aim to reduce travel to a sensible level – in order to support our employee’s work/life balance and to reduce our ecological footprint.

We’re looking for a Group Tax Manager to join our Finance team and report directly to the Head of Tax . This is an exciting time to join us as we continue to develop our in-house tax capability, evolving from a fully outsourced model into a dynamic internal advisory and compliance function. You’ll play a key role in shaping the future of the tax function – helping to deliver our roadmap and driving process improvements across the business. Key Responsibilities Be responsible for all Group tax compliance and reporting. Oversee and manage outsourced tax service providers to the Group. Manage country by country and Pillar 2 reporting requirements with Oracle TRCS. Coordinate with other departments to streamline tax processes. Keep up to date with changes in tax legislation and its impact on the Group. Oversee budgeting and forecasting for Corporation Taxes, automating processes where possible using Oracle FCCS/TRCS. Identify and drive tax process improvements and training across the business. Partner with the Head of Tax and wider teams on ad-hoc research, VAT and transfer pricing projects, and new project. Manage relationships with external auditors and advisors. Prepare tax disclosures for statutory accounts, and act as the bridge between the tax and finance functions. Track budgets for external advisors and monitor legislative changes impacting the Group. Knowledge, Skills and Abilities We’re looking for someone who is confident, collaborative, and comfortable working in a fast-paced environment. You’ll combine strong technical knowledge with the ability to “tell the story” behind the numbers. You’ll Also Bring ACA, CTA, ACCA (or equivalent) qualification Strong experience preparing group-level audit provisioning. Excellent understanding of tax accounting and compliance processes. Advanced Microsoft Excel skills (pivot tables, vlookup, sumifs, etc.). Strong communication and stakeholder management skills. A proactive, hands-on approach and a “can-do” attitude. High attention to detail and excellent organisation skills. A collaborative mindset – a big thinker with a small ego. This role will suit someone making their first move from practice, or a tax professional already in-house and looking for a new challenge in a global environment. You are a technically strong tax professional with experience in direct tax and a passion for driving change. You thrive in complex, multinational environments and are eager to broaden your expertise across the full tax lifecycle. Skills, Qualifications & Experience ACA / ACCA / CTA qualified (or equivalent). Proven experience in an in-house tax function within a multinational enterprise. Strong technical knowledge of direct and indirect tax and tax accounting. Excellent communication skills (written and verbal) and cultural awareness. Ability to build strong relationships with local finance teams, advisors, and authorities. Core Competencies Strategic thinker with the ability to anticipate future implications. Strong organizational skills with the ability to prioritize and meet deadlines. Comfortable working with ambiguity and incomplete data. Skilled at managing external advisors and making informed decisions. Hands-on approach and willingness to lead by example.

We’re looking for a Group Tax Manager to join our Finance team and report directly to the Head of Tax . This is an exciting time to join us as we continue to develop our in-house tax capability, evolving from a fully outsourced model into a dynamic internal advisory and compliance function. You’ll play a key role in shaping the future of the tax function – helping to deliver our roadmap and driving process improvements across the business. Key Responsibilities Be responsible for all Group tax compliance and reporting. Oversee and manage outsourced tax service providers to the Group. Manage country by country and Pillar 2 reporting requirements with Oracle TRCS. Coordinate with other departments to streamline tax processes. Keep up to date with changes in tax legislation and its impact on the Group. Oversee budgeting and forecasting for Corporation Taxes, automating processes where possible using Oracle FCCS/TRCS. Identify and drive tax process improvements and training across the business. Partner with the Head of Tax and wider teams on ad-hoc research, VAT and transfer pricing projects, and new project. Manage relationships with external auditors and advisors. Prepare tax disclosures for statutory accounts, and act as the bridge between the tax and finance functions. Track budgets for external advisors and monitor legislative changes impacting the Group. Knowledge, Skills and Abilities We’re looking for someone who is confident, collaborative, and comfortable working in a fast-paced environment. You’ll combine strong technical knowledge with the ability to “tell the story” behind the numbers. You’ll Also Bring ACA, CTA, ACCA (or equivalent) qualification Strong experience preparing group-level audit provisioning. Excellent understanding of tax accounting and compliance processes. Advanced Microsoft Excel skills (pivot tables, vlookup, sumifs, etc.). Strong communication and stakeholder management skills. A proactive, hands-on approach and a “can-do” attitude. High attention to detail and excellent organisation skills. A collaborative mindset – a big thinker with a small ego. This role will suit someone making their first move from practice, or a tax professional already in-house and looking for a new challenge in a global environment. You are a technically strong tax professional with experience in direct tax and a passion for driving change. You thrive in complex, multinational environments and are eager to broaden your expertise across the full tax lifecycle. Skills, Qualifications & Experience ACA / ACCA / CTA qualified (or equivalent). Proven experience in an in-house tax function within a multinational enterprise. Strong technical knowledge of direct and indirect tax and tax accounting. Excellent communication skills (written and verbal) and cultural awareness. Ability to build strong relationships with local finance teams, advisors, and authorities. Core Competencies Strategic thinker with the ability to anticipate future implications. Strong organizational skills with the ability to prioritize and meet deadlines. Comfortable working with ambiguity and incomplete data. Skilled at managing external advisors and making informed decisions. Hands-on approach and willingness to lead by example.

¡Seguimos buscando talento…y nos encantaría que te unieras a nuestro equipo! Para que nos conozcas algo mejor, UST es una multinacional norteamericana certificada como Top Employer y Great Place to Work con más de 35.000 empleados a nivel global y con presencia en más de 35 países. Somos líderes en servicios de tecnología digital y proporcionamos soluciones tecnológicas de gran alcance a grandes compañías. ¿Qué buscamos? Estamos en búsqueda de un/a Azure DevOps Engineer , para dar servicio a uno de nuestros clientes líder en el sector bancario. Funciones: • Implementación y mantenimiento de pipelines CI/CD en Azure DevOps y GitHub Actions. • Creación y gestión de infraestructuras en Microsoft Azure utilizando Terraform. • Integración y despliegue de contenedores en Kubernetes y Docker, apoyando despliegues con Helm cuando aplique. • Monitorización y observabilidad con Azure Monitor / Log Analytics (y Dynatrace si aplica), asegurando así la trazabilidad. • Colaboración con equipos de desarrollo para garantizar prácticas DevOps eficientes. Qué esperamos de ti: CI/CD con Azure DevOps o GitHub Actions Terraform en Azure Docker + Kubernetes Experiencia real en Azure Requisitos valorables: Monitorización y operación con Azure Monitor / Log Analytics Localización Remoto 100% en España. ⏰ Horario Jornada de oficina ¿Qué te ofrecemos? ✈️ 23 días laborables de vacaciones y el 24 y 31 de diciembre. ❤️ Numerosos beneficios sociales (seguro médico, ayuda al teletrabajo, seguro de vida y seguro de accidentes). Programa de Retribución Flexible (tarjeta comida, cheques guardería, tarjeta transporte, clases de inglés online, seguro médico para tu familia…). Acceso gratuito a varias plataformas de formación. Estabilidad y carrera profesional. Tenemos implantado un plan de compensación de referencias internas. Posibilidad de elección de percibir tu salario en 12 o 14 pagas. Medidas de conciliación (horario flexible, teletrabajo, asesoramiento de especialistas (psicólogo, nutricionista, entrenador personal), jornada intensiva los viernes y en verano según proyecto). Plataforma UST Club descuentos y descuentos en gimnasios. Si quieres conocer más, no dudes en inscribirte y nos pondremos en contacto contigo para ampliarte información de la posición ¡Te estamos esperando! En UST nos comprometemos con la igualdad de oportunidades en nuestros procesos de selección y no realizamos ningún tipo de discriminación por razón de raza, género, discapacidad, edad, religión, orientación sexual o nacionalidad. Estamos comprometidos con la discapacidad y apostamos por la incorporación de personas con certificado de discapacidad.

Regulatory Affairs Manager - Biosimilars Experience: 5+ years in Regulatory Affairs within biotech/biopharma INSUD PHARMA operates across the entire pharmaceutical value chain, bringing specialist knowledge and experience in scientific research, development, manufacturing, sales, and commercialization of a broad range of active pharmaceutical ingredients (API), finished dosage forms (FDF), and branded pharmaceutical products, adding value in both human and animal health. Our activities are organized in three synergistic business areas: Industrial (Chemo), Branded (Exeltis), and Biotech (mAbxience), with over 9,000 professionals in more than 50 countries. We are committed to innovation and sustainable development to deliver solutions that positively impact global health. Ready to be a #Challenger at INSUD PHARMA? &##We are seeking a Regulatory Affairs Manager to lead the regulatory strategy for our innovative and biosimilar products, ensuring compliance and collaborating with global, cross-functional teams. Monitor changes in the regulatory landscape, identify their impact, and propose solutions to maintain compliance. Define regulatory strategy for each product in coordination with Management and Business teams. Support the review of license and quality agreements for targeted geographies. Organize the regulatory submission schedule and coordinate with Regulatory Affairs teams. Manage regulatory information and ensure data integrity. Actively participate in scientific committees and project teams. 5+ years of experience in Regulatory Affairs within biotechnology, biopharma, or biosimilars. ~ Fluent in Spanish and English (other languages are a plus). ~ Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Project) and regulatory software. ~ Inspiring, influential, results-oriented with excellent communication skills. Permanent contract &##Professional development & continuous training &##Innovative projects with high impact on health 1–2 interviews (virtual and/or on-site) with HR and technical teams. ~

About the Company Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. Assist and develop creative menu and recipes, ensure quality food product and meeting the highest standard of guests dining experience. Perform daily kitchen operations, assist (at the assigned uni with menu preparation, ensure food quality and freshness, monitor ordering, delivery and stocks control. Supervise and support on food preparation, cooking and general duties Ensure kitchen area and working table clean, tidy and hygiene Ensure food quality, portion size, good hands in bulk cooking/reheating and presentation to meet standards. Ensure ingredients quality when delivery / ordering Assist supervisor for preparing the weekly shift schedule and roster Control food costs To put into effect team’s cooperation and work towards development, implementation, maintenance and improvement of the quality management system. Minimum 7 years working experience as a Jr Sous Chef/Sous Chef, preferably in hotel or catering industry Able to read and write Spanish and English General computer knowledge and operation Shift duty is required

Responsibilities： 1.This job position is responsible for managing and optimizing the aftersales services for white goods products, with a focus on washing machines, refrigerators, and air conditioning units. 2.The role involves overseeing the aftersales experience, managing repair and maintenance services, developing & coordinating with repair centers, and ensuring customer satisfaction. 3. Aftersales Strategy and Planning: Develop and implement aftersales strategies that align with company objectives and enhance customer satisfaction. Analyze aftersales market trends, benchmark and customer feedback to identify areas for improvement in aftersales services. Set KPIs for the aftersales department and ensure targets are met. 3.Customer Service Management:Oversee customer service teams to ensure timely and effective resolution of customer issues related to washing machines, refrigerators, and air conditioning units. Monitor customer satisfaction levels and develop initiatives to improve customer loyalty. Handle escalated customer complaints and ensure a satisfactory resolution. 4.Service Network Management:Manage relationships with authorized repair centers, ensuring they meet company standards for quality and efficiency. Coordinate with service providers to ensure the availability of spare parts and timely completion of repairs. Conduct regular audits of service centers to maintain high service standards. 5.Reporting and Analysis: Prepare regular reports on aftersales performance, including customer satisfaction metrics, service turnaround times, and cost efficiency. Analyze data to identify trends and make data-driven decisions to improve aftersales operations. Present findings and recommendations to senior management. Requirements： 1.Bachelor’s degree in Business Administration, Engineering, or a related field. A Master’s degree is a plus. 2.Minimum of 5 years of experience in aftersales service channel management or operations, preferably in the white goods or consumer electronics industry. 3.Strong knowledge of washing machines, refrigerators, and air conditioning systems. 4.Proven leadership and team management skills. 5.Excellent problem-solving and decision-making abilities. 6.Strong customer focus with a commitment to delivering high-quality service. 7.Experience with ERP/CRM systems and proficiency in data analysis tools. 8.Excellent communication and interpersonal skills. 9.Fluent in English 10.This role may require occasional travel to repair centers, customer locations, or industry events. 11.The position typically operates in an office environment with some time spent in the field. 12.The ideal candidate will have a strong background in the white goods industry, excellent leadership skills, and a deep understanding of technical service operations.