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  • Executive Assistant
    Executive Assistant
    1 day ago
    Full-time
    Sarrià-Sant Gervasi, Barcelona

    Your Mission, Should You Choose to Accept It We are on the lookout for an exceptionally organized, energetic, and positive assistant who thrives in fast-paced and ever-changing environments. As the Executive Assistant to our Chief Commercial & Operational Officer (COCO), you are dedicated to supporting seamless operations. You possess a unique ability to maintain high levels of energy, adapt to constant change, and exhibit unwavering availability. Your impeccable organizational skills, proactive mindset, and optimistic outlook make you an invaluable asset to the COCO and the entire organization. In this role, you will work closely with our COCO and Senior Management Team (SMT) and play a pivotal part in ensuring efficient and smooth day-to-day assistance for a wide range of tasks and responsibilities. You will act as the spider in the web, ensuring seamless coordination and support. In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, The Social Hub is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do: You manage multiple responsibilities at once, making sure nothing slips through the cracks. You thrive in fast-paced, ever-changing environments and adapt quickly. You stay productive and flexible, even when facing unexpected challenges. You work closely with fellow assistants to align executive schedules and support office management as needed. You're available to handle urgent requests or last-minute changes when they arise. You prepare & coordinate meetings, from agenda, to presentations, locations, F&B, and tech setup. You arrange detailed travel plans: flights, hotels, dining, and transport. You manage the COCO’s calendar, ensuring meetings and personal appointments run smoothly and without conflicts. You serve as the COCO’s point of contact, handling calls, emails, and other communication. You organise SMT off-sites Who You Are: You have exceptional organizational skills. For instance you can manage complex schedules, prioritize tasks, and coordinate meetings and appointments. You are proactive and excellent multi-tasker. You are always one step ahead. You possess excellent verbal and written communication skills, enabling you to interact confidently with stakeholders at all levels. Your positive demeanour is contagious, creating a harmonious and welcoming hospitality work environment. You remain upbeat even during demanding situations, uplifting the spirits of those around her and welcoming guests in line with our high standards. You are quick to embrace change and readily adjust your plans to accommodate evolving priorities. You are known for your vibrant energy and enthusiasm. You have a can-do attitude, infusing positivity into every task. You have a Bachelor’s degree. What We Offer: The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change The chance to learn and grow in your role with the potential for future growth Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    No experience
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  • Sales Executive Manager - Hyatt Regency Barcelona Tower
    Sales Executive Manager - Hyatt Regency Barcelona Tower
    2 days ago
    Full-time
    L'Hospitalet de Llobregat

    Join one of Barcelona's leading hotels for the corporate and events sector. At the Hyatt Regency Barcelona Tower, you'll work in a dynamic, international environment focused on service excellence. If you're motivated by the urban pace, challenging operations, and teamwork, this is the place to build a solid career in high-end hospitality. Position Summary We are seeking a dynamic and strategic Sales Executive Manager to lead and inspire the sales team, drive group conversion, and maximize commercial opportunities in line with annual objectives. The ideal candidate will combine strong leadership, commercial proactivity, negotiation skills, and operational excellence to ensure outstanding client experiences and business growth. Key Responsibilities Lead, motivate, and support the sales team to achieve individual and departmental goals. Assign and manage leads effectively, ensuring all inquiries are answered within Hyatt standard response times. Monitor and ensure proper client follow-up throughout the sales cycle. Drive commercial activity with a proactive and energetic approach, participating actively in internal sales actions and initiatives. Develop and communicate a clear strategic sales vision to the team. Participate actively in tentative meetings, ensuring the team attends fully prepared with all relevant information for effective decision-making. Work closely with the Revenue Manager and Head of MICE to optimize business opportunities and strategy alignment. Conduct hotel site inspections and ensure all brand and operational standards are consistently met. Maximize group conversion to achieve annual revenue targets. Support team members in decision-making and client negotiations when needed. Prioritize and strengthen relationships with key partners such as ALHI, CVENT, HB, and other strategic accounts. Negotiate effectively to secure and materialize business opportunities. Expand and maintain the client database through proactive sales activities and networking. Encourage and organize client visits and hotel presentations, transmitting this commercial mindset to the team. Monitor monthly budgets and forecasts, proposing action plans to achieve targets. Maintain visibility with in-house clients and ensure each sales manager follows up together with the assigned group coordinator. Demonstrate flexibility, versatility, and adaptability in a fast-paced environment. Candidate Profile Proven experience in hotel sales management, preferably within luxury hospitality or MICE segments. Strong leadership and team management skills. Excellent communication, negotiation, and organizational abilities. Strategic mindset with strong commercial awareness. Results-oriented with the ability to work under pressure and achieve targets. Proactive, dynamic, and customer-focused attitude. Ability to collaborate cross-functionally with Revenue, Operations, and Events teams. Fluent English required; additional languages are a plus. What We Offer Positive and collaborative working environment. Competitive schedule with work-life balance. Attractive company benefits. Opportunity to grow within an international hospitality environment.

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  • Head of eCommerce
    Head of eCommerce
    6 days ago
    €25000 yearly
    Full-time
    Sant Martí, Barcelona

    Are you a strategic leader ready to own the digital experience for one of Europe's leading shooting sports authorities? We are seeking a visionary who can seamlessly integrate our sales platforms, marketing efforts, and customer support into a unified, high-performing engine. You will be the ultimate owner of our digital revenue streams and customer lifetime value. At Wolfiek, our ambition is to be the most trusted destination worldwide. This role is central to that mission. You will lead and empower a cross-functional team (eCommerce, Marketing, UX/UI, CRM, and SEO) to execute a unified strategy that drives growth, trust, and unparalleled customer satisfaction. With great responsibility comes great power: you will be encouraged (and expected) to overhaul processes, pioneer new market approaches, and ensure operational excellence across all digital touchpoints. Your Mission • Strategic Leadership: Define, own, and execute the end-to-end eCommerce strategy across all Wolfiek storefronts, focusing on revenue targets, margin health, and sustainable growth., • Team & Talent Management: Lead, mentor, and scale the combined team, including: 3 eCommerce Assistants, SEO Manager, UX/UI Specialist, and CRM Manager. Foster a collaborative, high-performance, and customer-centric culture., • Digital Channel Optimization: Oversee the entire customer journey, ensuring seamless integration between Marketing (acquisition), eCommerce operations (conversion), and Customer Service (retention)., • Platform & Experience: Drive continuous improvement across the website experience (UX/UI), site performance, and conversion rate optimization (CRO) based on data analysis., • Data-Driven Decision Making: Define and monitor high-level KPIs (e.g., overall revenue, site conversion rate, NPS, AOV, RPU) and translate performance insights into actionable strategies for each sub-team., • Operational Excellence: Work closely with the Warehouse and Workshop teams to ensure inventory accuracy, fulfillment speed, and service quality meet Wolfiek’s premium standard., • Stay updated: with industry trends, emerging technologies, and best practices in eCommerce to keep our strategies and operations current., • Work closely with sales, customer service, warehouse, and finance teams to ensure seamless operations and deliver an exceptional customer experience. Your Profile & Skills • Proven Digital Leadership: Several years of experience managing significant eCommerce P&L and leading teams that span multiple functions (e.g., Merchandising, Marketing, Support)., • Platform Fluency: Deep operational knowledge of major eCommerce platforms (e.g., Shopify Plus, Magento, or similar) and experience leveraging advanced marketing platforms (Klaviyo, etc.) and helpdesks (HubSpot, etc.)., • Strategic & Tactical Balance: You can craft a 3-year vision while also diving into the weekly performance metrics to guide your team on immediate actions., • People & Culture Builder: A track record of successfully managing and developing diverse specialists (technical, creative, and operational), fostering accountability, and building strong team morale., • Industry Interest (A Strong Plus): A genuine interest in shooting sports or technical enthusiast products helps immensely in understanding customer motivations and pain points., • Strong project management skills, with the ability to manage multiple projects simultaneously., • Creative thinker with a customer-centric mindset. About Wolfiek Wolfiek is a leading authority for premium shooting sports equipment and accessories. We run multiple specialized storefronts and are building a unified platform and product line under the Wolfiek Group umbrella. Our ambition is to become the most trusted and comprehensive destination for airgun shooting enthusiasts worldwide. We combine expert curation, tight community connection, and high-quality gear with personalized service. Headquartered in Barcelona, we serve customers across Europe, with plans to expand to the US in 2026. What We Offer Joining Wolfiek Group means becoming part of a forward-thinking, innovative team in an exciting industry. We offer competitive compensation and opportunities for professional growth. If you believe you are a good fit for this position, please apply. We look forward to hearing from you!

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  • Customer Service Agent (Telephone Operator) - W Barcelona
    Customer Service Agent (Telephone Operator) - W Barcelona
    4 days ago
    Full-time
    Eixample, Barcelona

    POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    No experience
    Easy apply
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