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  • Senior Customer Service Advisor
    Senior Customer Service Advisor
    hace 19 horas
    £50000–£60000 anual
    Jornada completa
    London

    As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

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  • Pest Control
    Pest Control
    hace 14 días
    £27000–£33000 anual
    Jornada completa
    London

    Pest Control Technician Location: London Company: SpringK Pest Solutions An exciting opportunity has arisen for a Pest Control Technician to join our growing team. This role involves delivering complete pest management services, including proofing, inspections, and reporting, while proactively identifying conditions that may lead to pest activity. You’ll take full ownership of pest-related issues across client sites, helping maintain safe, compliant, and pest-free environments. Key Responsibilities Take ownership of all pest-related matters including infestations, cleaning, and proofing. Respond promptly to genuine emergency call-outs. Carry out thorough inspections and produce detailed service reports. Escalate issues to relevant stakeholders where required. Identify non-repairable faults in plant or machinery and report findings with recommendations to management. Provide practical, prioritised recommendations to clients to prevent future pest activity. Carry out proofing works and installations within technical competence and current specifications. Advise site managers of pest activity and potential operational impact. Use pesticides safely and responsibly in line with COSHH regulations. Always comply with company Health & Safety policies. Qualifications are essential RSPH Certificate in Pest Control or BPCA Diplomas Parts 1 & 2 Full UK driving licence Ideal Candidate should have excellent well spoken English, be professional, reliable, and motivated This job is based on the road with minor office work All candidates will be considered regardless of previous pest control experience as long as they are qualified. Company vehicle and further employee package can be discussed in the interview

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  • Sales and Customer Service (No Experience Required)
    Sales and Customer Service (No Experience Required)
    hace 17 días
    £1600–£3000 mensual
    Jornada completa
    London

    We are a renowned company in Dalston, now expanding our sales team. Specialising in field sales & marketing, we focus on boosting brand awareness & driving revenue while delivering excellent customer service. This full time equivalent role offers unlimited earnings, ideal for those motivated by performance & success. Our Organisation’s mission is to connect clients, brands and customers by creating long lasting relationships. All whilst providing a supportive, friendly & motivated environment’s for our teams to achieve their professional & personal goals. This role is not suitable for candidates currently in education due to the full-time equivalent commitment required. Responsibilities Sales: Engage in face-to-face acquisitions in various locations in the Essex area and drive sales and customer experience. Customer Service: Deliver top-notch customer service to ensure satisfaction, retention & customer experience. Marketing: Leverage your expertise to clearly communicate product benefits, effectively boosting brand awareness. Teamwork: Collaborate within the team to refine sales quality and tailor your approach. Client Knowledge: Provide information, stats, case studies and/or examples, and be able answer questions that customers might have. Listen: Take on advice from your mentor, to be able to grow your skills and understanding, and listen to customers and try to overcome objections. Meetings & Events: Participate in daily office meetings & optional social gatherings to grow your network and learning potential. What We Offer Recognition: Celebrate success at weekly meetings & national award ceremonies. Earning Potential: The opportunity to earn through commission and added incentives when certain sales goals are met. Company Culture: Be part of a team that moves fast, supports each other, and knows how to have fun while achieving great things together. Training & Development: Develop sales & customer service skills through one-on-one mentorship with a senior sales associate. Career Growth: Clear path to progress into leadership & mentor roles, within your first year. Incentives: Earn extra rewards, event invites & win invites on international travel events. Prime Location: Office located in the heart of Dalston. Immediate Starts Available! Requirements Communication: Strong face-to-face communication skills. Location: You must be able and willing to commute into Central London. Team Skills: Enjoy working within a team, meeting new people & building connections. Full time Equivalent Availability: Eligible and available to work in the UK for 4/5 full days a week (Between Mon-Sat). No Experience: Experience in customer-facing roles (like retail, hospitality, warehouse, sales or customer service) is a plus but not required due to the initial training they provide. Your next opportunity starts here! Apply now and submit your up to date CV and contact details for this immediate start opportunity. Successful candidates will be contacted within the next few days to answer a few questions and potentially book in for a face to face meeting at our vibrant Romford office. If you're ready to grow, achieve, and be part of something exciting, apply now and start your journey with us!

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  • Account Administrator
    Account Administrator
    hace 19 días
    £29000–£32000 anual
    Jornada completa
    London

    The Account Administrator is an important role within the servicing and collections team. You must have excellent customer service skills to deal with the servicing of mortgages from the point of completion to redemption. Dealing with customers experiencing payment difficulties in the early arrears stage and providing responses to servicing queries. The Account Administrator will work closely with the Collections Team Leader to ensure that accounts are being managed in accordance with our Collections Policy. Key Responsibilities: • Delivering accurate and timely processing of mortgage administration activities, such as redemption requests and setting up of direct debit instructions, • Contacting customers daily regarding unpaid direct debits, • Regular communication with customers with low arrears, • Discussing and negotiating options, e.g. arrangements and forbearance options, within mandate, • Monitoring arrangements to ensure they are complied with, • Signposting customers for free and independent debt advice, • Dealing with new loan completions, • Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale Essential Skills: • Current experience in a servicing or collections role is preferential, • Experience in dealing with customers in financial difficulties, including vulnerable customers, • The ability to relate to customers and communicate pertinent information in a cohesive and professional manner, • Excellent interpersonal and communication skills, • Excellent organisational and prioritisation skills, • Excellent attention to detail, • Ability to work to tight timeframes, • Strong verbal and written communication skills, • An understanding of consumer duty, • An understanding of regulatory requirements and the impact these have on the business, • Strong team player Key Measures: • Maintaining a low level of loans in arrears, • Accuracy in correspondence, • Attention to detail, • Good feedback internally and externally Benefits: • 22 days holiday per year + an extra day for your birthday + bank holidays, • Life Assurance, • Pension

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  • Clinic coordinator
    Clinic coordinator
    hace 22 días
    £13 por hora
    Jornada parcial
    Elstree

    We are seeking a confident and commercially minded Reception coordinator to join our clinic. This role is front facing and sales supportive, combining excellent client care with proactive outbound calling. You will be the first point of contact for clients in clinic and for new enquiries, playing a key role in converting leads into booked consultations and treatments. This is not a passive desk role. You must be comfortable picking up the phone, following up warm leads, handling objections, and confidently discussing our treatments and offers. Duties and responsabilities: Oversee the reception area, warmly welcoming clients and maintaining a professional front-of-house presence. Manage appointment bookings and optimise the clinic schedule to ensure smooth operations and efficiency. Conduct consultations with both new and existing clients, offering tailored recommendations and upselling services where appropriate. Actively engages with clients to ensure they are fully aware of all services, offers and packages, to encourage further bookings. Respond to emails promptly and professionally, handling client and internal enquiries efficiently. Collaborate with the clinic team to ensure smooth operations and exceptional customer services. Responsable for gathering client feedback on their experience and book their next service. Maintaining all data documentation for treatments, services, products for clients and client's files up to date and organised. Monitor stock levels, ensuring adequate supplies are maintained, and uphold high standards of clinic cleanliness. Handle payments to the clinic by card, cash; keep record of financial transactions. Keep the reception and your whole department area clean and tidy. Assist with social media and monthly promotions. Assist with additional duties as needed to support the clinic team. Requirements: Minimum 2 years of experience in a front of house.

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  • Customer Service Manager
    Customer Service Manager
    hace 2 meses
    £31000–£35000 anual
    Jornada completa
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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