1st line support jobs in United Kingdom

Operations Engineer | Cyber Security Service | Cloud Deployment | Automation | Hybrid, London | £45-£65k I'm proud to partner with a growing cybersecurity and IT services business, who have been protecting a vast global customer base for over 8 years, providing an in-house security platform and Security Operations Centre. They are seeking an Operations Engineer at a Mid-Level to provide hands-on technical problems solving and deliver cutting-edge solutions to IT challenges from detections to resolution. This is a great opportunity to join a scaling security business and gain a lot of profession growth - they are keen to train you at pace and push to gain more professional certifications as well as present at industry conferences! The role responsibilities include: • Offering 1st and 2nd line support, • Responding to security incidents raised from SOC, • Regularly meet with clients of various sizes on catch-ups and service reviews, • Build strong knowledge of the software and follow roadmaps to improve customer IT & security The suitable candidate will have a 1st class degree in Computer Science, Cyber Security, Engineering, Mathematics, or Physics, alongside 2-3 years of experience in the Cyber Security space. They’ll also want to see a technical understanding of operating systems, networking, security protocols, and cloud infrastructure In return, you’ll get a competitive salary up to £65k, and hybrid working of 2/3 days a week onsite in Central London. Unfortunately we cannot offer sponsorship at this time. Please contact me at to discuss further! Operations Engineer | Cyber Security Service | Cloud Deployment | Automation | Hybrid, London | £45-£65k

My client is looking for a mid–senior Desktop Support Engineer to join a fast-paced technology team supporting a demanding user base in a high-performance environment. This is a hands-on role suited to someone who enjoys working close to the business, taking ownership of issues end-to-end, and contributing beyond pure support. The role offers exposure to a broad range of technologies and the opportunity to be involved in project work alongside core systems and infrastructure teams. Key Responsibilities • Provide high-quality 1st/2nd line desktop and end-user support, • Support Windows 10/11 and the Microsoft 365 suite (Outlook, Excel, SharePoint, OneDrive), • Troubleshoot hardware, software, and connectivity issues, • Support financial and market data applications (e.g., Bloomberg), • Perform desk setups, workstation builds, and hardware break/fix, • Work closely with infrastructure and systems teams on upgrades and projects, • Contribute to documentation, process improvement, and automation initiatives Required Experience & Skills • 4–12 years of relevant desktop / end-user support experience, • Experience in fast-paced environments; financial services experience preferred but not essential, • Strong Windows desktop support experience and Microsoft stack knowledge, • Excellent troubleshooting skills across hardware, OS, and applications, • Comfortable working in smaller, agile teams with a high degree of responsibility, • Exposure to PowerShell scripting is advantageous, • Basic understanding of TCP/IP and general networking concepts, • Strong communication skills and a service-oriented mindset To apply: directly submit your CV to this job posting or email to .

Our Client Our client is an established Private Bank that operates on a global level. The Role THIS ROLE IS A 6 MONTH CONTRACT ROLE The Front Office Risk Manager plays a critical role in the 1st Line of Defence (1LoD) supporting the Private Bank in managing and monitoring risk across the entire front office client lifecycle – from onboarding through to client management - assessing and mitigating risk. The Front Office Risk Manager’s key responsibilities include risk-related advice to Front Office Management and client-facing staff, assessment and decision-taking related to client risk-related tasks, deliver risk analysis and drive risk-related initiatives across the Private Bank. The Front Office Risk Manager role requires experience in understanding Client Suitability - regulatory requirements, business needs, and risk management principles to drive informed decision-making and mitigate potential client risks. The Front Office Manager supports the Front Office in performance of risk & control self-assessments, assessment and handling of operational risk incidents, ad hoc business risk and conduct reviews. Collaborates with 2nd and 3rd Lines of Defence, Front Management and other relevant stakeholders to ensure a cohesive approach to risk management and highest quality standards. Prepares and delivers Risk Analysis in collaboration to provide transparency and front office supervisory oversight to address any regulatory and quality assurance concerns. The Front Office Risk Manager drives risk awareness and training initiatives. Provides risk-related support and advice for ad-hoc projects The Front Office Risk Manager coordinates and interacts with various internal stakeholders (e.g. compliance, legal, etc.) – leading and implementing change initiatives to improve Front Office and business risk management processes and procedures, ensuring the Front Office team is adaptable to changing regulatory requirements and business needs. The Candidate At least 3 years of experience in a similar Front Office Risk , Business Assurance , Risk Assessment role in the Private Banking or Wealth Management – working closely with the likes of Private Bankers , Wealth Managers or Investment Managers. Client Suitability knowledge and experience - essential Business, preferably with exposure to AML/KYC and Suitability topics Understanding of Client Onboarding In-depth knowledge of risk management principles and practices across markets Strong analytical and problem-solving skills Ability to adapt and thrive in a dynamic environment

Pastael is looking for an experienced, reliable retail assistant to join us for an event in Central London. This is a one-day role taking place over a weekend at the end of February, supporting sales on what we expect to be a very busy day. You’ll be based at the till, helping customers check out quickly and smoothly while keeping calm and friendly in a fast-paced environment. Please note that only applications to will be considered. What you’ll do: • Manage checkouts at the till, • Process payments quickly and accurately, • Support customers with purchases and bundles, • Keep the till area organised, • Work closely with the team to maintain smooth flow Who we’re looking for: • Previous retail experience (essential), • Confident using card readers and POS systems, • Calm, efficient, and friendly under pressure, • Independent and reliable, • Comfortable working in a fast-paced environment Details: • Date: one weekend day at the end of February, • Location: Central London, • Contract: Freelance, • Application deadline: 1st February, • Next step: An in-person interview 📩 To apply, please send the following to , mentioning the role you’re applying for in the subject line: • A short paragraph about you, • Your CV, • Any retail experience Applicants must be 18+ and have the right to work in the UK. Shortlisted candidates will be invited to an in-person coffee morning - the perfect chance to meet up and for you to show us what you’re about!

Our Client Our client is an established Private Bank that operates on a global level. The Role THIS ROLE IS A 6 MONTH CONTRACT ROLE The Front Office Risk Manager plays a critical role in the 1st Line of Defence (1LoD) supporting the Private Bank in managing and monitoring risk across the entire front office client lifecycle – from onboarding through to client management - assessing and mitigating risk. The Front Office Risk Manager’s key responsibilities include risk-related advice to Front Office Management and client-facing staff, assessment and decision-taking related to client risk-related tasks, deliver risk analysis and drive risk-related initiatives across the Private Bank. The Front Office Risk Manager role requires experience in understanding Client Suitability - regulatory requirements, business needs, and risk management principles to drive informed decision-making and mitigate potential client risks. The Front Office Manager supports the Front Office in performance of risk & control self-assessments, assessment and handling of operational risk incidents, ad hoc business risk and conduct reviews. Collaborates with 2nd and 3rd Lines of Defence, Front Management and other relevant stakeholders to ensure a cohesive approach to risk management and highest quality standards. Prepares and delivers Risk Analysis in collaboration to provide transparency and front office supervisory oversight to address any regulatory and quality assurance concerns. The Front Office Risk Manager drives risk awareness and training initiatives. Provides risk-related support and advice for ad-hoc projects The Front Office Risk Manager coordinates and interacts with various internal stakeholders (e.g. compliance, legal, etc.) – leading and implementing change initiatives to improve Front Office and business risk management processes and procedures, ensuring the Front Office team is adaptable to changing regulatory requirements and business needs. The Candidate At least 3 years of experience in a similar Front Office Risk , Business Assurance , Risk Assessment role in the Private Banking or Wealth Management – working closely with the likes of Private Bankers , Wealth Managers or Investment Managers. Client Suitability knowledge and experience - essential Business, preferably with exposure to AML/KYC and Suitability topics Understanding of Client Onboarding In-depth knowledge of risk management principles and practices across markets Strong analytical and problem-solving skills Ability to adapt and thrive in a dynamic environment

Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A, CompTIA Netwo

A customer-first mindset with the ability to connect with and support users at all levels. Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Our client is seeking an IT Support Officer/ 1st Line Support Officer to join them in their Croydo

A growing online education provider is seeking an IT Support Technician to join its expanding IT department. This position involves logging user requests, configuring IT hardware, and troubleshooting software issues. The ideal candidate will have previous IT support experience, strong knowledge of W

IT Support Analyst (1st & 2nd Line) – On‑Site, West London.Between Isleworth & Hounslow (On‑site).Join a collaborative team delivering essential 1st and 2nd line technical support to finance professionals within a busy shared services centre.You’ll be the go‑to person for troubleshooting,

A technology consulting firm in London seeks a skilled IT Support professional to provide first and second line support for end users. Key responsibilities include managing Azure environments, troubleshooting software, and ensuring networking functionality. This role is an excellent opportunity for

Junior IT Support Analyst / 1st Line Support Analyst. ServiceNow Platform Management Technical Support Analyst. ServiceNow Platform Management Technical Support Analyst.

IT Support Analyst (1st Line Support). IT Support Analyst (1st Line Support). You will provide 1st line support, troubleshoot a range of issues, and ensure smooth operations across our Microsoft‑centric technology stack.

Inspired Online Schools is expanding its IT department and is seeking an IT Support Technician based in the South Wales, Crickhowell Office to support a rapidly growing online education provider. Excellent customer‑service orientation and the ability to empathise with user frustrations. Administer

A technology support firm in the United Kingdom seeks a Service Desk Analyst to provide first-line IT support in an 11x7 shift system. Responsibilities include logging incidents, managing requests using ITIL processes, and troubleshooting IT-related problems. Ideal candidates will hold a relevant te

A dynamic IT services company is seeking an IT Support Technician to provide hands-on 1st and 2nd line support in a fast-paced environment. This role offers a competitive salary and opportunities for growth within the company. The ideal candidate possesses strong communication skills, experience in

A recruitment agency is seeking an IT Support Analyst (1st Line Support) based in London. Responsibilities include troubleshooting user issues, managing service requests, and assisting with onboarding. In this role, you will provide essential technical support and ensure smooth operations across Mic

A technology services company is seeking a proactive Service Desk Analyst to join their IT support team in Dartford, UK. The role involves providing 1st and 2nd line support for Windows environments, managing user accounts in Active Directory, and maintaining high levels of customer service.

A leading recruitment agency is seeking an IT Support Assistant to provide tailored IT support within a small, friendly organization. Ideal for someone with prior IT support experience or a recent IT graduate. The role focuses on direct user interaction, hardware/software troubleshooting, and ensuri

This IT Apprentice role involves providing technical support, learning key IT skills (networking, systems, software), and completing structured training (around 20% off‑the‑job) while earning a salary, focusing on hands‑on problem‑solving for users, maintaining equipment, and developing digi

The ideal candidate would be someone that has 1-2 years experience within an 1st Line IT Support role and ideally you will have some qualifications like AZ-900, MS-900, SC-900 or be prepared to undertake these within the 1st 6 months, fully funded by my client. Investigate and diagnose Incidents by

A leading IT solutions provider is seeking an experienced IT Technician to offer onsite support across London and surrounding areas. Benefits include a company car, pension scheme, private medical options, and opportunities for training and career progression. The role requires at least 2 years in 1

End‑user support: Provide timely, high‑quality 1st/2nd‑line support for our teams (on‑site and remote) across hardware, OS, applications and access issues. Monitoring & optimisation: Track IT‑related costs and usage; recommend improvements to reliability, security and spend. Security & com

A tech support firm in Watford is seeking a 1st line support analyst to join a small team. The role involves supporting environments, troubleshooting customer issues, and implementing solutions such as Windows Servers and Office 365.

As a 1st & 2nd Line Support Technician, you will play a crucial role in maintaining the smooth operation of the company's IT infrastructure. The ideal candidate for the 1st & 2nd Line Support Technician role will bring along ~2 years of experience in IT Helpdesk support within a Microsoft environmen

Ideal candidates will have proven experience in IT support, Windows 11, and possess solid networking skills. The role requires strong 1st/2nd line support skills and involves daily operations alongside ongoing network initiatives. This hands-on opportunity offers competitive rates and immediate enga

The role will include: providing 1st and 2nd line support, setting up and maintaining IT equipment and work stations, troubleshooting user issues, training staff on software and equipment, logging IT problems and their resolution, liaising with third parties over licenses and issues, overseeing and

A recruitment agency seeks an IT Service Desk Analyst in Epsom to provide technical support in a hybrid work environment.

Offer includes a salary range of £30k - £37k, along with training opportunities. A multi-academy trust in London seeks an enthusiastic IT Technician to support technology use in schools. Ideal candidates have experience in IT and a passion for customer service.

This position will provide a mixture of 2nd/3rd line service desk/remote support (some 1st line), field support and the installation of IT projects and managed services to their growing customer base. Our client is seeking a 2nd Line Engineer/3rd Line - IT Support Engineer to be part of their growin

My client is looking for a mid–senior Desktop Support Engineer to join a fast-paced technology team supporting a demanding user base in a high-performance environment. Strong Windows desktop support experience and Microsoft stack knowledge. Provide high-quality 1st/2nd line desktop and end‑user

Candidates with the relevant experience or job titles of: IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Techni

The Service Desk Manager is responsible for leading the IT Service Desk team in delivering exceptional 1st and 2nd line support to students, executive education participants, alumni, faculty and staff within a prestigious business school environment. London Business School are thrilled to be recruit

A leading broadcasting company in the UK is seeking a Platform Controller to provide first line technical support for broadcast content. The position is on-site at the Osterley campus, offering a robust training program and various employee rewards and benefits. The role involves minimizing downtime

Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues across a diverse client base. You’ll work closely with

A leading financial services provider seeks an IT Service Desk Analyst for a full-time position. The role requires travel across the UK to various sites and involves administration of IT services, managing end-user IT equipment, and supporting HR processes.

If you are an experienced Application Support Analyst with the listed skills and experience then please apply now to find out more. As part of this journey, they are looking to hire an Application Support Analyst to join their established app support team. Provide 1st and 2nd line technical support

A technology firm in the City of London seeks a mid-senior Desktop Support Engineer to support end-users in a high-performance environment. The successful candidate will provide 1st/2nd line support, troubleshoot hardware and software issues, and collaborate on various projects. Candidates should ha

Working in Tech, Product or Data at Sky is about building the next and the new.From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still.We turn big ideas into the products, content and services millions of people love.And we do it all right here at Sky.Platform Contr

A well-established financial services company is seeking a customer-focused IT Service Desk Analyst to provide 1st line technical support. The position offers a competitive salary, a generous benefits package, hybrid working, and numerous opportunities for professional development. In this role, you

Candidates with the relevant experience or job titles of: IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Techni

Our client is seeking a 1 st line support analyst for their technical team, supporting environments built on the latest industry offerings. As part of the support team, you will be required to help diagnose and resolve issues on customer environments while ensuring that customers receive a high leve

Our client is seeking a 1 st line support analyst for their technical team, supporting environments built on the latest industry offerings. As part of the support team, you will be required to help diagnose and resolve issues on customer environments while ensuring that customers receive a high leve

A technology support company in Watford is seeking a passionate 1st line support analyst to join their technical team. This role involves supporting Windows Servers, Office 365, and cloud solutions while ensuring high levels of customer service.

A leading residential property developer in London is seeking a proactive Service Desk Analyst to provide first and second line IT support.

This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Good understanding of security good practices. Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs.

IT Service Desk Analyst – 3 Month Contract (£250/day, inside IR35). Provide 1st/2nd line support via phone, remote tools, and desk-side visits. Familiarity with iManage, BigHand, or Aderant a plus.

Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible

Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. Collaborate with 1st and 2nd line engineers, offering mentorship and technical leader