1st line support jobs in United Kingdom

Duty Manager - GRIND | National Theatre £34,744 per annum Founded in London in 2011, Grind has grown from a single Shoreditch café into a city-wide collection of buzzing coffee shops, cafés and trucks - serving great coffee, food and cocktails to a killer soundtrack. Our cafés are the beating heart of the brand: fast-paced, vibrant and full of personality. We believe coffee can be a force for good, leading the way with compostable pods, plastic-free packaging and carbon-free shipping. Through the Better Coffee Foundation, we’re on a mission to become the world’s most sustainable coffee company - recovering 43 million pods’ worth of ocean-bound plastic in our first year alone. Purpose As Duty Manager, you’ll be at the heart of the action, leading, motivating, and supporting our team to deliver a world-class hospitality experience. You’ll oversee daily operations, assist Team Leaders when needed, and ensure seamless coordination with the wider venue. If you thrive in fast-paced environments, love hospitality, and want to be part of an iconic venue, we’d love to hear from you! Responsibilities • Lead & Inspire: Brief, motivate, and guide team leaders and Customer Service Assistants (CSAs) to achieve daily financial targets, KPIs, and uphold our exceptional service standards., • Deliver an Outstanding Guest Experience: Keep the customer journey at the heart of everything, identifying opportunities to enhance service and acting on feedback., • Maintain Excellence in Operations: Ensure food and drink offerings are well-stocked, beautifully presented, and consistently delivered with quality in mind., • Optimize Performance & Efficiency: Monitor and maintain systems and equipment, report any issues, and follow up on maintenance to keep everything running smoothly., • Drive Success & Team Growth: Support staff development through inductions, training, and 1-2-1 meetings, ensuring they have the tools and knowledge to succeed., • Ensure Compliance & Safety: Uphold all food safety, health & safety policies, and incident reporting procedures to create a safe and efficient work environment., • Lead Evening Bar Performance: Own after-5pm trade, driving wet sales through confident leadership, upselling and an energetic guest experience., • Develop & Inspire the Team: Coach Team Leaders and CSAs to deliver standout service across coffee and bar, building skills, confidence and product knowledge., • Champion Coffee Excellence: Maintain exceptional coffee standards at all times — from extraction and recipes to presentation and pace — in line with brand expectations., • A natural leader – you lead by example and are always present on the floor with your team., • Passion for exceptional service – you’ll ensure every guest has an unforgettable experience., • Flexibility – evenings, weekends, and bank holidays are all part of the excitement!, • At least 2 years’ experience in a similar role, ready to hit the ground running., • Strong communication skills – both written and verbal., • Previous experience in a high-volume single or multi-venue hospitality or leisure setting., • Knowledge of EPOS and procurement systems (Desirable)., • Awareness of COSHH & Level 3 Food Hygiene (Desirable)., • Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme., • Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia., • Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid., • Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme., • Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products., • Exclusive National Theatre discounts (15% off outlets, 25% off Bookshop, complimentary show tickets), • Food & drink discounts (Kerb Card: 20% off drinks, 50% off food at Seven Dials Market), • VIP last-minute O2 show tickets (subject to availability) Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage. Why Join Us? At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.

Trainee Network Engineer - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Network Engineer Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you.The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 - IT Technician placement (£24K-£30K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£30K. You will need to gain two years experience in this role before you can progress into a Network Technician role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the networking field. This will consist of online training, practical training and an official exam. Network Engineer Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Network Engineer role. We have partnered with a number of large IT companies who have a massive shortage of qualified Network Engineers. In this role the average starting salary is £45K. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords:IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, Network Engineer, IT Network Technician, IT Network Support, Trainee Network Engineer, Networking, Junior Network

At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for several Service Desk Analysts to join our teams. This role will see you working with some of our leading customers providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers. What You'll Do • Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues., • Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s., • Maintaining good customer relations, including visiting sites within the greater London area., • Managing user accounts within Office365 and allocating licenses., • Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed., • Using remote tools such as MDM, Remote control & Chat to resolve user requests., • Deploying PC’s through Windows Autopilot and Intune., • Setting up and configuring Windows based PCs and laptops. What You'll Need You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: - • IT support experience at a 1st line level, • Knowledge of ITIL, incident, problem and change management., • Experience taking responsibility and ownership of stakeholders and projects, • A desire to provide excellent, proactive, customer service, • Well organised, able to multitask and work autonomously, • Positive and energetic, • Happy to work a variety of shifts including weekends

Cyber Security Placement Programme - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Cyber Security Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 - IT Technician placement (£24K-£30K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£30K. You will need to gain two years experience in this role before you can progress into a cyber security analyst role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cyber security field. This will consist of online training, practical training and an official exam. Cyber Security Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Cyber Security Technician role. We have partnered with a number of large IT companies who have a massive shortage of qualified cyber security staff. In this role the average starting salary is £45K. At a one off cost of £990, or a deposit of £206 followed by 13 interest free monthly instalments of £92, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, It Security, IT Security Technician, Trainee IT Security, Trainee Cyber Security Technician, It Security engineer, IT Security engineer, Trainee IT Security engineer, Trainee Cyber Security engineer 'Please note that this is a training course and fees apply’

2nd Line IT Helpdesk Support Engineer, based Waltham Abbey (Hybrid role). Salary £28-32k p.a. + many benefits.An exciting time to join an award-winning business in a phase of growth, in an impactful team to provide advanced technical support and act as the escalation point for complex incidents and service requests across the organisation, as well as mentoring the 1st line team to improve overall service quality.– It’s a great time to embark on your IT career with Jollyes! The BenefitsAt Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most. • Competitive salary of £28-32k p.a. (depending on experience), • iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits., • Retail Trust membership – counselling, wellbeing and financial support for the retail industry, • Colleague ‘Treats’– numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips, • Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand)., • 30% off Jollyes branded products(and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too., • Additional paid leave for your wedding, new pet coming home and your birthday off!, • Enhanced maternity / paternity leave The Role – 2nd Line IT Helpdesk Support Engineer This role sits within our IT team providing advanced technical support and act as the escalation point for complex incidents and service requests across the organisation. The role ensures the stability, reliability, and performance of core IT systems by diagnosing and resolving technical issues that go beyond 1st Line capabilities. This includes supporting critical business applications, maintaining system access and security, and delivering expert troubleshooting to minimise downtime for colleagues across all sites. A full job description is available on request, but to summarise your key responsibilities: • Deliver expert 2nd line technical support across Windows, Microsoft 365, Teams, networking, hardware, and business-critical applications., • Troubleshoot escalated issues, diagnose root causes, and drive long-term fixes while working closely with an MSP when required., • Manage incidents and service requests within SLA, providing clear updates and ensuring high-quality documentation., • Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/deployments., • Maintain and support retail systems and specialised software used across the business., • Contribute to IT projects such as system rollouts, upgrades, hardware refreshes, and new store openings., • Improve IT processes, documentation, and knowledge base content, helping reduce ticket escalations. We’re looking for someone who has a customer-focused, proactive, and professional approach with excellent communication skills. You’ll also have accurate attention to detail and a commitment to delivering high-quality service. Collaborative team player with a desire to learn and grow technically and share our core values of being Wise, Focused, Genuine, Eager, Together To be successful in this role, you’ll need the following skills and experience:Essential • Solid experience in a 2nd Line / Desktop Support environment with competent troubleshooting ability., • Advanced knowledge of Windows 11, Microsoft 365, Exchange Online, Teams, and SharePoint., • Confident administering Active Directory and supporting complex hardware, software, and networking issues (TCP/IP, DNS, DHCP, Wi-Fi, VPN)., • Experience supporting retail or multi-site environments., • Exposure to MDM tools, CRM platforms (e.g., Zoho), and retail systems (Lightspeed, Adyen, Torex, Imagesound)., • Familiarity with Azure AD/cloud security, ITSM/ITIL processes, imaging and deployment tools, and Ubiquiti networking. Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply: If you’re looking for a career with a company who will truly value you and recognize your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today! Respectfully no agencies please

Are you looking for a company that will encourage you to grow and improve? About the company A rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses/ exams as well as be confident enough to take the initiative , Responsibilities • 1-2 years of User Desktop Support experience - i.e. solid desktop support skills., • Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues., • Microsoft Office - resolving customer issues on all versions., • Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues)., • Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g. mailbox limits, mailbox sharing, file and folder permissions., • Smartphone email support (e.g. mailbox setup and synchronisation issues)., • A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on level of seniority of the end user., • At least 1- 2 year exp in support role, • Previous exp in MSP, • Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus., • Bi-annual performance review with management to focus career progression., • Pension., • Remuneration of all work expenses., • Microsoft training plan - study material, study leave and exam costs provided. Bonus of £500 for every exam passed towards certification., • Regular opportunities for overtime., • Long service increases in holiday allocation - 1 day extra 1 holiday per 1 year of service.

Dynamics 365/ CRM Support Analyst Job Description Actively representing an established service sector organisation based in Central London as they look to add to their application team with a D365 CE/ CRM Support Analyst. Joining a like minded team, the role will involve supporting the day to day operation of my clients business critical Dynamics 365 Customer Engagement CRM system - troubleshooting user issues and involved in supporting new system enhancements. This brilliant role offers a great company culture/ work environment, as well as fantastic career growth prospects/ internal progression. The role is currently offered as a 1 year fixed term contract, with a view to the role extending permanently thereafter. My client is seeking a candidate who will work on a hybrid basis - a minimum of 2 day per week from modern Central London offices, and remainder home working. Role & Responsibilities • 1st/ 2nd line troubleshooting/ support on Dynamics CRM/ 365 CE, • Assisting in project related tasks such as requirement gathering/ analysis, testing, training users, • System customisation & Power Platform configuration tasks, • Proven experience supporting Dynamics CRM/ D365 CE systems, • Ability to technically support Dynamics 365 CE/ CRM (1st/ 2nd line), • Broad modular/ industry exposure - ideally sales, marketing, • Exposure to Power BI/ Power Platform customisation (preferable, not essential), • Data management experience (preferable, not essential), • A competitive base salary up to £46,500, • Attractive company benefits package

Senior Third-line Engineer (Apple MDM) Hybrid (Central London) £53,000 - £60,000 (depending on experience) We're supporting a well-regarded London institution with a large, growing Apple estate (thousands of Macs and hundreds of iPads, focused on staff devices). The End User Computing team is expanding and needs a hands-on senior engineer to own and elevate the Apple platform - someone who thrives on deep technical ownership, mentoring a small team, and delivering seamless user experiences in a collaborative, knowledge-sharing environment. This is a true third-line role: final escalation point, MDM architecture, packaging/deployment leadership.. What you'll be doing • Act as the go-to expert and escalation point for all complex Mac-related issues and escalations, • Own the Jamf Pro MDM environment: configuration, policies, deployments, updates, ADE/ABM, and ongoing optimisation for a smooth, secure user experience, • Lead packaging, scripting (heavy bash/shell), and deployment processes; mentor and guide junior team members, • Troubleshoot and resolve advanced Apple device problems across macOS/iOS/iPadOS, • Build and maintain integrations with Microsoft tools (Platform SSO, extensions, Office 365 config/support, compliance flows), • Collaborate across IT teams: share knowledge, document processes, train 1st/2nd line, contribute to continual improvement Essential: • Jamf 200 certification (or equivalent deep proven expertise; Jamf 300/400 a bonus), • Strong hands-on experience managing enterprise Apple MDM (Jamf Pro focus: ADE, software deployment, API automation, configuration profiles), • Proficiency in bash/shell scripting and macOS application packaging (Jamf Composer, autoPKG, etc.), • Solid understanding of Microsoft 365/endpoint integrations and compliance tools, • Proven track record in senior-level Apple support/escalation in enterprise or large-scale environments (higher education, corporate, or similar), • Methodical troubleshooting, attention to detail, proactive mindset, • Jamf Protect/security experience, • Familiarity with 802.1X/network auth automation, • Exposure to scientific/developer tools (e.g., Homebrew, Docker, Git, SPSS/R), • Microsoft Intune knowledge

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (18K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£18-£25K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £18K-25K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

1st Line Support Hybrid 1-2 Days in Office (3 Days During Training) £25,000 - £30,000Permanent, Full Time 8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week) Near Liverpool Street Station City of London Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector! Why work for this company? • Full Benefits List outlined in your contract., • 20 Days Annual Leave that increases each year., • Additional Birthday Off to celebrate your special day!, • Overtime Pay for those extra hours put in., • A supportive work environment with a focus on Work-Life Balance & Flexibility., • Opportunities for Career Growth & Progression within the company., • Answering user calls and emails, providing timely and effective technical support., • Collaborating with other teams to identify and resolve recurring issues., • Testing and troubleshooting user-reported problems and communicating findings to internal teams., • Assisting with onboarding and rollouts of new products., • Monitoring and managing outstanding support tickets, providing updates as necessary., • Maintaining accurate records of support requests and resolutions in our ticketing system., • Familiarity with Microsoft Office Suite., • Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus., • A structured and methodical approach to tasks with strong attention to detail., • Flexibility in working hours, with a willingness to provide out-of-hours support when required., • Excellent communication and interpersonal skills, with the ability to articulate technical information clearly. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company’s IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities • Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices., • Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments., • Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership., • Drive solution design, IT operations, and network security in an enterprise-level setting., • Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment., • Work within a customer-facing role, ensuring IT systems align with business needs., • Participate in infrastructure transformation initiatives, aligning with enterprise-level standards., • Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements • Proven experience in senior infrastructure and security engineering roles., • Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment., • Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus)., • Experience in solution architecture, IT operations, and infrastructure design., • Practical experience in cybersecurity, system design, and infrastructure architecture., • Capable of rolling up sleeves and leading projects from conception to implementation., • A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we’d love to hear from you!

MAC Support Specialist London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic Mac Support Specialist to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You’ll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities: • Provide 2nd line Mac support, • Troubleshoot and resolve Mac issues, • Deliver outstanding customer service through your technical expertise, • Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta, • Escalate complex issues to 3rd line support where required, • Maintain accurate documentation of incidents, fixes and processes, • Continue to self-development and learning, as well as improvement of IT processes and user experience Skills: • Strong hands-on experience supporting Mac devices and MacOS environments, • Proven 1st/2nd line Mac experience is essential, • Experience with Addigy, Jamf, JumpCloud or Okta, • Excellent problem-solving skills, • Understanding of networking fundamentals, • Strong communication and customer service skills, • Proactive team player If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we’d love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week. Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.

MAC 2nd Line Support London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You’ll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities: • Provide 2nd line Mac support, • Troubleshoot and resolve Mac issues, • Deliver outstanding customer service through your technical expertise, • Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta, • Escalate complex issues to 3rd line support where required, • Maintain accurate documentation of incidents, fixes and processes, • Continue to self-development and learning, as well as improvement of IT processes and user experience Skills: • Strong hands-on experience supporting Mac devices and MacOS environments, • Proven 1st/2nd line Mac experience is essential, • Experience with Addigy, Jamf, JumpCloud or Okta, • Excellent problem-solving skills, • Understanding of networking fundamentals, • Strong communication and customer service skills, • Proactive team player If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we’d love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week. Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.

Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based 5 days per week position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills. Purpose of Role • To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP., • Duties include:, • Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure and peripheral items., • Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required., • Carry out Active Directory tasks including user accounts, groups and computers., • Develop any relevant documentation for processes or problem and solution insight information, • Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their IT resources and permissions. Additionally, when employees leave the organisation (Leavers), their access is promptly revoked, and their data is securely managed., • Manage File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM, • Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement. To provide optimised IT processes, reduced downtime, and increased productivity., • Work with the IT Manager with the adoption of new technologies, training for staff, and the refinement of existing systems to ensure that the organisation's IT infrastructure remains cutting-edge and capable of meeting evolving business needs., • Support the IT Manager via regular reporting data to deliver regular reporting, actionable insights, and the implementation of changes based on feedback, fostering a culture of continuous improvement and enhancing overall customer experience., • Adhere to health and safety guidelines and raise any health and safety concerns., • Liaise with 3rd party suppliers where required., • Undertake any IT projects as required by the IT Manager, • Any other tasks as assigned by the IT Manager., • VIP Support: Provide tailored VIP service to designated individuals including high profile staff and executives, delivering a premium service to these individuals by providing faster response times, a tailored approach, and exceptional communication & troubleshooting., • Office Floor walks: Complete a regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement., • Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays, • Maintain daily checks and testing of all Teams rooms, • Build excellent rapport with Customer staff providing encouragement to raise queries, • Maintain coverage for the walk up IT Bar, this provides a walk-up support option for clients including support needs such as software use or setting adjustments and basic training for the use of IT systems where required., • Work with the MSP's management to prioritise business and information needs Salary: £32 - £35000 + Full time PAYE Permanent job with Pension, Private Health Care and Paid Holidays.

£100-115 per day Part Time and Permanent vacancies available Do you want to get your foot on the ladder of the I.T sector and launch your new career? We are currently recruiting I.T Field Engineers to work at various sites around Stirling. No experience is necessary as comprehensive training will be provided. About You: · Regardless of experience, the most important element to any candidate is a genuine passion for I.T & a willingness to learn new skills. · The role of an IT field engineer is field based and will often require you to travel to various sites, so it is imperative you have a valid driving licence, have your own vehicle and have a flexible approach towards traveling to a variety of locations. · Practical skills such as DIY experience would be highly beneficial · Ex- Military- Desirable Main Responsibilities of the IT Field Engineers: • Attending customer sites to install/ resolve IT equipment, • Working closely with the IT support desk to feedback on support calls and ongoing issues Keywords: I.T Field Engineer, Entry Level, Nationwide, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Junior IT Roles Job Types: Full-time, Part-time Pay: £100.00-£115.00 per day Benefits:

IT Service Desk Analyst Location:Epsom | Hybrid (3 days office / 2 days home) Hours:Shift rota between 7am-6pm Mon-Fri + occasional weekends (Around 1 in 4/5 Saturdays (09:00-17:00) additional payment is paid) Salary: Competitive MUST be a car driver due to location Join a supportive team & make a real impact Are you someone who loves helping people, solving problems, and keeping technology running smoothly? Do you thrive in a busy environment where no two days are the same? If so, our client would love to welcome you their IT Service Desk team. They are looking for an experienced 1st / 2nd Line Support Analyst to join their friendly team, supporting colleagues across the business. What the role will require: As one of their Service Desk Analysts, you'll be the go to expert when colleagues need technical support. What will this involve: • Deliver strong technical support, • Log, prioritise and resolve incidents and service requests., • Communicate clearly and confidently with users at all levels., • Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to service., • Help drive service quality and improvement, • Spot recurring trends and raise problem records., • Take part in CAB meetings and contribute to change management., • Work on projects, office moves, and continuous improvement initiatives., • Build great relationships with users and IT teams., • Be a trusted partner to the business., • Provide friendly, professional and empathetic support, especially under pressure., • Keep users updated regularly and ensure they're happy with the outcome., • Create and maintain documentation., • Ensure assets are tagged, tracked and compliant., • 5+ years' experience in a busy Service Desk environment, • Strong troubleshooting ability, • Solid working knowledge of Windows 11, Microsoft 365, and SCCM, • Understanding of the ITIL framework, • Excellent communication skills, written, verbal, and in presenting, • A customer-first mindset and an ability to explain technical issues clearly, • Supportive, close-knit team, • An amazing benefit package, which includes on-site gym, subsidised restaurant, • Opportunities to grow your technical and soft skills, • A role where you truly make an impact on how the business operates, • Involvement in projects, Power App development, and process improvements Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

IBMi Service Desk Up to £40,000pa + Bonus Hybrid working into Watford We’re seeking an experienced Service Desk Technical Consultant to join a small, high-performing team within a leading international technology solutions provider. You’ll deliver remote support to enterprise clients across sectors including Finance, Manufacturing, and Retail, ensuring high availability and optimal performance of critical infrastructure. Key Responsibilities * Provide 1st and 2nd line remote support for IBM i / Power Systems environments * Monitor and manage enterprise systems, backups, HA and DR processes * Investigate and resolve incidents through to completion * Perform patching, upgrades, and technical consultancy as required * Maintain accurate documentation and ticketing records * Collaborate with internal teams to deliver excellent customer outcomes Skills & Experience * Minimum 4 years’ experience in a senior Service Desk or Operations role * Strong IBM i (Power i) expertise in enterprise environments * Experience with IBM i OS, BRMS, work & performance management * Knowledge of SQL, CL, SSL, key management, virtualisation and HA solutions (e.g. Mimix) * Familiarity with monitoring and ticketing tools (e.g. Jira) * Excellent problem-solving, communication, and documentation skills Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Our client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a 2 nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro-active solution driven approach.The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas. The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and escalate to the 3rd line engineering team when required. You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root-cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements. Role requirements: • Previous 2nd line support experience - preferably within an MSP., • Strong proficiency in Windows operating systems (Windows 7, 8, and 10, • Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles., • Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles., • Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail., • Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf., • Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot., • Security practices, including firewalls and Windows security for servers and workstations.

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects. You’ll gain four globally recognised certifications – Microsoft Azure Fundamentals, CompTIA Security+, CompTIA CySA+ and Forescout FSCA – along with over 100 hours of live, instructor-led online training. Everything is built around practical learning, so you’ll get real-world project work that prepares you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect you directly with our partner companies to secure your first role. And if you don’t receive a job offer, we’ll refund 100% of your course fees. What you’ll get: • 4x industry-recognised certifications, • 100+ hours of live online training, • Real-world project work to add to your CV, • Job guarantee on completion – or we refund your course fees Course cost: £2,795. Or £232.91 per month. You don’t need previous technical experience – just strong communication skills, curiosity, and the motivation to learn. If you’re ready to move into a career that pays better, helps you grow faster, and can be done from anywhere, this is your next step. Interested to start your Cyber Security journey? Click below.

Our client, a well-established IT services provider, is seeking a 2nd Line Support Consultant to deliver responsive, high-quality onsite technical support. This role focuses on escalated issue resolution, endpoint management, and close collaboration with 1st line and wider technical teams. You’ll be a visible, knowledgeable presence onsite, ensuring users receive clear communication and effective solutions. Key Responsibilities: • Resolve escalated tickets from 1st Line support, • Troubleshoot Windows OS, Office 365 and connectivity issues, • Deploy and configure devices via Intune or imaging, • Package and deploy approved applications, • Provide Mac support across the estate, • Support video conferencing troubleshooting and escalate to 3rd parties where required, • Maintain accurate documentation and contribute to the knowledge base What We’re Looking For: • Strong Windows OS and M365 troubleshooting skills, • Experience with Intune and endpoint management, • Basic network troubleshooting capability, • Clear documentation and root cause analysis skills, • Confident communicator with a proactive, customer-focused mindset What’s On Offer: • Salary range is dependent on experience, • 35-hour working week (between 8am–7pm, Mon–Fri), • Fully onsite at customer premises, • 25 days holiday rising to 30, • Company bonus scheme, • Ongoing training and certification support This is an excellent opportunity for a strong 2nd Line Engineer who enjoys hands-on troubleshooting, onsite presence, and delivering dependable, high-quality support. Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Clockwork Recruitment is an Equal Opportunities Employer.

Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client’s offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: • Previous experience in a 1st Line or Service Desk role, within a commercial setting, • Proficient with Windows 10/11 and Microsoft Office 365., • Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin., • Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles., • Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools, • Excellent communication and problem-solving skills with a customer-first mindset.

Leak Detection Technician Location: Covering all regions as required Job Type: Full-Time Salary: 30K We are recruiting for a Leak Detection Technician to join a growing leak detection business. This role is focused on providing the best solution to all leak detection instructions received by the Company in the most cost effective and profitable manner. The successful candidate will carry out moisture surveys where needed and support the growth of the Company’s business by keeping ahead of new technology and maintaining sound knowledge of current techniques and procedures. Responsibilities: • Carry out ad hoc projects as directed by the Leak Detection Manager, • Carry out leak detection jobs covering all regions as required, • Progressing outstanding estimates, • Arranging meetings with prospective customers, • Attending seminars and visits, • Ensuring IT system is completed correctly, in line with quality procedures, • Helping technicians with technical problems regarding leak detection and providing coaching where necessary, • Supporting turnover and profit together with the Leak Detection Manager, • Ensuring equipment is serviced correctly in line with quality procedures, • Managing purchasing requirements, • Attending meetings as directed by the Leak Detection Manager, • Liaising with customers, • Assisting with project design, • Development of new techniques together with the Leak Detection Manager, • Ensuring Company and quality procedures are adhered to by restoration technicians, • Carrying out moisture surveys and writing technical reports, • Calibration and repair work to all Leak Detection equipment, • Good general education, • GCSE English / Mathematics, • Knowledge of Company products and services, • Leak detection knowledge, • Technical knowledge (water damage restoration), • Moisture measurement, • Building knowledge, • Drying techniques, • Plumbing, • Thermography, • Building Investigation, • Technical skills – psychometrics, • Electrical, • Building / DIY skills, • Ability to deal with customers under stress, • Strong customer care skills, • Positive attitude, • Lateral thinker Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.

My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Responsibilities • Answering calls and responding to tickets from customers., • Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT., • Triage incoming calls and tickets and liaise with the wider IT team to manage escalations., • Provide on-site technical support at clients’ premises where necessary., • Adhere to defined KPIs and meet the expected SLAs., • Consistently contribute to and update documentation., • On-board and off-board users., • Monitor backups daily and report on any issues that arise. Key Skills & Experience • Minimum 1 years’ experience in a Helpdesk IT support environment, • Experience with support of Windows Desktop OS, • Good working knowledge of PC, laptop and printer hardware, • Good working knowledge of the full MS Office suite, • Basic knowledge of IT networking and cabling, • Excellent telephone manner with good interpersonal and communication skills, • Demonstrable problem-solving skills with a logical train of thought Benefits • 28 days holiday (including Bank Holidays), • Paid study leave, • Hybrid working (office-based/remote), • Performance-related bonus scheme (paid twice yearly), • Excellent training and financial support for industry certifications, • Travel pay plus company Oyster card for work-related travel, • Eye test and glasses vouchers, • Company social events, • Comprehensive onsite training and induction, • Smart casual dress code Any experience with the following would be beneficial (although non-essential): • Previous experience in an MSP environment, • Support for VoIP systems, • Office 365 administration, • Support for Mac OSX, • Certifications from Microsoft, CCNA or other relevant IT certifications Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

2nd Line Engineer - Growing Managed Services Provider London - Hybrid (3 days per week in their office) Paying between £35,000-£38,000, depending on experience. We're working with a fast-growing Managed Services Provider that is expanding its technical support function. They're seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP. This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale. Key Responsibilities • Provide high-quality 2nd line support across a broad customer base, • Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments, • Handle escalations from the 1st Line team and take ownership of more complex incidents, • Support project delivery, migrations, and infrastructure improvements, • Maintain accurate documentation and contribute to internal knowledge sharing, • Deliver remote and occasional on-site support when required Required experience: • Strong experience with the Microsoft ecosystem, including:, • Microsoft 365 administration, • Azure AD / Entra ID, • Windows Server (2016/2019/2022), • Exchange Online, SharePoint Online, Teams, • Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls), • Experience working within an MSP or multi-customer environment, • Confident troubleshooting hardware, software, and cloud-based issues Highly Beneficial: • Exposure to Google Workspace, • Experience supporting macOS devices, • PowerShell or other scripting knowledge, • Familiarity with RMM/PSA tools London - Hybrid (3 days per week in their office) Paying between £35,000-£38,000, depending on experience. Must be eligible to work in the UK.

Service Desk Team Leader - Managed Services Provider Location: London (hybrid) Salary: £, depending on experience. We're proud to be supporting a highly respected and rapidly growing Managed Services Provider as they look to appoint a Service Desk Team Leader. This is an exciting opportunity for an experienced engineer or existing team lead who enjoys a blend of people leadership and hands-on technical work. You'll be leading a close-knit team of five 1st-3rd Line Engineers, ensuring high-quality service delivery while acting as a key escalation point for complex client issues. If you're passionate about developing others, improving processes, and maintaining excellent customer experience, this role offers the perfect platform. Key Responsibilities • Lead, mentor, and support a team of 1st-3rd Line Engineers, • Conduct regular 1:1s, performance reviews, and personal development planning, • Act as the primary technical escalation point for challenging or high-priority incidents, • Oversee day-to-day service desk operations, ensuring SLAs and KPIs are consistently met, • Drive continuous improvement across processes, documentation, and service delivery, • Collaborate closely with senior leadership and project teams to support wider business goals, • Maintain strong relationships with clients, ensuring clear communication and exceptional service Experience required: • Previous experience in a Service Desk Team Leader, Senior Engineer, or similar role, • Strong technical background, ideally within an MSP or multi-customer environment, • Ability to manage, motivate, and develop technical staff, • Excellent troubleshooting skills and confidence handling escalations, • Strong communication and customer-facing abilities, • A proactive mindset with a passion for improving service quality Technical exposure across the Microsoft ecosystem (M365, Azure, Windows Server) is highly desirable. London/Hybrid based. Paying up to £42,000, depending on experience. Must be eligible to work in the UK.

1st Line Support Analyst - Managed Services Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. My client is a leading, well established yet growing MSP and have an immediate requirement for a proven 1st Line Support Analyst coming from a MSP background. As a 1st line Support Analyst, you will be an integral part of a dynamic Service Delivery Team, acting as the first point of contact for client IT requests and issues. The 1st Line Support Analyst will have a solid MSP background and alongside their technical capability will be an outstanding communicator driven by top level customer service. You will have proven 1st line technical competency in technology such as Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. You will also demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects. The role will be office based with the potential to move to hybrid working (3 office / 2 home) after successful probation. This is a great opportunity to work for a proven, growing and well respected MSP. Great opportunities for technical and career development. 1st Line Support Analyst - Managed Services Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

1st Line IT Support Engineer - London - £28,000 - Hybrid Working! Role: 1st Line IT Service Desk AnalystLocation: North West London (Hybrid – 3 days onsite / 2 days remote)Salary: £28,000 (DOE) A well-established Managed Service Provider (MSP) based in London is looking for a 1st Line Service Desk Analyst to join their growing Service Delivery team. This is a fantastic opportunity for someone early in their IT career who enjoys solving technical problems, delivering great customer service, and developing their technical skills within a fast-paced MSP environment. The Role As a Service Desk Analyst, you’ll be the first point of contact for clients, supporting a wide range of users with their day-to-day IT issues. You’ll work as part of a collaborative support team, diagnosing technical problems, managing support tickets, and ensuring customers receive a high level of service. Key Responsibilities Act as the first point of contact for IT support requests via phone, email, and ticketing systemsTroubleshoot and resolve 1st line technical issues within agreed SLAsLog, categorise, and maintain accurate ticket updates throughout the lifecycleDeliver excellent customer service to end users and clientsManage and prioritise your own support queue, escalating where requiredLiaise with third-party vendors and technology partners when necessaryAssist with ticket triage and dispatch responsibilities when required What They’re Looking For Previous experience in an IT support or Service Desk roleStrong troubleshooting skills across Windows OS and Microsoft OfficeExposure to Active Directory, Group Policy, DNS, Microsoft 365 and SharePointBasic understanding of networking conceptsExperience building, configuring, and supporting Windows desktops/laptopsExcellent communication and customer-facing skillsA genuine interest in learning new technologies and progressing in IT The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com. SER-IN

Our client is currently recruiting a 1st line Support Technician to join their IT Operations Team. The 1st line Support Technician will be responsible for triaging tickets and supporting end users to a 1st line level. You will gain exposure to supporting end users both deskside and remotely. This will be based 4 days onsite in London and 1 day in Crawley. Key Responsibilities for the 1st Line Support Technician • Providing support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and efficient manner, • Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents, • Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team, • Logging technical support requests over the telephone or by email, • Using remote control tools and technologies to assist end users as required, • Previous experience in an IT support-related role, • Experience troubleshooting software (Windows 10 and 11), networks (wired & Wi-Fi) and fault diagnosis of hardware, • Knowledge of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) is essential with experience of Microsoft 365 (deployment, troubleshooting, Mail Flow Analysis, etc)

Position: Systems Consultant (3rd Line / Infrastructure) Location: North London area Company: Leading European Managed Service Provider About Us: Join one of Europe’s top 10 MSPs is recruiting to add to their existing dynamic team. The Company delivers enterprise-level IT infrastructure, cybersecurity, support, and consultancy to mid-market and growing businesses. With a strong focus on learning, development, and career growth, we are expanding through innovation and strategic acquisitions. The Role: We’re looking for a proactive, senior Systems Consultant/3rd Line Infrastructure to join the Infrastructure Services Team. As a 3rd line specialist, you’ll manage complex technical issues, drive automation and standardisation, and act as a trusted advisor to both internal teams and clients. The role blends technical expertise with consultative impact, supporting cloud-first, secure, and resilient IT environments. Key Responsibilities: • Lead resolution of complex incidents and provide 3rd line escalation support., • Oversee proactive service delivery, including monitoring, patching, and optimisation., • Drive automation, standardisation, and infrastructure improvements., • Support customer security, backup, and disaster recovery strategies., • Mentor 1st and 2nd line engineers, sharing knowledge and raising team capability., • 2–3+ years in 2nd/3rd line or senior infrastructure roles within MSP or enterprise settings., • Expertise with Microsoft 365, Azure, Windows Server, Active Directory / Entra ID, Group Policy., • Experience with virtualisation (VMware/Hyper-V), networking, firewalls, storage, and automation., • Strong troubleshooting, root cause analysis, and proactive improvement skills. Why Join Us: Be part of a growing, forward-thinking IT services company that values expertise, innovation, and career development. Influence critical infrastructure decisions while working in a collaborative, supportive environment. Apply Now to advance your career in a senior, technically challenging role at a leading MSP.

Role: 2nd Line Support EngineerLocation: London (Hybrid – 3 Days In-Office Weekly)Salary: £38,000 - £42,000Network IT are supporting a leading organisation seeking a 2nd Line Support Engineer to join their IT & Innovation function. This is an excellent opportunity for an experienced support professional who thrives in a customer-focused environment and enjoys solving complex technical issues that go beyond 1st line capability.You will play a key role in delivering high-quality technical support across hardware, software, and network services, ensuring the organisation remains productive, secure, and resilient. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a proactive, team-oriented approach.Role OverviewAs a 2nd Line Support Engineer, you will be responsible for diagnosing, resolving, and documenting escalated IT issues, working closely with internal teams to minimise downtime and maintain an excellent user experience. You will support a broad technology stack (including M365, AD, InTune, remote management tools, and varied endpoint devices), while helping to drive continuous improvement across the support function.The role includes both remote and in-person support, participation in IT projects, knowledge-base contribution, and maintaining service levels across all support interactions.Key Responsibilities • Provide advanced 2nd line technical support for escalated issues, ensuring timely and effective resolution., • Diagnose and troubleshoot hardware, software, and network problems requiring deeper technical expertise., • Deliver in-person support where required, going directly to users to enhance the support experience., • Install, upgrade, support, administer, and troubleshoot technologies provisioned by IT & Innovation, including supported third-party products., • Manage escalations appropriately, ensuring only well-documented, fully-investigated issues progress beyond 2nd line., • Collaborate with IT teams and stakeholders to understand issues, provide solutions, and support IT-related project activity., • Produce clear, accurate documentation in tickets and knowledge-base materials., • Maintain SLAs and manage workload effectively in a customer-focused environment., • Support urgent and time-critical IT tasks where necessary (e.g., VC support for board meetings)., • Contribute to continuous improvement by identifying recurring issues and supporting the enhancement of support processes.Skills & Experience Required, • Experience in a 1st/2nd line support role., • Strong troubleshooting capability across hardware, software, and networks., • Experience with technologies such as M365, Active Directory, AVD, InTune, Android OS, mobile working, remote management tools, and modern endpoints., • Excellent communication skills, able to explain technical issues to non-technical users., • Strong documentation skills, both in ticketing systems and knowledge-base content., • Ability to collaborate with teams, manage SLAs, and maintain strong working relationships., • Understanding of data protection, cybersecurity, and regulatory compliance., • Full driving licence and ability to travel efficiently where required.

IT Helpdesk Engineer (1st line) - IT MSP Cockfosters (5 days a week onsite) £25K-£27.5K A well-established Microsoft Gold Partner based in Cockfosters is seeking a skilled 1st Line IT Helpdesk Engineer with a strong background in MSP environments. This is an excellent opportunity to join a close-knit team that has been supporting SMEs across the South of England and internationally for over 15 years. Having recently moved into a brand-new office, the company is continuing its growth journey and is looking for someone who is passionate about technology, eager to develop their skills, and ready to take on more responsibility. Key Responsibilities: • Act as first point of call for incoming tickets/phone calls, • Support and troubleshooting of Windows 11-10 OS queries, • O365 Administration (SharePoint, OneDrive, Exchange), • Group Policy (DNS/DHCP), • Strong knowledge of Active Directory, • Office 365 Admin & troubleshooting (security, user creation), • Basic networking knowledge, • Experience with Group Policy, DNS, DHCP, • Competitive salary: £25,000-£27,500, • Discretionary annual bonus, • 31 days holiday (including Bank Holidays and Christmas shutdown), • Private medical insurance, • Contributory pension scheme, • Ongoing training and development To apply, press apply now or send your CV to Gianluca @ circlerecruitment . com. Feel free to add me on LinkedIn or call me on for more information Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory London, Barnet, Enfield, Hertfordshire, North London, Networking, IT Support, 1 line, Helpdesk, service desk, infrastructure, Azure, Cloud, Office 365 Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

A global Japanese financial institution is seeking an IT Helpdesk Engineer in London. In this role, you will be responsible for providing high-quality 1st and 2nd line technical support to employees across EMEA region, ensuring a smooth and reliable digital experience. The ideal candidate should have experience in desktop support or IT helpdesk within the financial industry. ELIGIBLE APPLICANTS: • (O) Eligible visa: Permanent residence, Spouse, Partner, Working holiday, Graduate, Freelance VISA SUPPORT: No TYPE: Temp (Potential for permanent) WORKING HOURS: Shift, 35hours per week (within 07:00 - 18:00), Monday to Friday SALARY: £39 level annual leave START: ASAP LOCATION: London IT Helpdesk Main Responsibilities: • Provide 1st and 2nd line IT support to end users across EMEA for Windows devices, mobile devices (iOS/Android), VDI (Citrix), applications and peripherals via onsite and remote support, • Perform device management and IT operations including imaging, workstation setup, patching, application deployment and hardware refresh, • Monitor and maintain laptops, printers and other critical devices, logging and escalating issues where necessary, • Manage endpoint patching and configuration via SCCM or equivalent tools while maintaining IT asset records and ensuring security compliance, • Act as a point of contact via Tech Bar and remote support channels, managing incidents and service requests through the ITSM platform, • Collaborate with internal teams and vendors to troubleshoot and resolve technical issues, • Support IT projects and contribute to documentation, knowledge articles, training and continuous service improvement IT Helpdesk Ideal Candidate: • Experience in desktop support or IT helpdesk within the financial industry, • Business level fluency in English, • Some understanding of Japanese culture and Japanese language would be advantageous ** All applicants for the IT Helpdesk must have the right to work in the country as the Company is not able to offer visa support. *We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£30K-£40K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£30-£40K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £30K-40K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

2 Line Support Engineer Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities • Encompass line manager responsibilities for a group of 2nd line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained., • Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution., • A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur., • Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless., • Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type)., • Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues., • Critically the role holder will have empathy and patience, considering the user experience in every interaction., • Carry out additional duties commensurate to the role., • Substantive experience in a 1st and 2 Line support., • Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation., • Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks., • Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail., • Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required., • Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction., • Always curious with a willingness to learn and adapt to new technologies and processes., • Azure, • Windows/O365/Entra/Active Directory, • VMWare, • Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

2nd Line Support Engineer – Solve the problems others can’t. £38,000 – £42,200 | Paddington, London (Hybrid – 3 days onsite) Some engineers enjoy closing tickets. Others enjoy figuring things out. You’re the person people turn to when the problem hasn’t been solved the first time. When the issue needs deeper troubleshooting. When the fix isn’t obvious. This role is built for that kind of engineer. You’ll step in where 1st line leaves off, working across Microsoft technologies and infrastructure to resolve the more complex issues, the ones that require curiosity, persistence, and a proper technical mindset. What’s in it for you? • Salary: £38,000 – £42,200, • Location: Paddington, London (3 days in the office, 2 from home), • Role: Genuine 2nd line support with real technical depth, • Environment: Microsoft 365, Windows Server and modern endpoint technologies, • Impact: You’ll be the escalation point when problems need solving properly, • Team: Collaborative IT function where knowledge-sharing is encouraged What you’ll be doing • Taking ownership of technical issues escalated from the 1st line team, • Troubleshooting more complex problems across Microsoft environments, • Investigating root causes rather than applying quick fixes, • Supporting users across desktop, infrastructure and cloud technologies, • Working closely with colleagues across the wider IT team to resolve issues efficiently, • Documenting solutions and helping improve knowledge across the support function, • Getting involved in wider technical initiatives and improvement projects What you’ll bring • Experience in a 1st / 2nd line IT support role, ideally in a Microsoft environment, • Strong troubleshooting skills across M365, Windows Server and desktop technologies, • The ability to dig into problems and see them through to resolution, • Confidence explaining technical issues to non-technical users, • A collaborative approach to working with colleagues across IT, • Someone who enjoys learning and improving how things work This role suits someone who enjoys getting stuck into technical problems and being the person who turns frustration into solutions. If you like understanding why something broke, not just that it broke, you’ll feel right at home here. Interested? Send your CV to bob . bath@ mexasolutions . com and let’s have a confidential chat.

1st Line IT Support Engineer Location: North West London - close to Stonebridge Park StationSalary: £26,500Hours: Monday–Friday, 08:30–17:30Department: IT Overview My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations. You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies. Key Responsibilities • Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs, • Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary, • Support service desk processes including Joiners, Movers, and Leavers, • Deliver excellent customer service to all users across the organisation, • Identify opportunities to enhance IT services, tools, and internal processes, • Drive improvements to user experience and service desk performance, • Assist the wider service desk team with troubleshooting, analysis, and issue resolution, • Support end-user training on key platforms and technologies, • Maintain accurate stock levels and asset inventories, • Share updates with the wider team on changes, maintenance, known issues, and new services Essential Skills & Experience • Experience supporting end users within an IT environment, • Azure and on-prem Active Directory administration, • Windows 10/11 operating system support, • Microsoft 365 / Office 365 user administration, • Understanding of LAN/WAN networking, TCP/IP, DNS, VPN, • Experience using an incident/request helpdesk management system, • Hardware and software asset management, • Strong troubleshooting and problem-solving skills, • Right to work in the UK

Onsite IT Support Engineer / 2nd Line Desktop Support Technician A fantastic opportunity for a skilled IT Support professional with strong Microsoft 365, Azure and endpoint management experience to join a fast-growing managed services environment delivering high-quality technical support and cloud computing solutions. If you’ve also worked in the following roles, we’d also like to hear from you: 2nd Line Support Engineer, Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: £32,000 per annum + up to £4,000 Bonus + Benefits (see below) LOCATION:Fully Onsite at London client sites (zones 1-6) JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Support Engineer / 2nd Line Desktop Support Technician to join a dynamic managed services environment supporting London-based clients. As an Onsite IT Support Engineer / 2nd Line Desktop Support Technician you will act as a key escalation point, resolving complex IT support issues across Microsoft Windows, Microsoft 365, Azure cloud services and endpoint management platforms. The Onsite IT Support Engineer / 2nd Line Desktop Support Technician will deliver outstanding customer service, manage incidents and service requests in line with ITIL processes, and mentor junior team members while ensuring SLAs and security standards are consistently achieved. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Onsite IT Support Engineer / 2nd Line Desktop Support Technician include: • Second Line Technical Support: Log, classify and resolve incidents and service requests via telephone, email and live chat, • Incident Escalation: Investigate complex desktop support and end-user computing issues escalated from 1st Line, • Microsoft Environment Support: Troubleshoot Windows 10/11, Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint), Entra ID, Active Directory, Intune and Autopilot, • Cloud & Infrastructure Support: Assist with Azure administration, DNS, DHCP and infrastructure monitoring toolsets, • New Starter Provisioning: Support onboarding processes and configure user accounts, devices and access, • Vendor Liaison: Escalate application issues to third-party software vendors where required, • SLA Management: Manage P1 incidents and priority tickets in line with agreed service level agreements, • Call Queue Ownership: Maintain accurate ticket documentation and provide regular client updates, • VIP Support: Deliver high-priority assistance to senior stakeholders, • Team Development: Mentor and support 1st Line engineers to enhance technical capability, • Field Support Cover: Provide onsite support cover when required CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in a 2nd Line IT Support, Service Desk Analyst or Technical Support Engineer role, • Proven experience of troubleshooting Microsoft Windows 10/11 and Microsoft 365 applications, • Experience with Entra ID, Active Directory, Intune and Autopilot administration, • Experience with DNS and DHCP configuration and troubleshooting, • Experience working within an ITIL framework, including Incident Management and Service Request Fulfilment, • Proven experience of working to SLAs within a structured service desk environment, • Excellent communication and customer service skills with clear written and spoken English, • Ability to prioritise workload, manage competing demands and maintain high-quality ticket documentation, • Proactive, solutions-focused approach with strong problem-solving skills, • Experience within a Managed Service Provider (MSP) environment, • ITI v3 or v4 Foundation certification, • Experience supporting Apple Mac devices, • Knowledge of cyber security best practice and security incident processes, • Experience in an ISO27001 aligned environment, • Experience with Windows Server administration and networking / WiFi troubleshooting BENEFITS • Performance based bonus (up to £4,000), • Industry renowned training and certifications (sponsored), • Personal development time with access to Pluralsight training platform, • Discretionary company sick pay, • 23 days’ holiday plus Bank Holidays, increasing with length of service, • Day off on your birthday APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14470 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Evolve are delighted to be partnering with a leading online pharmacy that is seeking a Pharmacy Dispenser to join their team in London. You’ll support daily operations while working in line with GPhC regulations and company Health & Safety policies. This is a fantastic opportunity to develop your skills in a fast-paced, innovative environment, contributing to a team that values precision, collaboration, and continuous improvement. This is a full-time permanent position, working around 40 hours per week, Monday to Friday, either 8:30am - 5:00pm or 9:00am–5:30pm, offering a consistent weekday schedule. What’s on offer? Excellent Salary & Benefits - A competitive starting salary of £27,000 DOE, plus store discount, pension, no weekend working and more! Connected Team Culture - Enjoy a more personal, supportive, and collaborative work environment. Ideal Requirements for the Pharmacy Dispenser • Bring your expertise to the team with a Level 2 in Pharmacy Services (or equivalent qualification) a solid foundation to grow your pharmacy career., • Make an impact from day one by drawing on your previous experience in a pharmacy setting, whether in distance selling or community pharmacy., • Showcase your attention to detail by handling prescriptions and medication orders with the highest level of accuracy and care., • Thrive in a dynamic environment where your strong organisational skills and ability to juggle multiple tasks will be highly valued and recognised. Role Responsibilities for the Pharmacy Dispenser • Ensure safe and compliant prescription processing - Conduct thorough legal and quality checks on prescriptions and customer-submitted documents, following current GPhC and regulatory guidance., • Manage and optimise pharmacy stock - Take ownership of stock levels, rotation, and handling of WDA items, applying MHRA GDP standards to maintain high-quality service., • Collaborate across teams - Liaise with prescribers, colleagues, and other Acre sites to resolve queries and ensure smooth, efficient order processing., • Drive continuous improvement - Contribute to SOP reviews, corrective action plans, and process enhancements, helping to maintain the highest pharmacy standards. Recruitment Process 2 stage interview process 1st stage – A Microsoft Teams meeting invitation with the hiring manager. 2nd stage – A face to face interview, followed by a tour on site. Meet an amazing team and get your chance to join a company where your work truly makes a difference, your ideas are valued, and your career can grow with purpose. Excited to learn more? Click apply or reach out to the Pharmacy recruitment team for full details! Get to know your recruiter, Katie, on our website: ___ Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors. Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Job Title: CRM Technology Manager (Braze Specialist) Client Location: London (Hybrid) Starting: 26/05/2026 Minimum Pay (per year): 60000.00 Maximum Pay (per year): 70000.00 Hours: Full-time Duration: Permanent Job Description: CRM Technology Manager (Braze Specialist) Role Purpose • We’re looking for a hands-on CRM Technology Manager (Braze Specialist) to own and optimise our global CRM infrastructure., • With migration to Braze largely complete, this role moves into full technical ownership — ensuring our CRM ecosystem is stable, scalable, compliant, and capable of supporting multi-channel growth., • You will architect, integrate, monitor, and continuously improve our CRM platform and vendor ecosystem — working closely with CRM, Data Engineering, andProduct Engineering teams., • This is a deep operator role. You will build, debug, and take root-cause ownership— not just advise. Reporting & Team Context • You’ll be part of a close-knit Martech team supporting CRM and Performance Marketing capability., • Senior CRM Managers will rely on you to unlock Braze’s full potential., • Data Engineering partners with you on CRM data models and optimisation., • Native and Web Engineering teams work with you to integrate CRM into product and app channels., • A Marketing Technology Support Specialist provides 1st-line support; you provide 2nd-line technical expertise and are protected to focus on strategic platform improvements., • There is no direct line management, but you will be a technical authority in this space. Key Responsibilities • Platform Ownership, • Act as the technical owner of Braze and the wider CRM vendor ecosystem, • Braze, SparkPost/ESP, Branch, Validity, Hightouch, Databricks)., • Ensure the platform is stable, scalable, and architected for long-term growth., • Define and maintain scalable event taxonomies, naming conventions, and governance standards., • Build and maintain documentation, integration specs, and playbooks that scale globally., • Ensure strong deliverability practices across email and push (SPF, DKIM,DMARC, IP warming, token management, throttling)., • Identify and mitigate systemic CRM platform risks before they impact commercial performance., • Provide second-line escalation support for complex CRM technical issues. Data & Integration Architecture • Partner with Data Engineering to define and optimise the CRM data model., • Validate and debug data flows end-to-end (app → warehouse → Braze →campaign output)., • Define and maintain clear data contracts between Engineering and CRM., • Oversee SDK integrations and API-triggered messaging across web and nativeapp environments., • Ensure identity resolution, consent handling, and schema alignment are robustand future-proof. Advanced Braze Build & Optimisation • Design and optimise complex Canvas journeys across markets., • CRM Technology Manager (Braze Specialist) V2 2, • Build scalable, reusable HTML/CSS/Liquid templates., • Leverage advanced Braze capabilities including Webhooks, Connected Content, Catalogs, API-triggered campaigns, and personalisation logic., • Champion best practice segmentation, targeting, and performanceoptimisation., • Support experimentation frameworks in partnership with CRM and Data. Channel Expansion • Architect and operationalise new CRM channels (e.g. WhatsApp, SMS, in-app)end-to-end, including consent model design, SDK/API integration, eventschema definition, and performance measurement frameworks., • Scope architecture, integration requirements, consent models, and testingframeworks., • Build playbooks to ensure repeatable, high-quality rollout across markets. Martech Roadmap & Capability Growth • Identify opportunities to improve our Martech ecosystem and platform usage., • Evaluate new Braze features and emerging capabilities pragmatically., • Contribute to shaping a best-in-breed Martech stack that supports CRM andPerformance Marketing teams. Success in the First 6 Months • Finalise and stabilise the UK migration to Braze., • Expand CRM beyond predominantly email and push into at least one newchannel (e.g. WhatsApp, SMS, in-app), with strong architecture andgovernance., • Improve platform reliability, documentation, and QA standards., • Help demonstrate clear ROI from improved Braze utilisation., • CRM Technology Manager (Braze Specialist) V2 3, • Build trust with Senior CRM Managers as the go-to technical expert., • Establish a clear view of “what next” in Martech capability. Skills & Experience Essential • Deep, hands-on experience administering Braze (or comparable CEP),including advanced Canvas builds and complex Liquid logic., • Strong technical capability across, • SDKs, APIs, SQL, data modelling, and ETLpipelines, • Experience debugging data issues end-to-end across product, warehouse,and CRM platforms., • Experience defining and maintaining scalable event taxonomies and CRM data schemas, • Hands-on experience integrating CRM into native app and web environments,including push (APNs/FCM) and in-app messaging., • Experience launching or operationalising new CRM channels (SMS,WhatsApp, in-app)., • Strong understanding of email and push deliverability best practice, • Ability to build scalable, reusable templates using HTML, CSS, and Liquid, • Experience implementing governance, QA frameworks, and permissionmodels within CRM platforms., • Comfortable working cross-functionally with CRM, Data Engineering, andProduct Engineering., • Strong documentation and communication skills., • Experience working in regulated or PII-heavy environments. Desirable • Experience completing or stabilising a multi-market CRM platform migration., • Familiarity with warehouse-native CRM setups (e.g. Databricks + Reverse ETLtools)., • Exposure to AI-enabled marketing capabilities., • Experience working in global or multi-market environments., • Fintech or regulated industry experience.

My client is looking for a mid–senior Desktop Support Engineer to join a fast-paced technology team supporting a demanding user base in a high-performance environment. This is a hands-on role suited to someone who enjoys working close to the business, taking ownership of issues end-to-end, and contributing beyond pure support. The role offers exposure to a broad range of technologies and the opportunity to be involved in project work alongside core systems and infrastructure teams. Key Responsibilities • Provide high-quality 1st/2nd line desktop and end-user support, • Support Windows 10/11 and the Microsoft 365 suite (Outlook, Excel, SharePoint, OneDrive), • Troubleshoot hardware, software, and connectivity issues, • Support financial and market data applications (e.g., Bloomberg), • Perform desk setups, workstation builds, and hardware break/fix, • Work closely with infrastructure and systems teams on upgrades and projects, • Contribute to documentation, process improvement, and automation initiatives Required Experience & Skills • 4–12 years of relevant desktop / end-user support experience, • Experience in fast-paced environments; financial services experience preferred but not essential, • Strong Windows desktop support experience and Microsoft stack knowledge, • Excellent troubleshooting skills across hardware, OS, and applications, • Comfortable working in smaller, agile teams with a high degree of responsibility, • Exposure to PowerShell scripting is advantageous, • Basic understanding of TCP/IP and general networking concepts, • Strong communication skills and a service-oriented mindset To apply: directly submit your CV to this job posting or email to .

Head of Credit Risk Policy, Quality Assurance and Frameworks Up to £130,000 pa 📍 London / Hybrid 🏦 Specialist UK Bank Our client are a specialist bank focused on supporting SMEs through targeted lending across real estate finance, asset finance and structured wholesale finance. Their model combines sector expertise, disciplined risk management and strong governance to deliver sustainable growth and long-term value. We are seeking an experienced Head of Credit Risk Policy, Quality Assurance and Frameworks to join our 2nd Line of Defence Risk & Compliance function, reporting to the Chief Credit Officer. This is a senior leadership role responsible for the oversight, development and continuous enhancement of the Credit Risk Management Framework. The role provides independent challenge across the lending portfolio while shaping credit risk strategy, policy governance and quality assurance activity. The position offers significant executive visibility and the opportunity to influence regulatory engagement, capital planning and portfolio risk direction within a growing specialist bank. Key Responsibilities • Own and enhance the Credit Risk Management Framework and supporting policies, • Oversee Credit Risk Quality Assurance activity within the Second Line, • Support ICAAP requirements and regulatory capital planning, • Ensure compliance with evolving regulatory expectations (including IFRS9 and capital methodologies), • Support effective governance of Credit Committees, • Oversee and challenge credit risk reporting, portfolio analytics and risk appetite reviews, • Identify emerging credit risks and regulatory-driven impacts, • Strengthen cross-functional relationships across 1st and 2nd Line teams Experience & Expertise • Significant senior experience in Credit Risk, including credit sanctioning, policy design and framework development, • Experience within challenger and/or mainstream banking environments, • Strong understanding of UK regulatory frameworks, including IFRS9 and capital methodologies, • Knowledge of SME, property and specialist lending markets, • Experience in portfolio analytics and awareness of risk modelling concepts (PD/LGD), • Industry qualifications such as ACIB or equivalent

About ENBD Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region. Job Overview As a Assistant Manager – PB Governance and Business Support at Emirates NBD, your role is to support the PB Governance Senior Manager in delivering the Private Banking governanceframework across the business, aligned to FCA/PRA expectations and internal policies. Key Responsibilities • Track and drive completion of governance actions, ensuring clear ownership, deadlines,evidence, and escalation of overdue items., • Produce and maintain management information (MI) and dashboards for senior management andgovernance committees covering key risk and conduct themes, incidents, complaints, breaches,and control performance., • Assist with embedding Consumer Duty (including outcomes monitoring, MI quality, andgovernance evidencing) within Private Banking Departmental activities., • Support conduct risk oversight, including identification of emerging risks, thematic insights, and review of relevant management information., • Coordinate regulatory and policy compliance activities for Private Banking, including attestations, policy reviews, and annual governance calendars., • Partner with 1st line teams (front office, business support, operations) and 2nd line (Compliance, Risk) to ensure effective oversight and issue resolution., • Support oversight of operational risk processes, including risk and control self-assessments (RCSAs), control testing coordination, key risk indicators (KRIs), and incident reporting governance., • Assist with governance of client outcomes and service quality, including review of complaints trends, root cause analysis, and remediation tracking., • Assist in maintaining the governance document suite (terms of references, policies/standards mapping, standard operating procedures) ensuring version control and audit readiness., • Support in coordinating reviews of new or changed products, propositions, and distribution activity from a governance and conduct perspective (as applicable to the operating model)., • Support oversight of financial crime governance in Private Banking (e.g., KYC/CDD quality themes, periodic review adherence, trigger event reviews, PEP/high-risk client controls) through MI and actions tracking., • Contribute to internal audit and compliance assurance activity: prepare evidence packs, coordinate responses, and track actions to closure., • Assist with regulatory change impact tracking relevant to Private Banking and support implementation governance (including stakeholder mapping and reporting)., • Ensure governance outputs meet good practice standards (clarity of decisions, rationale, challenge captured, consistent evidence trails)., • Support training and communications to improve awareness of governance requirements, controls, and responsibilities across Private Banking Department., • Identify process improvements to streamline governance operations (e.g., MI automation, action tracking enhancements, pack standardisation)., • Ensure adherence to data protection, confidentiality, and information security requirements when handling client/business data. Skills and Experience • University degree at a minimum., • Professional qualifications in Governance, Risk or Compliance is desirable., • Experience in private banking, wealth management, or retail banking governance/controls (1st line and/or 2nd line), • Good understanding of FCA conduct expectations (including Consumer Duty), operational risk, and governance best practice, • Strong MI capability (Excel/PowerPoint; Power BI or similar desirable) with ability to turn data into clear insight and actions, • Excellent command of written and spoken English, • Excellent interpersonal and verbal skills There’s never been a better time to join Emirates NBD. We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits. At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.

About ENBD Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region. Job Overview As a Manager – PB Governance and Business Support at Emirates NBD, your role is to support the PB Governance Senior Manager in delivering the Private Banking governance framework across the business, aligned to FCA/PRA expectations and internal policies. Key Responsibilities • Own and deliver day-to-day 1st line financial crime governance for Private Banking Department, ensuring financial crime risks are clearly owned and managed within the business as 1st LoD., • Maintain a clear view of Private Banking Department financial crime risk ownership and control responsibilities, supporting effective escalation routes and avoiding blurred lines of accountability., • Oversee 1st line completion and quality of core Private Banking Department financial crime controls in line with the Bank’s control design., • Produce and deliver robust MI for senior stakeholders and relevant governance committees (e.g., KYC quality, CDD volumes, non conforming reviews, backlogs, TATs, overdue reviews, incidents, complaints, breaches and control performance), focusing on trends, root causes, and required actions., • Provide subject matter expertise in FC related advisory queries;, • Drive governance oversight of 2nd line escalations, such as sanctions screening and transaction monitoring operational performance (capacity, backlog, ageing, quality themes), coordinating remediation actions with Relationship Managers and PB Support Team., • Coordinate and support 1st line control testing / quality assurance activity for Private Banking financial crime processes, ensuring outcomes are documented, actions are owned, and re-testing is completed., • Manage FC related issue and breach governance: log, triage, assess impact, ensure containment and remediation, and provide clear reporting and escalation to relevant committees., • Support the PB Governance Senior Manager in delivering any FC related projects., • Act as a key interface with Compliance Financial Crime (2nd line) and Operational Risk (2nd line) to support effective challenge, timely responses to queries, risk assessments, and governance of agreed actions., • Support financial crime policy and standards implementation in Private Banking by coordinating impact assessments, roll-out plans, attestations, procedural updates and staff communications/training completion tracking., • Lead governance tracking for client onboarding, periodic and trigger event reviews, ensuring appropriate sign-off routes and timely progression of approvals., • Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), quality checking on completed client files to verify accuracy, completeness, quality and suitability related information in line with the internal policies and procedures., • Delivering Quality Control checks with a strong attention to detail, comprehensive QC feedback to PB team members including ongoing mentoring and upskilling on specific AML policies and procedures, in a timely and concise manner., • Provide management support and coaching to KYC and QC analysts, including work allocation, checking output quality, and supporting performance management aligned to governance deliverables., • Identify and implement continuous improvements to governance processes (e.g., MI automation, action tracking discipline, pack standardisation, clearer KRIs/KPIs)., • Track and drive completion of governance actions, ensuring clear ownership, deadlines, evidence, and escalation of overdue items., • Partner with 1st line teams (front office, business support, operations) and 2nd line (Compliance, Risk) to ensure effective oversight and issue resolution on FC related matters., • Support preparation for FC 2nd line reviews, internal audit, and external assurance by coordinating evidence packs, ensuring control narratives are current, and tracking actions to closure., • Identify process improvements to streamline governance operations (e.g., MI automation, action tracking enhancements, pack standardisation). Skills and Experience • University degree at a minimum., • Professional qualifications in Governance, Risk or Compliance is desirable., • 10+ years’ experience in Financial Crime / CDD in Banking industry., • Proven Due Diligence knowledge / experience of reviewing HNWIs / wealth management entity files and performing EDD., • Confident and competent with wealth management entities such as UHNWIs, HNWIs, Trusts, Funds and SPVs., • Strong understanding of UK AML/Sanctions regulatory framework., • Attention to detail: Meticulous review and verification of KYC data., • Ability to identify and resolve issues related to KYC compliance and quality., • Excellent knowledge of MS Office skills in Word, Excel and PowerPoint., • Excellent command of written and spoken English., • Excellent interpersonal and verbal skills. There’s never been a better time to join Emirates NBD. We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits. At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.

Harris Hill are delighted to be working with a wonderful charity to recruit for the Public Fundraising Manager in order to raise the charity profile, expanding their grassroots support base, and delivering exceptional standards of donor care. Working in close partnership with Marketing team, you will lead on challenge events and community fundraising, individual giving, in memory and legacy fundraising, Key Responsibilities • Develop and deliver short, medium and long-term public fundraising plans and budgets, monitoring income and expenditure., • Oversee the creation and evolution of fundraising products and propositions to ensure strong ROI and audience resonance., • Champion public fundraising within integrated campaigns, maximising predictable, unrestricted income through regular giving, in memory and legacy programmes., • Lead individual giving activity, including online appeals, Christmas appeal and auction, with a strong focus on stewardship and retention., • Plan and deliver an annual cycle of supporter communications, including appeals, newsletters and impact reporting., • Optimise third party and online fundraising channels (including Facebook and Instagram)., • Lead the legacy programme, embedding gifts in wills messaging across the organisation., • Support families to fundraise with care, professionalism and sensitivity., • Grow income from grassroots and community organisations (schools, faith groups, golf clubs and more), focusing on £1k–£5k opportunities., • Manage and develop the challenge events portfolio (e.g. Hackney Half, London Landmarks, Royal Parks, London Marathon), ensuring excellent participant stewardship and maximum income. You will bring: • Proven experience delivering short, medium and long-term fundraising plans and budgets., • Experience in at least one key public fundraising area (individual giving, challenge events, community fundraising, legacy or in memory)., • Strong relationship building skills with high emotional intelligence., • A creative, growth oriented and commercially minded approach., • Excellent written and verbal communication skills, including crafting compelling impact stories., • CRM experience (e.g. Donorfy or similar)., • Line management experience (formal or informal)., • Strong analytical skills and attention to detail., • Exceptional time management within a dynamic environment. Salary: Circa £40,000 per annum Location: London, hybrid working, 3 day a week in the office Contract type: permanent, full- time, Closing date: Friday 20th March at 9am Interview: 1st round 24th March via Teams 2nd round w/c 30th March Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Bradley David Associates is working with a leading financial services business on the search for a Asset Management 1st Line Risk Specialist. • Monday to Friday 9am-5pm, hybrid, • City of London office, • £50,000 - £70,000 dependent on experience, • 10-15% bonus, • 38 days holiday including bank holidays This includes coordinating and consolidating First Line Asset Management risk reporting across key risk management processes, including risk events, key risk indicators, RCSA, operational risk scenario analysis, emerging risks, risk acceptance, and issues and actions management. The role also provides support to the ICARA process and associated reporting. You will maintain strong business knowledge and credibility to act as a trusted authority on risk-related matters within Asset Management. Working closely with the Second Line Risk Management team, you will provide expert advice to the business, promote effective risk management practices, foster a strong risk culture, and support the delivery of fair outcomes within the defined risk appetite. Key Responsibilities Risk and Control Self-Assessment (RCSA) Support the First Line business in identifying, monitoring, and reporting key risks and controls, including: • Ensuring all material risks and controls are appropriately captured and assessed within the risk management system provided by the Second Line Risk Function, covering all risk categories within the Risk Universe, including emerging, reputational, and change-related risks., • Ensuring risks outside tolerance and weak or deficient controls are appropriately managed, with documented issues, actions, and governance in line with relevant standards., • Supporting the establishment and maintenance of Key Risk Indicators (KRIs) and Risk Indicators (RIs), including agreed tolerances, to enable effective monitoring, escalation, and reporting., • Confirming alignment between key risks identified through RCSA and associated KRIs and control assessments, guiding the business on remediation, escalation, and reporting requirements., • Supporting Asset Management teams in completing RCSA assessments and reports., • Ensuring risk events are recorded, assessed, and escalated in accordance with the Risk Event Standard., • Maintaining up-to-date Business Process Documentation (BPD) inventories and supporting documentation., • Provide regular updates and input into management-level committees and Board reporting., • Maintain regular engagement (at least quarterly) with Asset Management subject matter experts. You will bring: • Strong knowledge of Asset Management products and services., • Experience with risk governance practices within an enterprise risk management framework and relevant regulatory environment., • Exposure to operational risk management, including monitoring and reporting methodologies., • Proven experience embedding and maintaining enterprise risk management frameworks., • Experience providing risk oversight and challenge at a business level., • The ability to deliver clear, timely, and pragmatic risk advice., • Strong organisational skills with a risk-based approach to prioritisation in a dynamic environment., • Excellent analytical, reporting, and written communication skills., • Strong interpersonal, influencing, and stakeholder management skills, including engagement with senior and executive leadership. Desirable: Job Types: Full-time, Permanent Pay: £50,000.00-£65,000.00 per year Benefits: • Additional leave, • Casual dress, • Company events, • Company pension, • Cycle to work scheme, • Discounted or free food, • Employee discount, • Health & wellbeing programme, • Life insurance, • On-site gym, • Private dental insurance, • Private medical insurance, • Work from home

IT Support Analyst – London Full-time | Global Law Firm Environment Are you an experienced IT Support professional looking for a role with variety, visibility, and the chance to work in a highperforming global environment? We’re partnering with an international law firm to hire an IT Support Analyst for their London office. This is a fantastic opportunity to build relationships across the business, support senior stakeholders, and develop your technical skills across a broad range of technologies. The Role As an IT Support Analyst, you’ll be part of a collaborative, friendly team delivering highquality, clientfocused technical support. Your day will involve a mix of service desk work, walkup support, AV/meeting assistance, and involvement in small projects and service improvement initiatives. You’ll support users at all levels—including Partners and senior leaders—so professionalism, reliability, and strong communication skills are key. What You’ll Do • Provide excellent 1st/2nd line support via phone, email, walkup and remote channels, • Log, prioritise, and resolve incidents and service requests in line with ITIL practices, • Support Microsoft Office, Windows 10/11, iManage, mobile devices, and other core firm applications, • Troubleshoot laptops, printers, remote access, and a range of peripherals, • Deliver AV and technical support for meetings, hearings, and events (both onsite and virtual), • Assist with local IT projects and ongoing service improvements, • Help manage IT assets, including laptops, mobiles, and accessories, • Work closely with global colleagues and thirdparty suppliers when required, • Maintain and contribute to internal knowledgebase articles What They’re Looking For • Around 3+ years' experience in IT support, ideally in legal or professional services, • Strong troubleshooting experience in Windows 10/11 and Microsoft Office, • Good understanding of Active Directory / Entra ID, • Familiarity with networking basics (DNS, DHCP), • Experience supporting printers/MFPs and mobile devices (iOS/Android), • Calm, organised, and able to prioritise in a busy environment, • Excellent communication and customer service skills, • A proactive, solutionsfocused mindset and willingness to learn Desirable Extras • iManage experience, • AV/VC support (Teams, Zoom, Poly), • ITIL Foundation, CompTIA A+/Network+, MCP/MCTS, • Experience with Intune or MobileIron, • Knowledge of Lenovo, Microsoft, HP, or Ricoh hardware Why Apply? You’ll join a respected, fastpaced firm where no two days are the same. This role offers excellent exposure to enterprise systems, global teams, event support, and project work—ideal for someone who enjoys variety and wants to grow their technical career within a professional environment. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

Business Support Analyst Location: London Contract: 12 Months+ Inside IR35 Rate: Negotiable Overview Our client, a leading global asset manager with a strong London presence, is seeking a Business Support Analyst to join their investment systems support team. You will support core platforms including SimCorp (OMS / Book of Record), Portfolio Management and Accounting systems, working closely with investment and operations teams across multiple international offices. This is a long-term contract opportunity within a stable, high-calibre environment. Key Responsibilities • Provide 1st and 2nd line support for investment platforms (incidents & service requests), • Support and troubleshoot SimCorp OMS / BoR, • Ensure production stability and manage major incidents, • Partner with product and development teams on system improvements, • Deliver user support and training, • Maintain clear process documentation Requirements • 5+ years’ experience in asset management or banking, • Strong knowledge of financial instruments (FI, Equities, FX, Derivatives), • Proven application support experience, • Hands-on SimCorp experience is highly desirable, • ITSM knowledge, • SQL, Oracle, UNIX proficiency Additional Information • On-call rota (6:00–10:30pm, one week per month – remote), • Hybrid working available (1 day per week once established)

About us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 33 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents. Our clients and our talented people have always guided our basic strategy and direction; so much so that we named the company after our most basic principles. We are, and always will be, allied to our client's needs and objectives. Our team is at the heart of our business, and we are proud of each one of them. They are exceptional, and we are looking for more exceptional people to join us. Key responsibilities: • Provide 2nd Line on-site desktop and application support services to end users, • Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices, • Repair hardware and peripheral faults in conjunction with warranty providers, • Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs, • Operate cohesively with the service desk team to maintain service levels, • All work undertaken must be logged via a Service Desk Reporting Tool, and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken., • Escalate all critical and high-priority incidents to line and senior management, • Report recurring incidents to problem analyst teams and line management, • Proactively contribute to service improvement initiatives, • Provide technical expertise and assistance on project assignments Behavioural skills required: • Must have very good customer-facing skills and be well-presented, • Must have an assertive, confident, positive, and professional manner, • Ability to engage and communicate effectively with colleagues and customers alike, • Demonstrates independent and proactive thinking, • Highly organised with the ability to adapt to different working environments seamlessly, • Builds effective relationships both within the team and across the business scope, • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices, • Must be able to work alone and unsupervised, taking the initiative when necessary, • Has an understanding and respect for service delivery processes. Technical skills required: • Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool, • Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10, • Excellent support experience with mobile devices, e.g. tablets and smartphones running iOS and Android OS, • Working knowledge of current and legacy hardware platforms, • Strong background in supporting the latest Microsoft Office suite on Windows and Mac platforms with recent support., • Good Knowledge of TCP/IP and Network configuration at a Desktop OS level, • Enterprise-level support of Active Directory and Exchange for troubleshooting, configuration, and administration activities, • Previous experience in the creation of technical support documentation, • Enterprise support of Microsoft Office 365, desktop, and Admin, • Knowledge of Service Management processes, e.g. ITIL, • Previous experience working in a managed service environment, working to a defined scope and with strict SLAs, • Exposure to Infrastructure technologies – Server, Networks, etc, • Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications., • Basic knowledge of LAN/WAN, TCP/IP Protocol, Citrix, routers, and switches, • Basic experience in Support/administration of Windows servers, • Basic experience with Windows Server and associated architecture/services (Active Directory, Group Policy, server roles, DHCP, DNS, IIS), • Installation, configuration and troubleshooting of hardware and software. Experience & Qualifications: • Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2