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Account team leader jobs in United Kingdom

Are you a business? Hire account team leader candidates in United Kingdom

  • Account Administrator
    Account Administrator
    1 day ago
    £29000–£32000 yearly
    Full-time
    London

    The Account Administrator is an important role within the servicing and collections team. You must have excellent customer service skills to deal with the servicing of mortgages from the point of completion to redemption. Dealing with customers experiencing payment difficulties in the early arrears stage and providing responses to servicing queries. The Account Administrator will work closely with the Collections Team Leader to ensure that accounts are being managed in accordance with our Collections Policy. Key Responsibilities: • Delivering accurate and timely processing of mortgage administration activities, such as redemption requests and setting up of direct debit instructions, • Contacting customers daily regarding unpaid direct debits, • Regular communication with customers with low arrears, • Discussing and negotiating options, e.g. arrangements and forbearance options, within mandate, • Monitoring arrangements to ensure they are complied with, • Signposting customers for free and independent debt advice, • Dealing with new loan completions, • Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale Essential Skills: • Current experience in a servicing or collections role is preferential, • Experience in dealing with customers in financial difficulties, including vulnerable customers, • The ability to relate to customers and communicate pertinent information in a cohesive and professional manner, • Excellent interpersonal and communication skills, • Excellent organisational and prioritisation skills, • Excellent attention to detail, • Ability to work to tight timeframes, • Strong verbal and written communication skills, • An understanding of consumer duty, • An understanding of regulatory requirements and the impact these have on the business, • Strong team player Key Measures: • Maintaining a low level of loans in arrears, • Accuracy in correspondence, • Attention to detail, • Good feedback internally and externally Benefits: • 22 days holiday per year + an extra day for your birthday + bank holidays, • Life Assurance, • Pension

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  • 5 Star Hotel Security Officer - Nights
    5 Star Hotel Security Officer - Nights
    9 days ago
    £14.32 hourly
    Full-time
    London

    5 Star Hotel Security Officer Hours: 16:30 - 00:30, Tuesday & Wednesday 16:30 - 01:30, Thursday, Friday & Saturday Location: Central London Reports To: Security Team Leader/ Security Manager/ Head of Security/ Account Manager. Pay Rate: £14.32 p/h Role Summary: The position requires officers to have exceptional customer service skills, be able to work in a team, conduct patrols, respond to emergencies and have excellent communication skills. and be well presented at all times. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. Responsibilities • Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart., • Demonstrate excellent customer service and engage with every person positively., • Carry out all duties in accordance with the Assignment Instructions and Risk Assessment., • Follow relevant customer policy and procedures., • Utilise access controls systems and ensure the integrity of building perimeter security., • Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity., • Deter crime and anti-social behavior through awareness of behavior and intelligence., • Carry our relevant testing of security and safety systems., • Perform internal and external patrols as required., • Report incidents in an accurate and timely manner, follow the correct escalation model., • Collaborate with the Emergency Services, including detection and protection of evidence., • Support the customers brand and culture and follow any reasonable requests. Person Specification • SIA Licence for specific site (Door Supervision), • Previous security experience within a 5 star hotel highly desirable, • Conscientious, alert and a strong attention to detail., • Adapts to changing priorities and is flexible and collaborative., • Punctual, reliable, committed, demonstrating respect for colleagues., • Highest standards of integrity, maintains confidentiality when handling sensitive information., • Effective communication skills, both verbal and written., • Responds well to positive change and innovation.

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