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Account team leader jobs in United Kingdom

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  • Shift Supervisor
    Shift Supervisor
    3 days ago
    £15.5 hourly
    Full-time
    London

    Shift Supervisor – PG Fast Food 📍 Soho, London Full-time | Permanent | £15.50 p/h Be part of something new. PG Fast Food is coming to Soho, and we're looking for an energetic, reliable and hands-on Store Supervisor to join our brand-new store. This is more than a typical Supervisor role. Working closely with the General Manager, you'll help lead the team and take responsibility for the store's day-to-day operation. When the General Manager isn't in the store, you are the manager on duty and responsible for the store as a whole. Your responsibilities • Lead and support the team during shifts., • Take ownership of the store when the General Manager is absent., • Monitor daily sales and operational performance., • Ensure appropriate staffing levels and respond to unexpected absences., • Deliver excellent customer service and handle customer issues professionally., • Support recruitment, training and development of team members., • Maintain high standards of food safety, health & safety and hygiene., • Support stock control, ordering and waste management., • Complete opening and closing procedures correctly., • Solve problems, make decisions and communicate effectively with the General Manager., • Be hands-on and work alongside the team during busy periods. We're looking for someone who • Has experience as a Supervisor, Shift Leader, Team Leader or similar., • Is reliable, honest, accountable and proactive., • Has excellent customer service and communication skills., • Can stay calm and make decisions under pressure., • Enjoys developing and supporting others., • Takes pride in high operational and hygiene standards., • Is comfortable working in a fast-paced, hands-on environment., • Is willing to learn and grow with a new business. Flexibility is essential This is a fully flexible full-time role. You must be available for weekdays, weekends, evenings, opening and closing shifts, and Bank Holidays where required. Why join PG Fast Food? • Be part of our brand-new Soho opening., • Competitive salary., • Full training and development., • Genuine progression opportunities as we grow., • Staff discounts and other benefits., • Work in a positive, energetic and people-focused environment. We're looking for people who are ambitious, honest, fun, social and welcoming, with a genuine desire to give customers a great experience. If you're hands-on, reliable and ready to take responsibility, apply today and join PG Fast Food.

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  • Sous Chef
    Sous Chef
    3 days ago
    £20.91–£21.46 hourly
    Full-time
    London

    Located on King William Street near Monument Square, The Wolseley City embodies the essence of Piccadilly as a charming, younger sibling to the original. It features two private dining rooms, three elegant bar spaces, and offers all-day dining. At The Wolseley Hospitality Group, We create Places where People feel they Belong. Why work with us as a Sous Chef? • Enjoy a generous discount across our restaurants on food and drinks., • Rewarding Excellence - a team-led incentive, earning up to £100 in high street vouchers., • Enhanced Maternity and Paternity leave to support working families., • Group-wide access to mental health counselling, legal and financial advice., • Advance access to earned wages via Wagestream., • A unique and varied training calendar including supplier trips, masterclasses and visits. We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow. Our diverse team reflects the inclusive culture. The role of Sous Chef is to provide key operational contribution to the management team while ensuring that excellent quality and superb product quality are guaranteed all the time. Service excellence. Oversee the kitchen day-to-day operations: • Ensure the highest standards of quality and presentation of our seasonal classic European dishes., • Cook and contribute towards seasonal menu changes and weekly specials., • Inspire a culture of hospitality, collaborating with the team of chefs to meet guests' expectations. People focus. Lead and inspire a diverse team: • Foster genuine connections and collaboration across all departments., • Develop the team to enhance skillset and capabilities., • Identify, recruit and train new talent. Sense of responsibility and ownership: • Be accountable for daily targets, ordering, stock and cost control., • Ensure adherence to all FS and HS legislation., • Guarantee quality and freshness of the ingredients. As Sous Chef, you'll bring: • Experience at a senior management level within a similar busy kitchen., • Excellent interpersonal abilities and abilities to communicate effectively in the spirit of company values. A solid financial acumen. The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.

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  • Operations Manager
    Operations Manager
    4 days ago
    Full-time
    London

    It started with a little oven in a backyard... Twelve years on, that same energy has taken us to 17 shops across London, with shop 18 just around the corner (and plenty more to come!). Along the way, we've thrown some pretty unforgettable parties, teamed up with incredible people, raised money for causes close to us and served a lot of pizza to our neighbourhoods. Through it all, one thing hasn't changed, we've always done things our way: handmade, hand-delivered and always local at heart. We're a team of passionate people who love great food, good vibes and doing things our own way. We take pride in every pizza we make and bring energy, care and personality to every shift. As we continue to grow across London, we're looking for people who bring the buzz, give a sh*t, support their teammates and genuinely care about creating brilliant experiences for our customers and communities. It's a fast-paced, friendly environment where everyone plays a part in our success and has fun along the way. Now we're at a seriously exciting point of growth and we're looking for an Operations Manager to join our Operations Team and help shape what's next! The Role: This role is all about driving operational excellence across multiple shops, building high-performing teams and delivering outstanding results! You'll work closely with our Shop Managers, supporting and developing them to deliver world-class pizza, exceptional customer service and strong commercial performance. This is a field-based role with regular travel across our London shops, alongside attendance at meetings and planning sessions! We expect our Operations Managers to spend the majority of their time in our shops, coaching teams, developing the management teams and making sure every location delivers the Yard Sale Pizza standard! We're looking for someone who brings great energy, leads from the front and never compromises on quality. Someone who builds strong relationships, communicates with confidence and holds themselves and others accountable. You'll play a huge part in creating a culture where our teams love coming to work, our customers love ordering from us and every shop consistently delivers the Yard Sale Pizza experience. What you'll be doing: • Leading and supporting five Yard Sale Pizza shops to deliver exceptional operational performance, customer experience and profitability., • Coaching, developing and motivating management teams to build high performing teams and create a culture of accountability and continuous improvement., • Taking ownership of sales, labour, food costs and overall P&L performance across your shops, identifying opportunities and implementing action plans to drive results., • Monitoring labour deployment and productivity to ensure every shop delivers outstanding service whilst maintaining efficient labour costs., • Driving industry leading delivery performance by improving out the door times, driver dispatch and operational efficiency., • Ensuring every single pizza leaving the kitchen meets Yard Sale Pizza's product and brand standards., • Conducting regular operational audits covering food safety, health & safety, equipment maintenance and compliance to ensure every shop operates to the highest standards., • Supporting recruitment, onboarding and development of management teams and shop teams, creating strong succession plans and a "Plan B" culture across your shops., • Working closely with GM's and marketing to deliver local marketing initiatives, community partnerships and sales driving opportunities., • Reviewing customer feedback, identifying trends and implementing long-term solutions to improve product quality, delivery performance and guest satisfaction., • Building strong relationships with your shop teams through regular visits, coaching sessions and hands-on operational support., • Using reporting and operational data to identify opportunities, improve performance and ensure every shop consistently achieves its KPIs. We're looking for someone who • Has previous experience as a Multi-Site Operations Manager within a high-volume hospitality or QSR environment (pizza delivery experience is a bonus)., • Has a strong commercial mindset with experience managing P&Ls, labour, food costs and driving profitable growth., • Is an exceptional people leader who enjoys coaching, developing and inspiring others to succeed., • Thrives in a fast-paced environment and can confidently manage multiple priorities across several locations., • Has a relentless focus upon operational excellence and never compromises on standards or quality., • Has excellent communication skills and builds strong relationships with people at every single level of the business., • Is highly organised, proactive and solutions-focused, always looking for ways to improve performance., • Enjoys being out in the shops, supporting teams and leading from the front rather than behind a desk., • Brings a great vibe to the team, approachable, supportive, positive and passionate about helping people and YSP grow! **What you'll get: We're offering a competitive salary based on a 45 hour contract, 28 days' holiday and Christmas closure. Benefits include: • Free pizza during your working hours., • Brilliant discounts for family, friends and online merchandise., • Cycle to Work Scheme., • Tech Scheme., • Company pension., • Access to our Wellbeing Hub and counselling through Hospitality Action. How to apply: If this sounds good, then we can't wait to hear from you! Please send your CV and a cover letter telling us why you'd be the perfect fit to [lucy@yardsalepizza.com](mailto:lucy@yardsalepizza.com).

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  • Assistant Manager
    Assistant Manager
    5 days ago
    £28000–£32000 yearly
    Full-time
    Bayswater, London

    Pastada London is a vibrant, family-run brunch café & bakery in the heart of Bayswater, known for its warm atmosphere, exceptional coffee, beautiful brunches, and homemade delights. We are seeking an enthusiastic and experienced Assistant Cafe Manager to lead our team and oversee daily operations. This is a pivotal role for someone passionate about hospitality, food quality, and creating an outstanding experience for both our customers and staff. You will be instrumental in maintaining our high standards, fostering a positive work environment, and contributing to the growth. Key Responsibilities: • hands on roll able to work on shifts as a team leader & motivater, and manage a dedicated team, including recruitment, training, scheduling (rotas & cleaning rostas), and performance reviews., • Maximize social media account followers and positive Google reviews., • Oversee all daily cafe operations, ensuring smooth service, efficiency, and adherence to company standards., • Maintain high standards of food and beverage quality, presentation, and customer service., • Manage inventory, ordering, and stock control, minimizing waste and maximizing profitability., • Ensure compliance with all health, safety, and hygiene regulations., • Handle customer feedback and resolve issues promptly and professionally., • Monitor sales performance, identify opportunities for growth, and implement strategies to boost revenue., • Manage cash handling procedures and daily financial reconciliations., • Foster a positive and collaborative team environment. Requirements: • Proven experience in a Cafe Manager or similar leadership role within the hospitality sector., • Strong leadership skills with the ability to inspire and manage a team effectively., • Excellent understanding of cafe operations, including barista skills, food preparation, and customer service best practices., • Solid knowledge of food hygiene and health & safety regulations., • Exceptional communication, interpersonal, and problem-solving skills., • Ability to work under pressure in a fast-paced environment while maintaining high standards., • Flexible availability, including weekends and holidays. What We Offer: • The opportunity to be a key part of an Innovative food concept in London., • A welcoming, family-run environment where your contributions are valued., • Opportunities for professional growth and skill development., • Supportive and friendly team culture., • Staff meals, coffee, and perks during shifts., • 28 days Holiday., • Flexible work-life balance with opening hours 8 am - 5 pm, 5 days per week., • Discounts on thousands of brands, including:, • Apple: Up to 10%, • Samsung: Up to 15–20%, • Dyson: Up to 20%, • Shark: Up to 20%, • Nike: 10% off full-price items, • Adidas: Up to 15%, • JD Sports: Up to 15%, • Gymshark: Up to 10%, • Nando's: Up to 20%, • PizzaExpress: Up to 25%, • ASK Italian: Up to 25%, • Bella Italia: Up to 25%, • TUI: £100+ off selected holidays, • Jet2holidays: £100 off selected holidays, • easyJet Holidays: Up to 10%, • Currys: Up to 10%, • Halfords: Up to 10%, • Vision Express: Up to 20%

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  • Assistant General Manager
    Assistant General Manager
    5 days ago
    Full-time
    City of London, London

    Pay Rate: £37,000 per year + bonus of up to £7,000 annually Job Type: Permanent, full-time (40 hours per week for an amazing work-life balance) Location: London Schedule: Generally 2 evenings + 1 weekend day (Saturday or Sunday) per week * We are looking for exceptional Assistant General Managers to join atis and help us on our mission to create a food company that is different from any other healthy food concept in town. We are a rapidly growing company with plenty of opportunities for brilliant people to develop and progress. atis is embodied by our powerful, healthy food. We prepare our products fresh in house, everyday, but we aren't just product obsessed - we believe the experience has to be as vibrant as the food. So if you share a passion for delivering upbeat, positive and memorable experiences, we want to hear from you! We're looking for people who want to be part of the growing atis family and want to make a difference with us. We offer an amazing work culture of kindness and support, with great benefits and perks! * You'll thrive here if you have / are: • Friendly, nice people who take their work seriously!, • Minimum 1 year's experience as an AGM managing a team of 15+, ideally in a fast-paced, high-volume environment, • You bring positive energy - the kind that sets the tone for your whole team, makes the environment feel electric and drives people to do their best work, • You show up - for your team, your guests and the business, leading from the front and setting the standard every shift, • You obsess over quality - in the guest experience, in your team's output and in the standards you hold across the whole store, • You're driven by constant growth and improvement - you spot what's not working, move fast to fix it and never stop raising the bar, • You communicate clearly, openly, directly, and always with kindness. You take accountability and hold your team to the same standard - we have no time for blame culture, • Patient, understanding and passionate about developing the leaders around you, • A passion for good, healthy food * What do we offer you? Financial • Generous bonus scheme - up to £7,000 annually, • Increased holiday allowance at one and two years' service, • Free atis meal daily - healthy, filling and delicious, • 50% personal dining discount when you eat at any of our stores, outside of work hours, • 30% friends & family discount at atis, • Pension scheme, • Enhanced parental leave policy Physical • Gym discounts, • Cycle to Work scheme, • atis football league - all levels welcome! Culture & Belonging • Your birthday off - paid!, • Employee Assistance Program: 24/7 mental health support and access to free counselling sessions, • Industry leading internal progression rates with clear development plans - we want you to grow with us!, • Paid Charity days, • Regular staff parties & events * atis is an equal opportunities employer. We welcome applications from all backgrounds, experiences and communities.

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  • Supervisor
    Supervisor
    15 days ago
    £16–£16.5 hourly
    Full-time
    London

    Supervisor – Qinwan Café – The Chancery Rosewood Location: Mayfair, London Job Type: Full-time Salary: from £16 per hour (depending on experience) About Qinwan Café Qinwan Café is an exciting new café concept opening within The Chancery Rosewood. The café offers a refined yet welcoming environment, serving exceptional coffee, teas, and a carefully curated selection of ice cream, patisseries, dates, and sandwiches. We are looking for an experienced and service-driven Café Supervisor to join our opening team. This role is ideal for an individual who is confident leading a team, maintaining high service standards, and ensuring smooth day-to-day café operations while delivering warm, attentive, and memorable guest experiences. Role Overview As a Café Supervisor, you will be responsible for supporting the Café Manager with the daily operation of the café and taking ownership of the shift when required. Working closely with the Café Manager, Head Waiter, and Café Servers, you will lead and support the front-of-house team, ensure service standards are consistently maintained, and respond effectively to operational and guest-related matters. The Supervisor is expected to lead by example, communicate clearly and promptly, and create a positive, professional, and well-organised working environment. Key Responsibilities Guest Experience • Deliver a consistently high standard of warm, attentive, and professional service, • Lead by example in creating a welcoming and refined guest experience, • Monitor guest satisfaction throughout the service, • Respond promptly and professionally to guest requests and concerns, • Handle guest complaints appropriately and escalate more serious matters to the Café Manager, • Build positive relationships with regular and hotel guests, • Ensure the team maintains the expected service standards at all times Shift & Service Management • Take responsibility for the smooth running of the café during assigned shifts, • Coordinate the front-of-house team and allocate tasks according to operational needs, • Monitor service flow, table management, guest waiting times, and team performance, • Ensure all food and beverages are served correctly and efficiently, • Maintain consistent service and presentation standards during busy periods, • Support the Head Waiter and Café Servers during peak service, • Ensure opening, service, and closing procedures are completed correctly, • Conduct effective shift handovers and communicate important information to management Team Leadership • Lead, motivate, and support the café team throughout each shift, • Provide clear instructions and ensure team members understand their responsibilities, • Lead by example in attitude, appearance, service, and professionalism, • Support the training and development of new and existing team members, • Provide constructive feedback and coaching when required, • Monitor team performance and address operational issues promptly, • Encourage teamwork, respect, and positive communication within the team, • Support management in maintaining a professional and positive working environment Communication • Maintain clear, professional, and timely communication with the Café Manager and management team, • Keep management informed of operational issues, guest concerns, incidents, and team matters, • Respond promptly to management instructions, questions, and requests, • Ensure important information is communicated accurately to the team, • Communicate effectively between front-of-house and back-of-house teams, • Complete clear and accurate shift handovers, • Escalate issues promptly when they are outside the Supervisor's authority or responsibility Operational Support • Support the Café Manager with the daily operation of the café, • Assist with opening and closing procedures, • Monitor cleanliness, organisation, and presentation of all service areas, • Monitor stock levels and report shortages or operational requirements, • Support effective stock rotation and minimise unnecessary wastage, • Report damaged, faulty, or unsafe equipment to management, • Ensure the café operates efficiently during busy service periods, • Support the implementation of company policies, procedures, and operational standards Cash & POS Responsibilities • Ensure POS procedures are followed correctly, • Support accurate cash and payment handling, • Monitor transactions and ensure discounts, refunds, and voids are processed correctly and in accordance with company procedures, • Report any cash discrepancies or irregularities to management promptly, • Support the team with POS-related queries and operational issues Health, Safety & Hygiene • Ensure all health, safety, food safety, and hygiene procedures are followed, • Maintain a clean, safe, and organised working environment, • Ensure team members follow relevant hygiene and safety procedures, • Report accidents, incidents, hazards, or equipment concerns immediately, • Support compliance with company policies and legal requirements, • Take appropriate action in the event of an operational or safety incident and escalate where necessary Product Knowledge • Maintain excellent knowledge of the café's food and beverage menu, • Understand key ingredients, allergens, preparation methods, and product characteristics, • Ensure the team is confident in describing menu items to guests, • Support the team in making appropriate recommendations to guests, • Ensure all products are served correctly and according to the required standards, • Keep up to date with menu changes, new products, and seasonal offerings Requirements Experience • Previous experience in a Supervisor, Team Leader, Head Waiter, or similar hospitality role preferred, • Previous experience in a high-end café, restaurant, hotel, or luxury hospitality environment is an advantage, • Experience leading and supporting a front-of-house team, • Experience working in a fast-paced and guest-focused environment Skills • Excellent leadership, communication, and interpersonal skills, • Strong customer service and hospitality skills, • Ability to lead by example and motivate a team, • Strong organisational and time-management skills, • Excellent attention to detail, • Ability to remain calm and professional under pressure, • Strong problem-solving and decision-making skills, • Ability to communicate operational issues clearly and promptly, • Good understanding of service standards and hospitality operations Additional Requirements • Flexibility to work evenings, weekends, and public holidays, • Professional presentation and strong work ethic, • Positive, approachable, and confident leadership style, • Ability to work effectively in a fast-paced luxury hospitality environment, • Ability to stand and work for extended periods during service, • Commitment to delivering consistently high standards of guest service Schedule Full-time position with shift-based scheduling based on operational needs. The Supervisor may be required to work a flexible schedule, including mornings, evenings, weekends, and public holidays. Key Performance Expectations The successful Supervisor will be expected to consistently demonstrate: • Strong leadership and team management, • Clear, timely, and professional communication, • Consistent delivery of high guest service standards, • Effective shift management and operational control, • Professional behaviour and presentation, • Strong teamwork and collaboration, • Accountability and ownership of responsibilities, • Compliance with company, health, safety, hygiene, and service standards, • Effective handling and escalation of operational and guest concerns

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  • Bar Manager – SHE Soho
    Bar Manager – SHE Soho
    1 month ago
    Full-time
    London

    Lead one of London’s most iconic LGBTQ+ venues. SHE Soho is one of London’s best-known LGBTQ+ venues and one of the few full-time dedicated lesbian bars in the UK. We’re looking for an exceptional hospitality leader to take the venue into its next chapter. This is far more than a management role. We’re looking for someone who can build an outstanding team, inspire people to perform at their very best, create unforgettable guest experiences and foster a culture where people genuinely enjoy coming to work. If you believe great hospitality starts with great leadership, we’d love to hear from you. The Role As Bar Manager, you’ll take full responsibility for the day-to-day operation of SHE Soho, leading your team from the front while delivering exceptional service, strong commercial performance and consistently high standards. Working closely with our senior leadership team, you’ll help shape the future of the venue, developing your people and ensuring SHE remains one of London’s most welcoming and respected LGBTQ+ destinations. We’re Looking For Someone Who • Is an inspiring leader who leads by example., • Builds positive, high-performing teams., • Coaches, develops and motivates people to reach their full potential., • Sets high standards and consistently delivers them., • Holds people accountable with fairness, consistency and integrity., • Creates an inclusive, respectful and supportive working environment., • Thrives in a busy, fast-paced hospitality business., • Has experience managing high-volume venues., • Understands labour, stock control and profitability., • Takes pride in delivering exceptional guest experiences., • Is organised, proactive and solutions-focused., • Enjoys developing future leaders. Key Responsibilities • Lead, inspire and develop the venue team., • Recruit, train and mentor new and existing team members., • Deliver consistently outstanding customer experiences., • Manage rotas, labour costs and staffing levels., • Drive sales while maintaining strong cost controls., • Oversee stock management and minimise wastage., • Ensure licensing, compliance and company policies are always upheld., • Build a culture based on teamwork, accountability and respect., • Resolve customer issues professionally and confidently., • Work collaboratively with the wider management team to continually improve the business. What We Offer • Competitive salary., • Healthy monthly service charge., • Ongoing leadership training and career development., • Staff discounts across our venues., • A supportive and inclusive working environment., • The opportunity to make a genuine impact within one of London’s leading independent LGBTQ+ hospitality businesses. Ready to Lead? If you’re an ambitious hospitality leader with a passion for developing people, raising standards and creating unforgettable guest experiences, we’d love to hear from you. Apply today with your CV and tell us why you’re the right person to lead SHE Soho.

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  • Cafe Manager
    Cafe Manager
    1 month ago
    £32000–£38000 yearly
    Full-time
    Bayswater, London

    Pastada London is a vibrant, family-run brunch café & bakery in the heart of Bayswater, known for its warm atmosphere, exceptional coffee, beautiful brunches, and homemade delights. We are seeking an enthusiastic and experienced Cafe Manager to lead our team and oversee daily operations. This is a pivotal role for someone passionate about hospitality, food quality, and creating an outstanding experience for both our customers and staff. You will be instrumental in maintaining our high standards, fostering a positive work environment, and contributing to the growth. Key Responsibilities: • hands on roll able to work on shifts as a team leader & motivater, and manage a dedicated team, including recruitment, training, scheduling (rotas & cleaning rostas), and performance reviews., • Maximize social media account followers and positive Google reviews., • Oversee all daily cafe operations, ensuring smooth service, efficiency, and adherence to company standards., • Maintain high standards of food and beverage quality, presentation, and customer service., • Manage inventory, ordering, and stock control, minimizing waste and maximizing profitability., • Ensure compliance with all health, safety, and hygiene regulations., • Handle customer feedback and resolve issues promptly and professionally., • Monitor sales performance, identify opportunities for growth, and implement strategies to boost revenue., • Manage cash handling procedures and daily financial reconciliations., • Foster a positive and collaborative team environment. Requirements: • Proven experience in a Cafe Manager or similar leadership role within the hospitality sector., • Strong leadership skills with the ability to inspire and manage a team effectively., • Excellent understanding of cafe operations, including barista skills, food preparation, and customer service best practices., • Solid knowledge of food hygiene and health & safety regulations., • Exceptional communication, interpersonal, and problem-solving skills., • Ability to work under pressure in a fast-paced environment while maintaining high standards., • Flexible availability, including weekends and holidays. What We Offer: • The opportunity to be a key part of an Innovative food concept in London., • A welcoming, family-run environment where your contributions are valued., • Opportunities for professional growth and skill development., • Supportive and friendly team culture., • Staff meals, coffee, and perks during shifts., • 28 days Holiday., • Flexible work-life balance with opening hours 8 am - 5 pm, 5 days per week., • Discounts on thousands of brands, including:, • Apple: Up to 10%, • Samsung: Up to 15–20%, • Dyson: Up to 20%, • Shark: Up to 20%, • Nike: 10% off full-price items, • Adidas: Up to 15%, • JD Sports: Up to 15%, • Gymshark: Up to 10%, • Nando's: Up to 20%, • PizzaExpress: Up to 25%, • ASK Italian: Up to 25%, • Bella Italia: Up to 25%, • TUI: £100+ off selected holidays, • Jet2holidays: £100 off selected holidays, • easyJet Holidays: Up to 10%, • Currys: Up to 10%, • Halfords: Up to 10%, • Vision Express: Up to 20%

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  • General Manager
    General Manager
    1 month ago
    £30000–£40000 yearly
    Full-time
    London

    General Manager – The Wooden Cross, Crouch End We are looking for an experienced, hands-on General Manager to lead the team, drive standards, build sales and help shape the next phase of The Wooden Cross. This is a great opportunity for someone who understands proper pubs, knows how to run a tight operation, and can bring energy, structure and personality to a venue with real potential. The Role As General Manager, you will be responsible for the day-to-day running of The Wooden Cross. You will lead the team, manage service standards, control costs, grow sales and help create a welcoming pub that becomes a key part of the local community. The ideal candidate will be confident running a busy wet-led pub, have strong cellar and stock control experience, and be comfortable managing sport, events, social media, staff development and local marketing. Key Responsibilities Operations • Oversee the daily operation of the pub., • Maintain high standards of service, cleanliness and presentation., • Ensure the pub is opened, closed and run safely and professionally., • Manage tills, and daily reporting., • Keep all compliance, licensing, health and safety, fire safety and food safety standards up to date., • Take ownership of the cellar, beer quality and stock management. Team Management • Recruit, train, manage and motivate the bar team., • Build a positive and professional working culture., • Create and manage rotas in line with wage targets., • Hold staff accountable for standards, service and performance., • Support supervisors and develop future leaders within the team. Sales & Events • Help grow weekly turnover through local marketing, events and community engagement., • Promote sports fixtures, pub events, DJ nights, quizzes, live entertainment and seasonal campaigns., • Work with the business owner to develop the pub’s identity, drinks range and customer offer., • Build relationships with local residents, clubs, groups and businesses., • Help manage and grow the pub’s social media presence. Financial Control • Work to agreed sales, wage and GP targets., • Control stock, wastage and ordering., • Complete regular stocktakes and investigate variances., • Manage supplier deliveries and invoices., • Focus on driving profit while maintaining value and quality for customers. Customer Experience • Create a warm, friendly and consistent customer experience., • Deal professionally with complaints, feedback and difficult situations., • Build regular trade and make the pub feel like a proper local., • Lead by example on the floor during key trading sessions. What We’re Looking For The successful candidate will have: • Previous experience as a General Manager, Assistant Manager or strong Deputy Manager in a pub or bar environment., • Strong wet-led pub experience., • Good knowledge of draught beer, cellar management and stock control., • Experience managing teams, rotas and wage costs., • Confidence with licensing, compliance and health and safety., • A hands-on leadership style., • Strong communication skills., • Good commercial awareness., • The ability to bring ideas, energy and structure to the business., • Experience with sports pubs, events, DJs or community pubs would be an advantage. The Right Person You will be organised, reliable and commercially minded, but also personable and present on the floor. We want someone who can take ownership of the venue, build a strong team and help turn The Wooden Cross into one of Crouch End’s best local pubs. This role would suit someone who wants more than just a management job — someone who wants to be part of building something properly. Salary & Benefits • Competitive salary, depending on experience., • Performance-related bonus structure to be discussed., • Opportunity to shape the relaunch and future direction of the pub., • Support from an experienced independent pub operator., • Scope to grow with the business as the company develops. How to Apply Please send your CV and a short message explaining why you would be a good fit for The Wooden Cross.

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  • General Manager
    General Manager
    2 months ago
    £40000–£50000 yearly
    Full-time
    London

    Are you an experienced, driven, and passionate General Manager looking to lead a thriving pub? Whelans Pubs is seeking a hands-on leader who excels in fast-paced hospitality, is dedicated to delivering exceptional guest experiences, and committed to building high-performing teams. As General Manager, you will fully own your business, driving sales, profitability, and operational standards, while fostering a welcoming atmosphere for every guest. You'll be an energetic, visible leader, setting high standards and inspiring your team daily. Commercially aware and passionate about hospitality, you'll confidently make decisions and be motivated by creating pubs guests love to visit. Key Responsibilities • Leadership, • Lead, inspire, and develop your management and bar teams., • Recruit, train, and retain exceptional team members., • Create a positive, motivated, and accountable working culture., • Conduct regular team meetings, coaching sessions, and performance reviews., • Manage staffing levels and rotas in line with business needs., • Commercial Performance, • Take full responsibility for achieving weekly and monthly sales targets., • Drive wet sales, food sales, and overall profitability., • Maximise opportunities through events, entertainment, and seasonal promotions., • Monitor labour costs, GP margins, and controllable expenses., • Analyse business performance and implement action plans to improve results., • Customer Experience, • Deliver exceptional customer service standards every day., • Resolve customer complaints professionally and efficiently., • Build strong relationships with regular guests and the local community., • Maintain consistently high review scores across online platforms., • Operations, • Ensure the venue is presented to the highest standards at all times., • Maintain excellent cleanliness throughout both front and back of house areas., • Ensure full compliance with all company operating procedures., • Complete daily, weekly, and monthly compliance checks diligently., • Financial Control, • Manage cash handling procedures accurately., • Complete precise banking and financial reporting., • Control stock effectively through regular stock takes and ordering., • Investigate and minimise stock losses and wastage., • Maintain strong cost controls across all aspects of the business., • Compliance, • Ensure full compliance with: Licensing legislation, Health & Safety, Food Safety, Fire Safety, Employment legislation, Challenge 25 procedures, and Company policies., • Marketing & Business Development, • Drive local marketing initiatives to increase visibility., • Promote live sport, entertainment, and food offers., • Ensure social media channels are regularly updated with high-quality content., • Build relationships with local businesses, charities, and community groups., • Identify opportunities to increase footfall and revenue. What We’re Looking For • Essential, • Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar environment., • Strong leadership and people management skills., • Commercially focused with a proven track record of sales growth., • Excellent financial understanding, including labour and Gross Profit (GP) control., • Personal Licence holder (or willing to obtain one)., • Strong understanding of licensing and regulatory compliance., • Exceptional communication skills, both written and verbal., • Excellent organisational ability and attention to detail., • Flexible to work evenings, weekends, and bank holidays as required., • Desirable, • Experience managing food operations., • Experience delivering live entertainment and sporting events., • Cellar management knowledge., • First Aid qualification., • Level 2 Food Safety certification. Key Performance Indicators (KPIs) • Sales growth, • Profitability, • Labour percentage, • Gross Profit performance, • Stock variance, • Wage control, • Customer satisfaction, • Mystery visit results, • Audit compliance, • Team retention, • Employee engagement, • Online review scores, • Health & Safety compliance, • Licensing compliance What We Offer • Competitive salary, • Performance-related bonus scheme, • Clear career progression opportunities, • Ongoing training and professional development, • Company pension scheme, • Employee discounts, • Company social events, • Supportive Operations Team, • Recognition and reward programmes Our Values • People – Investing in our teams and creating opportunities for success., • Standards – Delivering excellence in everything we do., • Fun – Creating memorable experiences for our guests and our teams. If you’re ready to take ownership of a successful pub and build an exceptional business, we’d love to hear from you.

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  • Restaurant Floor Manager
    Restaurant Floor Manager
    2 months ago
    £40000 yearly
    Full-time
    London

    Oita, Japanese Restaurant is recruiting experienced and professional Restaurant Floor Manager for to assists in coordinating all Front of House operations.We currently don’t have a floor manager in place, and the operation needs someone who can step in, take full control, and bring structure, direction, and accountability. We’re looking for a strong leader - someone with a clear vision, strong character, and the ability to set and enforce standards from day one.You must know exactly why you’re joining: to fix, improve, and lead. You will have full support from senior management, but this role requires someone confident, hands-on, and committed to delivering real change. Main Responsibilities: • Identify and improve underperforming areas to elevate the restaurant to the next level as we’re focused on growth, • Oversee and supervise all Front of House operations with a hands-on leadership approach, • Carry out key administrative functions, including basic HR tasks, payroll coordination, and managing delivery platforms, • Lead recruitment, hiring, and onboarding of new team members, • Maintain accurate operational logs and monitor financial performance closely, • Manage stock control, ordering, and supplier coordination, • Ensure the venue consistently meets all health and safety compliance standards, • Respond to guest feedback and complaints promptly and professionally, • Motivate, support, and guide the team to maintain consistently high service standards, • Assist in organising and delivering occasional events held at the venue, such as private parties or celebrations Ideal Candidate Will Have: • At least 2 years' experience in a similar hospitality management role, • One or more references from previous employers, • Strong character with an open mind, clear vision, and business focus - you understand your role is to lead, perform, and drive results, • A hands-on approach with attention to detail and problem-solving abilities, • Strong organisational skills and the ability to handle multiple priorities, • Strict but fair leadership style - respectful, consistent, and confident, • Excellent communicator with the ability to clearly pass on expectations and motivate the team, • Flexibility to work evenings, weekends, and peak periods, • Good working knowledge of Microsoft Office (Word and Excel) What We Offer: • Competitive package: £35,000 salary + £5,00 service charge (48 hours/week) - for the right person who delivers results and drives progress, there’s clear opportunity to grow with us. When the operation thrives, so do you., • Internal growth and promotion opportunities., • A positive and inclusive team culture., • Staff discounts on food and drinks., • Ongoing support and training to grow your career.

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  • Children's Home Registered Manager
    Children's Home Registered Manager
    2 months ago
    £47000–£52000 yearly
    Full-time
    London

    We are working in partnership with an established and growing residential childcare provider to appoint an experienced Registered Manager for a children’s home supporting young people with complex needs. This is a key leadership position offering full operational responsibility for the home. The successful candidate will be accountable for delivering high quality, child centred care, maintaining regulatory compliance and leading a stable, motivated staff team. You will be responsible for: * Overall management of the children’s home * Ensuring compliance with Ofsted regulations and Children’s Homes Quality Standards * Safeguarding and promoting the welfare of young people * Leading, developing and supervising the staff team * Driving positive outcomes and improving Ofsted ratings where required * Managing budgets and ensuring the home operates efficiently About You * Previous experience as a Registered Manager within a children’s residential setting * Strong working knowledge of Ofsted regulations and inspection processes * Level 5 Diploma in Leadership and Management for Residential Childcare (or working towards) * Proven leadership and team development experience * Passionate about delivering outstanding care and improving young people’s outcomes What’s on Offer * Competitive salary package * Performance related incentives * Supportive senior leadership structure * Opportunity to shape and develop the service * Clear progression opportunities as the organisation grows This is an excellent opportunity for a confident, child focused leader who wants to make a genuine impact within a supportive and forward thinking organisation.

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