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Account team leader jobs in United Kingdom

Are you a business? Hire account team leader candidates in United Kingdom

  • General Manager - Pizzeria
    General Manager - Pizzeria
    17 hours ago
    £45000–£50000 yearly
    Full-time
    London

    Ciao, If you love the buzz of a busy restaurant. If you know your team comes before your ego. If you're the sort of person who'll jump on the pass, greet customers at the door, run food, wash dishes or clean the toilets because the team needs you... Keep reading. We recognise this probably isn't the job for everyone. If you're looking for somewhere to sit in the office checking spreadsheets all day... This probably isn't for you. If you think being a General Manager means telling everyone else what to do... Probably not for you either. At Fatto a Mano, everyone is hands on during service. Nobody takes a back seat. From our Kitchen Porters to our Head Pizzaiolo, everyone works together to deliver an exceptional experience for our customers. It's this people-first approach that has helped us grow from one small Brighton pizzeria into an independent business across London and Brighton. The Role We make proper Neapolitan pizza, but we're really in the people business. We're looking for someone to lead one of our London restaurants. Not someone to "manage" it. Someone who'll build a team people love being part of. Someone who creates the sort of restaurant where customers can feel the atmosphere the moment they walk through the door. Someone who genuinely cares. Key Responsibilities • Recruit, develop and retain a high-performing management and Waiting Team, • Deliver exceptional standards of food quality, service and cleanliness, • Manage labour, costs, sales and profitability in line with business targets, • Build a positive, respectful culture where people can thrive, • Deliver an outstanding customer experience by leading every service from the floor not from the office, • Ensure compliance with health & safety, food safety and company procedures, • Work closely with the wider management and support teams to continually improve the business, • Lead the day-to-day operation of your pizzeria while maintaining a clear 365-day operational plan About You We don't expect perfection. We do expect someone who leads with humility, cares about people and understands that the best General Managers never stop learning. Every great leader has a story. Maybe you started as a Kitchen Porter, Waiter, Pizza Chef or Supervisor. Maybe someone gave you your first opportunity. Maybe someone inspired the way you lead today, or perhaps you learned from leaders you never wanted to become. Whatever your journey, we'd love to hear it. ++We're looking for someone who:++ • Has proven experience as a General Manager within a high-quality hospitality environment, • Leads from the floor, not from the office, • Makes difficult days feel easier for the team, • Is comfortable doing every job in the building, whether that's running food, greeting customers, washing dishes or cleaning toilets when the team needs support, • Cares deeply about standards without becoming obsessed with rules, • Understands that exceptional hospitality is built on hundreds of small moments, • Is passionate about coaching, developing and inspiring others, just as someone once did for them, • Is commercially confident and understands budgets, labour, margins and KPIs because they know these keep the business healthy, • Is organised, calm under pressure and able to make good decisions during busy services, • Takes ownership, is accountable and leads with integrity Why Join Fatto a Mano? • Join a growing independent business with strong values and long-term ambition, • Be trusted to run your pizzeria with genuine autonomy and support, • Work alongside a passionate, people-first leadership team, • Real opportunities for progression as we continue to expand, • Competitive salary, benefits and bonus scheme discussed at interview, • A pizzeria you'll genuinely be proud of Many of our leaders have grown with us, and as we continue to expand, we're committed to creating opportunities for the next generation of General Managers to do the same. Before You Apply ++We'd love to know more than what's written on your CV.++ What first made you fall in love with hospitality? Who has had the biggest influence on the way you lead? What experiences have shaped the manager you've become? We're looking for someone who's still curious, still learning and still passionate about building great teams and creating memorable experiences for customers. We're not looking for the loudest person in the room. We're looking for the person the room naturally follows. If that sounds like you, we'd love to hear from you.

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  • Supervisor
    interview badgeInterviews today
    Supervisor
    18 hours ago
    £16–£16.5 hourly
    Full-time
    London

    Supervisor – Qinwan Café – The Chancery Rosewood Location: Mayfair, London Job Type: Full-time Salary: from £16 per hour (depending on experience) About Qinwan Café Qinwan Café is an exciting new café concept opening within The Chancery Rosewood. The café offers a refined yet welcoming environment, serving exceptional coffee, teas, and a carefully curated selection of ice cream, patisseries, dates, and sandwiches. We are looking for an experienced and service-driven Café Supervisor to join our opening team. This role is ideal for an individual who is confident leading a team, maintaining high service standards, and ensuring smooth day-to-day café operations while delivering warm, attentive, and memorable guest experiences. Role Overview As a Café Supervisor, you will be responsible for supporting the Café Manager with the daily operation of the café and taking ownership of the shift when required. Working closely with the Café Manager, Head Waiter, and Café Servers, you will lead and support the front-of-house team, ensure service standards are consistently maintained, and respond effectively to operational and guest-related matters. The Supervisor is expected to lead by example, communicate clearly and promptly, and create a positive, professional, and well-organised working environment. Key Responsibilities Guest Experience • Deliver a consistently high standard of warm, attentive, and professional service, • Lead by example in creating a welcoming and refined guest experience, • Monitor guest satisfaction throughout the service, • Respond promptly and professionally to guest requests and concerns, • Handle guest complaints appropriately and escalate more serious matters to the Café Manager, • Build positive relationships with regular and hotel guests, • Ensure the team maintains the expected service standards at all times Shift & Service Management • Take responsibility for the smooth running of the café during assigned shifts, • Coordinate the front-of-house team and allocate tasks according to operational needs, • Monitor service flow, table management, guest waiting times, and team performance, • Ensure all food and beverages are served correctly and efficiently, • Maintain consistent service and presentation standards during busy periods, • Support the Head Waiter and Café Servers during peak service, • Ensure opening, service, and closing procedures are completed correctly, • Conduct effective shift handovers and communicate important information to management Team Leadership • Lead, motivate, and support the café team throughout each shift, • Provide clear instructions and ensure team members understand their responsibilities, • Lead by example in attitude, appearance, service, and professionalism, • Support the training and development of new and existing team members, • Provide constructive feedback and coaching when required, • Monitor team performance and address operational issues promptly, • Encourage teamwork, respect, and positive communication within the team, • Support management in maintaining a professional and positive working environment Communication • Maintain clear, professional, and timely communication with the Café Manager and management team, • Keep management informed of operational issues, guest concerns, incidents, and team matters, • Respond promptly to management instructions, questions, and requests, • Ensure important information is communicated accurately to the team, • Communicate effectively between front-of-house and back-of-house teams, • Complete clear and accurate shift handovers, • Escalate issues promptly when they are outside the Supervisor's authority or responsibility Operational Support • Support the Café Manager with the daily operation of the café, • Assist with opening and closing procedures, • Monitor cleanliness, organisation, and presentation of all service areas, • Monitor stock levels and report shortages or operational requirements, • Support effective stock rotation and minimise unnecessary wastage, • Report damaged, faulty, or unsafe equipment to management, • Ensure the café operates efficiently during busy service periods, • Support the implementation of company policies, procedures, and operational standards Cash & POS Responsibilities • Ensure POS procedures are followed correctly, • Support accurate cash and payment handling, • Monitor transactions and ensure discounts, refunds, and voids are processed correctly and in accordance with company procedures, • Report any cash discrepancies or irregularities to management promptly, • Support the team with POS-related queries and operational issues Health, Safety & Hygiene • Ensure all health, safety, food safety, and hygiene procedures are followed, • Maintain a clean, safe, and organised working environment, • Ensure team members follow relevant hygiene and safety procedures, • Report accidents, incidents, hazards, or equipment concerns immediately, • Support compliance with company policies and legal requirements, • Take appropriate action in the event of an operational or safety incident and escalate where necessary Product Knowledge • Maintain excellent knowledge of the café's food and beverage menu, • Understand key ingredients, allergens, preparation methods, and product characteristics, • Ensure the team is confident in describing menu items to guests, • Support the team in making appropriate recommendations to guests, • Ensure all products are served correctly and according to the required standards, • Keep up to date with menu changes, new products, and seasonal offerings Requirements Experience • Previous experience in a Supervisor, Team Leader, Head Waiter, or similar hospitality role preferred, • Previous experience in a high-end café, restaurant, hotel, or luxury hospitality environment is an advantage, • Experience leading and supporting a front-of-house team, • Experience working in a fast-paced and guest-focused environment Skills • Excellent leadership, communication, and interpersonal skills, • Strong customer service and hospitality skills, • Ability to lead by example and motivate a team, • Strong organisational and time-management skills, • Excellent attention to detail, • Ability to remain calm and professional under pressure, • Strong problem-solving and decision-making skills, • Ability to communicate operational issues clearly and promptly, • Good understanding of service standards and hospitality operations Additional Requirements • Flexibility to work evenings, weekends, and public holidays, • Professional presentation and strong work ethic, • Positive, approachable, and confident leadership style, • Ability to work effectively in a fast-paced luxury hospitality environment, • Ability to stand and work for extended periods during service, • Commitment to delivering consistently high standards of guest service Schedule Full-time position with shift-based scheduling based on operational needs. The Supervisor may be required to work a flexible schedule, including mornings, evenings, weekends, and public holidays. Key Performance Expectations The successful Supervisor will be expected to consistently demonstrate: • Strong leadership and team management, • Clear, timely, and professional communication, • Consistent delivery of high guest service standards, • Effective shift management and operational control, • Professional behaviour and presentation, • Strong teamwork and collaboration, • Accountability and ownership of responsibilities, • Compliance with company, health, safety, hygiene, and service standards, • Effective handling and escalation of operational and guest concerns

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  • Back of House Manager
    Back of House Manager
    3 days ago
    Full-time
    London

    Inspired by the grand cafés of Mittel Europe, The Delaunay is an all-day café restaurant located near Covent Garden. Why work with us as a Back of House Manager: • Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development., • Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes., • Discounts on gym memberships, retail and travel., • Industry supplier trips as well as access to masterclasses and workshops., • Enhanced Maternity and Paternity., • Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally., • An additional day's holiday every year, for your first five years., • Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme., • Access to English lessons. The role of a Back of House Manager: • To assist Back of House Supervisors in supervising and controlling all members of the Back of House team, including the Agency Staff., • To draft all departmental rotas, taking into account holidays and training workshops, • To liaise with Personnel regarding any outstanding matters requiring disciplinary or corrective action amongst the Back of House Team., • To conduct regular reviews and audits of contract cleaning performance and to feedback findings., • To open up for tender all cleaning contracts when up for renewal and to source most comprehensive and competitive quotes., • To ensure meticulous and thorough cleaning and maintenance in all areas under your control. This is to include periodic deep cleaning as required., • Maintain a high internal customer service focus and convey this attitude to all team members., • Full-Time and Part-Time roles available. What we're looking for in a Back of House Manager: • To maintain a high customer service focus by approaching your job with the customers always in mind. To remember that customers can be both internal – employees and colleagues and external – suppliers and customers., • To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues., • To be decisive, accepting personal responsibility for making things happen, thinking ahead and developing contingency plans., • The right to work in the UK. The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument. We promote from within - investing in our people and developing them to become the leaders of tomorrow. The Wolseley Hospitality Group is based on a foundation of values which we are all proud to commit to. We create Places where People feel they Belong

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  • Sous Chef
    Sous Chef
    3 days ago
    £20.91–£21.46 hourly
    Full-time
    London

    Located on King William Street near Monument Square, The Wolseley City embodies the essence of Piccadilly as a charming, younger sibling to the original. It features two private dining rooms, three elegant bar spaces, and offers all-day dining. At The Wolseley Hospitality Group, We create Places where People feel they Belong. Why work with us as a Sous Chef? • Enjoy a generous discount across our restaurants on food and drinks., • Rewarding Excellence - a team-led incentive, earning up to £100 in high street vouchers., • Enhanced Maternity and Paternity leave to support working families., • Group-wide access to mental health counselling, legal and financial advice., • Advance access to earned wages via Wagestream., • A unique and varied training calendar including supplier trips, masterclasses and visits. We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow. Our diverse team reflects the inclusive culture. The role of Sous Chef is to provide key operational contribution to the management team while ensuring that excellent quality and superb product quality are guaranteed all the time. Service excellence. Oversee the kitchen day-to-day operations: • Ensure the highest standards of quality and presentation of our seasonal classic European dishes., • Cook and contribute towards seasonal menu changes and weekly specials., • Inspire a culture of hospitality, collaborating with the team of chefs to meet guests' expectations. People focus. Lead and inspire a diverse team: • Foster genuine connections and collaboration across all departments., • Develop the team to enhance skillset and capabilities., • Identify, recruit and train new talent. Sense of responsibility and ownership: • Be accountable for daily targets, ordering, stock and cost control., • Ensure adherence to all FS and HS legislation., • Guarantee quality and freshness of the ingredients. As Sous Chef, you'll bring: • Experience at a senior management level within a similar busy kitchen., • Excellent interpersonal abilities and abilities to communicate effectively in the spirit of company values. A solid financial acumen. The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.

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  • Junior Sous Chef
    Junior Sous Chef
    4 days ago
    £17–£18 hourly
    Full-time
    London

    As a jr. Sous Chef, you are the third-in-command in the kitchen and a key leader within the business. Working closely with the Head Chef, you will be responsible not only for delivering exceptional food but also for creating a positive, respectful and high-performing working environment. As a privately owned restaurant, we place great value on professionalism, integrity, teamwork and leading by example. You are expected to inspire and support the kitchen team while building strong relationships with the Front of House team. Your leadership should encourage collaboration, accountability and a shared commitment to delivering an outstanding guest experience. Key Responsibilities • Support the Head Chef in the day-to-day management of the kitchen., • Lead, motivate and develop the kitchen team through coaching, mentoring and hands-on leadership., • Act as a role model by maintaining the highest standards of professionalism, respect and work ethic., • Foster a positive, inclusive and collaborative culture between the Kitchen and Front of House teams., • Ensure clear communication between departments to deliver a seamless guest experience., • Maintain consistently high standards of food quality, presentation and consistency., • Supervise service and ensure efficient kitchen operations during busy periods., • Take full responsibility for the kitchen in the absence of the Head Chef., • Train, onboard and support new team members while encouraging continuous development., • Monitor food costs, portion control, stock levels and waste reduction., • Ensure all food safety, HACCP and health & safety procedures are followed at all times., • Assist with menu development, seasonal specials and continuous improvement of kitchen standards., • Manage ordering, stock rotation and inventory control., • Address challenges calmly and professionally while maintaining a solutions-focused approach. What We Expect • Proven experience as a Sous Chef in a high-volume, quality-driven restaurant., • Strong leadership skills with the ability to motivate, coach and develop others., • Excellent communication skills and the confidence to build positive relationships across all departments., • A genuine team-first mentality and the ability to create a respectful and supportive workplace., • High standards of organisation, cleanliness and attention to detail., • The ability to perform under pressure while maintaining composure and professionalism., • Strong understanding of kitchen financials, food cost control and stock management., • Commitment to delivering exceptional food and outstanding hospitality., • Reliability, accountability and a proactive attitude., • A passion for continuous learning and helping others succeed. Our Culture We are a privately owned restaurant where people matter as much as the food we serve. We believe great kitchens are built on trust, mutual respect and strong leadership. We expect every leader to create an environment where colleagues feel valued, supported and empowered to perform at their best. Success in this role is measured not only by the quality of the food leaving the pass, but by the strength of the team behind it. We are looking for someone who leads with integrity, communicates openly, earns respect through their actions and helps build a positive culture that both the kitchen and Front of House can be proud of.

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  • Bar Manager – SHE Soho
    Bar Manager – SHE Soho
    22 days ago
    Full-time
    London

    Lead one of London’s most iconic LGBTQ+ venues. SHE Soho is one of London’s best-known LGBTQ+ venues and one of the few full-time dedicated lesbian bars in the UK. We’re looking for an exceptional hospitality leader to take the venue into its next chapter. This is far more than a management role. We’re looking for someone who can build an outstanding team, inspire people to perform at their very best, create unforgettable guest experiences and foster a culture where people genuinely enjoy coming to work. If you believe great hospitality starts with great leadership, we’d love to hear from you. The Role As Bar Manager, you’ll take full responsibility for the day-to-day operation of SHE Soho, leading your team from the front while delivering exceptional service, strong commercial performance and consistently high standards. Working closely with our senior leadership team, you’ll help shape the future of the venue, developing your people and ensuring SHE remains one of London’s most welcoming and respected LGBTQ+ destinations. We’re Looking For Someone Who • Is an inspiring leader who leads by example., • Builds positive, high-performing teams., • Coaches, develops and motivates people to reach their full potential., • Sets high standards and consistently delivers them., • Holds people accountable with fairness, consistency and integrity., • Creates an inclusive, respectful and supportive working environment., • Thrives in a busy, fast-paced hospitality business., • Has experience managing high-volume venues., • Understands labour, stock control and profitability., • Takes pride in delivering exceptional guest experiences., • Is organised, proactive and solutions-focused., • Enjoys developing future leaders. Key Responsibilities • Lead, inspire and develop the venue team., • Recruit, train and mentor new and existing team members., • Deliver consistently outstanding customer experiences., • Manage rotas, labour costs and staffing levels., • Drive sales while maintaining strong cost controls., • Oversee stock management and minimise wastage., • Ensure licensing, compliance and company policies are always upheld., • Build a culture based on teamwork, accountability and respect., • Resolve customer issues professionally and confidently., • Work collaboratively with the wider management team to continually improve the business. What We Offer • Competitive salary., • Healthy monthly service charge., • Ongoing leadership training and career development., • Staff discounts across our venues., • A supportive and inclusive working environment., • The opportunity to make a genuine impact within one of London’s leading independent LGBTQ+ hospitality businesses. Ready to Lead? If you’re an ambitious hospitality leader with a passion for developing people, raising standards and creating unforgettable guest experiences, we’d love to hear from you. Apply today with your CV and tell us why you’re the right person to lead SHE Soho.

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  • Cafe Manager
    Cafe Manager
    27 days ago
    £32000–£38000 yearly
    Full-time
    Bayswater, London

    Pastada London is a vibrant, family-run brunch café & bakery in the heart of Bayswater, known for its warm atmosphere, exceptional coffee, beautiful brunches, and homemade delights. We are seeking an enthusiastic and experienced Cafe Manager to lead our team and oversee daily operations. This is a pivotal role for someone passionate about hospitality, food quality, and creating an outstanding experience for both our customers and staff. You will be instrumental in maintaining our high standards, fostering a positive work environment, and contributing to the growth. Key Responsibilities: • hands on roll able to work on shifts as a team leader & motivater, and manage a dedicated team, including recruitment, training, scheduling (rotas & cleaning rostas), and performance reviews., • Maximize social media account followers and positive Google reviews., • Oversee all daily cafe operations, ensuring smooth service, efficiency, and adherence to company standards., • Maintain high standards of food and beverage quality, presentation, and customer service., • Manage inventory, ordering, and stock control, minimizing waste and maximizing profitability., • Ensure compliance with all health, safety, and hygiene regulations., • Handle customer feedback and resolve issues promptly and professionally., • Monitor sales performance, identify opportunities for growth, and implement strategies to boost revenue., • Manage cash handling procedures and daily financial reconciliations., • Foster a positive and collaborative team environment. Requirements: • Proven experience in a Cafe Manager or similar leadership role within the hospitality sector., • Strong leadership skills with the ability to inspire and manage a team effectively., • Excellent understanding of cafe operations, including barista skills, food preparation, and customer service best practices., • Solid knowledge of food hygiene and health & safety regulations., • Exceptional communication, interpersonal, and problem-solving skills., • Ability to work under pressure in a fast-paced environment while maintaining high standards., • Flexible availability, including weekends and holidays. What We Offer: • The opportunity to be a key part of an Innovative food concept in London., • A welcoming, family-run environment where your contributions are valued., • Opportunities for professional growth and skill development., • Supportive and friendly team culture., • Staff meals, coffee, and perks during shifts., • 28 days Holiday., • Flexible work-life balance with opening hours 8 am - 5 pm, 5 days per week., • Discounts on thousands of brands, including:, • Apple: Up to 10%, • Samsung: Up to 15–20%, • Dyson: Up to 20%, • Shark: Up to 20%, • Nike: 10% off full-price items, • Adidas: Up to 15%, • JD Sports: Up to 15%, • Gymshark: Up to 10%, • Nando's: Up to 20%, • PizzaExpress: Up to 25%, • ASK Italian: Up to 25%, • Bella Italia: Up to 25%, • TUI: £100+ off selected holidays, • Jet2holidays: £100 off selected holidays, • easyJet Holidays: Up to 10%, • Currys: Up to 10%, • Halfords: Up to 10%, • Vision Express: Up to 20%

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  • General Manager
    General Manager
    28 days ago
    £30000–£40000 yearly
    Full-time
    London

    General Manager – The Wooden Cross, Crouch End We are looking for an experienced, hands-on General Manager to lead the team, drive standards, build sales and help shape the next phase of The Wooden Cross. This is a great opportunity for someone who understands proper pubs, knows how to run a tight operation, and can bring energy, structure and personality to a venue with real potential. The Role As General Manager, you will be responsible for the day-to-day running of The Wooden Cross. You will lead the team, manage service standards, control costs, grow sales and help create a welcoming pub that becomes a key part of the local community. The ideal candidate will be confident running a busy wet-led pub, have strong cellar and stock control experience, and be comfortable managing sport, events, social media, staff development and local marketing. Key Responsibilities Operations • Oversee the daily operation of the pub., • Maintain high standards of service, cleanliness and presentation., • Ensure the pub is opened, closed and run safely and professionally., • Manage tills, and daily reporting., • Keep all compliance, licensing, health and safety, fire safety and food safety standards up to date., • Take ownership of the cellar, beer quality and stock management. Team Management • Recruit, train, manage and motivate the bar team., • Build a positive and professional working culture., • Create and manage rotas in line with wage targets., • Hold staff accountable for standards, service and performance., • Support supervisors and develop future leaders within the team. Sales & Events • Help grow weekly turnover through local marketing, events and community engagement., • Promote sports fixtures, pub events, DJ nights, quizzes, live entertainment and seasonal campaigns., • Work with the business owner to develop the pub’s identity, drinks range and customer offer., • Build relationships with local residents, clubs, groups and businesses., • Help manage and grow the pub’s social media presence. Financial Control • Work to agreed sales, wage and GP targets., • Control stock, wastage and ordering., • Complete regular stocktakes and investigate variances., • Manage supplier deliveries and invoices., • Focus on driving profit while maintaining value and quality for customers. Customer Experience • Create a warm, friendly and consistent customer experience., • Deal professionally with complaints, feedback and difficult situations., • Build regular trade and make the pub feel like a proper local., • Lead by example on the floor during key trading sessions. What We’re Looking For The successful candidate will have: • Previous experience as a General Manager, Assistant Manager or strong Deputy Manager in a pub or bar environment., • Strong wet-led pub experience., • Good knowledge of draught beer, cellar management and stock control., • Experience managing teams, rotas and wage costs., • Confidence with licensing, compliance and health and safety., • A hands-on leadership style., • Strong communication skills., • Good commercial awareness., • The ability to bring ideas, energy and structure to the business., • Experience with sports pubs, events, DJs or community pubs would be an advantage. The Right Person You will be organised, reliable and commercially minded, but also personable and present on the floor. We want someone who can take ownership of the venue, build a strong team and help turn The Wooden Cross into one of Crouch End’s best local pubs. This role would suit someone who wants more than just a management job — someone who wants to be part of building something properly. Salary & Benefits • Competitive salary, depending on experience., • Performance-related bonus structure to be discussed., • Opportunity to shape the relaunch and future direction of the pub., • Support from an experienced independent pub operator., • Scope to grow with the business as the company develops. How to Apply Please send your CV and a short message explaining why you would be a good fit for The Wooden Cross.

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  • General Manager
    General Manager
    1 month ago
    £40000–£50000 yearly
    Full-time
    London

    Are you an experienced, driven, and passionate General Manager looking to lead a thriving pub? Whelans Pubs is seeking a hands-on leader who excels in fast-paced hospitality, is dedicated to delivering exceptional guest experiences, and committed to building high-performing teams. As General Manager, you will fully own your business, driving sales, profitability, and operational standards, while fostering a welcoming atmosphere for every guest. You'll be an energetic, visible leader, setting high standards and inspiring your team daily. Commercially aware and passionate about hospitality, you'll confidently make decisions and be motivated by creating pubs guests love to visit. Key Responsibilities • Leadership, • Lead, inspire, and develop your management and bar teams., • Recruit, train, and retain exceptional team members., • Create a positive, motivated, and accountable working culture., • Conduct regular team meetings, coaching sessions, and performance reviews., • Manage staffing levels and rotas in line with business needs., • Commercial Performance, • Take full responsibility for achieving weekly and monthly sales targets., • Drive wet sales, food sales, and overall profitability., • Maximise opportunities through events, entertainment, and seasonal promotions., • Monitor labour costs, GP margins, and controllable expenses., • Analyse business performance and implement action plans to improve results., • Customer Experience, • Deliver exceptional customer service standards every day., • Resolve customer complaints professionally and efficiently., • Build strong relationships with regular guests and the local community., • Maintain consistently high review scores across online platforms., • Operations, • Ensure the venue is presented to the highest standards at all times., • Maintain excellent cleanliness throughout both front and back of house areas., • Ensure full compliance with all company operating procedures., • Complete daily, weekly, and monthly compliance checks diligently., • Financial Control, • Manage cash handling procedures accurately., • Complete precise banking and financial reporting., • Control stock effectively through regular stock takes and ordering., • Investigate and minimise stock losses and wastage., • Maintain strong cost controls across all aspects of the business., • Compliance, • Ensure full compliance with: Licensing legislation, Health & Safety, Food Safety, Fire Safety, Employment legislation, Challenge 25 procedures, and Company policies., • Marketing & Business Development, • Drive local marketing initiatives to increase visibility., • Promote live sport, entertainment, and food offers., • Ensure social media channels are regularly updated with high-quality content., • Build relationships with local businesses, charities, and community groups., • Identify opportunities to increase footfall and revenue. What We’re Looking For • Essential, • Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar environment., • Strong leadership and people management skills., • Commercially focused with a proven track record of sales growth., • Excellent financial understanding, including labour and Gross Profit (GP) control., • Personal Licence holder (or willing to obtain one)., • Strong understanding of licensing and regulatory compliance., • Exceptional communication skills, both written and verbal., • Excellent organisational ability and attention to detail., • Flexible to work evenings, weekends, and bank holidays as required., • Desirable, • Experience managing food operations., • Experience delivering live entertainment and sporting events., • Cellar management knowledge., • First Aid qualification., • Level 2 Food Safety certification. Key Performance Indicators (KPIs) • Sales growth, • Profitability, • Labour percentage, • Gross Profit performance, • Stock variance, • Wage control, • Customer satisfaction, • Mystery visit results, • Audit compliance, • Team retention, • Employee engagement, • Online review scores, • Health & Safety compliance, • Licensing compliance What We Offer • Competitive salary, • Performance-related bonus scheme, • Clear career progression opportunities, • Ongoing training and professional development, • Company pension scheme, • Employee discounts, • Company social events, • Supportive Operations Team, • Recognition and reward programmes Our Values • People – Investing in our teams and creating opportunities for success., • Standards – Delivering excellence in everything we do., • Fun – Creating memorable experiences for our guests and our teams. If you’re ready to take ownership of a successful pub and build an exceptional business, we’d love to hear from you.

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  • Restaurant Floor Manager
    Restaurant Floor Manager
    1 month ago
    £40000 yearly
    Full-time
    London

    Oita, Japanese Restaurant is recruiting experienced and professional Restaurant Floor Manager for to assists in coordinating all Front of House operations.We currently don’t have a floor manager in place, and the operation needs someone who can step in, take full control, and bring structure, direction, and accountability. We’re looking for a strong leader - someone with a clear vision, strong character, and the ability to set and enforce standards from day one.You must know exactly why you’re joining: to fix, improve, and lead. You will have full support from senior management, but this role requires someone confident, hands-on, and committed to delivering real change. Main Responsibilities: • Identify and improve underperforming areas to elevate the restaurant to the next level as we’re focused on growth, • Oversee and supervise all Front of House operations with a hands-on leadership approach, • Carry out key administrative functions, including basic HR tasks, payroll coordination, and managing delivery platforms, • Lead recruitment, hiring, and onboarding of new team members, • Maintain accurate operational logs and monitor financial performance closely, • Manage stock control, ordering, and supplier coordination, • Ensure the venue consistently meets all health and safety compliance standards, • Respond to guest feedback and complaints promptly and professionally, • Motivate, support, and guide the team to maintain consistently high service standards, • Assist in organising and delivering occasional events held at the venue, such as private parties or celebrations Ideal Candidate Will Have: • At least 2 years' experience in a similar hospitality management role, • One or more references from previous employers, • Strong character with an open mind, clear vision, and business focus - you understand your role is to lead, perform, and drive results, • A hands-on approach with attention to detail and problem-solving abilities, • Strong organisational skills and the ability to handle multiple priorities, • Strict but fair leadership style - respectful, consistent, and confident, • Excellent communicator with the ability to clearly pass on expectations and motivate the team, • Flexibility to work evenings, weekends, and peak periods, • Good working knowledge of Microsoft Office (Word and Excel) What We Offer: • Competitive package: £35,000 salary + £5,00 service charge (48 hours/week) - for the right person who delivers results and drives progress, there’s clear opportunity to grow with us. When the operation thrives, so do you., • Internal growth and promotion opportunities., • A positive and inclusive team culture., • Staff discounts on food and drinks., • Ongoing support and training to grow your career.

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  • Children's Home Registered Manager
    Children's Home Registered Manager
    1 month ago
    £47000–£52000 yearly
    Full-time
    London

    We are working in partnership with an established and growing residential childcare provider to appoint an experienced Registered Manager for a children’s home supporting young people with complex needs. This is a key leadership position offering full operational responsibility for the home. The successful candidate will be accountable for delivering high quality, child centred care, maintaining regulatory compliance and leading a stable, motivated staff team. You will be responsible for: * Overall management of the children’s home * Ensuring compliance with Ofsted regulations and Children’s Homes Quality Standards * Safeguarding and promoting the welfare of young people * Leading, developing and supervising the staff team * Driving positive outcomes and improving Ofsted ratings where required * Managing budgets and ensuring the home operates efficiently About You * Previous experience as a Registered Manager within a children’s residential setting * Strong working knowledge of Ofsted regulations and inspection processes * Level 5 Diploma in Leadership and Management for Residential Childcare (or working towards) * Proven leadership and team development experience * Passionate about delivering outstanding care and improving young people’s outcomes What’s on Offer * Competitive salary package * Performance related incentives * Supportive senior leadership structure * Opportunity to shape and develop the service * Clear progression opportunities as the organisation grows This is an excellent opportunity for a confident, child focused leader who wants to make a genuine impact within a supportive and forward thinking organisation.

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  • Recruitment Resourcer
    Recruitment Resourcer
    2 months ago
    £26000–£28000 yearly
    Full-time
    Bromley

    Join a specialist recruitment business delivering tailored staffing solutions to the Social Housing maintenance sector, connecting organisations with skilled professionals who understand the unique challenges and requirements of this market. We are only able to respond to Candidates who have Recruitment Agency Industry experience. From Property Managers and Maintenance Operatives to Project Leaders and Administrative Teams, we help clients secure high-calibre talent who not only possess the required technical expertise but also align with the values and objectives of Social Housing providers. Due to continued growth, we are looking for an ambitious Recruitment Resourcer to join our Property & Maintenance team in Bromley. The Role Working closely with the Account Manager, you will play a key role in identifying and attracting high-quality candidates for a range of Property and Maintenance vacancies across the Social Housing sector. Your responsibilities will include: • Sourcing and identifying top talent for a variety of Property & Maintenance positions., • Screening CVs and applications to assess candidate suitability., • Conducting candidate qualification calls and interviews., • Building and maintaining strong relationships with candidates throughout the recruitment process., • Proactively searching for candidates through job boards, advertising campaigns, referrals, social media, internal databases, and headhunting techniques., • Managing candidate pipelines and ensuring an excellent candidate experience., • Supporting the delivery of recruitment campaigns for key client accounts. Typical roles recruited for include: • Electricians (Repairs & Maintenance), • Repairs Supervisors, • Plumber Multi-Traders, • Commercial Administrators, • Senior Quantity Surveyors (Repairs & Maintenance), • Property Managers, • Maintenance Operatives What We're Looking For • Previous experience within agency recruitment., • A stable employment history with a proven track record in recruitment., • Experience within Construction, Property, Trades & Labour, or Social Housing recruitment would be advantageous but is not essential., • Strong communication and relationship-building skills., • A proactive and resilient approach with excellent organisational skills., • Passion for delivering exceptional service to both candidates and clients. What's On Offer? • Basic salary of £26,000 - £28,000 depending on experience., • Excellent uncapped bonus structure., • Ongoing training, support, and professional development., • Clear opportunities for career progression within a growing business., • Opportunity to specialise within the thriving Social Housing sector., • Friendly, supportive, and collaborative team environment. Ready For Your Next Move? This is an excellent opportunity to join a growing team, build strong relationships with candidates and clients, and develop a successful career within a thriving specialist market. We are only able to respond to Candidates who have Recruitment Industry experience. If you have not heard from us within one week, please assume you have not been selected for an interview. Rec2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Rec2 Recruitment specifically focuses on the placement of experienced Recruitment Professionals in the Built Environment, Engineering, and Energy sector.

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  • Worship Pastor
    Worship Pastor
    2 months ago
    £29000–£30000 yearly
    Full-time
    London

    Job Description Worship Pastor Job Title Worship Pastor Organisation RCCG Rivers of Love Role Purpose The post holder will serve in a key pastoral and spiritual leadership role within RCCG Rivers of Love, with specific responsibility for leading the worship, prayer, and spiritual formation life of the church. The role will focus on guiding the congregation in worship, strengthening the spiritual depth of worship ministry, discipling worship team members, supporting the delivery of church services, and ensuring that worship remains aligned with the doctrine, values, practices, and worship tradition of the Redeemed Christian Church of God. This is a pastoral ministry role. The post holder will not simply act as a music director, choir coordinator, performer, or events organiser. Any musical, planning, or coordination duties will be carried out as part of the wider pastoral responsibility to lead worship, develop discipleship, support spiritual growth, and serve the congregation. Main Duties and Responsibilities • Lead the congregation in worship during Sunday services, prayer meetings, Holy Communion services, thanksgiving services, special church programmes, and other religious gatherings in accordance with RCCG doctrine and worship practice., • Provide spiritual leadership to the worship ministry, ensuring that worship songs, prayers, exhortations, and service elements are biblically sound, spiritually edifying, and aligned with the values and teachings of RCCG Rivers of Love., • Teach and encourage the congregation through worship-led ministry, short exhortations, prayer sessions, scripture-based reflections, and other forms of pastoral communication connected to worship and spiritual formation., • Disciple, mentor, and spiritually develop worship team members, choir members, instrumentalists, and other volunteers involved in worship ministry, helping them grow in character, faith, service, and spiritual discipline., • Work closely with the senior church leadership to plan the spiritual flow of church services, including worship themes, prayer focus, altar ministry, special services, seasonal programmes, and major church events., • Lead worship team devotionals, prayer meetings, rehearsals, and preparation sessions in a way that prioritises spiritual readiness, biblical understanding, unity, and pastoral accountability., • Support the pastoral care of worship team members and church volunteers by offering prayer, encouragement, spiritual guidance, and appropriate pastoral support where needed., • Help identify, train, and raise future worship leaders and ministry volunteers, ensuring they understand the spiritual responsibility of leading worship within the church., • Support the delivery of baptisms, child dedications, weddings, funerals, thanksgiving services, Holy Communion services, and other church ceremonies by providing worship leadership, prayer support, and pastoral input where required., • Promote a culture of reverence, prayer, excellence, unity, and spiritual maturity within the worship ministry and wider congregation., • Ensure that worship ministry activities comply with the safeguarding, confidentiality, governance, and ministry standards of RCCG Rivers of Love., • Maintain appropriate worship ministry records where required, including rotas, volunteer participation, training attendance, and service planning notes, ensuring that administrative activity remains incidental to the pastoral purpose of the role. Work Location The main place of work will be: Unit 5 Block 2 Dockyard Industrial Estate London SE18 5PQ The post holder may also carry out worship and pastoral ministry duties at approved church-related locations, including church events, prayer gatherings, worship programmes, community worship events, and other ministry activities as directed by RCCG Rivers of Love. Required Skills, Experience and Attributes • Demonstrable experience in worship ministry, pastoral ministry, church leadership, discipleship, or spiritual leadership., • Strong understanding of Christian doctrine, biblical worship, prayer, and the worship practices of RCCG., • Ability to lead a congregation in worship, prayer, and spiritually focused services., • Experience mentoring, training, and spiritually developing worship team members, choir members, volunteers, or lay ministry workers., • Ability to communicate biblical and spiritual truths clearly through worship, prayer, exhortation, and pastoral encouragement., • Strong spiritual maturity, integrity, emotional intelligence, and servant leadership., • Ability to work collaboratively with senior church leadership, ministry teams, volunteers, and members of the congregation., • Commitment to safeguarding, confidentiality, accountability, and the values of RCCG Rivers of Love. RCCG Rivers of Love | Worship Pastor Job Description

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  • General Manager
    General Manager
    2 months ago
    £13–£14 hourly
    Full-time
    London

    Job Title: General Manager – Suuyar Restaurant (Peckham) Location: Peckham, London (multi-site role covering 2 restaurants + street food) Type: Full-time, permanent About Us Suuyar Restaurant is a thriving Nigerian/African-inspired spot in Peckham, known for authentic suya and a popular all-you-can-eat buffet on Fridays–Sundays. With two restaurants and a busy street food operation, we’re growing fast and need a strong leader to help us scale while delivering excellent food and service. The Role You will take full operational responsibility for day-to-day running across our sites, reporting directly to the owner. This is a hands-on leadership position perfect for someone who wants to run venues like their own business. Key Responsibilities: Lead, schedule, train, and motivate staff teams; handle recruitment and performance. Manage staff shifts and ensure smooth front-of-house and kitchen operations. Oversee social media engagement, Google reviews, and guest feedback. Maintain accurate records for bookkeeping, stock, VAT, and daily finances (support from accountant provided). Ensure full compliance with health & safety, fire regulations, food hygiene, and alcohol licensing obligations (critical). Act as (or support) the Designated Premises Supervisor. Drive performance during peak times, including the busy weekend buffet. Work with the owner on business improvements and problem-solving. Requirements: Proven experience as a General Manager, Operations Manager, or senior role in a busy restaurant/pub/hospitality setting (multi-site advantage). Valid UK Personal Alcohol Licence (essential) and experience as DPS. Strong knowledge of UK licensing laws, health & safety, and food regulations. Excellent leadership, communication, and customer service skills. Organised with good IT/admin skills (rotas, basic reporting). Right to work in the UK. Passion for African cuisine or hospitality a big plus! What We Offer: Competitive salary and bonus tied to performance. Opportunity to shape a growing local business. Supportive owner who wants to step back from daily ops. Meals on shift and a vibrant team environment. If you’re a proactive leader ready to take ownership and help us thrive, apply with your CV and a short note on why you’re a great fit.

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  • Kitchen Supervisor
    Kitchen Supervisor
    2 months ago
    £13.71–£15.21 hourly
    Full-time
    Monument, City of London

    Opportunity to become a Team Leader / Supervisor! B Kitchen is a fast growing company that works in partnership with Tesco supermarkets. We are looking for people who can work as part of a team helping bake all our pastries, prepare our salad bar products, and our delicious burritos. Manage a team, remain calm under pressure, being in charge or all food safety policies, placing orders and always keeping our brand standards. We offer full time contract with mostly Monday to Friday shifts starting at 6am. Weekend availability will sometimes be needed. You might be a good fit if you have: Hands on approach, problem solving skills, ability to lead the kitchen team to ensure all prep is done on time and all policies are implemented consistently, professional attitude, an encouraging approach when leading your team. We pay monthly into your bank account. Once you are fully signed off as a supervisor, you can earn up to £300 quarterly bonus based on audit score, sales, and company culture targets!

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