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About the Role Job Title Office Administrative Assistant Location Waltham Abbey, EN9 1JH - Full-time, office-based role Company Description BRS Cleaning Contractors is a specialist after-builders construction cleaning business with a strong reputation across the UK construction sector. Since 2013, we have delivered high-quality construction cleaning services to leading contractors, developers, and commercial clients across a wide range of project types. We are committed to professionalism, reliability, operational excellence, and strong client relationships. As our business continues to grow, we are looking to appoint a proactive, organised, and dependable Office Administrative Assistant to support the day-to-day running of the business. Role Overview This is a varied and hands-on support role suited to an individual who enjoys working in a fast-paced environment and contributing across multiple areas of the business. The successful candidate will assist with general office administration, operational coordination, client communication, and day-to-day business support functions. We are looking for a strong all-rounder — someone who is organised, adaptable, professional, and willing to assist wherever needed. The role requires a positive attitude, attention to detail, and the ability to manage multiple responsibilities simultaneously. The successful candidate will work closely with management and operational teams to help ensure the smooth and efficient running of the business. Key Responsibilities Office Administration & General Suport • Provide day-to-day administrative support across the business, • Answer and direct telephone calls and email enquiries professionally, • Maintain organised digital and physical filing systems, • Assist with preparing documents, reports, spreadsheets, and correspondence, • Support diary management, meeting coordination, and scheduling activities, • Order and manage office supplies and general office requirements, • Assist with general office organisation and operational administration Operational & Project Support • Assist with coordinating operational activities and workforce scheduling, • Support the administration of ongoing construction cleaning projects, • Maintain accurate records relating to projects, staff, and client information, • Assist with timesheets, site documentation, onboarding paperwork, and compliance records, • Coordinate with site teams and management to ensure information is communicated effectively, • Support the tracking and organisation of operational and project-related documentation Client & Supplier Communication • Act as a professional and friendly point of contact for clients, suppliers, and subcontractors, • Assist with responding to general client queries and follow-ups, • Coordinate with suppliers regarding orders, deliveries, and general requirements, • Maintain strong and professional working relationships with stakeholders Business & Team Support • Assist management with ad hoc business and administrative tasks, • Provide support across different areas of the business as required, • Help maintain a professional, positive, and efficient office environment, • Identify opportunities to improve administrative processes and overall efficiency Skills & Experience • Previous experience in an administrative, office support, operations, or assistant role preferred, • Strong organisational skills and attention to detail, • Excellent communication and interpersonal skills, • Professional and approachable manner, • Ability to manage multiple tasks and prioritise effectively, • Strong work ethic with a proactive and adaptable attitude, • Comfortable working independently and as part of a team, • Good proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook, • Ability to work in a fast-paced and dynamic environment, • Experience within construction, facilities management, or a related industry would be advantageous but is not essential What We Offer • Competitive salary based on experience, • Supportive and professional working environment, • Opportunity for long-term growth within a growing business, • Exposure to a dynamic and fast-moving operational environment, • Opportunity to work closely with experienced leadership and operational teams How to Apply Interested candidates are invited to submit their CV along with a brief cover letter outlining their experience and suitability for the role. Applications will be reviewed on a rolling basis. No recruitment agencies, please. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Job Title: Warehouse Manager (NIGHTS)\n\n Location: Waltham Abbey\n\n Reports to: Operations Manager / Site Manager\n\n Job Type: Full-time, Sunday to Thursday 20.30 – 06:00 – 42.5 hrs per week (1 hour Lunch)\n\n Salary: Up to £45,000 per annum, depending on skills and experience\n \n Our client are a proud independent bathroom manufacturer and distributor. They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years. \n\n Job Overview:\n \nTo ensure that all warehouse operations are performed, on time and within budget. Through the allocation of heads to tasks, to meet the needs of the operation, you will be responsible for the safe and efficient receipt, storage and despatch of goods, stock management as well as Health & Safety compliance. All operations should be performed within company guidelines. To lead the team to complete full and timely pick, pack and dispatch functions in-line with the company KPI’S.\n \nStructure:\n \nThis role will report directly to the Warehouse Manager.\n \nThe Ideal Person:\n \n\n - Strong leadership skills with the ability to motivate and manage staff effectively\n - Excellent communication and problem-solving abilities\n - A hands-on approach with a keen eye for detail and high standards for quality and performance\n - Good knowledge of health & safety practices and the ability to enforce them consistently\n - Experience managing KPIs, shift planning, and incident reporting\n - The ability to remain calm and professional under pressure\n - Flexibility and reliability, with a strong work ethic and commitment to operational excellence.\n\n \nKey activities and responsibilities:\n \n\n - Manage the flow of goods in and out of the warehouses in line with business requirements and customer demands\n - Plan resources to ensure cost-effective productivity\n - Identify, recommend and implement continuous improvements to current processes or procedures\n - Strive to improve customer service through accuracy and quality (reduction in mispicks/CNF,damages, etc)\n - To complete regular stock counts/PI’s accurately and within the financial boundaries\n - Ad-hoc projects as required such as moving stock, development of warehouse space\n - Be responsible for the daily line management of the Warehouse team\n - Lead teams responsible for picking, packing, loading & despatching of vehicles\n - Staff training and development\n - Develop and monitor KPI’s to exceed targets and drive ownership within the team\n - Ensure appropriate daily operational provision is in place for the Warehouse team to meet the needs of the business – including managing leave requests and sickness absence\n - Successfully manage the daily performance and conduct of the Warehouse team in line with the business’ internal procedures\n - To conduct Daily Briefs to staff to communicate daily and future tasks.\n - Flexibility around working hours – able to change shifts at short notice to facilitate holidays/sickness cover.\n - To provide weekly KPI reports to Warehouse Manager on Staff Performance, Health & Safety, and projects being undertaken.\n - To ensure the highest standards are kept amongst the workplace including internal/external cleaning of the site and rotation of stock\n\n \nExperience and education:\n \n\n - Good competency in Excel, Word and WMS systems\n - Good knowledge of health and safety legislation\n - Holding a current forklift licence is desirable (counter balance/flexi,bendi)\n - Minimum of 5 years’ experience working in high service level warehouse\n - An experienced people manager – proven experience of leading and successful performance management and development of a team of staff\n - Proven success in improving warehouse systems and processes\n - Experience of working in high pressured environment handling high number of orders\n - Proven high customer service focus\n\n \nHealth & safety:\n \n\n - To be responsible for your own health and safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazard immediately you become aware of it.\n - To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.\n - The post holder may have access to material which is confidential. It is a condition of their contract of employment that they ensure that no confidential material is leaked from the department to unauthorised personnel.\n - To implement the Equal Opportunities Policy into your daily activities. All employees are required to work in accordance with the Equality Act (2010).\n\n \nIf you feel you have the relevant experience then we’d love to hear from you, apply today!

Job role Warehouse Supervisor - NIGHTS\n\n Location Waltham Abbey – Essex\n\nSalary Salary up to £35,000 per annum - including Night Shift Allowance (Negotiable)\n\n Hours of work \n\nFULL TIME HOURS -Monday to Friday 8.30 PM -06:00 (42.5 hours per week)\n\n About our client\n\n Centric Talent is currently recruiting for Warehouse Team Leader to join our clients team at their warehouse in Waltham Abbey.\n\n Our client is one of the UK's leading suppliers of bathroom, kitchen and plumbing products, supplying products to retailers up and down the UK.\n\nJob Overview:\n\nTo ensure that all warehouse operations are performed, on time and within budget. Through the allocation of heads to tasks, to meet the needs of the operation, you will be responsible for the safe and efficient receipt, storage and despatch of goods, stock management as well as Health & Safety compliance. All operations should be performed with RLD guidelines.\n \nStructure:\n\nThis role will report directly to the Warehouse Manager but will have a close relationship with other shift supervisors.\n \nThe ideal person:\n\n - Enthusiastic & proactive approach with the ability to motivate and encourage others\n - Flexible attitude, willing to adapt working hours as required based on the business needs\n - Collaborative and willing to be hands-on where requires\n - Creative problem solver\n - Experience in computer-based operations\n - FLT counter balance/flexi Bendi experience\n\n \nKey activities and responsibilities:\n\n - Must have experience of managing a team of warehouse operatives in a fast moving environment.\n - Lead teams responsible for picking and packing, goods in and despatch including staff training and development.\n - Manage the flow of goods in and out of the warehouses in line with business requirements and customer demands\n - Plan resources to ensure cost-effective productivity\n - Develop and monitor KPI’s to exceed targets and drive ownership within the team\n - Review and control Absence and Sickness, time keeping and holidays and where necessary be part of the disciplinary process.\n - Identify, recommend and implement continuous improvements to current processes or procedures\n - Strive to improve customer service through accuracy and quality (reduction in mispicks/CNF, etc)\n - To complete regular stock counts/PI’s accurately and within the financial boundaries.\n - Ad-hoc projects as required such as moving stock, development of warehouse space.\n\n \nExperience and education:\n\n - Minimum of 5 years’ experience working in high service level warehouse\n - Leadership and development of Warehouse staff\n - Proven success in improving warehouse systems and processes\n - Creative and innovative approach with a high customer service focus\n - Experience of working in high pressured environment handling high number of orders\n - Forklift licence is desirable\n - Competency in Excel, Word and WMS systems\n - Good knowledge of health and safety legislation\n\n \nShift pattern\n\n - Monday to Friday Monday to Friday 8.30 PM -06:00 (42.5 hours per week)\n - 23 days Holiday - increasing to 25 after 3 years\n\n If you feel you have the relevant experience then we'd love to hear from you, apply today!

Senior Infrastructure & Network Systems Engineer Galldris Group Location: Head Office, Enfield, EN3 7FJ An exciting opportunity has arisen for a Senior Infrastructure & Network Systems Engineer to join our Head Office team. The purpose of the role is to secure design and operation of hybrid on-prem and cloud infrastructure. Front-facing technical engineer supporting internal work collogues, management, and remote office. Key Responsibilities Infrastructure & Platforms Linux and Windows Server 2016+ administration Proxmox virtualization Reverse Proxy Web Server Management Application Proxy Gateway Cloud and hybrid server environments Knowledgeable ITIL frameworks, MDM platforms Microsoft & Web Services Microsoft 365 and Exchange (Online / Hybrid) IIS and secure web server hosting Identity integration (Knox, Intune, Azure AD / Entra ID) Storage & Data TrueNAS administration File services (SMB, NFS, iSCSI) Backup and recovery – Veeam systems, Identity, Certificates & Policy RADIUS authentication and policy generation PKI and server certificate management Cross-platform identity integration Networking Network design and segmentation Cisco and Ubiquiti hardware VPNs, secure connectivity, and access control Kubernetes & Containers Kubernetes cluster operations Persistent storage integration Certificate-based authentication Cybersecurity Knowledge Zero Trust and defense-in-depth principles Network and identity security, Server and platform hardening Monitoring, logging, and incident response ISO 27001 aligned practices Certifications & Skills CompTIA Network+ Vendor-agnostic networking Linux, Windows, M365, Cloud * Customer-facing engineering (CE+) Interested applicants must be eligible to work legally in the UK. Should you feel you have what it takes to be successful in this role, then we would love to hear from you. Employee referral scheme - refer a friend or family member to work for Galldris. Galldris is an Equal Opportunities employer and does not discriminate against any protected characteristic. Please note: We are not using recruitment agencies for this role. In the event of speculative CV submissions, no fees will be applicable

£30,000 - £36,000 DOE Billing Administrator Location: Stamford Hill Hours: Fully office-based role Monday - Thursday: 9:30am - 6:00pm Friday: Early finish Box Recruitment Solutions are exclusively recruiting for a growing telecoms business in Stamford Hill. Reporting directly to the Billing Manager, this is an excellent opportunity for a proactive and detail-oriented administrator with strong data handling and customer service skills to join a busy and supportive finance and operations team. The successful candidate will be responsible for carrying out billing administration for both B2B and B2C customers across telecoms services including landline, broadband, leased lines and mobile services. Key Responsibilities Billing & Data Administration Monthly billing administration for B2B and B2C customers Dealing with customer billing queries over the phone and resolving Add and organise data within the billing system Monitor and report billing data using internal systems Reconcile and validate discrepancies across platforms including Zoho, Salesstar, My Accounts and Abillity Import, match and verify data from multiple sources Customer Communications Generate and send end-of-contract letters to customers Handle customer and internal queries via email and telephone professionally Produce and dispatch billing and account-related correspondence Systems & Reporting Work with the Abillity billing platform Produce internal reports and compile team data for review Support the transition from manual to system-led billing processes Team Support Work closely within a collaborative team environment Support colleagues with ad hoc administrative and operational tasks Participate in cross-functional communication across the business For the Billing Admin role you will have: Confident Excel skills including formulas and pivot tables Previous billing administration or data-driven administration experience but will consider an admin background and train you up Live within 5 miles of Stamford Hill (North London) Strong attention to detail and organisational skills Professional and confident telephone manner Exposure to billing and CRM systems such as Abillity, Zoho, Salesstar or similar billing platforms would be advantageous Benefits 28 days holiday Private healthcare Career progression Discretionary yearly bonus KPI bonus scheme Discounted rewards scheme Early finish on Fridays (in winter)

FINANCIAL CONTROLLER ENFIELD (NORTH LONDON) £70,000 BASE SALARY + £5,000 CAR ALLOWANCE + BONUS + PRIVATE HEALTHCARE THE OPPORTUNITY: A well-established and fast-growing business based in Enfield is seeking an experienced Financial Controller to join the leadership team during an exciting period of operational and financial transformation. This is a pivotal appointment for a commercially focused Financial Controller who enjoys combining strategic input with hands-on financial management. The successful Financial Controller will oversee the full finance function, lead a small finance team, and play a key role in driving process improvements, reporting enhancements, and commercial decision-making across the business. The company is investing heavily in systems, reporting capability, and operational efficiencies, making this an excellent opportunity for an ambitious Financial Controller looking to make a genuine impact and progress towards a future Finance Director position. THE FINANCIAL CONTROLLER ROLE: Reporting directly to the Managing Director, the Financial Controller will take full ownership of the finance department and manage a team of 3 Production of monthly management accounts, board reporting packs, financial analysis, and operational KPI reporting Lead all budgeting, forecasting, and cashflow planning activities across the business Provide commercial insight and financial business partnering support to senior leadership and departmental managers Drive continuous improvement across financial controls, reporting accuracy, and finance processes Support the transition from Sage onto a modern ERP platform, alongside the development of live reporting dashboards and MI tools Oversee weekly and monthly payroll operations Full responsibility for the fixed asset register, including depreciation of high-value assets such as machinery, fleet, and operational equipment Manage quarterly VAT returns and support year-end audit and statutory reporting requirements Work closely with external accountants and the Group Finance Director on reporting, analysis, and ad hoc finance projects Review and improve bonus structures, reward frameworks, and financial performance metrics THE PERSON: Must be ACA, ACCA or CIMA qualified is essential Currently working as a Financial Controller, or operating at a senior level within finance such as Finance Manager, Head of Finance, Senior Management Accountant, or Finance Business Partner Previous experience managing a small finance team and taking ownership of monthly management accounts Strong SME background, ideally within businesses up to circa £80m turnover Industry experience within sectors such as Manufacturing, Engineering, Construction, Logistics, Distribution, Transport, Wholesale Excellent systems knowledge, with previous ERP implementation or finance systems migration experience highly desirable Strong Excel and reporting skills, with exposure to Power BI or similar dashboard/reporting tools advantageous Commercially astute with strong communication skills and the ability to influence non-finance stakeholders across the businessTO APPLY: Please send your CV for the Financial Controller position via the advert for immediate consideration. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services

Great opportunity to work as an HGV Class 1 Driver for our client's site - A multi-sector depot delivering for many customers. Staffline is recruiting HGV Class 1 Drivers in Dagenham. Consolidated pay rates, £ 16.25 - £23.99 per hour. This role offers Monday - Friday and Ad Hoc shift patterns. The hours of work are: - 00:00am (Midnight) to 11:59pm Your Time at Work As a HGV Class 1 Driver the work ranges from: • Trunking - Local London deliveries - Store work - Rail containers Our Perfect Worker Our perfect worker will have 6 months of class 1 driving experience, CPC and a Tacho Card. Experience in a similar role is required. Key Information and Benefits • Earn £16.25 - £23.99 per hour - 00:00am(Midnight) to 11:59pm - Canteen on site Job Ref: D1ESLDA About Staffline Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales. As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security. Important Information • Staffline and its subsidiaries do not charge any recruitment or job-seeking fees at any stage of the hiring process. - This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline. - Our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. TPBN1_UKTJ

The Recruitment Crowd are currently recruiting on behalf of our well known and industry-leading client based across the UK. We are looking for experienced HGV Class 1 Drivers (CAT C+E) to join the team. Shifts: Shifts across Monday to Sunday - Full time -Part time / AD-HOC -Weekends Hours : Days /Afters/Nights Pay Rate: Monday to Friday- £18.15ph PAYE Saturday- £23.52ph PAYE Over time (anything over 8 hours) Monday to Saturday- £25.25ph PAYE Sunday- £26.25ph PAYE- Flat rate Bank Holidays- £34.23ph PAYE Location: Enfield, EN3 Job Type : Ongoing The role: Trucking only Engage in customer work, taking the vehicle to a customer to collect a trailer, delivering it to a hub, and returning to the depot. Collaborate with a team to ensure efficient operations and timely deliveries. Travel to local sites for a one-off download of the tacho card prior to being put forward for the position. Attend an on-site induction for the first shift. Requirements: Full UK driving licence with Class 1 entitlement (category C+E). Have at least 12 months of proven experience driving the relevant vehicle. Valid and in date DCPC and Digital Tachograph card. No more than 6 points on licence (minor offences only). Less than 12 infringement points in any one month and no infringement points for three consecutive months. Flexibility to work shifts across Monday to Sunday with start times from 12 pm - 9 pm (all paid at night rate). Ability to travel to local site for tacho card download prior to being put forward. Full understanding of WTD legislation. Excellent communication skills. A safety-first mindset. TPBN1_UKTJ

Workday Systems Analyst London | Hybrid Up to £67,000 + excellent package A global brand is looking for an experienced Workday Systems Analyst to join its People Operations team. This is an excellent opportunity to play a key role in the configuration, optimisation, and support of enterprise people systems within a fast-paced, collaborative environment. You will help enhance and maintain the Workday ecosystem, ensuring strong system performance, data governance, and user experience across the organisation. Role and Responsibilities Workday Configuration & Development Support the design, configuration, and enhancement of Workday modules including HCM, Absence, Recruitment, Learning, Payroll, Performance, Talent, and Help Deliver configuration changes aligned to business needs and system improvements Identify opportunities for optimisation and automation across people systemsSystems Support & Management Provide day-to-day support and troubleshooting for People Systems Maintain data governance, reporting accuracy, and security standards Partner with internal teams and stakeholders to maximise system capability and user experience Provide technical guidance to People team membersSystem Enhancements & Testing Support Workday upgrades, releases, and enhancement projects Coordinate testing activities, documentation, and deployment processes Work closely with AMS providers on development and production releases Communicate system changes effectively to support user adoptionReporting & Analytics Produce ad hoc and bespoke reports to support business insights and workforce planning Collaborate with stakeholders to develop meaningful people analyticsCollaboration & Continuous Improvement Build strong cross-functional relationships across the organisation Contribute to continuous improvement initiatives and an inclusive team culture Remain adaptable to changing business priorities Skills & Experience Essential Skills Strong stakeholder management and communication skills Excellent analytical and problem-solving abilities Experience working in fast-paced environments and managing competing priorities Understanding of systems change and project delivery methodologies Proven experience delivering high-quality system or project work to tight deadlines Previous experience in Workday, HRIS, or People Systems roles within complex organisations Experience supporting data governance, reporting, and systems optimisation initiatives Technical Experience Strong Workday experience across: HCM Recruitment Absence Learning Payroll Performance & Talent Security Management Reporting & Integrations

Lead Engineer - Wanted - Immediate Start! Location: North London/Watford | Salary: £35,000-£45,000 DOE Permanent, Full-Time Are you an experienced Electrician? Regional Recruitment are recruiting for an Lead Engineer to join a professional and growing electrical services company. This is a customer-facing, field-based role requiring a reliable, forward-thinking individual who can work independently and as part of a wider team. You will be responsible for carrying out electrical installation, testing, and fault diagnosis at client sites across the UK, maintaining high standards of safety, compliance, and customer satisfaction What's on Offer: Opportunities for training and further professional development. Supportive management and clear communication of work schedules. The opportunity to work with a reputable and professional electrical services provider Qualifications Essential: NVQ Level 3 in Electrical Installation 17th or 18th Edition Wiring Regulations Level 2 and Level 3 Technical Certificates Desirable: 2391 Testing & Inspection qualification (or 2392, with a booked test date) Gold JIB Card PASMA and IPAF certifications Roles & Responsibilities Carrying out electrical installation and testing works at agreed customer sites. Diagnosing and repairing electrical faults efficiently in line with training and company procedures. Working safely in a variety of environments, taking all necessary precautions to prevent danger and avoid injury. Liaising with the Operations Supervisor regarding work schedules and daily activities. Communicating effectively with staff and customers at all levels while on site. Maintaining excellent timekeeping, adhering strictly to start and finish times as detailed in work schedules issued in advance. Proactively identifying and preventing potential areas of customer dissatisfaction, including effective route planning and forward preparation. Maintaining a professional appearance and complying fully with company uniform standards at all times. Demonstrating flexibility and willingness to travel to any destination within the UK, including during emergency situations. Mentoring Apprentices/Trainee Engineers Technical Assistance/Support with difficult faults or Jobs Being willing to work unsocial hours when required, including Bank Holidays. Undertaking any other ad-hoc duties as directed by the company. Requirements As part of the role, you will also be expected to: Complete all required paperwork accurately, efficiently, and on time. Ensure all documentation is submitted to Head Office no later than the following Monday after works are completed. Send all data to the Operations Assistant in the correct format in line with company standards Health, Safety & Compliance All employees are required to: Comply with all employment legislation and relevant codes of good practice. Take reasonable care for their own health and safety and that of others in accordance with the Health and Safety at Work Act 1974 and associated legislation. Co-operate fully with the company and colleagues to ensure statutory and safety requirements are met at all times. About Regional Recruitment This position is being advertised by Regional Recruitment Ltd, an award-winning independent recruitment agency established in 2008.We specialise in permanent, temporary, and contract opportunities across the Commercial, Construction, Industrial, Technology, and Engineering sectors. If this Lead Engineer role is right for you - Click to apply below. To explore more roles available across the UK, please visit (url removed)

Job Description: Customer Service & Office Administrator Location: Head Office, Enfield, EN3 7PX Reports to: Operations Manager Department: Operations Salary: £32,000 Hours: 40 hrs pw, 8.30am–5pm Mon–Fri (Fully office based) About Us Since 1977, Bridgman has been creating furniture and accessories that redefine how people relax, entertain, and enjoy the finer things both at home and in the garden. As a family-run business now in its third generation, we’ve built a reputation for award-winning collections that inspire and celebrate the everyday moments that matter most to our customers. With five showrooms across the UK, our team is at the heart of everything we do, knowledgeable, passionate, and genuinely dedicated to delivering an exceptional experience at every touchpoint. Joining Bridgman means becoming part of a close-knit team that takes real pride in the brand they represent and the customers they serve. Role Overview This is a combined role sitting at the heart of our operations. You’ll take ownership of the full customer experience journey, from first enquiry through to after-sales care, while also keeping the day-to-day running of the office ticking over smoothly. No two days will look the same, and that’s part of what makes it interesting. On the customer side, you’ll manage all inbound communications across phone, email, and digital channels, handling everything from delivery queries and product questions to complaints and after-sales support. You’ll coordinate with our logistics and operations teams to keep customers informed, and you’ll be the person who makes sure nothing falls through the cracks. On the admin side, you’ll keep the office running efficiently, managing post, fielding brochure requests, supporting with general invoicing and basic finance tasks as required, and making sure the small but important things get done properly. This role suits someone who is as comfortable picking up the phone to a frustrated customer as they are processing an invoice or chasing a courier. You’ll need strong written and spoken communication, good IT skills, and ideally some familiarity with CX platforms or ticketing systems. Your Responsibilities Customer Experience & After-Sales Care • Be the first point of contact for customer enquiries via phone, email, and online channels, responding promptly and professionally., • Manage the full customer journey from initial enquiry through to post-purchase care and resolution., • Handle returns, refunds, and repair requests, following company processes and keeping customers informed throughout., • Provide proactive after-sales support, following up with customers to ensure satisfaction and resolve any outstanding issues., • Respond to Trustpilot and other reviews in line with brand guidelines, protecting and enhancing our reputation as the UK’s best-rated outdoor furniture retailer., • Actively monitor and help maintain our Trustpilot score, working to uphold our position as the UK’s highest-rated outdoor furniture retailer through every customer interaction., • Flag recurring issues or patterns to your line manager, with suggestions for improvement where relevant., • Make outbound calls during quieter periods to check in with customers, gather feedback, and identify upsell opportunities. Logistics & Operations Coordination • Coordinate with the operations and external logistics teams to follow up on deliveries and resolve any fulfilment issues., • Track open cases and customer queries end-to-end, ensuring timely resolution and accurate records., • Liaise with delivery partners and internal teams to manage exceptions, delays, and escalations., • Use Gorgias (our CX platform) to manage and respond to tickets within agreed timeframes, keeping response and resolution times on track. Office Administration • Manage incoming and outgoing post, ensuring timely distribution and dispatch., • Handle brochure/sample requests promptly, coordinating with the relevant team to fulfil orders., • Assist with general invoicing and basic finance support tasks as and when required, including raising purchase orders and logging supplier invoices., • Maintain organised office systems and administrative records, supporting the wider team with day-to-day operational tasks., • Order and manage office supplies, ensuring the office environment is well-stocked and running smooth, • Flag anything to the marketing team that affects customer communications or tone of voice consistency., • Support the office with ad hoc administrative and invoicing tasks as required. Please note: responsibilities may vary due to the seasonality of the business. Who We’re Looking For You’re a friendly, organised, and dependable individual who is as comfortable managing admin as you are looking after customers. You take pride in doing things properly, follow through on everything you take on, and stay calm under pressure. You enjoy speaking with people, whether resolving a complaint or sharing good news and bring a positive, can-do attitude to everything you do. Essential • Excellent written and spoken communication skills; clear, professional, and warm in tone., • Strong IT skills with confidence using Microsoft Office, email platforms, and other digital tools., • Highly organised with good attention to detail and the ability to juggle multiple tasks. -A proactive, customer-first attitude with the ability to stay calm and solutions-focused under pressure. -Experience in a customer-facing role. Desirable • Experience with CX or ticketing platforms (e.g. Gorgias, Zendesk, Freshdesk, or similar)., • Experience in a logistics, retail, or e-commerce environment. What We Offer • 31 days of annual leave, inclusive of bank holidays., • Company pension scheme., • Access to an employee discount platform across a wide range of brands., • The chance to take ownership of a broad, varied role and contribute directly to the success of a trusted, family-owned business with a strong heritage., • A supportive environment where your ideas are valued, and you’re empowered to grow professionally

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A leading recruitment agency is seeking an Operations Manager for projects in the Milton Keynes area, focusing on Waste to Energy and Anaerobic Digestions. The role demands strong operational leadership, a good understanding of the waste industry, and compliance with safety standards.

The ideal candidate will have over 2 years of experience in Ad Operations, strong skills in Google Campaign Manager and Microsoft Excel, and a thorough understanding of HTML, CSS, and JavaScript. Sphere Digital Recruitment is seeking an Ad Operations Manager to join their team in London. The role in

Ad Operations Manager to facilitate and manage ad campaigns effectively. This full-time role is based in Chiswick Park, London and requires expertise in ad technologies and workflows. The ideal candidate will have solid experience in ad trafficking and demonstrate a metric-driven approach, strong an

Glanua is seeking an experienced professional to lead the operation, maintenance, and optimisation of our Effluent Treatment Plant (ETP) and Anaerobic Digestion (AD) systems. Significant leadership and communication skills are essential for guiding the operational team.

This full-time role requires strong ad operations knowledge and excellent communication skills. IMG is seeking a Senior Account Manager for Ad Operations in London. The successful candidate will manage ad campaigns, optimising performance and providing technical support.

Ad Operations Manager (12-Month Maternity Cover - from August). We’re looking for an experienced Ad Operations Manager to join a great team on a 12-month maternity cover contract. This role is responsible for managing and owning all advertising traffic operations across 31 digital publications, en

Applicants should have strong experience in ad operations and familiarity with technologies like Google Ad Manager. TKO is seeking a Senior Account Manager for Ad Operations in London. This full-time position is based in Chiswick Park, London, requiring a customer-focused approach and flexibility in

This role involves managing ad campaigns across popular websites like Radio Times and Good Food, ensuring that campaigns launch on time, and monitoring performance through Google Ad Manager. Immediate is looking for an Ad Operations Executive to join their team in Greater London. The ideal candidate

The Senior Account Manager, Ad Operations will facilitate and complete tasks involved with ad campaign management; includes setup & trafficking, Q&A & troubleshooting, monitoring performance & delivery, reporting & analytics, optimisation, billing & budgeting, strategic planning, etc. Hands-on exper

Tksssolutions is looking for a dedicated full-time IT Operations Engineer based in the United Kingdom.

Are you a programmatic pro with a passion for the evolving ad tech landscape? Mail Metro Media is looking for an Ad Operations Specialist to join our team. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the

The Ad Operations Manager will play a central role in the activation and delivery of digital advertising campaigns across a diverse client portfolio. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know. Ad Operations Manag

This role involves overseeing vendor operations, managing relationships, and ensuring efficient ad review processes. Candidates should have over 5 years in operations, preferably in advertising or tech, with strong analytical and communication skills. Vendor Operations Program Manager to join the GT

This is a hands‑on role for someone who knows their way around ad tech and loves making campaigns run like clockwork. Manage ad trafficking, tagging, and QA processes. Strong experience in Ad Ops / Campaign Management.

A fast-growing media and advertising business specialising in Connected TV (CTV), streaming and on-demand advertising is looking for an experienced Head of Ad Operations to lead the delivery and optimisation of advertising campaigns across its expanding channel portfolio.