Housing Resolutions Officer
hace 22 días
London
Housing Resolutions Officer (Temporary Contract) Location: Wembley (Hybrid Working)Contract: Temporary – Immediate Start until at least OctoberHours: Monday to Friday, 36 hours per weekPay Rate: • £21.41 per hour PAYE A London Local Authority is seeking an experienced Housing Resolutions Officer to join their Housing Needs Service on a temporary basis. The role will focus on supporting households in temporary accommodation and ensuring timely move-on into settled housing, in line with homelessness legislation and statutory guidance. This is a hybrid role, with some on-site presence required in Wembley. Job Purpose You will provide comprehensive housing options advice to households living in temporary accommodation, promoting effective move-on into suitable settled housing options including the private rented sector, intermediate housing and social housing. You will also: • Undertake suitability of accommodation reviews, • Investigate fear of violence and domestic abuse cases, • Manage tenancy enforcement activity, • Work closely with accommodation providers and internal services, • Visit households in temporary accommodation to provide housing options advice and manage expectations based on need, priority and affordability, • Support households to engage with the Housing Register and bidding process in partnership with the Lettings team, • Signpost and refer clients to relevant agencies including employment, training, children’s services, adult social care and supported housing, • Provide advice on welfare reform, benefits and employment opportunities, • Encourage compliance with licence and tenancy conditions and take enforcement action where serious breaches occur, • Make legally compliant decisions on refusal of temporary accommodation, discharge of duty, appeals and reviews, • Investigate domestic violence and fear of violence cases and manage safeguarding risks, • Reduce use of high-cost emergency accommodation and promote value-for-money use of the TA budget, • Carry out tenancy audits and investigate suspected abandonment, subletting, misuse or fraud, • Respond to complaints, enquiries and correspondence from clients, MPs, elected members and the Ombudsman, • Liaise with landlords and providers regarding disrepair, infestations and compliance issues, • Ensure properties meet safety and compliance standards including gas and electrical certification, • Maintain accurate records and produce reports to support service performance monitoring, • Significant experience working in homelessness, housing options or temporary accommodation within a local authority, • Strong working knowledge of Housing Act 1996 (as amended), homelessness legislation and Suitability Order, • Confident decision-maker with excellent written communication skills, • Ability to work effectively in a fast-paced, pressured environment, • Immediate start opportunity, • Competitive hourly rates, • Hybrid working arrangement, • Long booking with potential extension, • Opportunity to make a real impact supporting vulnerable households