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Job Role: We are seeking a dedicated Customer Service Advisor responsible for all aspects of post-sale support to customers, including handling complaints and technical enquiries. Key Responsibilities: Customer Support: Answer calls and emails from existing customers. Case Management: Create cases in the CRM system to track customer interactions and issues. Order Processing: Manage orders, ensuring accurate and timely processing. Supplier Liaison: Communicate with suppliers to arrange replacement parts and resolve issues. Site Visits: Coordinate and arrange site visits as needed. Administrative Duties: Update systems with relevant information. Requirements: Excellent communication and customer service skills. Ability to handle complaints and resolve issues effectively. Strong organizational skills and attention to detail. Good problem solver. Job Type: Full-time Pay: £24,500.00 per year Schedule: Monday to Friday Experience: Customer support: 1 year (required) Complaint handling: 1 year (required)