Sales & Service Manager
2 days ago
Gloucester
Job Overview: Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. Deputising Store Manager absence when required. Dimensions Financial: Store KPIs People: indirectly lead the store team members Impact: Impacts on the consumer experience in store and on the achievement of the stores KPIs Responsibilities • Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators, • Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators., • Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop., • Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations, • Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience, • Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales, • Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store, • Provide regular feedback to the team to motivate and engage to improve performance where required., • Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues, • Good retail experience including in a management role, leading a team, • Strong coaching skills, • Effective communicator who can provide clarity to individuals or team on what is required of them and why, • Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment., • Proficient in supporting with people processes and team development, • Good experience in delivering and exceeding sales and targets, • Proactive with good organisation skills to initiate completion of tasks without direction or supervision, • Good commercial skills, • IT proficient with the ability to use a range of systems to manage in store activity