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Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireTeam Manager - Workforce Management\n Our Mission \n We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best WorkplacesTM list. Hear from our team about what it's like working at Capital One UK. \n About the Role \n The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. \n What You'll Do \n\n • Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind.\n, • Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth.\n, • Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required.\n, • Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers.\n, • Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team.\nThe Skills and Experience You Need\n Essential Criteria \n\n • Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures.\n, • Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models.\n, • Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships.\n, • Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations.\n, • Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision.\n\n Desirable Criteria \n\n • Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment.\n\n Where and how you'll work \n This is a permanent position based in our Nottingham office. \n We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. \n Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. \n What's in it for you \n We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. \n In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: \n\n • Wealth & Future: Competitive pension and performance-based bonus schemes\n, • Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.\n, • Health: Access premium care through our private medical insurance.\n, • Family Support: We champion your milestones with enhanced parental leave.\n\n A full list of our benefits is available here. \n What you should know about how we recruit \n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. \n We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. \n Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace.\n If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n For technical support or questions about Capital One's recruiting process, please send an email to \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Find out more about this role by reading the information below, then apply to be considered. Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xohmjla Together, we are on a quest to change banking for good.

Kids Planet is an independent, family run group of nurseries providing the highest standard of nursery care across the UK. What if your next job meant more than just work, what if it meant shaping futures, every day? Kids Planet is a proud family-run business, we do things with heart and we're passionate about giving every child the best possible start. No two settings are the same, but all of them are built around our shared values: care, curiosity, and a genuine love for early years. Join Kids Planet Mapperley as a Room Leader! We're now looking for a Room Leader to join our team, someone who's ready to get stuck in, spark imaginations, and help children thrive. Why Kids Planet Mapperley? We use our local parks and woods for Forest school sessions We have a beautiful, spacious garden that can be used all year round Great Place to Work Certified 2025/26 Ranked #1 UK Best Workplaces for Women 2025 Crowned NMT's Large Nursery Group of the Year, for the second year running 80% Childcare Discount - T&Cs apply What we offer our Room Leaders: Free breakfast, lunch, and healthy snacks to fuel your day! Accredited training through our awesome KP Academy and bespoke training platform. Enhanced leave for maternity, paternity, fertility, and adoption because family matters. Wellbeing goodies, staff rewards, and fun events all year round. Long service awards to celebrate your commitment. Take the day off on your birthday, it's all about you! Competitive salary, pension plan and enhanced holiday allowance. Friendly central support team always on hand to help. How you'll make a difference as a Room Leader: By leading and managing a room within the nursery, ensuring high-quality care and education in line with the EYFS. Through supporting and guiding the team, fostering a positive, collaborative environment and promoting professional development. Through building strong relationships with children and families, ensuring each child's individual needs are met and their learning is supported. What a Room Leader needs: Must be at least Level 3 qualified in a UK recognised early years qualification. Excellent understanding of EYFS. Extensive knowledge of safeguarding children. Leadership experience desirable. Sound like the place for you? Apply today to join Kids Planet Mapperley. We are unable to offer any kind of visa sponsorship for this role. We embrace everyone. Our goal is to create a truly inclusive culture and diverse workforce. We break down barriers so you can be your authentic self and flourish! Kids Planet is dedicated to safeguarding and promoting the well-being of children and young people. An enhanced DBS check will be required for this role. We expect all staff and volunteers to uphold this commitment, and safeguarding training is a fundamental part of every role. All colleagues are required to complete regular training to ensure they understand and fulfil their responsibilities. A Disclosure and Barring Service Certificate is mandatory for all positions, and this role will be subject to enhanced checks as part of our safeguarding duties. Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

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