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Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireTeam Manager - Workforce Management\n Our Mission \n We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best WorkplacesTM list. Hear from our team about what it's like working at Capital One UK. \n About the Role \n The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. \n What You'll Do \n\n • Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind.\n, • Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth.\n, • Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required.\n, • Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers.\n, • Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team.\nThe Skills and Experience You Need\n Essential Criteria \n\n • Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures.\n, • Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models.\n, • Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships.\n, • Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations.\n, • Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision.\n\n Desirable Criteria \n\n • Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment.\n\n Where and how you'll work \n This is a permanent position based in our Nottingham office. \n We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. \n Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. \n What's in it for you \n We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. \n In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: \n\n • Wealth & Future: Competitive pension and performance-based bonus schemes\n, • Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.\n, • Health: Access premium care through our private medical insurance.\n, • Family Support: We champion your milestones with enhanced parental leave.\n\n A full list of our benefits is available here. \n What you should know about how we recruit \n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. \n We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. \n Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace.\n If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n For technical support or questions about Capital One's recruiting process, please send an email to \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Find out more about this role by reading the information below, then apply to be considered. Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xohmjla Together, we are on a quest to change banking for good.

Kids Planet is an independent, family run group of nurseries providing the highest standard of nursery care across the UK. What if your next job meant more than just work, what if it meant shaping futures, every day? Kids Planet is a proud family-run business, we do things with heart and we're passionate about giving every child the best possible start. No two settings are the same, but all of them are built around our shared values: care, curiosity, and a genuine love for early years. Join Kids Planet Mapperley as a Room Leader! We're now looking for a Room Leader to join our team, someone who's ready to get stuck in, spark imaginations, and help children thrive. Why Kids Planet Mapperley? We use our local parks and woods for Forest school sessions We have a beautiful, spacious garden that can be used all year round Great Place to Work Certified 2025/26 Ranked #1 UK Best Workplaces for Women 2025 Crowned NMT's Large Nursery Group of the Year, for the second year running 80% Childcare Discount - T&Cs apply What we offer our Room Leaders: Free breakfast, lunch, and healthy snacks to fuel your day! Accredited training through our awesome KP Academy and bespoke training platform. Enhanced leave for maternity, paternity, fertility, and adoption because family matters. Wellbeing goodies, staff rewards, and fun events all year round. Long service awards to celebrate your commitment. Take the day off on your birthday, it's all about you! Competitive salary, pension plan and enhanced holiday allowance. Friendly central support team always on hand to help. How you'll make a difference as a Room Leader: By leading and managing a room within the nursery, ensuring high-quality care and education in line with the EYFS. Through supporting and guiding the team, fostering a positive, collaborative environment and promoting professional development. Through building strong relationships with children and families, ensuring each child's individual needs are met and their learning is supported. What a Room Leader needs: Must be at least Level 3 qualified in a UK recognised early years qualification. Excellent understanding of EYFS. Extensive knowledge of safeguarding children. Leadership experience desirable. Sound like the place for you? Apply today to join Kids Planet Mapperley. We are unable to offer any kind of visa sponsorship for this role. We embrace everyone. Our goal is to create a truly inclusive culture and diverse workforce. We break down barriers so you can be your authentic self and flourish! Kids Planet is dedicated to safeguarding and promoting the well-being of children and young people. An enhanced DBS check will be required for this role. We expect all staff and volunteers to uphold this commitment, and safeguarding training is a fundamental part of every role. All colleagues are required to complete regular training to ensure they understand and fulfil their responsibilities. A Disclosure and Barring Service Certificate is mandatory for all positions, and this role will be subject to enhanced checks as part of our safeguarding duties. Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

Authentic Brands Group (Authentic) is a leading sports, media, entertainment and lifestyle platform. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai. Authentic is an equal-opport

Senior Technical Production Manager - Live Events & Venues.Circa £49,000 + great benefits.Fantastic opportunity for a Senior Production Manager to lead this busy venues team and work on high profile live corporate events!.We are proud to be representing these prestigious venues that host a range of

Authentic Brands Group in London is seeking a Director, FP&A to lead budgeting, forecasting and long-range planning for its Entertainment portfolio.

William James Recruitment is instructed by a leading UK commercial law firm seeking an Associate or Senior Associate to join its highly regarded and fast-growing Cross-Border Disputes practice, based primarily in London.The firm is a nationally recognised, Top 50 practice with a strong international

Authentic Brands Group is seeking a Director of Business Development for Entertainment in London.

Contract | Part-Time | Outside IR35 | Remote (UK) | ASAP Start.We're currently supporting a client embarking on a significant.This is a fantastic opportunity to play a key role in the delivery of a business-critical transformation, working closely with stakeholders to implement IFS Cloud across mult

Authentic Brands Group in London is seeking a Senior Director of Business Development for Entertainment to expand ABG’s licensing partnerships across Europe, the Middle East and Africa, driving top-line revenue for the portfolio.

To strengthen our global Technical Assistance team, we are looking for a Technical Adviser to provide high-level technical support and expertise to a key strategic customer in the United Kingdom.Reporting to the Technical Customer Support Director, you will be based at our customer's site, located a

Authentic Brands Group in London is seeking a Senior Director, Retail Business Development to lead strategic retailer partnerships across the Entertainment portfolio.

Reporting to the Managing Director of a globally recognised high-performance engineering and manufacturing business, with a seat on the senior management team.Full accountability for the control, development and performance of all estates, facilities, infrastructure and site services across a comple

Authentic Brands Group (Authentic) is a leading sports, media, entertainment and lifestyle platform. As the owner of some of the most iconic and beloved intellectual property in the world, Authentic acquires and invests in brands to create long-term value for all of its stakeholders. A digital-first

Our client, a global enterprise technology company operating across the UK, EMEA and beyond, is seeking a UK-based.The focus is triaging and handling employee relations matters across a broad set of jurisdictions, alongside broader HR operations support.Location: Hybrid (2 - 3 days per week in the L

Authentic Brands Group (Authentic) is a leading sports, media, entertainment and lifestyle platform. For individuals with disabilities or religious obligations who would like to request an accommodation, please contact talent@authentic. Headquartered in New York City, Authentic has offices in major

Up to £48,000 + Bonus + Relocation Package.An Exciting Opportunity to Join a Growing Manufacturing Business.This is a fantastic opportunity for an ambitious Manufacturing Engineer to join a well-established manufacturing organisation that is continuing to invest heavily in its people, technology an

Authentic Brands Group (Authentic) is a leading sports, media, entertainment and lifestyle platform. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Headquartered in New York City, Authent

Elevate is seeking an experienced.Ironclad CLM Implementation & Legal Operations Specialist.This is an excellent opportunity for a legal operations professional with deep Ironclad expertise to play a pivotal role in transforming legal processes within a collaborative, cross-functional environment.Wo

Turing invites Legal Experts to join projects that fine-tune AI models like ChatGPT.If you enjoy applying legal reasoning, analyzing complex cases, and providing clear, structured feedback, this is your chance to put your expertise to work in a new way.No prior AI experience is required — your bac

Senior Procurement Manager – Enterprise Technology.Hertfordshire (3 days per week).Talent Drive are partnering with one of the UK's leading consumer businesses to recruit a Senior Procurement Manager into their established Technology Procurement team.This is a strategic opportunity to lead procure

Role: Senior Technical Product Manager.Our client is a Saudi technology company building the digital trust infrastructure for the Kingdom’s digital economy.Thousands of users rely on its platform to manage and sign agreements securely and efficiently.The company is rapidly evolving into a one-stop

Hybrid – minimum 2 days in the office.We are working with a successful and growing creative agency specialising in the healthcare and MedTech sector is looking for a talented Midweight Graphic Designer to join its close-knit team.This is an exciting opportunity for a confident all round designer w

We are working with a Public Sector organisation who are looking to recruit a HR Manager to lead and deliver a comprehensive people strategy across a geographically dispersed workforce.This is a fully remote opportunity, ideal for an HR professional who thrives in a fast-paced environment and enjoys

Head Chef, Luso - Michelin Guide (Charlotte Street, Fitzrovia, London).We are looking for a passionate Head Chef who will lead and inspire the kitchen team at Luso.Our food is premium Portuguese, celebrating the diversity of the Portuguese coastline and countryside.Luso is listed in the Michelin Gui

Crime Paralegal - West Midlands - Hybrid Working - Privately funded Crime.A well-established and highly regarded international criminal defence firm is seeking a driven and enthusiastic Crime Paralegal to join their growing and expert team in the Midlands.This is a fantastic opportunity to gain hand

We are seeking a proactive Procurement Manager who will be responsible for all procurement activity across the organisation.The successful Procurement Manager will provide trusted assurance to senior leaders,.Procurement Manager - Duties and Responsibilities:.Lead and oversee all end‑to‑end proc

Project Leader – Analytical Innovation.East Leake, Nottinghamshire | Full Time | 5 Days Onsite.At Saint-Gobain Interior Solutions, we're looking for a Project Leader to join our Central R&D Innovation Centre in East Leake, helping to drive the development of innovative products, analytical methods

Customer Service Advisor - £13.Do you love talking to people and solving problems? We're looking for enthusiastic, customer-focused advisors to join our team on a temporary basis, helping us manage a high volume of customer enquiries.No experience needed - just the right attitude and full training

Private Client Lawyer 2+PQE, Staffordshire, c£45,000 plus extensive benefits.The firm are seeking a compassionate and motivated Solicitor / Legal Executive, 2+ PQE, to join their Wills & Probate team, managing a varied caseload and supporting colleagues while delivering outstanding client care.Ther

Commercial Asset Manager & Leasing Surveyor.Madison Berkeley is exclusively recruiting for an entrepreneurial property investment business with a c.The company has historically been an investment agency however due to their success founders have reinvested profits and compounded assets to grow their

Audio Visual Manager - Corporate Events.Circa £45,000 - £55,000 depending on experience.Unmissable opportunity to join this leading AV and production company and take on the delivery of large scale live corporate event projects.One of the most cutting edge live event production companies around, t

Associate People Business Partner.Rate: £148 - £162 per day PAYE.We're recruiting for an experienced.Associate People Business Partner.Working closely with the People Business Partner and senior stakeholders, you'll play a key role in implementing strategic people initiatives and embedding a workf

We are partnering with a leading global organisation to recruit an experienced.SAP transformation programmes across international business operations.This is an excellent opportunity for an accomplished SAP delivery professional who has successfully managed complex SAP implementations, S/4HANA trans

Facilities Engineer/Manager, Condition Surveys.Midlands (with UK-wide travel).Are you a Building Services Engineer or Facilities Manager with a strong technical background looking for a change in career? This is an excellent opportunity to move into the consultancy sector, working on a range of M&E

TRAINER (PROFESSIONAL DEVELOPMENT) - CIPD REMOTE ROLE - £45,000.SLS Recruitment is working with an expanding Training Provider who has an opportunity for a Trainer to lead engaging workshops for learners pursuing Professional Development Qualifications including.Facilitate workshops for learners en

What if self-employment did not mean starting from scratch?.We are helping experienced solicitors in Greater London explore self-employment with the infrastructure, support, and credibility needed to build a sustainable practice.This is for solicitors who want more control over their work, income, c

Office Admin Assistant - Experiential Production Company.Amazing opportunity for an Office Administrator / Assistant to join this thriving event production company!.This scenic fabrication production house is outstanding in their reputation for creating a wide range of exciting projects - from exper

SENIOR BLOCK / PROPERTY MANAGER.Salary dependent on experience range circa £40-50K.Full time, Monday to Friday, 37.This is a genuinely exciting opportunity to join the Asset Management team of an independent, forward thinking property business at their head office in Oxford.This is a company that p

Uncapped commission means unlimited earning potential! 💸.We're looking for the best managers the UK has to offer! If you like the idea of taking control of your earnings, keep reading.Grail Talent is an Influencer Management Agency that connects our diverse and carefully curated roster of content

Buckinghamshire | Onsite | September start | 3-6 month contract.Competitive day rate (umbrella).Panoramic Associates is supporting an Academy Trust with their search for an experienced Interim School Business Manager to join a special school in.This is a key senior operational post, supporting the P

Global Construction Company (Data Centre Projects in UK, EU & USA).Our client are a dynamic and rapidly expanding global construction company that specialises in cutting-edge large-scale Data Centre Projects across the UK, EU, USA, and Ireland.As a privately owned business, they are on track to achi

Azure Senior Platform Engineer.Contract | Outside IR35 | Competitive Day Rate (DOE) | 4-6 Months | Extensions Likely.An exciting opportunity has arisen for an experienced.Azure Senior Platform Engineer.This is an opportunity to work on a high-profile project focused on modernising cloud infrastructu

Projects Lawyer – Remote Consultancy (8+ PQE).We are currently instructed by a specialist boutique law firm with a strong reputation for advising on complex projects across the Middle East.The firm is seeking to engage with an experienced Projects Lawyer on a fully remote, consultancy basis, start

Ededge Learning is a ground-breaking organization dedicated to nurturing the potential of our youth and empowering them to explore the vast world of technology and other high-growth fields.Our upcoming initiatives will provide invaluable learning experiences by allowing audiences to gain insights fr

BeInCrypto is an independent financial intelligence organization that provides rigorous, verified reporting on digital assets and the institutional adoption of blockchain technology.We bridge TradFi and crypto ecosystems.Our 100+ journalists and analysts have direct relationships with policymakers,

Join Kainos and Shape the Future.At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact.Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do

Wessex Garages has over 30 years of experience in the automotive industry with locations in Bristol, Cardiff, Gloucester, and Newport.Representing leading brands like Nissan, Kia, Hyundai, and Mitsubishi, the company aims to provide exceptional customer service in both vehicle sales and aftersales.W

Solution Design Engineer - Warehouse 3PL.My client is a well known global 3PL going through an exciting period of growth and development.The Solution Design Engineer will create warehousing customer solutions across multiple sectors.You must have previous Solution Design Engineer experience within a