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Operational Trainer - Staffordshire - £33,000 per annum - Permanent Your new company Join a dynamic organisation committed to delivering exceptional customer experiences. You’ll be part of a forward-thinking People Team that values innovation, collaboration, and continuous improvement. This is an exciting opportunity to make a real impact by shaping the skills and knowledge of operational colleagues. Your new role As an Operational Trainer, you’ll design and deliver engaging training programmes that empower teams to excel in customer service. Your responsibilities will include: • Creating high-quality blended learning solutions aligned with business processes and best practices., • Delivering training sessions in both classroom and virtual environments., • Evaluating training effectiveness and providing feedback to managers., • Supporting continuous improvement by identifying skills gaps and delivering refresher training., • Managing multiple training projects and scheduling sessions to minimise operational disruption., • Keeping training materials up to date with company policies, compliance requirements, and industry standards., • This role may involve occasional travel to other sites, so flexibility is key.What you'll need to succeed, • 2–4 years’ experience in a call centre environment with a strong focus on customer service., • Excellent communication and presentation skills, with the ability to simplify complex concepts., • Strong organisational skills and attention to detail., • Ability to design creative training solutions and adapt to changing business needs., • Proficiency in Microsoft 365 and familiarity with compliance requirements., • Desirable: Experience in training delivery, knowledge of adult learning principles, and proficiency with eLearning tools such as Articulate 360 or Adobe Creative Suite., • Qualifications such as CIPD Level 3, TAP Certified Trainer, or equivalent are advantageous.What you'll get in return, • A supportive and collaborative work environment., • £33,000 per annum – Depending on experience, • Opportunities for professional development and career progression., • The chance to make a tangible impact on operational performance and customer satisfaction. 4749421

We're working with a well-established, values-driven environmental consultancy seeking a.This role offers the opportunity to combine hands-on technical delivery with leadership, mentoring, and client engagement.You'll be instrumental in shaping best practice, supporting junior ecologists, and helpin

Job Title: Residential Childcare Tutor/Assessor Location: Leicester, Derby, Nottingham, Peterborough, Stoke Salary: £29,000 - £33,500 Contract: Permanent Role Overview: We are seeking a passionate and experiencedResidential Childcare Tutor / Assessorto deliver high-quality teaching, learning, and assessment to adult learners enrolled on Residential Childcare qualifications up to and including Level 5. This hybrid role offers flexibility, combining remote delivery with occasional face-to-face visits depending on learner needs and location. Assessors will typically meet learners face-to-face up to three times per month (or if further afield twice per programme individualised on induction), with all other sessions conducted remotely via Teams. Youll be responsible for supporting learners through every stage of their qualification, ensuring an engaging, supportive, and compliant learning experience that drives achievement and personal growth. Qualified IQAs will be considered for £29,500 starting + car allowance . Key Responsibilities: Deliver engaging, high-quality teaching and assessment in Residential Childcare up to Level 5. Support and motivate learners to achieve timely completion of their qualifications. Conduct effective initial assessments and develop individual learning plans. Provide tailored support through a blend of face-to-face and remote learning. Track learner progress, maintain accurate records, and ensure compliance with awarding body standards. Support learners in developing the knowledge, skills, and behaviours required within the Residential Childcare sector. Prepare for and participate in quality assurance activities to maintain high delivery standards. Promote safeguarding, equality, diversity, and inclusion in all learning environments. Collaborate with colleagues to share best practice and continuously improve delivery. Essential Criteria: Recognised teaching or assessing qualification (TAQA, CAVA, A1, D32/D33 or equivalent). Level 3 or above qualification in Residential Childcare. Experience delivering or assessing Residential Childcare qualifications. Strong organisational skills and the ability to manage a caseload effectively. Confident using technology, including Teams and e-portfolio systems. Full UK driving licence and willingness to travel for learner visits. Desirable Criteria: Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (IQA) or equivalent. Experience delivering apprenticeships or adult learning qualifications up to Level 5. Occupational competence within Residential Childcare settings. Experience in blended or hybrid delivery models. TPBN1_UKTJ

Job Title: Residential Childcare Tutor/Assessor Location: Leicester, Derby, Nottingham, Peterborough, Stoke Salary: £29,000 - £33,500 Contract: Permanent Role Overview: We are seeking a passionate and experiencedResidential Childcare Tutor / Assessorto deliver high-quality teaching, learning, and assessment to adult learners enrolled on Residential Childcare qualifications up to and including Level 5. This hybrid role offers flexibility, combining remote delivery with occasional face-to-face visits depending on learner needs and location. Assessors will typically meet learners face-to-face up to three times per month (or if further afield twice per programme individualised on induction), with all other sessions conducted remotely via Teams. Youll be responsible for supporting learners through every stage of their qualification, ensuring an engaging, supportive, and compliant learning experience that drives achievement and personal growth. Qualified IQAs will be considered for £29,500 starting + car allowance . Key Responsibilities: Deliver engaging, high-quality teaching and assessment in Residential Childcare up to Level 5. Support and motivate learners to achieve timely completion of their qualifications. Conduct effective initial assessments and develop individual learning plans. Provide tailored support through a blend of face-to-face and remote learning. Track learner progress, maintain accurate records, and ensure compliance with awarding body standards. Support learners in developing the knowledge, skills, and behaviours required within the Residential Childcare sector. Prepare for and participate in quality assurance activities to maintain high delivery standards. Promote safeguarding, equality, diversity, and inclusion in all learning environments. Collaborate with colleagues to share best practice and continuously improve delivery. Essential Criteria: Recognised teaching or assessing qualification (TAQA, CAVA, A1, D32/D33 or equivalent). Level 3 or above qualification in Residential Childcare. Experience delivering or assessing Residential Childcare qualifications. Strong organisational skills and the ability to manage a caseload effectively. Confident using technology, including Teams and e-portfolio systems. Full UK driving licence and willingness to travel for learner visits. Desirable Criteria: Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (IQA) or equivalent. Experience delivering apprenticeships or adult learning qualifications up to Level 5. Occupational competence within Residential Childcare settings. Experience in blended or hybrid delivery models. TPBN1_UKTJ

As Events Officer, you will lead on the planning and delivery of a range of key events at the National Memorial Arboretum. Working closely with the Head of Events, you will take responsibility for specific Arboretum-led and third-party events, acting as one of the main points of contact for external clients. You will build strong relationships with stakeholders, ensure events are professionally delivered from initial enquiry through to completion, and help maximise income through events and functions, while always upholding the Arboretum's values and visitor experience. The Arboretum is the UK's dedicated year-round centre of Remembrance and is part of the Royal British Legion. At its core, the Royal British Legion is a people-focused organisation. It's made up of individuals who are committed to doing their very best for others, while also making the most of the opportunities and experiences we provide. You will project manage a varied portfolio of events, coordinating schedules within the events diary and working collaboratively with internal teams to ensure smooth delivery and minimal impact on day-to-day operations. This will include leading internal and external meetings, overseeing event plans, managing budgets and reporting regularly to the Head of Events. You will also manage and direct the work of the Events Coordinator, support the delivery of major, corporate, internal and remembrance events, and deputise for the Head of Events when required. Alongside operational delivery, you will play an active role in developing and improving the Arboretum's annual events programme. You will contribute creative ideas, support cross-selling of appropriate products and services, and maintain positive relationships with existing stakeholders, visitors and partner organisations. Flexibility is essential, as the role involves attending early morning, evening and weekend events. Throughout all activity, you will ensure the highest standards of organisation, customer care and professionalism, in line with the mission and values of the Arboretum and the wider Royal British Legion. Please note that this role will be based onsite at the National Memorial Arboretum, Burton-on-Trent DE13 7AR. Hours are any 5 from 7 days per week will be discussed at interview. Employee benefits include - 28 day's paid holiday per year (plus bank holidays), increasing to 29 days after 2 years and 30 days after 5 years. Plus the ability to buy up to 1 working week of additional leave Contributory pension scheme - min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution Death-in-service Life Assurance, with a benefit of 3x annual salary Employee Assistance Programme Reward Hub online benefits platform with extensive offers and discounts About the National Memorial Arboretum The Arboretum is the UK's leading year-round centre of Remembrance and a proud part of the Royal British Legion. Spread across 150 acres, it is home to more than 350 memorials, including the nationally significant Armed Forces Memorial, paying tribute to the service and sacrifice of those who have served and continue to serve our country. The site is also filled with around 30,000 maturing trees and a wealth of wildlife, making it a beautiful and peaceful place to reflect. Each year, the Arboretum attracts around 300,000 visitors, many of whom attend over 200 events held throughout the year. In March 2017, the National Memorial Arboretum opened its new award-winning Remembrance Centre, offering an even more powerful and immersive experience for all those who visit. This truly is a special place - a living memorial that honours the dedication and sacrifice of our Armed Forces community. For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. National Memorial Arboretum is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. Interview Dates: Monday 2nd February and Wednesday 4th February We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible. If you require the job advert or job description in an alternative format, please contact 0808 802 8080. TPBN1_UKTJ

Governance Manager Fixed term contract between 6-12 months Salary equivalent to £60,000-£65,000 North Staffordshire Remote role with occasional travel to the office for meetings Your new company You will be joining a well-established organisation undergoing an important period of governance strengthening and regulatory alignment. As Interim Governance Manager, you will play a critical role in supporting senior leadership, ensuring robust governance frameworks, and driving continuous improvement across compliance, assurance, and corporate policy functions. This is an excellent opportunity for an experienced governance professional to make a significant impact in a values-led, forward-thinking environment during a period of transition. Your new role As the Interim Governance Manager, you will lead the delivery of comprehensive governance services and Executive PA support, ensuring full compliance with statutory, regulatory, and legal obligations. Your key responsibilities will include: Developing, reviewing, and embedding governance, regulatory and compliance frameworks. Providing expert advice to the Executive, Board, and Committees on governance, regulation, risk and assurance. Leading on the organisation's risk and assurance management framework, including the oversight of business continuity and crisis management planning. Ensuring timely and accurate submission of all statutory and regulatory returns. Managing the preparation, distribution and quality of Board and Committee papers, registers, minutes and governance records. Driving continuous improvement, modernised governance processes, and best practice. Overseeing corporate policy frameworks and ensuring alignment with legal and regulatory standards. Managing relationships with external legal advisers to ensure effective third-party assurance. Leading, motivating and developing the Governance and Executive PA team to maintain consistently high standards of service. Chairing key internal groups and contributing to strategic initiatives, planning, audit recommendations and performance reporting. This interim assignment requires someone who can quickly step in, add value immediately, and support effective decision-making at senior levels. What you'll need to succeed To be successful in this role, you will need: A degree-level qualification (or equivalent through relevant experience). Professional qualification with the Institute of Chartered Secretaries and Administrators (ICSA) or an equivalent governance qualification (desirable but highly advantageous). Significant experience in delivering governance services at a senior level. Strong knowledge of governance best practice, company law, and regulatory environments. Experience working with Boards, Committees and senior stakeholders, including Board development. Proven experience in risk management frameworks, policy governance and corporate compliance. Experience in social housing or a related highly regulated sector (desirable but beneficial). Strong leadership abilities, with experience managing and motivating teams. Excellent communication, influencing and interpersonal skills. Ability to produce and present complex governance reports and documentation to senior audiences. High levels of organisation, flexibility, and the ability to manage competing priorities. Self-motivation and the ability to work independently with confidence and initiative. What you'll get in return In return, you will benefit from: The opportunity to lead a high-impact governance function during a crucial period. Strategic exposure working closely with Board members, senior leaders and executive stakeholders. A supportive and collaborative working environment. Flexible working arrangements depending on assignment needs. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

SEN Higher Level Teaching Assistant (HLTA) Are you a qualified, passionate, and driven SEN HLTA, with a commitment to supporting students with Specific Learning Difficulties (SpLD) or ASC (Autistic Spectrum Conditions)? Have you got experience of HLTA work including planning activities and leading classes of children with Special Educational Needs? If you are able to offer resilient and confident support, effectively promote positive behaviours, and engage students in their own learning, we want to hear from you! The Role: Working in a Primary SEN School Long term HLTA contract A mixture of classroom delivery and support Working with children with ASC, MLD, and SEMH needs What we can offer: Generous rates of pay Flexible working patterns at your fingertips Friendly and approachable consultants, with your best interests at heart Access to our 'Refer a Friend' scheme A dedicated SEND consultant What we need from you: Suitable Higher Level Teaching Assistant HLTA qualification Experience supporting students on a one-to-one basis or in small groups Experience planning and leading classes of children with additional needs Ability to foster self-relience and self-esteem amongst pupils with SEND Dedication and resilience Ability to take initiative and use innovative methods in the classroom What do our staff say about us? 'I feel like I finally found agents who were kind, considerate, looked out for my best interests and cared about my welfare' 'Your dedication to finding the right place for people is evident' 'You have given me plenty of opportunities and from you I have met some wonderful people' Does this all sound like you? Send your CV over or give us a call on 01782 444058! Is this role not what you're looking for? We are constantly in need of talented education staff to fill a wide variety of positions. Please send your CV over or give us a call and we are happy to discuss our opportunities with you! TPBN1_UKTJ

Job Title: Residential Childcare Tutor/Assessor Location: Leicester, Derby, Nottingham, Peterborough, Stoke Salary: £29,000 - £33,500 Contract: Permanent Role Overview: We are seeking a passionate and experiencedResidential Childcare Tutor / Assessorto deliver high-quality teaching, learning, and assessment to adult learners enrolled on Residential Childcare qualifications up to and including Level 5. This hybrid role offers flexibility, combining remote delivery with occasional face-to-face visits depending on learner needs and location. Assessors will typically meet learners face-to-face up to three times per month (or if further afield twice per programme individualised on induction), with all other sessions conducted remotely via Teams. Youll be responsible for supporting learners through every stage of their qualification, ensuring an engaging, supportive, and compliant learning experience that drives achievement and personal growth. Qualified IQAs will be considered for £29,500 starting + car allowance . Key Responsibilities: Deliver engaging, high-quality teaching and assessment in Residential Childcare up to Level 5. Support and motivate learners to achieve timely completion of their qualifications. Conduct effective initial assessments and develop individual learning plans. Provide tailored support through a blend of face-to-face and remote learning. Track learner progress, maintain accurate records, and ensure compliance with awarding body standards. Support learners in developing the knowledge, skills, and behaviours required within the Residential Childcare sector. Prepare for and participate in quality assurance activities to maintain high delivery standards. Promote safeguarding, equality, diversity, and inclusion in all learning environments. Collaborate with colleagues to share best practice and continuously improve delivery. Essential Criteria: Recognised teaching or assessing qualification (TAQA, CAVA, A1, D32/D33 or equivalent). Level 3 or above qualification in Residential Childcare. Experience delivering or assessing Residential Childcare qualifications. Strong organisational skills and the ability to manage a caseload effectively. Confident using technology, including Teams and e-portfolio systems. Full UK driving licence and willingness to travel for learner visits. Desirable Criteria: Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (IQA) or equivalent. Experience delivering apprenticeships or adult learning qualifications up to Level 5. Occupational competence within Residential Childcare settings. Experience in blended or hybrid delivery models. TPBN1_UKTJ

Job Title : Site Manager Location: Stoke Salary: Competitive Job Type: Permanent, Full time About Excalon: Excalon was founded in 2002 and became part of the Renew Holdings Group in 2024. We are a leading infrastructure contractor specialising in the provision of services to the utilities industry. This is an exciting time to join our business. Excalon is growing in size and success and boasts a productive culture which encourages fresh thinking and new ideas. The position offers excellent opportunities for personal development and to grow with the business. About The Role: The main purpose of the role will be to manage the day-to-day site-based activities and operational teams for the Company's major infrastructure projects, delivering works safely and within deadlines. You will ensure work complies with all relevant legislation and industry best practice. Key Accountabilities: Co-ordinate all aspects of work so that the project is completed in line with client requirements Manage own teams' performance and competence of all responsible staff including sub-contractors. Issue Work Instructions and RAM's and co-ordinate the requirement for any Client specific safety documentation (e.g., Permit to Dig, Break / No break Zones, CDM documentation) Ensure all relevant Operatives are signed on to the correct RAMS. Ensure weekly track sheets and diaries are completed and submitted on time. Conduct site audits and plant checks Maintain and update Phase Health & Safety plan as works proceed. Plan, co-ordinate and manage resources required to complete works. Regularly monitor the program delivery and provide site progress reports to the Project Manager Ensure suitable levels of supervision of all direct teams and subcontracted resources. Ensure installation complies with relevant For Construction Drawings and Cross sections. Take responsibility for the opening and closing of the site facilities. Management of site facilities; welfare, toilets, offices, compound area etc. Management of site housekeeping, discipline, behaviour etc Safe storage and co-ordination of materials and monitoring of waste Attendance at project and company related meetings, compile site reports as necessary. Mentor and train Assistant Site Manager and junior members of staff Monitoring use of PPE in accordance with the hierarchy of risk control To complete time sheets for all Operatives on your site - and to return the complete time sheets and overtime request forms to the Contracts Manager by the end of every week. Attend all mandatory training courses related to your role. Take responsibility for the safety of yourself and others - deliver toolbox talks and embed a culture of zero harm. Liaise with the client, consultants, contract administrator, head office, local authority representatives ensuring any client and public complaints are resolved efficiently. Responsible for placing orders for materials through the procurement team Responsible for ordering Plant & Transport through the P&T department About you: Essential Skills, Knowledge & Experience: Existing Experience as a site manager Supervisor CSCS Card NRSWA: Streetworks Supervisor Deep Excavation / Temporary works supervisor First Aid SPEN Contract experience Desirable Skills, Knowledge & Experience: Confined Spaces Benefits: Auto-enrolment pension Death in service 1x salary Occupational Health Surveillance Employee Assistance Programme Funded Qualifications and Training Company vehicle and fuel card Additional Information: We respectfully request no agencies at this time. All applicants must reside and have the right to live and work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Site Manager, Project Coordinator, Site Supervisor, Health and Safety Operative, NEBOSH, Construction Site Manager and Infrastructure Project Site Management may also be considered for this role TPBN1_UKTJ

Job Title : Project Manager Location: Stoke Salary: Competitive Job Type: Permanent, Full time About Excalon: Excalon was founded in 2002 and became part of the Renew Holdings Group in 2024. We are a leading infrastructure contractor specialising in the provision of services to the utilities industry. This is an exciting time to join our business. Purpose of Role: To Manage a range of major infrastructure projects ensuring safe delivery, on time and within budget, whilst meeting all legislative requirements. Plan, manage and evaluate projects throughout their lifecycle and conduct pre-start and post-implementation reviews to embed a culture of continuous improvement. Key Accountabilities: Act as the principal site contact point for Excalon clients and ensure that all activities on site are in accordance with statutory requirements and company policy. Establish a strong understanding of our client's requirements and the impact of the success factors of the project. Ensure you can meet the scope with defined completion criteria and build long term relationships with the client. Produce accurate and attainable programs of work to be issued to the client for approval. Liaise with the programmers & notice management team to schedule the works and allocate resources. Ensure that all necessary contract documentation and reports are accurate and produced on time and are effectively communicated, both internally and externally. Ensure the safe systems of work are implemented and that all necessary documentation is in place, complying with the CDM Regulations ensuring compliance with current legislation and specifications concerning operating practices. Prepare and issue method statements and risk assessments for inclusion into the site safety file. Take direct responsibility for Health and Safety of employees, sub-contractors, and visitors on the site. Ensure that all project personnel have the appropriate training and competencies for their role. Work in partnership with the SHEQ and HR team to ensure full competency of project resources. Accurately measure, quantify, and order specific material requirements. Liaise with the client on technical issues ensuring quality and consistency of installations. Ensure all documentation is to the highest of standards, and Project Hangover Files are provided to the Client in an efficient time frame. Maximize team performance whilst focusing on a safety-first culture. Ensure delivery of all relevant equipment and materials on site as required. Accurately mark out routes, section lengths and joint bay positions where relevant, conveying this information to the operational delivery teams Ensure excavations comply with health and safety regulations and best practice Ensure design criteria is met throughout the project life cycle. To attend pre-start and site meetings as required by Clients and the Business To inform the Contracts Coordinator of any non-conformances within the Project Write site specific RAMS for the project Update straight line Drawings every week (SLD if required) About you: Essential Skills, Knowledge & Experience: Existing Experience as a Project Manager for Infrastructure Projects Recognised Project Management Qualification (RICS or APM) NVQ Level 4 (Gold Card) SMSTS Proficient in the use of Microsoft office suite Desirable Skills, Knowledge & Experience: NVQ Level 6 (Black CSCS) NRSWA: Streetworks Supervisor Temporary Works Coordinator First Aid NGED Contract experience Benefits: Auto-enrolment pension Death in service 1x salary Occupational Health Surveillance Employee Assistance Programme Funded Qualifications and Training Company vehicle and fuel card Additional Information: We respectfully request no agencies at this time. All applicants must reside and have the right to live and work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Infrastructure Project Manager, Infrastructure Planning, Project Management, Project Administrator, Project Estimator, Project Planning, Project Coordinator, Project Director, Senior Project Lead, Construction Project Manager may all be considered. TPBN1_UKTJ