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Role: Store Manager Location: Godalming Job type: Fixed Term (12 months), Full-Time, 40 hours Reporting to: Area Manager Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement- Crafting clothes for life’s everyday adventures. Today, tomorrow and always. Our Product formula: Considered style. Trusted Quality. B Corp certified. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces. The Challenge – Balancing Our Values While Being Commercial We're looking for talented retailers who thrive in a dynamic environment, enjoy life to the full, understand our brand and customers, and have a passion for developing and succeeding. As a natural leader, you will coach, develop, and support your team to help them reach their full potential while nurturing a fun and exciting atmosphere. Role Responsibilities • Be a Brand Ambassador – Lead by example, promoting the FatFace brand and culture through your team. Align yourself with the company’s social and environmental mission and champion initiatives you can directly impact., • Deliver Outstanding Customer Experience – Ensure the highest and most consistent standards of customer service and engagement., • Drive Commercial Success – Take ownership of the store’s performance, making data-led business decisions, identifying opportunities, and driving results., • Lead & Develop Your Team – Inspire, coach, and support your team members to reach their full potential through ongoing development and feedback., • Maintain Visual & Operational Excellence – Uphold store presentation, product displays, and stock standards to create an inviting shopping experience., • Ensure Compliance & Profitability – Manage store operations effectively, including stock control, security, and health & safety, while ensuring profitability., • Build Community Connections – Foster relationships with local businesses and community initiatives, supporting FatFace’s broader purpose. Skills and Experience We’re looking for a Store Manager with: • Proven experience in retail management with a track record of driving commercial success., • Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team., • Excellent communication and organizational abilities., • A passion for delivering exceptional customer experiences., • Ability to make data-driven decisions and spot opportunities for growth., • Experience in visual merchandising and stock management., • A positive, adaptable, and resilient attitude in a fast-paced environment. Role Competencies • Leadership & People Development – Ability to lead, mentor, and develop a motivated, engaged team., • Commercial Acumen – Understanding of key business drivers and ability to make strategic commercial decisions., • Customer Focus – Commitment to delivering exceptional service and creating memorable experiences., • Communication & Influence – Strong verbal and written communication skills, with the ability to engage and inspire., • Resilience & Adaptability – Thrives in a fast-paced environment, handling challenges with positivity., • Operational Excellence – Attention to detail in managing store operations, stock control, and compliance Key Contacts and Relationships: • Reporting to: Area Manager, • Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams, • External relationships: Customers, Local Community Partners Accountable for Resources: • Store team performance and development, • Store budget and financial targets, • Stock control, and loss prevention, • Store compliance with company policies and legal requirements FatFace Benefits: • 25 days holiday plus bank holidays, • Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.), • THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning, • Dental Insurance (employee funded), • Pension scheme, • EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support, • Income Protection/Death in service for Salaried staff, • Sick pay allowances, • Eye Tests/contributions to glasses, • Sabbatical leave in line with service, • Enhanced Family Friendly policies i.e. Maternity Leave • • Refer a friend scheme

Job Title: Customer Advisor Location: Guildford Salary: Up to £12.71 per hour + Bonus Role: Permanent - Full Time OVERVIEW Since their conception as a fashion brand in 1912, our client has gone from strength to strength. Today our client is well known for its high quality, stylish designs for the whole family. As a Customer Advisor you’ll embody the brand and be its advocate inside and outside the business, you will naturally be up for every challenge that comes your way, motivating and developing your team while going that extra mile to make sure the service is as premium as our product. JOB ROLE As a Customer Advisor you will be reporting to the Management team and your key responsibility will be to deliver excellent service to our customers through a bright, fun personality and a genuine love for all things fashion. You will ideally have an understanding and background of one-to-one service as a Customer Advisor/Supervisor and will have experience in selling a high quality product and working within a retail/hospitality business with pace and volume. A passion for achieving sales and delivering fantastic customer service is a must. This brand is known for its high quality, stylish designs and is going from strength to strength! This is an amazing opportunity for anyone who wants to further their career with a growing and unique retailer. KEY RESPONSIBILITIES Creating a welcoming, fun and bright store environment for customers Delivering outstanding customer service encouraging repeat custom Gain an understanding of our regulars and repeat customers and tailor the experience to them To seek opportunities to add on sales and cross sell products to the customer Help towards achieving store targets Maintain store and visual merchandising standards to the highest possible levels Ensure that product knowledge is of the highest possible level in order to drive salesIDEAL CANDIDATE Ideally have worked in a customer facing environment Passionate about meeting the expectations of the customer Ability to meet and exceed targets A team playerOUR CLIENT Since their conception our client has grown as a lifestyle brand going from strength to strength and still opening new stores. Today our client is well known for its high quality, stylish designs and exceptional service levels whilst remaining close to it’s original roots and brand values. ABOUT US This role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at www. McCarthy recruitment . com / privacy If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query

Job Title: Store Manager Location: Guildford Salary: Up to £36000 per annum + bonus Role: Permanent OVERVIEW Are you a fantastic Retail/Hospitality Manager looking for your next big challenge in Fashion? We are on the hunt for extraordinarily talented retailer who will be responsible for one of our clients major stores. Responsible for motivating a team to offer a customer experience which is second to none; you will be professional and commercially astute, with experience in a dynamic retail environment. With fantastic brand recognition, and an iconic stance in the great British High Street, this really is a dream role for any experienced Retail Manager. IDEAL CANDIDATE You will be professional, fashion forward and commercially astute with a passion for customer service, people management and a strong desire to succeed Product knowledge that leaves others behind, living and breathing fashion Customer service you believe in, not because you have to, every customer must walk out feeling they have had a personal shopping experience Commercial awareness is a must, it’s not just fashion, you must also be able to read and understand the reports and figures as well as knowing what makes a store look outstanding Understanding your customers’ needs as well as the offerings from your competitors should come naturally to you Customer focus when making all decisions, ensuring the customer is at the heart of all operations in store Excellent people management skills, with the ability to motivate and gain respect from your team Ideally experience of the premium service market or a very clear understanding of it THE ROLE AND KEY RESPONSIBILITIES Inspire the team to achieve store targets through coaching, delivering constructive feedback and teamwork in a high energy atmosphere Monitor store performance and make recommendations to improve results Communicate store performance and company updates to the team Encourage a customer service culture, ensuring the team delivers sound fashion consulting at all times Proactively seek out customer feedback and make recommendations to improve customer service Ensure all difficult customer issues are resolved effectively and in a timely manner Build rapport and be approachable and helpful to both customers and staff Actively coach and develop the team to support internal succession Monitor controllable costs and take action where appropriate Understand and adhere to the company’s Health & Safety procedures Commutable Locations: Maidstone, Ashford, Dover, Sittingbourne, Whitfield KEYWORDS: Store Manager, General Manager, Business Manager, Area Manager, District Manager Retail, Assistant Manager, Manager ABOUT US This role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at www. mccarthyrecruitment . com / privacy If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query

Job Title: Assistant Store Manager Location: Guildford Salary: Up to £27,000 per annum + bonus Role: Permanent - Full Time OVERVIEW As a Assistant Store Manager you will embody the brand and be its advocate inside and outside the business, you will naturally be up for every challenge that comes your way, motivating and developing your team while going that extra mile to make sure the service is as premium as our product. Our client wants managers to reflect the brand itself which is why fun, bright, and friendly personalities always shine. Show us you are proficient at managing a team and delivering exceptional service and prove you’ve got plenty of ambition, and well reward you with a career you’ll want to shout about. IDEAL CANDIDATE A confident and natural retail leader who can manage staff performance and support individuals to deliver Previous experience working in a customer service focussed fashion or footwear retail environment is essential A current Supervisor or Assistant Manager/Keyholder who is looking to progress You will be a people person, naturally confident and have a can-do attitude You will be an experienced manager working in a fashion, footwear or accessories retail environment which is focussed on service, people and delivering results Punctual, reliable, and willing to go the extra mile for staff and customers alike, you will thrive on hitting targets and love the satisfaction of working in a service led environment You will be articulate, well presented and be able to demonstrate a strong track record of retail achievements Supporting the store manager in delivering an excellent retail environment A DAY IN THE LIFE OF AN ASSISTANT STORE MANAGER You will lead your retail store team to deliver exceptional customer service, tailoring every aspect of your store to your customer base, anticipating their needs and offering a best in class experience Inspire the team to achieve store targets through coaching, delivering constructive feedback and teamwork Contribute to ideas that drive positive results in KPIs including sales and service Ensuring service standards in store are constantly being offered in line with the company’s core values You will be responsible for in store merchandising, creating window and in store displays that follow company guideline but are targeted towards your local customer Making commercial decisions on stock packages and displays using company reports to drive store sales Monitoring the development of the brand through networking, holding customer events and sharing the feedback with head office Communicating company policy and procedures to all team members in a professional manner OUR CLIENT Since their conception our client has grown as a lifestyle brand going from strength to strength and still opening new stores. Today our client is well known for its high quality, stylish designs and exceptional service levels whilst remaining close to its original roots and brand values. KEYWORDS: Store Manager, Assistant Manager, Department Manager, Retail, Leisure, Hospitality, Deputy Manager, Section Manager, Trading Manager, Lead Manager, Supervisor, Section leader, Team leader ABOUT US This Assistant Store Manager role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at www. mccarthyrecruitment . com / privacy If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query. Apply for this role now or find us online at: Facebook:McCarthyRecruitment Twitter:WeAreMcCarthy Linked-In:company/mccarthy-recruitment

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Access to sickness cover or a ""New Parent"" payment*: With our Allianz insurance scheme, you have protection from the financial cost of life-changing events with insurance from Allianz.

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Access to sickness cover or a ""New Parent"" payment*: With our Allianz insurance scheme, you have protection from the financial cost of life-changing events with insurance from Allianz.

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Access to sickness cover or a ""New Parent"" payment*: With our Allianz insurance scheme, you have protection from the financial cost of life-changing events with insurance from Allianz.

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Access to sickness cover or a ""New Parent"" payment*: With our Allianz insurance scheme, you have protection from the financial cost of life-changing events with insurance from Allianz.

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Access to sickness cover or a ""New Parent"" payment*: With our Allianz insurance scheme, you have protection from the financial cost of life-changing events with insurance from Allianz.

Access to sickness cover or a ""New Parent"" payment*: With our Allianz insurance scheme, you have protection from the financial cost of life-changing events with insurance from Allianz.