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Do you enjoy being the go to person for IT across a business?Are you someone who takes ownership, solves problems end to end, and supports users with confidence and clarity?Our client is a fast growing consumer brand operating across retail, ecommerce and fulfilment. With multiple teams relying on technology to function day to day, they are investing in secure, scalable systems, modern device management and consistent user support. You'll join a lean technology function where you will work cloesly with the IT Manager to deliver the roadmap, support the business through growth, and play a key role in improving how technology is delivered. Key Responsibilities • Provide day-to-day 1st-2nd line support across MacOS & Windows, troubleshooting hardware, software, network and access issues for office, retail and warehouse teams., • Own M365 administration, user management, onboarding/offboarding, and support adoption of modern Microsoft tools and standards., • Manage devices and identity through Entra ID and Intune, ensuring compliance, secure configurations, lifecycle management and anti-virus deployment., • Support the hybrid cloud environment (Azure & SharePoint), assisting with network/firewall issues, monitoring system alerts and improving overall security posture., • Maintain backup, retention and disaster-recovery processes to ensure resilience, data protection and operational continuity., • The opportunity to own internal IT in a modern, growing organisation, • Exposure to cloud, security and infrastructure work beyond typical support roles, • A varied, hands on position with the chnace to work on projects and BAU

Title: Property Claims & Quality Assurance Manager Job description: Who are we? At TBRN our expertise lies in property claims management, with quality building repairs via our contractor network at the heart of what we do. We support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim. Our skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for our clients. The Opportunity We are seeking a claims and quality assurance manager to support the ongoing development and maintenance of high-quality standards across the business. This role plays a key part in identifying gaps in quality and supporting directors and managers in addressing those gaps, ensuring that all client outputs are professional, accurate, and aligned to individual client needs. There is a strong focus on providing feedback, coaching and practical support to help people develop and maintain high-quality outputs. This is a senior, non-line-management role, providing technical oversight, peer review, quality assurance and acting as a point of escalation and referral for claims-related matters. Key responsibilities Quality Assurance & Review: • Carry out detailed checks on reports exceeding individual employee Delegated Authority (DA) limits prior to release, ensuring accuracy, correct format, appropriate language, claims terminology, and grammar., • Provide clear, constructive feedback to employees on report quality and technical accuracy, supporting continuous improvement and professional development, • Conduct monthly Internal Quality Reviews (IQRs) on both “in-flight” and closed claims, producing reports in an agreed format for directors and senior management., • Act as a point of escalation for claims-related matters, providing technical guidance and support., • Provide cover undertaking reviews of proposed cash settlements that exceed internal DA limits, prior to offer (during management holidays and absence). Training & Development: • Assist in identifying individual and business-wide training needs based on quality reviews, performance feedback, and emerging trends., • Provide ongoing coaching, guidance, and constructive feedback to employees to support improvements in report quality, technical decision-making, and overall performance., • Support the development of training plans and materials in conjunction with managers and senior stakeholders. Support, Complaints & Client Engagement: • Act as a general point of referral and “voice of experience” for employees, with more complex technical matters escalated to senior management as required., • Participate in Complaints Team meetings and assist both employees and clients with complaints management (supporting role, not overall responsibility)., • Attend client review meetings where appropriate to support quality discussions and feedback. About you The role would suit someone with significant property claims experience and a strong focus on quality, who is looking for a desk-based position where they can use their expertise to review work, provide constructive feedback and support the development of others, rather than manage their own caseload. We are looking for: • Strong experience in a quality assurance, technical assurance, or senior property claims role., • Excellent attention to detail with a strong understanding of report standards, claims terminology and quality frameworks., • Confidence providing constructive feedback and influencing quality improvements without direct line management authority., • Comfortable working with senior stakeholders, including clients., • Strong communication skills, both written and verbal., • Able to balance technical review, advisory support, and coaching responsibilities. Why join us • Opportunity to play a key role in shaping and maintaining quality standards across the business., • Senior-level exposure without direct people management., • Collaborative working environment with directors and senior stakeholders., • A role with real influence on performance, development and client outcomes. The package Our people are what makes our success. The package, which we are continuing to review and develop includes the following, some of which have an initial qualifying period: • Location - applicants are invited nationwide as we are flexible around the role being based fully remotely (home working), at our office or a hybrid of the two. Our offices are at Moreton, Wirral., • The salary range is circa £40,000 to £50,000. Usual working hours are Monday to Friday, 8.45-5.15 (37.5 hr week), • Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. Opportunity to purchase additional leave in addition to your birthday off and volunteer day to ‘give back’, • Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools, • Support of professional development including payment of membership fees and training/qualification opportunities by agreement, • Yearly discretionary bonus, • Annual salary review, • Social and charitable events, • Recruitment referral programme Job Types: Full-time, Permanent Pay: £40,000.00-£50,000.00 per year

Job Title: Supplier and TPM Quality Systems & Compliance Manager Location: Remote (UK or Europe) Salary: up to £65,000 About Us Join one of Europe’s fastest-growing nutrition companies. Kendal Nutricare creates world-class nutrition for every stage of life, from Kendamil infant and toddler formula to Kendalife adult nutrition. We’re a family-owned, purpose-driven business with big global ambitions. In 2025, we were ranked the UK’s fastest-growing food and drink company, with Kendamil now one of the fastest-growing baby brands in the world, the No.1 Organic formula in both the UK and the USA, and available in 40+ countries (and counting). As the only British infant formula manufacturer, we’re proud to produce our award-winning products here in the UK using British full-cream milk, with no palm oil or unnecessary additives. Trusted by families worldwide. We’re scaling fast and building something special. We’re on an exciting path – join us! The Role Kendal Nutricare is seeking a dedicated Supplier & Third-Party Manufacturer (TPM) Quality Systems & Compliance Manager to oversee and enhance the quality and compliance of our supplier network. In this role, you will be responsible for leading supplier and third-party manufacturer quality systems to ensure regulatory compliance, food safety, and adherence to internal standards. The role oversees supplier qualification, specifications, FSVP and QTAs, while monitoring performance and driving continuous improvement. It also leads non-conformity and complaint investigations, ensuring effective root cause analysis, CAPA implementation, and protection of product quality and supply chain integrity. Key Responsibilities • Provide technical support for qualification, approval, and ongoing monitoring of raw material suppliers, packaging suppliers, and third-party manufacturers (TPMs)., • Conduct supplier risk assessments, monitor performance KPIs, and drive continuous improvement programs across suppliers and TPMs., • Review and approve product and raw material specifications, CoAs, allergen documentation, and regulatory compliance to ensure alignment with internal Quality, Food Safety, and regulatory standards., • Collaborate with R&D, Regulatory, PMO, Operations, and TPMs to ensure supplier and material readiness for qualification and new product development., • Maintain and enforce supplier compliance with preventive controls, hazard analysis, FSVP requirements, SOPs, QTAs, and quality system documentation., • Investigate non-conformities, audit findings, deviations, and consumer complaints; conduct root cause analysis and implement effective CAPAs., • Analyze trends and implement risk mitigation strategies to continuously improve supplier and TPM performance and ensure supply chain quality. Qualification and experience: • Bachelor’s degree in Food Science, Microbiology, Chemistry, Engineering, or related scientific field., • 5+ years of experience in Supplier Quality, Quality Systems, or Regulatory Compliance within Infant Formula, Dairy, Dietary Supplement, or CPG industries., • Strong knowledge of global infant formula standards and food safety regulations (e.g., US FDA, Health Canada, Codex)., • Experience with third-party manufacturers and contract manufacturing environments., • Proven ability to create and approve raw material/product specifications and manage Quality Technical Agreements., • Skilled in leading continuous improvement, change management initiatives, and managing consumer complaint investigations related to product quality, safety, and regulatory compliance. What we offer • 33 days holiday (incl. bank holidays), • Matched pension up to 5%, • Free health cash plan & gym membership, • Life assurance (2x salary), • Employee assistance programme, • Product allowance for new parents, • A chance to be part of the fastest-growing infant milk brand in Europe

Catering Manager Location: Liverpool Salary: Up to £33,200 per annum (DOE) Working Pattern: Monday to Friday - 7am to 3pm For more information about careers at 14forty and our benefits please visit: Careers at 14forty We have a fantastic opportunity for an experienced Catering Manager to join our 14forty team overseeing the catering operation at our client site in Liverpool . As the heartbeat of the site, you'll oversee every aspect of the catering operation, from menu planning and team leadership to client relationships, budgets, compliance and service delivery. You'll lead with passion, purpose and run the outlet like it's your own. Key responsibilities include but not limited to: Oversee daily catering operations, ensuring excellence in food quality, service, and presentation. Supervise food preparation and production to maintain brand standards Ensure marketing materials are current and aligned with company branding. Lead, train, and motivate staff to consistently deliver high-quality service. Ensuring full compliance with mandatory training requirements. Act as the primary point of contact for clients, fostering strong relationships and ensuring service delivery meets or exceeds expectations. Manage budgets, monitor and control costs, and provide regular financial performance reports. Enforce and promote company profit protection measures. Ensure full compliance with food safety, hygiene, and health regulations, including the management and completion of all required documentation. Oversee procurement and inventory control to reduce waste and maximize cost-efficiency. Champion environmentally responsible practices throughout all aspects of the operation. About you: Proven experience in a similar high-profile Catering Manager role, ideally within contract catering. Strong background in high-volume food service environments. Strong background in team leadership, client management, and financial accountability. Financially savvy, with expertise in stock control and budget management. Proficient in health, safety, and food hygiene standards (Level 3 Food Safety or equivalent preferred). Confident in using catering and management systems (e.g., stock control, scheduling, reporting). Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive, because diversity is our strength! #14forty TPBN1_UKCT

Spa Manager Purpose of the role Responsible for assisting the Health Club and Spa Manager in the efficient running of the Health Club, ensuring a fun, safe and friendly environment for members and hotel guests. To maximise the sales of Health Club membership and spa treatments and products and ensure sales performance for the department; To manage departmental sales and marketing administration and reports in according to company standards; To ensure that the Health Club brand is perceived by our trade partners and customers alike as the leading, highly desirable place; To work with the Membership Executive to ensure that the Leisure Clubs sales and marketing strategy is implemented successfully; To promote a positive perception of the company at all times both internally and externally. Duties and responsibilities To support the Health Club and Spa Manager in the effective running of the Health Club To supervise the Therapist and provide coaching, motivation, encouragement and performance reviews Prepares employees rosters in line with business requirements ensuring efficient service to our guests at all times Ensure compliance with all Spa SOPs and Hotel Standards. To adhere to the requirements of the Data Protection Act at all times. To check that all staff are correctly uniformed and that their personal presentation is to the hotels standards, and name badges are worn. To respond the telephone enquiries as per club procedures; To carry out beauty treatments as booked by clients following Club procedures for pre and post administration including: Facials Back, neck, scalp, full body and deep tissue massage Body sculpting and other detox therapies Hand, nail and food grooming Eyebrow shape and tint Aromatherapy Manicure and pedicure Hair removal To undertake cleaning duties in the treatments room To report all disciplinary and grievance matters immediately to the Manager. To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported inline with Hotels Policy To ensure that maintenance issues are communicated to a Duty Manager on duty. To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager To ensure that all accidents are reported to a Duty Manager on duty. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipments are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Sales & Marketing To actively promote the sale of beauty products in conjunction with beauty treatments Plan and achieve department retail sales targets on a monthly basis Monitor and review sales against target Analyse and review business performance for each treatment/product, identifying opportunities and development areas To promote the hotel and its facilities to in house and prospective guests and to liaise with the sales and marketing department To safeguard revenue by controlling allowances and discounts in accordance with the hotel procedures Customer Relations Demonstrate service attributes in accordance with industry expectations and company standards to include: v Being attentive to guests v Accurately and promptly fulfil guests requests v Understand and anticipate guest needs v Maintain a high level of knowledge which will enhance the guests experience v Demonstrate a service attitude that exceeds expectations v Take appropriate action to resolve guest complaints Administration and Reporting: Responsible for all payments made for beauty therapy treatments/products Record details of all treatments taken for each client To take responsibility for stock control accounting systems To take responsibility for cashing up To ensure that sales tracking data is completed on a daily, weekly and monthly basis KPIs such as return appointments, link selling and file cards are updated and results communicated to the Department To ensure that purchase orders are formulated and authorised correctly and in accordance with Companys procedures Key performance indicators Attention to details Someone who is passionate about exceeding guest expectation Confident team player who can create and maintain a positive attitude with a CAN-DO mentality Team player Ability to work to strict timescales Comfortable to work in a high pressurised environment Ability to smile at all times This role requires an element of manual handling Benefits Meals on duty Staff uniform Company pension contribution after you passing your probation period Recommend a friend reward scheme 20 days holiday plus 8 bank holidays Dry cleaning of your uniform (if applicable) Training fund assistance of NVQs Awards and Recognition Programme Seasonal annual parties Staff rate with IHG hotels globally We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. Its what connects every colleague in all hotels: True Attitude True Responsiveness True Confidence True Listening Notes: This job description is intended to illustrate the primary duties and responsibilities of the Beauty Therapist at the Holiday Inn London Kensington High Street. This document reflects the job content at time of writing and will be subject to periodic changes in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. TPBN1_UKCT

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