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About Duncan & Todd Duncan and Todd are the leading sight and hearing care specialists in Scotland. In operation for over 50 years, the Group encompasses over 40 retail branches, a multi-million pound ophthalmic lens manufacturing laboratory, and a corporate eyecare provision. The group is committed to providing the very best of care and service to its communities. Our aim since day one has always been to provide accessible, professional, quality eye and hearing care to local communities – irrespective of whether you live in a city or rural location, and with 43 practices across Scotland there will be one near you. About the role We are looking for a Head of Customer Experience who will work closely with the Marketing team and be tasked with building a customer centric culture, ensuring that every interaction with the company contributes to a positive and profitable relationship. You will focus on understanding customer’s needs, gathering feedback and identifying strategies to optimise their experience. The role reports into the Chief Commercial Officer. Key responsibilities • Create a customer journey that is consistent and aligned across the business and leads to higher customer satisfaction and increased profitability., • Develop and create the customer experience standards and ways of working that are then rolled out across the business., • Responsibility for creation of training and coaching content for delivery of these standards across the group and ensuring controls are in place to ensure adherence to the standards, identifying areas of improvement., • Champion the customers voice, working to improve satisfaction, loyalty and retention while reducing the churn and generating new customers across the group., • Work with other teams to drive cross functional collaboration (marketing, sales & product) to ensure a consistent and positive customer experience in unison with clinical excellence., • Utilise customer insights, personas, and feedback to understand expectations, identifying and championing continuous improvement opportunities., • Use data and analytics to make informed decisions about creating and improving the customer experience. You are likely to be already working in a Head of Customer Experience or CX Manager role in either a retail or clinical retail setting. You will have strong CRM experience and a good track record of working with multiple teams across a business. Sector experience is not essential. This is an exciting time to join D&T as we go through huge growth and transition, and you will have the opportunity to really make an impact and be part of our journey. You will spend time in the field, travelling across our national branch network. Location is flexible, with at least 1 day a week required in our Aberdeen HQ.

This role reports to the Data Engineering Manager, leading a team of data experts, providing specialist analytics to the business & clients. Leading a team of data experts, responsible for their growth and delivery. Provide experience in leading and developing a small team of analysts or data profes

This role reports to the Data Engineering Manager, leading a team of data experts, providing specialist analytics to the business and clients. Leading a team of data experts, responsible for their growth and delivery. Provide experience in leading and developing a small team of analysts or data prof

Masters) in Data Science, Computer Science, Business Analytics, or a related field. Minimum 5 years of professional experience in data science with a focus on NLP and time series analysis. Proven track record of employing advanced data science techniques to solve complex business problems.

Analytics & Data: Develop analytical reports and training analytics frameworks to measure KPIs for product adoption, customer engagement, student performance, contract expiry, and revenue forecasting/pipeline. Minimum of 10 years of experience in SaaS sales and/or business development. Business Deve

Collect, analyze, and report on content marketing success via standard content marketing KPIs using web analytics tools, marketing automation platforms, social media management tools, content marketing software, and business intelligence platforms to inform and optimize ongoing efforts. Collaborate

Finance Business Analytics with SQL Advanced (Remote - Europe). Strong analytical skills, with experience in statistical modeling and descriptive analytics. Experience collaborating with stakeholders to translate data into business decisions.

Data Science Specialist, Analytics Division. Provide human and business impact and insights for products.

Reporting to the Operations Manager, the senior project manager will lead multiple project managers and teams and execute duties in a professional manner to build team and customer confidence and thereby contributing to the promotion of Projects Business growth. As a business, we’re on a journey

Care and Support - Woodlands Care Home.Our care home, nestled in the tranquil Craigiebuckler area of Aberdeen, offers distinguished care services tailored to a variety of needs, including Residential, Nursing, Dementia, Respite, and Palliative care.With a capacity for 81 residents, we provide a sere

Business planning and budgeting. As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. We are one of the leading independent engineering and services businesses in the UK.

Care and Support - Woodlands Care Home.Our care home, nestled in the tranquil Craigiebuckler area of Aberdeen, offers distinguished care services tailored to a variety of needs, including Residential, Nursing, Dementia, Respite, and Palliative care.With a capacity for 81 residents, we provide a sere

Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Lead and manage a portfolio of projects from initiation to completion across 11kV to 132kV systems• Organise and execute HV switching, isolation, earthing, and issue safety docume

Care and Support - Dee View Court Care Home.Located in the heart of Aberdeen, Dee View Court is a 43-bed specialist care home providing expert neurorehabilitation and long-term care for adults with complex needs.Our dedicated team delivers personalised care plans in a supportive, homely environment

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. As a member of our Resourcing Team, you will support the Resource & Planning Manager in implementing and delivering a top-tier Resource & Planning capability acr

Care and Support - Woodlands Care Home.Our care home, nestled in the tranquil Craigiebuckler area of Aberdeen, offers distinguished care services tailored to a variety of needs, including Residential, Nursing, Dementia, Respite, and Palliative care.With a capacity for 81 residents, we provide a sere

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Care and Support - Dee View Court Care Home.Located in Aberdeen, Dee View Court is a 43-bed specialist care home providing expert neurorehabilitation and long-term care for adults with complex needs.Our highly skilled team delivers compassionate, person-led support in a calm, homely environment, whe

A £500 'Golden Hello' Welcome Bonus is just one of the ways we'll reward you when you join Barchester in this role.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, p

Care and Support - Trinity House Care Home.At Trinity House, we provide exceptional Residential, Nursing, Respite, and Dementia care for up to 55 residents in a modern, purpose-built home designed for comfort and dignity.Every detail of our home reflects our commitment to creating a welcoming, suppo

We help life sciences businesses change the world by giving them the people, insight & networks to innovate and scale.

Build and maintain strong relationships with clients, delivering excellent service and repeat business. As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. Freedom are part of the NG Bailey Group, one of the leading independent eng

Proven experience as a Business Analyst delivering IT-enabled change. Strong skills in process mapping, workflow analysis, and business modelling tools.

And it’s joining the professional business behind the monarchy.

Educated to degree level or equivalent in either Engineering or ConstructionProven experience in a Construction/Engineering related rolePC literate with strong Microsoft Office skillsA professional and refined negotiator with sound commercial acumen and judgmentHighly organised with a pragmatic and

AtSNOP, we're not just another name in the automotive industrywere a force for innovation, growth, and transformation.We do things differently, and we do them with purpose.Our success is built by passionate people who challenge the status quo, and now, were looking foryouto join us.We're on the look

Trainee Business Analyst Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. The Outcome 93% of graduates secure business analyst roles within 3 months. Ready to start earning in

This Paraplanner Team Leader job in Farnborough provides the opportunity for you to actively support the Paraplanner Manager through managing the team on a day-to-day basisAs Paraplanner Team Leader, circa 60% of your function will be managing the pipeline and progressing cases, flagging potential c

Trainee Business Analyst Programme Job Guarantee Included. Complete online training designed to take you from zero experience to your first Business Analyst role. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engineeri

ASB Team LeaderTemporary, 5 months+£35 Umbrella South LondonHamilton Woods Associates are currently recruiting for an ASB Team Leader on a temporary basis, initially for 5 months for an organisation to tackle high risk ASB cases.Duties of the ASB Team Leader role will include, but is not limited to

Trainee Business Analyst Programme Job Guarantee Included. Complete online training designed to take you from zero experience to your first Business Analyst role. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engineeri

Are you looking for progression or a fresh challenge in your social care career? If you share our values and have experience of working in mental health and learning disability services, we may have the opportunity you've been looking for.We are now recruiting for a Team Leader based in Buckhav

Trainee Business Analyst Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. The Outcome 93% of graduates secure business analyst roles within 3 months. Ready to start earning in

Supported LivingPractice Leader Learning Disabilities & Autism SupportJoin a supportive team and make a real difference as a Practice Leader.Youll be leading a team to deliver outstanding care and support for people with learning disabilities, autism and complex needs.Paid DBS & Update ServiceOngoi

Trainee Business Analyst Programme Job Guarantee Included. Complete online training designed to take you from zero experience to your first Business Analyst role. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engineeri

Children's Services Team LeaderLocation: Hertfordshire Home/onsite (you will be expected to be in our services in the Hertfordshire area)Contract: Full time, Permanent Specific Hours: 35 hours per weekSalary: £29,484 per annum.Additional overtime is regularly availableAbout us:LCS are a leading pro

Trainee Business Analyst Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and

Are you an experienced Gas Supervisor/Tecnical Team Leader based in the North West, within commutable distance to Liverpool and Manchester? Ready to help lead high-performing teams and deliver exceptional results accross various contracts in the North West?We can Offer You:Work-Life Balance: 25 days

Trainee Business Analyst Programme Job Guarantee Included. Complete online training designed to take you from zero experience to your first Business Analyst role. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engineeri

Job Title: Supported Housing Service ManagerSalary:£35,200 - £39,600Location:South Cumbria (Westmorland & Furness)Hours:37.Contract Type:PermanentJob Purpose:The Operations Manager will oversee the delivery and development of commissioned services, housing, subcontracts, and new enterprises across

The Co-operative Food, Hillside, Brae, Shetland, ZE2 9QG.We offer an additional travel allowance.Details of this can be discussed at interview, however please ensure you are able to commute safely to and from the store for store opening and closing.You can now apply for this role using your mobile d

Reference 111396 Specialist Support Worker Abbey Foregate, Shrewsbury £24706.About the role We are currently looking to recruit a Specialist Mental Health Support Worker based at our supported living rehabilitation service in Shropshire.The role will be based in Shrewsbury to provide rehabilitation

Trainee Business Analyst Programme Job Guarantee Included. Complete online training designed to take you from zero experience to your first Business Analyst role. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engineeri

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.The RoleLeading and supervising your shiftCase managing residents and liaising with families, h

This is a high-impact role where your work will directly contribute to business growth, margin improvement, and the integration of smarter systems. Contribute to the broader analytics roadmap and innovation agenda. Able to translate complex data challenges into practical business solutions.

Landscaping Team LeaderLocation: Leicestershire and surrounding countiesSalary: £32,000-£38,000, DOE + BenefitsContract: Permanent, Full TimeHours: Monday to FridayBenefits: Additional leave, Company car, Company events, Company pension, On-site parkingDo you love creating beautiful gardens? Are y

You will be part of a team designing and building a Gen AI virtual agent to support customers and employees across multiple channels.You will build and run LLM-powered agentic experiences, owning the design, orchestration, MLOps, and continuous improvement.Design & build client-specific GenAI/LLM vi

Facilities Team Leader Manufacturing Environment TewkesburyPermanentThe Role - Facilities Team Leader This is an excellent opportunity for an experienced Facilities Maintenance Engineer to step into a Team lead position within a modern manufacturing facility in Tewkesbury.This hands-on leadership ro