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Our client based in Hartlepool are looking to recruit an experienced Lead Instrumentation and Electrical Technician to work for a large Chemical Manufacturer. If you’re looking for secure, long-term work with a company known for quality, innovation, and looking after its people, this is a great opportunity for you. Job Title: Shift Fitter Salary: £45,000 – £55,000 (£6000 Shift Allowance) Location: Hartlepool Summary: The Lead Electrical/Instrumentation (E/I) Technician is responsible for supervising and performing installation, maintenance, troubleshooting, and repair of electrical and instrumentation systems and equipment. This role ensures that plant electrical and instrumentation systems operate efficiently, reliably, and in compliance with safety and regulatory standards. The Lead E/I Technician also mentors technicians and coordinates daily activities to support production and maintenance goals. Role Responsibilities: • Perform assembly, installation, maintenance, testing, and disassembly of electrical/control equipment (motors, drives, switchgear, sensors, transmitters, control valves, panels)., • Oversee and support a team of technicians in executing electrical and instrumentation (E/I) work safely and effectively across all plant systems., • Supervise and carry out preventative and corrective maintenance to ensure continuous system reliability and performance., • Diagnose electrical and instrumentation faults and identify root causes., • Safely remove, replace, or repair faulty components., • Lead Return To Service (RTS) activities ensuring proper testing and verification before returning equipment to operation., • Read and interpret engineering drawings, P&IDs, specifications, technical manuals, and schedules., • Apply technical data to complete tasks efficiently and accurately., • Ensure compliance with legislation, industry regulations, and company-specific safety/environmental policies., • Promote safe work practices and manage permit-to-work systems., • Ensure tasks are performed with a full understanding of the consequences of improper execution., • Train and mentor junior team members., • Support skill development and promote a strong safety and performance culture., • Identify system defects, performance anomalies, and opportunities for modification., • Maintain accurate records, including updating and distributing ‘as-built’ documentation in line with organizational standards Key Requirements: • ECITB or other relevant apprenticeship, or, • HNC/D with appropriate experience, • Awareness of CompEx working practices, • Given the hazardous chemical nature of the working environment within the business, the overall risk control strategy will require mechanical technicians to be familiar with, and work within, a formal Permit to Work (PTW) system., • Compliance with a specific company or site Safety Management System (SMS) will also be required, • Instrumentation & control technicians will be expected to have knowledge and experience of fire and gas detection, process safety protection systems and emergency shut down systems. In addition to the core technical competence tests, fully competent electrical maintenance technicians will be expected to have achieved, • Relay protection training, • LV/HV switching and isolating procedures training, • HV Authorisation, • A working knowledge of food industry practices would be beneficial.

We're recruiting an Electrical Maintenance Technician to carry out fault diagnosis, maintenance, testing and installation across a wide range of electrical plant and systems. This is a hands-on role in a safety-critical, hazardous environment requiring strong technical capability, compliance with Permit to Work systems, and high standards of electrical safety. Client Details Our client is a complex, process-driven manufacturing business operating highly regulated electrical infrastructure across site. They champion a safety-first culture and invest in reliable plant performance, continuous improvement, and robust engineering standards. Description Key responsibilities: • Diagnose and repair electrical and electromechanical faults on complex plant and equipment, • Install, maintain, test and overhaul electrical systems including LV power distribution, motors, transformers, switchgear and circuit protection devices, • Deliver planned preventative maintenance (PPM) and reactive breakdown support, • Work strictly within site Permit to Work (PTW) and Safety Management System (SMS) frameworks, • Interpret engineering drawings, wiring diagrams, specifications and technical manuals, • Ensure accurate completion and updates of 'as-built' drawings where required, • Identify improvement opportunities and raise modification requests to enhance plant safety and efficiency, • Select and use appropriate tools and equipment in line with training and procedures, • Maintain accountability for tools, equipment and work standards, • Support digital maintenance systems (e.g. CMMS) for reporting and communication, • Work on safety-critical systems including fire & gas detection and emergency shutdown systems, • Ensure correct preparation and reinstatement of work areas at all times Profile The successful candidate: • Completed a recognised electrical apprenticeship (ECITB or equivalent) or holds an HNC/D with relevant experience, • CompEx certification (Ex01-04) with strong understanding of hazardous area working, • LV Authorised with knowledge of current IET Regulations (BS7671 / Electricity at Work Regulations), • Experience with LV/HV switching and isolation procedures, with HV Authorisation desirable, • Trained in relay protection systems and electrical protection methods, • Strong hands-on experience fault finding across industrial electrical systems, • Experience working within PTW and SMS environments, • Knowledge of fire & gas detection systems and emergency shutdown (ESD) systems, • Confident interpreting technical drawings and electrical schematics, • Food or process manufacturing experience advantageous, • Strong attention to detail with a proactive, safety-led mindset Job Offer What's on offer: • Salary from £35,000 to £45,000, • Opportunity to work on complex, high-integrity electrical plant in a regulated environment, • Exposure to hazardous area systems and advanced electrical infrastructure, • Structured engineering environment with clear processes and safety systems, • Long-term career stability within an established and well-invested site

Flourish are partnering with our client in Hartlepool. A UK leader in Fuel Card services, you will be responsible for driving the fuel card sales team performance as they continue to grow. Team Leader – Fuel Card Sales (Hartlepool) If you thrive in a fast‑paced sales environment and know how to bring out the best in a growing team, this is your next step. We’re a long‑established national energy services provider with a reputation for innovation, reliability, and exceptional customer service. From our Hartlepool office, our Fuel Card division is expanding rapidly and we’re looking for a confident, driven Team Leader to help shape its future. The Role As Team Leader, you’ll manage a junior team of 13 Sales Representatives, with headcount set to increase as the department continues its strong growth trajectory. Your focus will be on coaching, motivating, and developing your team to hit ambitious sales targets in a lively call‑centre environment. You’ll lead from the front, bringing structure, energy, and accountability to a team that’s hungry to succeed. This is a full‑time, office‑based role (Monday–Friday) in Hartlepool — perfect for someone who loves the buzz of an in‑person sales floor and knows how to build a winning culture. Key Responsibilities • Team Leadership — Drive performance, set expectations, and support a growing team of junior sales reps., • Sales Coaching — Deliver ongoing training, call feedback, and development plans to elevate individual and team results., • Performance Management — Monitor KPIs, analyse trends, and implement strategies to maximise conversions., • Process Improvement — Identify opportunities to streamline workflows and enhance productivity., • Collaboration — Work closely with senior leadership to support wider business goals. What We’re Looking For • Telesales Leadership Experience — You’ve led fast‑paced sales teams and know how to keep energy high., • Strong Communication Skills — Clear, confident, and able to inspire., • Target‑Driven Mindset — You understand sales psychology and know how to motivate others., • Growth Mentality — You’re excited by expansion and ready to help scale a department.

Flourish are partnering with our client in Hartlepool. A UK leader in Fuel Card services, you will be responsible for driving the fuel card sales team performance as they continue to grow. Team Leader – Fuel Card Sales (Hartlepool) If you thrive in a fast‑paced sales environment and know how to bring out the best in a growing team, this is your next step. We’re a long‑established national energy services provider with a reputation for innovation, reliability, and exceptional customer service. From our Hartlepool office, our Fuel Card division is expanding rapidly and we’re looking for a confident, driven Team Leader to help shape its future. The Role As Team Leader, you’ll manage a junior team of 13 Sales Representatives, with headcount set to increase as the department continues its strong growth trajectory. Your focus will be on coaching, motivating, and developing your team to hit ambitious sales targets in a lively call‑centre environment. You’ll lead from the front, bringing structure, energy, and accountability to a team that’s hungry to succeed. This is a full‑time, office‑based role (Monday–Friday) in Hartlepool — perfect for someone who loves the buzz of an in‑person sales floor and knows how to build a winning culture. Key Responsibilities • Team Leadership — Drive performance, set expectations, and support a growing team of junior sales reps., • Sales Coaching — Deliver ongoing training, call feedback, and development plans to elevate individual and team results., • Performance Management — Monitor KPIs, analyse trends, and implement strategies to maximise conversions., • Process Improvement — Identify opportunities to streamline workflows and enhance productivity., • Collaboration — Work closely with senior leadership to support wider business goals. What We’re Looking For • Telesales Leadership Experience — You’ve led fast‑paced sales teams and know how to keep energy high., • Strong Communication Skills — Clear, confident, and able to inspire., • Target‑Driven Mindset — You understand sales psychology and know how to motivate others., • Growth Mentality — You’re excited by expansion and ready to help scale a department.

Management Accountant (12 Month Maternity Cover Role) Teesside | Hybrid Working | Competitive Salary + Excellent Benefits Are you a driven Management Accountant looking for a high‑impact opportunity within a dynamic, fast‑paced environment? We're partnering with a respected organisation based in Teesside to recruit a Management Accountant for a 12‑month maternity cover, offering a pivotal role within the finance team and genuine exposure to senior stakeholders. Following a successful probationary period, you'll enjoy the flexibility of hybrid working, alongside a competitive salary and attractive benefits package. What You Can Look Forward To as Management Accountant As a key member of the finance function, you'll play a critical role in delivering accurate financial insight and supporting strategic decision‑making across the business. Your responsibilities will include: Assisting with the monthly preparation and reporting of financial performance, including analysis, interpretation and clear commentary against budget and forecast. Completing balance sheet reconciliations and conducting balance sheet reviews with the finance team Supporting the monthly forecast process and contributing to the creation of the annual budget Working closely with Purchasing and Accounts Payable to ensure timely resolution of queries and issues Providing departments with clear, insightful financial data to sup...

Management Accountant (12 Month Maternity Cover Role) Teesside | Hybrid Working | Competitive Salary + Excellent Benefits Are you a driven Management Accountant looking for a high-impact opportunity within a dynamic, fast-paced environment? We're partnering with a respected organisation based in Teesside to recruit a Management Accountant for a 12-month maternity cover, offering a pivotal role within the finance team and genuine exposure to senior stakeholders. Following a successful probationary period, you'll enjoy the flexibility of hybrid working, alongside a competitive salary and attractive benefits package. What You Can Look Forward To as Management Accountant As a key member of the finance function, you'll play a critical role in delivering accurate financial insight and supporting strategic decision-making across the business. Your responsibilities will include: • Assisting with the monthly preparation and reporting of financial performance, including analysis, interpretation and clear commentary against budget and forecast., • Completing balance sheet reconciliations and conducting balance sheet reviews with the finance team, • Supporting the monthly forecast process and contributing to the creation of the annual budget, • Working closely with Purchasing and Accounts Payable to ensure timely resolution of queries and issues, • Providing ...

We're recruiting an Electrical Maintenance Technician to carry out fault diagnosis, maintenance, testing and installation across a wide range of electrical plant and systems. This is a hands-on role in a safety-critical, hazardous environment requiring strong technical capability, compliance with Permit to Work systems, and high standards of electrical safety. Client Details Our client is a complex, process-driven manufacturing business operating highly regulated electrical infrastructure across site. They champion a safety-first culture and invest in reliable plant performance, continuous improvement, and robust engineering standards. Description Key responsibilities: Diagnose and repair electrical and electromechanical faults on complex plant and equipment Install, maintain, test and overhaul electrical systems including LV power distribution, motors, transformers, switchgear and circuit protection devices Deliver planned preventative maintenance (PPM) and reactive breakdown support Work strictly within site Permit to Work (PTW) and Safety Management System (SMS) frameworks Interpret engineering drawings, wiring diagrams, specifications and technical manuals Ensure accurate completion and updates of 'as-built' drawings where required Identify improvement opportunities and raise modification requests to enhance plant safety and efficiency Select and use appropriate tools and equipment in line with training and proc...

Area Engineering Manager Location: Greatham Client: TIOXIDE Salary: Competitive Lead engineering performance on one of the UK’s major TiO₂ manufacturing sites Wolviston Management Services is delighted to be working in partnership with TIOXIDE to recruit an Area Engineering Manager for their White End Manufacturing team at Greatham. This is a high-impact leadership role at TIOXIDE’s largest TiO₂ production site. You will provide engineering leadership for the White End assets, ensuring they are maintained in line with statutory requirements and engineering standards, while leading technical resources to improve plant availability, reliability and performance. You will work closely with operations, maintenance, engineering colleagues and specialist contractors to solve complex technical challenges and deliver continuous improvement across a key manufacturing area. What you’ll be doing You will: Lead engineering activity across the White End assets, including PSSR, pressure systems and safety instrumented systems compliance. Uphold site, corporate, national and international engineering standards across inspection and maintenance activity. Lead Mechanical, Electrical and Instrument Engineers in investigations, problem solving, failure analysis and incident investigation. Work with specialist contractors to plan safe, effective solutions for complex repairs and modifications. Drive continuous improvement through loss analysis, reliability improvements and innovative engineering solutions. Work with the Resource Manager to identify technical resource needs and support the plant team. Develop KPIs to demonstrate mechanical, electrical and instrument statutory compliance. Lead, support, motivate and develop team members. Promote a positive, values-led culture focused on safety, collaboration and high performance. Lead the Asset Maintenance Strategy. Act as Site Engineering Manager Nominee and Management of Change and Inhibits signatory. Lead the asset engineering interface with relevant external authorities. The White End area includes finished product packing, warehouse operations, DELTIO® operations, Dirt Filter Press and Effluent Treatment, Site Services, and Streams 1, 2 and 3. We welcome applications from people who have A degree, or equivalent knowledge, in mechanical, electrical or another relevant engineering discipline. Chartered Engineer status, or equivalent professional engineering judgement. Experience leading engineering activity in a chemical, process, manufacturing or similar high-hazard environment. Knowledge of statutory compliance, asset integrity, maintenance strategy, engineering standards, pressure systems, safety instrumented systems and PSSR. Experience leading technical investigations, problem solving, reliability improvement or continuous improvement work. The ability to lead, support and motivate others, with strong communication and collaboration skills. A commitment to safe working, inclusion and values-led leadership. We know people gain skills in different ways. You do not need to meet every point above to apply. If this role excites you and you believe you could make a positive contribution, we would welcome your application. Why join TIOXIDE? Join TIOXIDE to lead meaningful engineering improvements, influence asset strategy and develop others within a technically strong business focused on safe, reliable operations. Diversity and inclusion TIOXIDE is committed to building a diverse and inclusive workplace where everyone feels respected, valued and able to contribute. We welcome applications from people of all backgrounds, identities and experiences, including people from groups currently under-represented in engineering, manufacturing and leadership roles. TIOXIDE and Wolviston Management Services are happy to discuss flexible working arrangements and reasonable adjustments at any stage of the recruitment process

Technical Sales Technologist – Surface Coatings Wolviston Management Services are delighted to support Tioxide in recruiting a Technical Sales Technologist – Surface Coatings to join its Product and Technology team at Wynyard. This is an excellent opportunity for a technically minded individual with experience in research, development, laboratory testing or coatings applications to support customer-facing technical service activity within a specialist manufacturing and technology environment. The successful candidate will plan, carry out and report on laboratory work programmes that support customer sales activities, technical investigations, pigment evaluations and application testing. This role will play an important part in helping the business improve performance, support customers, develop technical knowledge and strengthen its surface coatings expertise. The Role As Technical Sales Technologist – Surface Coatings, you will support the Technical Service Manager by providing technical expertise, laboratory testing and application knowledge to assist with new sales opportunities, customer manufacturing issues and quality-related investigations. You will work closely with colleagues across Technical Service, R&D, QC, manufacturing and commercial teams, as well as supporting internal and external customers where required. Key responsibilities will include: Planning, carrying out and reporting experimental work programmes to support customer applications and business growth Supporting investigations into customer complaints and technical performance issues Carrying out application testing and pigment evaluations for surface coatings Interpreting and reporting test results clearly and accurately Supporting manufacturing teams with process improvements and the implementation of new technology Contributing ideas, technical know-how and recommendations to improve innovation and technical support programmes Developing and improving application testing and synthesis methods to meet changing customer requirements Ensuring laboratory equipment is maintained and fit for purpose Working in line with all EHS, Product Stewardship and Business Conduct policies and procedures About You We are looking for someone with a strong technical mindset, good analytical ability and an interest in coatings, pigments, formulation or applied science. You should be confident working in a laboratory environment, able to manage multiple tasks, and comfortable interpreting and communicating technical information to colleagues and stakeholders. You will need: A minimum Level 5 qualification, such as HND or equivalent, in Chemistry, Physics, Materials Science or another related science subject Experience of carrying out research and development studies Strong analytical and problem-solving skills Good planning, organisation and reporting skills The ability to work independently and as part of a technical team A commitment to safe working practices and high-quality technical standards Experience in any of the following would be advantageous: Formulation and application of coatings Pigment science and technology Surface coating science and technology Titanium dioxide or related materials Technical service, customer support or applications testing Why Join Tioxide? This is an opportunity to join a well-established technical environment where your work will directly support customer applications, product performance and business growth. You will gain exposure to surface coatings applications, pigment technology, manufacturing processes and customer-led technical problem solving. The role offers variety, technical challenge and the opportunity to develop specialist knowledge within the titanium dioxide and coatings sector. The successful candidate will be supported through an induction period and will have the opportunity to build effectiveness and technical capability over time

Assistant Site Financial Controller Support site finance control, reporting and cost performance Wolviston management Services are delighted to continue to support Tioxide in recruiting for an Assistant Site Financial Controller to join the Finance team at Greatham. This is a key site finance role where you will support the Site Finance Controller in managing and reporting financial activity for the Greatham site, including finance operations, performance reporting, cost control, stock valuation, forecasting and financial controls. You will play an important part in helping the site understand financial performance, manage costs, maintain accurate stock valuations and support effective decision-making across the business. The role also acts as deputy to the Site Finance Controller and is seen as a natural successor position. What you’ll be doing You will: Deliver accurate and timely financial reporting for the Greatham site by supporting monthly, quarterly and annual close activity. Maintain robust inventory valuation and working capital control, including finished product and work-in-progress stock. Complete stock reconciliations, investigate variances and support physical stock checks in line with corporate controls. Support site cost control activity, including budget setting, reporting, variance analysis, explanation and follow-up. Contribute to accurate financial forecasts, with a focus on direct costs and clear explanation of key assumptions. Provide finance insight to help site teams optimise decision-making, manage costs and improve cash flow. Complete balance sheet reconciliations with appropriate evidence and commentary. Support internal and external audit activity, ensuring information is accurate and controls are evidenced. Assist with purchase-to-pay processes, including purchase requisitions, service entry sheets and resolving issues. Identify opportunities to improve reporting, stock control, forecasting, reconciliations and finance processes. Deputise for the Site Finance Controller when required, escalating key issues appropriately. Candidate requirements We welcome applications from people who have: Part-qualified accountant status, working towards CIMA, ACCA, ACA or equivalent. Experience in a finance, accounting, site finance, cost accounting or financial control role. Strong understanding of financial reporting, reconciliations, forecasting and cost control. Experience supporting month-end, quarter-end or year-end reporting. Good knowledge of balance sheet reconciliations and financial controls. Strong analytical skills, with the ability to interpret financial data and explain variances clearly. Strong Excel skills and confidence working with financial data. The ability to work accurately under pressure and meet reporting deadlines. Good communication skills, with confidence working with finance and non-finance stakeholders. Experience in manufacturing, process, chemical, engineering or industrial environments would be beneficial. Experience of product costing, stock valuation, inventory control or working capital reporting would be welcomed. SAP or other ERP system experience would be beneficial. A commitment to accuracy, inclusion, compliance, continuous improvement and values-led behaviours. We know people gain skills in different ways. You do not need to meet every point above to apply. If this role interests you and you believe you could make a positive contribution, we would welcome your application. Why join Tioxide? Join Tioxide in a site finance role where your accounting knowledge, analytical skills and attention to detail will directly support financial control, cost performance and operational decision-making. You will gain exposure to a complex manufacturing environment, significant site budgets and working capital, while developing towards a broader site finance leadership role. Diversity and inclusion Tioxide is committed to building a diverse and inclusive workplace where everyone feels respected, valued and able to contribute. We welcome applications from people of all backgrounds, identities and experiences, including people from groups currently under-represented in finance, manufacturing and site leadership roles. Tioxide and Wolviston Management Services are happy to discuss reasonable adjustments at any stage of the recruitment process

Coordinate site training and help build capability at a major manufacturing site Wolviston Management Services is proud to be working in partnership with Tioxide to recruit a Training Coordinator for their Greatham site. This is a key HR and site capability role where you will coordinate training and development programmes across the site, helping teams perform their current and future roles safely and competently. You will work closely with managers, shift teams, internal stakeholders and external training providers to maintain training standards, support validation processes and help ensure critical EHS training remains up to date. What you’ll be doing You will: Establish systems and KPIs to track training requirements across the site, with a focus on maintaining zero overdue critical EHS training. Work with managers to maintain training matrices and demonstrate competence across site teams. Support shift validation programmes and supplementary skills training. Work with different functions to develop materials and deliver critical EHS and non-EHS refresher training. Source external training provision to meet business needs. Deliver process theory and technical understanding sessions to shift operating teams. Coach shift team members in the use of manufacturing excellence tools. Ensure validated assessors maintain competence and that validation processes are applied consistently. Manage the Greatham Site Apprentice Programme, including apprentice training and validation. Build strong relationships with stakeholders, end users and external organisations. Promote a positive, values-led culture focused on safety, learning, inclusion and high standards. We welcome applications from people who have Level 3 Process Technology, NEBOSH Certificate, or equivalent knowledge. Experience coordinating or managing training activity in manufacturing, chemical, process, industrial or another high-demand environment. Experience working with training matrices, competency frameworks, validation processes or compliance training. Knowledge of manufacturing excellence tools, or the willingness to develop this. The ability to plan, organise and track training activity across different teams. Strong communication skills, with confidence working with managers, shift teams and external providers. A collaborative and practical approach to solving problems and supporting people. A commitment to safe working, inclusion, compliance, learning and continuous improvement. We know people gain skills in different ways. You do not need to meet every point above to apply. If this role interests you and you believe you could make a positive contribution, we would welcome your application. Why join Tioxide? Join Toxide to play a visible role in developing skills, strengthening competence and supporting safe site performance. You will work across a major Teesside manufacturing site, helping teams access the training, validation and support they need to perform confidently and safely. Diversity and inclusion Toxide is committed to building a diverse and inclusive workplace where everyone feels respected, valued and able to contribute. We welcome applications from people of all backgrounds, identities and experiences, including people from groups currently under-represented in HR, learning and development, manufacturing and operational support roles. Toxide and Wolviston Management Services are happy to discuss flexible working arrangements and reasonable adjustments at any stage of the recruitment process

Company Description Come join us and make a difference in the world! Discover more at Job Description The role is office based in Hartlepool. The Service Desk Manager is a varied, challenging and exciting role. The role is responsible for ensuring the Service Desk and Incident Management processes are not just fit for purpose but pushing the envelope of what is possible, driven by the continually evolving needs of the business. It will involve working closely with both internal and external stakeholders and customers and is targeted with supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Head of Service Delivery, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC colleagues and our customers. The role will have direct line management responsibility for 4 FTEs and responsibility for a wider team of ~50 people based in Hartlepool, Chippenham and India. The role is wide-ranging and takes ownership of the design and delivery of the Service Desk and Incident Management processes within NEC. The successful candidate will show strong leadership qualities, ability to problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for delivering of Services aligned to the ITIL framework and maintaining compliance with ISO20000 and will involve managing multiple distinct service desks. Responsibilities Develop and own the end-to-end processes & delivery within NEC including;Service Desk practice Incident Management practice The ability to build and lead a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the team. Work collaboratively with the NEC business stakeholders to ensure that their needs and the needs of their customers are well understood and met Measure, monitor and review in scope processes, using KPIs and CSFs, to ensure they are meeting the needs of our business and align to our IT strategy Manage and forecast resources, ensuring our staff are skilled to the appropriate level Support bid responses and costing, and the development of service offerings with the business stakeholders to allow us to expand our capability Accountable for maintaining compliance to internal and external audits, supporting the maintenance of a number of ISO standards and Security certifications (that rely on Service Management process adherence). Involvement with internal and external ISO 20000 audits. Reviewing and verifying that all documentation is moderated and accurately updated in accordance with document management requirements Play a prominent role in onboarding new services, ensuring the teams are prepared for service take-on and understand the contractual/ business needs for each service and solution implemented Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with the Service Delivery Manager (Service Management) and Head of Service Delivery to ensure a full ITIL aligned end to end service is available to stakeholders Ensure an appropriate balance between cost of delivery and quality of delivery is achieved Engagement with 3rd party organisations as required. A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team. An ability to balance and plan the short-term and long-term actions of the team. Knowledge and understanding of all relevant industry standards. Knowledge and understanding of best practices for service management. Strong communication skills, including the ability to be influential and persuasive with stakeholders. An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk. A complete understanding of the organisation’s and our customers businesses. An ability to think critically about systems and to make adjustments as needed following a continual improvement approach. The ability to manage time effectively while setting the tone for the team through leadership. Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset. Essential Skills Extensive service desk management experience in a complex organisational structure. Strong Stakeholder Management Resource Management Possess excellent customer service skills and an ability to innovate Excellent communication and business writing Working knowledge and experience of the ISO 20000 Service Management Standard Ability to lead from the front and mentor both direct reports and the wider team to achieve the best they possibly can Must be able to work closely with the Head of Service Delivery as well as independently. Qualifications Essential Qualifications ITIL v4 Foundation NPPVL3 + SC clearance required Desirable Qualifications and Skills ITIL v5 Foundation ITIL v4 Intermediate Qualification Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way

Confident stakeholder management across business and technology teams. This role suits experienced Endur Business Analysts who are comfortable operating close to the trading desk, understand energy trading workflows end to end, and want to work on high-impact ETRM programmes rather than support-only

We are looking for an energetic and adaptable Business Analyst to join a growing consultancy delivering digital transformation, technology deployment, and business change programmes across the utilities sector. Map and review existing business processes, identifying opportunities for improvement. Pr

From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. The Business Analyst will support the delivery of the Multi Energy Portal (MEP) project by leading and coordinating the development of t

Strong experience in process improvement and business process re-engineering. Conduct end-to-end reviews of business processes. This role is about understanding how the business operates end-to-end, identifying root causes, and delivering practical process improvements that create real operational v

We're working with a large, multi-site group on a critical hire, they’re looking for a Senior Business Process Analyst who will play a central role in preparing the organisation for a large transformation of operational change, which includes AI enablement and process automation. Senior Business P

We are looking to recruit an experienced Product Owner / Business Analyst with specific experience of working in the Pensions Industry on the development or implementation of DB and /or DC applications for a role as a Product Owner. You have excellent stakeholder management skills and have a detaile

Some exposure to monthly reporting or MI pack processes (even if you weren't leading them). Exposure to SAP, Ariba or BusinessObjects. Picking up ad hoc data tasks and contributing to process improvements where you spot them What we're looking for.

You will gain the trust of end users to elicit quality requirements and business processes and deliver exemplary business analysis throughout the full product lifecycle as part of an effective, collaborative team. Able to delve into a toolkit of appropriate techniques and methods to use at different

Strong process mapping and business modelling skills. Working in an agile environment, you’ll bridge the gap between business needs and technology delivery, ensuring solutions create measurable value and deliver meaningful user outcomes. A leading IT Consultancy and Transformation client is lookin

We're working with a leading consultancy to place a Data Business Analyst on a large-scale delivery programme for a professional services and facilities management client. DataAnalyst #BusinessAnalyst #MDM #MasterDataManagement #DataIntegration #ContractJobs #DataEngineering #Hiring #TechJobs. Data

Efficient and Agile digital businesses to drive intelligent ecosystems of the future. Business Analyst- Healthcare/ Pharma.

Business Analytics Intern (Remote). Collaborate with product, marketing, and business teams.

We are seeking an experienced Business Analyst with Pharmacy Domain expertise to support the delivery of pharmacy shop and warehouse management solutions. The Business Analyst will work closely with pharmacy stakeholders, third‑party vendors, and technical delivery teams to ensure solutions meet o

This is a fantastic opportunity for an experienced Endur Business Analyst looking to expand on their knowledge and be part of a strategic programme that will revolutionise the ETRM business. You will be bringing your expertise to the team, working hand-in-hand with dedicated business SME’s to driv

As an expert in data, you’ll have in-depth expertise in data analysis, business intelligence, performance management, or a related field. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required. Skilled in using business

Establish processes for data validation, quality control, and scalability. Work closely with sales team to support all facets of the sales process.

Embed data capture into processes to support performance management and insight. Experience working with CMMS platforms (ideally Ostara) and asset management systems. This is a key role at the heart of our facilities management operation, ensuring that data within our systems is accurate, structured

Collaborate with product, marketing, and business teams.

Working closely with finance and senior colleagues, you’ll also help improve reporting workflows, automate processes where possible and provide analysis to support wider business decision-making. This is an exciting opportunity for a commercially minded and analytically driven individual to suppor

Analyze current business processes and identify areas for improvement. Strong knowledge of business analysis methodologies. Experience with requirement gathering and stakeholder management.

Bachelor’s degree in mining engineering, geology, business, finance, project management or a related technical field. Studies & Business Development Analyst – Rest of World. Studies & Business Development Analyst.

The Business Analyst will work closely with clients and internal stakeholders to gather, document, and validate business requirements for Minster’s warehouse management solutions. Experience working with Business Processes and defining Business Requirements for software or systems implementations.

Following new leadership within the technology team and a number of upcoming projects, this is a great time to join a business investing in its systems and digital capabilities. As the Senior BI Analyst, you will be designing interactive, user-friendly dashboards and reports to support data-driven d

The Senior Business Analyst will collaborate with stakeholders to analyze business needs, gather and define requirements, and optimize business processes. Experience in defining and managing Business Processes and developing Business Requirements. The role also involves translating business objectiv

Direct end-to-end user-centred design projects, ensuring a seamless interface between design, product management, engineering, and testing. Conduct technical business analysis by evaluating architectural patterns, including APIs, microservices, and cloud-native infrastructure. Current or recent expe

The Agile Business Analyst Consultant will play a key role in bridging business objectives, user needs, and technical delivery teams across the full product lifecycle within Agile Scrum environments. This opportunity offers the chance to work on large-scale digital programmes that combine technology

Business Analyst — in data product environments, not business process or ERP delivery Sector experience in financial services, fintech, insurance, or another data-heavy regulated industry Hands-on with ETL pipelines and data transformation — you should know what medallion architecture means and

Manage business stakeholders to gather well-defined requirements in line with business objectives and manage expectations as well as gain sign off on deliverables. Strong analytical skills and an understanding of business processes, with a strong desire to continue to learn and develop as a project

The Business Analyst will work closely with Product, Delivery, Architecture, and Engineering teams to shape requirements, refine backlogs, facilitate workshops, and translate business needs into clear delivery plans. The environment is focused on operational improvement, field service processes, and

The Technical Business Analyst Consultant will bridge the gap between business objectives and technical delivery, helping shape digital products and services from discovery through to deployment. Technical Business Analyst Consultant. We’re partnering with a growing digital consultancy to appoint

Trainee Business Analyst Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engine

Commercial & Business acumen.

Trainee Business Analyst Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engine

Are you a part-qualified Management Accountant looking to take the next step in your career with a well-established, leading manufacturing business? This is a fantastic opportunity to join a thriving organisation near Stoke-on-Trent, where you'll play a key role in driving financial performance and

You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engineering, while building practical experience with real-world case studies. Trainee Business Analyst Programme – Job Guarantee Included Complete online training design

We are working with a well-established and growing organisation who are seeking an experienced and commercially aware Management Accountant to oversee the day-to-day finance function and support operational decision-making through accurate reporting and strong financial controls.