Call customer service jobs in London - Page 2

Job Title: Business Development Representative (Vending Machines) **Location: Hybrid-Remote **Hours: Part-Time (10 hours per week) **Compensation: £11p/h + Commission (£50 CPA for each machine placement secured) Benefits: - Company-provided phone - Company-provided laptop/tablet - TFL season ticket or fuel/mileage reimbursement - Parking expenses covered - Gym Membership - Life Insurance - Employee Equity Program Job Description: Are you a proactive, results-driven individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy building relationships? If so, we have an exciting opportunity for you to join our team as a Business Development Representative focused on placing our vending machines in businesses across the region. Responsibilities: 1. Lead Generation: Utilize various channels to identify and qualify potential business leads interested in vending machine services. 2. Outreach: Initiate contact via phone calls and emails to prospective clients to introduce our vending machine solutions and generate interest. 3. Sales Meetings: Schedule and occasionally attend virtual or in-person sales meetings with decision-makers at businesses to present our vending machine offerings and address any questions or concerns. 4. Consultative Selling: Understand the unique needs and preferences of each client and tailor our vending machine solutions to meet their requirements. 5. Negotiation: Negotiate terms and agreements with clients to secure placements for our vending machines within their premises. 6. Relationship Management: Foster long-term relationships with clients by providing exceptional customer service and support throughout the placement process and beyond. 7. Reporting: Maintain accurate records of all sales activities, including leads, meetings, and outcomes, using CRM software. Requirements: - Experience in sales, business development, or a related field. - Excellent communication and interpersonal skills. - Ability to work independently and manage your time effectively. - Strong negotiation and persuasion skills. - Tech-savvy with proficiency in using CRM software, email, and Microsoft Office. - Access to a quiet workspace conducive to making phone calls and attending virtual meetings. - Must be self-motivated and results-oriented. - Previous experience in vending machine sales or the retail industry is a plus. Why Join Us: - Opportunity to earn uncapped commission with £50 CPA for each successful vending machine placement. - Flexible part-time hours with the ability to set your own hours and work from home. - Comprehensive support including company-provided phone, laptop/tablet, and expense reimbursements. - Gym Membership, Life Insurance and Employee Profit Share Program: Get the opportunity to earn equity in each machine you place, getting you passive income (along-side any commissions and performance bonuses). - Join a dynamic team focused on innovation and growth in the vending machine industry. If you're ready to take on a rewarding challenge and make an impact in the world of vending machine sales, we want to hear from you! Apply now with your resume and a cover letter outlining your relevant experience and why you're the ideal candidate for this role.

We are recruiting for a full-time Telephonist at our practice based close to Chancery Lane. Full time Monday to Friday hours between 07:30 – 18:30. Weekly rota with variable shifts pattern We would prefer applicants with experience in customer service /call centre but will also consider applicants with no experience. Flexibility is required for this role. We need candidates who are flexible to work on both shifts. 07:30 - 16:00 and 10:00 - 18:30. Also to be available when needed to cover sickness and holidays sometimes at short notice.

Retail Supervisor : Premium Retail London, Chelsea area £29,258 As Supervisor you will be responsible for both assisting in the training, development and management of the small team + providing excellent customer service, maximising sales opportunities and assisting with the general running of the store. Retail Supervisor MUST HAVE’S: Have worked as a retail supervisor for an established brand here in the UK. Passion for customer service, with the ability to build quick customer relationships. Retail Supervisor Duties: Oversee daily operations of the retail store, ensuring smooth and efficient functioning Provide guidance and support to retail staff, including training and development Monitor inventory levels and coordinate with suppliers for replenishment Maintain visual merchandising standards to enhance the store's appearance Handle customer enquiries, complaints, and escalations in a professional manner Ensure compliance with company policies and procedures Assist in creating work schedules and managing employee time-off requests Conduct regular performance evaluations for retail staff Collaborate with management to develop strategies for increasing sales and improving customer satisfaction If you are a motivated individual with a passion for retail and leadership, we invite you to join our team as a Retail Supervisor. In this role, you will have the opportunity to oversee daily operations, mentor staff, and contribute to the success of our store. We offer competitive compensation and benefits packages. We look forward to reviewing your application. If this sounds like the perfect role for you, please apply now Please note, that due to the number of applications we receive, we can only reply to shortlisted applicants. Apply now only (we are not accepting telephone call enquiries). Keywords: Retail Supervisor Retail Supervisor

Location: Woolwich, East London, UK Salary: Basic £28k to £35k, up to £45K with OTE Company Overview: Boost Inc is a dynamic and multi-award-winning retail tech company dedicated to delivering innovative and cutting-edge unattended retail solutions to our customers. With a focus on unrivalled user experience and excellent customer service, we strive to revolutionise the vending industry landscape through our commitment to excellence, creativity, and fun technology. Position Overview: We are seeking a highly motivated and enthusiastic Graduate Sales Executive to join our growing team. This role presents an exciting opportunity for a recent graduate to kick-start their career in sales within the technology sector. As a Graduate Sales Executive, you will be responsible for driving revenue growth through prospecting, cultivating relationships, and helping generate sales pipeline with new and existing clients. Working closely with the International Head of Sales, our Sales Managers and our Sales Executives, you will play a key role in helping us win and manage new business; ensuring that new leads are qualified and followed up, and that the administrative aspects of our sales cycle is managed brilliantly. Key Responsibilities: - Process Management: ensuring our sales operation functions effectively, including managing inbounds for the UK and European businesses, as well as supporting on contract administration and other account management tasks. - Sales Administration: Preparing customer quotes, client invoicing, overseeing back-office sales support functions, including making recommendations for improvement. - Lead Generation: Generate leads through various channels such as cold calling, email campaigns, networking events, and social media. - Client Engagement: Build and maintain strong relationships with prospective clients through effective communication and account management. - Prospecting: Identify and research potential clients within the designated market segment. - Pipeline Management: Manage sales pipeline efficiently, tracking leads and opportunities through CRM software. - Solution Selling: Act as the front line for all inbound enquiries. You will understand the clients’ needs and actively work with the Sales Managers and Account Managers to effectively build a suitable proposition of our products/services. - Market Analysis: Stay updated on industry trends, market developments, and competitor activities to identify new business opportunities. - Collaboration: Work closely with the sales team and other departments to ensure a seamless sales cycle and alignment of departments to deliver sales orders. This will include organising product demonstrations and organising meetings with agendas for the Sales management team to attend and ensure follow up actions are adhered to. Qualifications: • Bachelor's degree in any field. • Excellent communication and interpersonal skills. • Self-organised with the ability to run multiple projects at once. • Goal-oriented with a drive to succeed in a sales environment. • Ability to work independently and as part of a team. • Proficiency in Microsoft Office suite and CRM software. • Self-motivated learner, able to learn quickly in a fast-paced environment. • Prior experience in sales or customer service is advantageous but not essential. We are more interested in your attitude and experience than your academic profile, and welcome applicants from a wide range of backgrounds. Benefits: • Competitive salary with commission/bonus structure. • Comprehensive training and development programs. • Opportunities for career advancement and progression. • Private health insurance subject to successful completion of probation (6 months) • Dynamic and supportive work environment with a focus on work-life balance. • Free fruit, snacks and discounted in-office healthy meals (and some less healthy ones!) • Exceptional learning opportunities. You will be part of a fast-growing scale-up with a dynamic team, with the opportunity to learn from a highly talented group of people. • The opportunity to travel internationally on a regular basis. • On-site parking Application Process: If you are a proactive and ambitious individual looking to launch your career in sales, we invite you to apply for the Graduate Sales Executive position at Boost Inc. Please submit your CV and a cover letter outlining your qualifications and why you are interested in joining our team. We look forward to hearing from you!

Daphne's, based in the luxurious South Kensington, is an esteemed Italian restaurant celebrated for its sophisticated ambiance, exceptional cuisine, and unwavering commitment to culinary excellence. Established in 1964, Daphne's has offered a harmonious blend of contemporary and traditional Italian dishes that have attracted some of London’s most famous residents. Our stunning conservatory can be used year-round, allowing for lots of sunlight in the summer and a cosy fire for the winter. We are currently seeking a dedicated and service-oriented individual to join our team as a Waiter. As a Waiter at our restaurant, you will be an integral part of delivering an outstanding dining experience. If you have a passion for hospitality, possess fine dining expertise, and are committed to providing exceptional service, we invite you to bring your skills to the renowned setting we call home. Key Responsibilities: - Greet guests in a professional and friendly manner. - Take and relay accurate food and beverage orders to the kitchen and bar. - Provide detailed information about menu items, specials, and wine selections. - Collaborate with kitchen and bar staff to maintain a smooth workflow. - Handle guest inquiries, concerns, and special requests with tact and professionalism. - Uphold the highest standards of cleanliness and hygiene in the dining area. Requirements: - Proven experience as a Waiter/Waitress in a high-end restaurant or similar establishment. - Exceptional customer service and communication skills. - Knowledge of fine dining etiquette and service standards. - Ability to multitask in a fast-paced environment. - Attention to detail and a passion for delivering an outstanding guest experience. Benefits: - Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group - Unrivalled opportunities for progression across the Group - Paid overtime - 28 days holiday, increasing with length of service up to 5 extra days - Recommend a friend scheme with great bonuses per individual referral - Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more - Reward programmes, long service awards, and staff recognition and incentives Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

Supervisor role Full time & Full flexibility required Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails. We are currently seeking a dedicated and service-oriented individual to join our team as a Supervisor. As a Supervisor at our restaurant, you will be an integral part of delivering an outstanding dining experience. If you have a passion for hospitality, possess fine dining expertise, and are committed to providing exceptional service, we invite you to bring your skills to the renowned setting we call home. Key Responsibilities: - Greet guests in a professional and friendly manner. - Take and relay accurate food and beverage orders to the kitchen and bar. - Provide detailed information about menu items, specials, and wine selections. - Collaborate with kitchen and bar staff to maintain a smooth workflow. - Handle guest inquiries, concerns, and special requests with tact and professionalism. - Uphold the highest standards of cleanliness and hygiene in the dining area. Requirements: - Proven experience as a Waiter/Waitress in a high-end restaurant or similar establishment. - Exceptional customer service and communication skills. - Knowledge of fine dining etiquette and service standards. - Ability to multitask in a fast-paced environment. - Attention to detail and a passion for delivering an outstanding guest experience. Benefits: - Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group - Unrivalled opportunities for progression across the Group - Paid overtime - 28 days holiday, increasing with length of service up to 5 extra days - Recommend a friend scheme with great bonuses per individual referral - Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more - Reward programmes, long service awards, and staff recognition and incentives Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

The Spanish Way FC - Part-time Office Assistant - 20 hrs per week - Competitive rates Schedule: Monday to Friday, 12:00 - 16:30 - Flexible time Job Description: The Spanish Way FC Ltd, an accredited football and sports company based in South West London, is seeking a part-time office assistant to join our team at our headquarters. We are looking for a highly organized individual with attention to detail and exceptional communication skills to support our daily operations in the office. Main Responsibilities: 1. Answer incoming and outcoming phone calls and manage inquiries effectively. 2. Manage and maintain the company's social media, website and physical and online correspondence. 3. Support administrative tasks such as filing documents, preparing quotes and invoices, and maintaining accurate records. 4. Coordinate and schedule coaches sessions, dealing with customers needs, manage the team calendar (training reminders), leagues fixtures, venue bookings, payments, etc.. 5. Assist in preparing materials for presentations and events within the Club. 6. Collaborate closely with other departments to ensure smooth and efficient communication. Requirements: 1. Previous experience in a similar role for 1 - 2 years. 2. Excellent verbal and written communication skills in English. (Spanish skills would be a great addition but not necessary) 3. Strong organizational skills and attention to detail. 4. Ability to work both independently and as part of a team. 5. Basic knowledge of office software (e.g., Microsoft Office). 6. Availability to work Monday to Friday from 12:00 to 16:30 or similar 7. Coaching skills would be a great addition (extra hours) but not necessary We Offer: 1. A dynamic and collaborative work environment. 2. Opportunities for learning and professional development. 3. Competitive compensation. 4. Schedule flexibility. 5. Potential for growth within the company. 6. Being part of a growing company within the sports industry If you are interested in joining our team and contributing to the success of The Spanish Way FC, please send us your resume and cover letter highlighting your relevant experience and why you believe you would be a good fit for this position! Job Type: Part-time Salary: £11.50-£14.50 per hour Expected hours: 20 per week Benefits: Company pension Employee discount Flexitime Free parking On-site parking Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Customer service: 1 year (required) Language: Spanish (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person

```Overview:``` We are seeking a dynamic and results-driven Sales Executive to join our team. As a Sales Executive, you will be responsible for driving sales and generating revenue for our company. This is an exciting opportunity to work and contribute to the growth of our business. ```Responsibilities:``` - Identify and target potential customers to generate new leads - Conduct sales presentations and product demonstrations to prospective clients - Build and maintain strong relationships with existing clients - Negotiate and close deals to meet sales targets - Collaborate with the marketing team to develop effective sales strategies - Provide excellent customer service and address client inquiries or concerns - Stay updated on industry trends and competitor activities ```Experience:``` - Proven experience in sales - Excellent communication skills in English, both verbal and written - Experience in telemarketing or cold calling is a plus - Fluency in Urdu/Hindi is an advantage - Ability to effectively communicate and present information to clients If you are a motivated individual with a passion for sales and a drive for success, we would love to hear from you. Join our team and take your career to the next level! Job Types: Full-time, Part-time, Commission Salary: From £300.00 per week Expected hours: No more than 30 per week Benefits: Free parking On-site parking Supplemental pay types: Commission pay Performance bonus Work Location: In person

Maison des Ongles is a luxury nail salon based in Clapham, South London. We are looking for an  experienced Nail Technician with a minimum of 2 years experience to join our team. JOB OUTLINE NVQ Level 2 in nail technology and proven previous experience. Requirements: • Manicures and pedicures to a high standard • Polish and shellac application/removal • BIAB full set and overlay • Work well in a team • Excellent customer service • Answer calls, take bookings and payments • Knowledge of nails and ability to recommend correct treatment to clients • Able to multitask and work well under pressure • Maintain salon standards throughout working day • Follow salon procedures and code of conduct Preferred: • Acrylic, polygel or soft gel tips application • Lash extensions, LVL, waxing, facials, full body massage We are looking for UK based technicians ONLY. Employment will be on a self employed basis. We  have full time and part time vacancies available. For part time vacancies you must be available to  work weekends (Friday – Sunday).  Hours: Monday – Friday: 0945 – 2045 Saturdays: 1045 – 1815 Sundays: 1045 - 1715 Salary: £13 per hour  An initial telephone conversation will take place and if successful you will be invited to the salon to  have a face to face interview with a practical assessment. You must bring a model with you for the  practical assessment and will be required to do a treatment. This will approximately take 1 hour and  30 minutes

If you have an excellent customer service skill and are looking for a role with training and providing the best in patient care? At Angel Dental Implant Centre our Dental Receptionists provide the first contact with our patients providing excellent customer care and service. The Dental Receptionist role is vital to the smooth running of the practice. Working in a dental practice can be busy and requires excellent teamwork. The Dental Receptionist will need to provide first class customer service to our patients face to face and by telephone, to be able to follow clinical guidelines, book appointments via our in-house software and take payments. The right candidate will need to have excellent verbal communication, be patient, caring and able to follow processes. If this sounds like a great job for you, please apply with your covering letter and CV. We look forward to receiving your application! Hours: up to 16-24h per week Mondays, Thursdays and Saturdays Salary and package: Competitive salary, negotiable depending on experience Training package - in house CPD training provided along with free CPD courses to complete the annual CPD cycle. Enhanced holiday subject to length of service Address of the Practice: Angel Dental Implant Centre: 92 Chamberlayne Road, Brent, NW10 3JL Experience is required (1 year) Duties: Billing and maintaining patient records Assisting with front office tasks as needed Greeting and welcoming visitors Scheduling Carrying out requests from management as needed Managing correspondence Carrying out requests from management as needed Answering emails and sorting post Answering phone calls and transferring them as necessary

We are looking for a passionate sales executive to join our UK Team (Denova GloSoft Limited). The sales executive's responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. To be successful as a sales executive you should be an inspired self-starter and able to drive sales growth. Ultimately, a top-notch sales executive should be able to build rapport with customers and close sales. Sales Executive Responsibilities:- Setting sales goals and developing sales strategies. Researching prospects and generating leads. Contacting potential and existing customers on the phone, by email, and in person. Handling customer questions, inquiries, and complaints. Preparing and sending quotes and proposals. Managing the sales process through specific software programs. Building and maintaining a CRM database. Meeting daily, weekly, and monthly sales targets. Participating in sales team meetings. Sales Executive Requirements:- Min 6+ years of experience in Application sales (SAP/oracle/ Dynamics/Salesforce etc). Excellent customer service and sales skills. Strong verbal and written communicator. Excellent phone and presentation skills. Proficiency in Microsoft Office, CRM, and sales software programs. Good negotiation and problem-solving skills.

Have you considered a career in tech sales? We started Entr Tech to improve Diversity across the Tech industry. We have broken traditional hiring structures by making a career in Tech accessible to ALL, regardless of gender, ethnicity, sexual preferences or educational and industry experience. We have created an Online Training platform- The Entr Tech Academy. Which teaches you the fundamentals of the Tech industry, the role itself, and the skillsets needed to forge a successful career in the Tech sector. Upon successful competition of our 6-week Tech Sales Academy, you will be given a professional qualification as well as interview and career support to help you land a job in the industry, alongside a dedicated Mentor. The course is open to applications from career switchers and recent graduates alike. Our Academy is structured to provide the following: - 1-1 training with industry experts. - Micro-learning group sessions with your peers. - Practical Upskill sessions alongside supplementary coursework. - Access to a network of world-leading technology firms. - Minimum starting salary of £30,000 on successful placement alongside a commission structure that would be starting at a minimum of £15K. - Ongoing mentorship from a dedicated mentor. Responsibilities - Research new markets, build pipelines of potential leads, identify points of contact within target companies and reach out to prospective clients via outbound calls, emails, and social media - Nurture relationships with prospective customers by identifying business objectives and pain points that the service can deliver solutions to; eventually delivering qualified appointments to Account Executives - Meet ongoing targets set for product adoption results and for result-oriented activities - Act as the face of the brand in the social media landscape: an expert on our brand - Drive top-of-the-funnel lead generation for sales head - Update and manage all sales activities, opportunities, and account information in CRM - Consistently achieve monthly quota of qualified opportunities Qualifications - No previous industry experience is required – we will train you. - No degree or college qualification required – we will train you. All we ask is that you are organised, curious, coachable, open minded, brave and confident – we will train you on the skillsets required to be successful. Location - UK & EMEA based but depending on your circumstances and desire, Hybrid & Remote roles exist where you can be based to your preference. Job Type: Full-time Salary: £30,000.00-£60,000.00 per year Benefits: - Company pension - Employee discount - On-site parking Schedule: - Monday to Friday Supplemental pay types: - Commission pay - Quarterly bonus Education: - A-Level or equivalent (preferred) Experience: - Retail sales: 1 year (preferred) - Customer service: 1 year (preferred) Work Location: Hybrid remote in London

Assistant Store Manager - Covent Garden We are on a search to find a new Assistant Store Manager. Our vision is to be the world's most iconic Italian gelato artisan. Our mission is to create joy through serving authentic Italian spirit, in the most sustainable way possible. Founded just under a century ago, we are an ever growing company who has now expanded worldwide! If you enjoy interacting with people, and have a passion for amazing Italian food, then we would love to hear from you! What you will be doing: - Greeting customers into the store as if they are family - Crafting gelato scoops and other treats to bring joy to our customers whilst creating a friendly, energetic atmosphere - Lead by example by setting standards within your store - Motivate your team to value the quality of our products by upselling to achieve store targets - Ensure store compliance with health and safety regulations - Monitoring the team that the Steps of Service are being followed, ensuring great customer service is being met with every customer - Create business strategies to attract new customers, expand store traffic, and enhance profitability - Responsible for the recruitment and development of the team - Train and induct new members of the team - Being a keyholder of the store, making the daily operations run smooth - Monitor inventory levels and order new items - Being the point of call for employee relation queries and issues for your store - Undertake store administration duties such as managing store budgets, updating financial records and monitoring all controllable costs including payroll What we’re looking for: - Outgoing - love speaking to people - Friendly - to greet our hungry customers - Smiley and bubbly - give a warm welcome - Proactive and energetic - there’s always something to do! - Share our values - be proud to be part of our team - Team player - pitch in on all jobs, at all levels - Organised - making sure the store is running smoothly - Show initiative - completing tasks without prompting - Problem-solving - creating solutions before they become issues - Approachable - for our customers, and your team - Lead by example - be an asset to your team and other stores too - Resilient - react and embed change - Good communicator - manage and engage with all team members What you will get: - £12 allowance per day when on shift to spend on food and drink - Up to 50% off on store products - Refer a friend incentive scheme - Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period! - Seasonal social events - Regular competition incentives - Pension scheme - Reward scheme on Perkbox to spend points on high street and online stores, restaurants, cinemas and more! - Employee Assistance Programme - our 24/7 counselling support provider

Azura is an Aegean restaurant, bar and terrace with dishes and cocktails inspired from Greece and Turkey. We have devoted ourselves in creating a unique experience combining dining and entertainment in the heart of London. We are looking for Receptionist for our restaurant bar and terrace. The restaurant boasts 150 covers across 2 floors, a VIP roof terrace and an outdoor alfresco area. We are looking for motivated individuals who will enjoy working in a lifestyle restaurant bar operations. Responsibilities: •Greeting customers when they arrive and leave •Acting as main point of contact for reception staff •Implementing new reception procedures •Taking phone calls for reservations •Resolving customer complaints •Supervise booking system and arrange seating arrangements •Schedule reservation for guests both in person and over the phone Responding to emails Requirement: •Excellent communication skills •Excellent customer service skills •Patience and composure •Good computer skills •Previous working experience with SevenRooms booking system is a bonus

Customer Experience Salary: £24,000 per annum + commission Location: Hybrid Home/Office-Based in London, Paddington Hours: 40 per week FT About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that buyers always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023. As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry. About the Role We are looking for ambitious and professional Customer Experience Agent’s to join our team . This is an exciting and busy role where you will be the first point of contact for the professionals and buyers who contact Bark for support. In this role you will be the voice and face of Bark, expertly guiding our customers through the platform ensuring they get the most of their profile, and helping our professionals to build their businesses. You will be a dynamic problem solver who is able to juggle multiple priorities, whilst delivering an outstanding, next level service. Our professionals rely on our customer service as we aim to partner with them to help ensure their success is our success. As part of this role you will also have the opportunity to make commission, on top of your base salary, by converting warm leads through upsell opportunities. You will become the voice of the customer internally, as you champion their issues through sharing feedback and ideas you receive in your unique position at the forefront of the action. Responsibilities - Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented. - Promptly responding to enquiries via email, resolving issues with a professional-first mindset - Be a product & customer expert, assisting new and existing professionals with any queries that they may have - Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully - Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business - Solve technical issues and support the development of our platform and products through providing vital feedback to the wider business Shifts We operate 24/7 from our central London office. Typically you will work 8.5 hour shifts with a half hour break. Some flexibility is required as all agents work at least one weekend day per month and one week of late shifts. Typically you would work the same shifts time throughout the week. We are also open to alternative working patterns, so when you talk to one of our Talent Partners, ask them for more information. Typical shift hours; - Early Shift: 8:00am to 16:30pm - Morning shift: 9:00am to 17:30pm - Late Shift: 3:30pm 12:00am (Paid Uber home from the office) Anyone working the late shift gets dinner provided once a month on Friday night and a cab home provided by us as well as a premium bonus for hours worked after 9:00pm. Skills and experience - Customer facing/sales experience desirable (not essential) - Computer literate (experience with customer service software a plus, we use Zendesk) - Ability to build strong rapport quickly and confidently with customers - A driven self-starter, self-motivated with a great work ethic - Confident in handling diverse queries, able to easily adapt to any given situation - The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark - Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin - Exceptional attention to detail and follow through **Perks and Benefits** - Uncapped commission (avg. realistic £2,500 per annum, all sales are warm sales!) - Share options in a rapidly growing, Private equity-backed, company whose founders have a proven track record - Hybrid working policy; Central office in London (WFH 1 day per week) - Private health insurance, inc. dental cover, run by Aviva - L&D allowance; £250 to spend on your personal development - Enhanced Gympass membership for all employees with access to mental health courses and fitness classes - Fully stocked kitchen and monthly team lunches - Financial advisor - Cycle to work scheme - Regular wellness weeks; inc. industry leading talks, massages, art therapy