Car sales manager jobs in Portsmouth

  • Sam Car Sales Ltd
    Customer Service Manager
    Customer Service Manager
    2 months ago
    £25000–£27000 yearly
    Full-time
    Portsmouth

    Duties: - Lead and manage a team of customer service representatives. - Set performance goals, provide coaching, and conduct performance evaluations. - Foster a culture of excellence and customer-centricity within the team. - Oversee the resolution of customer inquiries, complaints, and escalations in a timely and effective manner. Ensure that customers receive accurate and helpful information and assistance. - Develop and implement customer service strategies and initiatives to enhance overall customer satisfaction. - Implement best practices to improve efficiency and effectiveness. Provide training and development opportunities for customer service staff. - Ensure that the team is well-versed in relevant policies and procedures. - Monitor and report on key performance metrics related to customer service, such as response times, customer satisfaction scores, and resolution rates. - Take corrective actions as necessary to meet or exceed performance targets. - Ensure compliance with all relevant regulations and standards. - Conduct quality assurance assessments to maintain service quality. Requirements: - Should possess a combination of leadership. - Communication, problem-solving, and customer-centric skills to effectively manage. - Proven experience in customer service management. - Strong leadership and team management skills. - Knowledge of relevant software and technology used in customer service operations. - Commitment to delivering exceptional customer service.

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