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Activ Camps Ltd is a friendly and lively company running activity camps and after school clubs for children across South London. We are passionate about providing the highest quality experience for children within our community, as well as the best possible customer care experience for their parents and carers. We are looking for a warm, engaging and highly organised individual with experience in customer service and administration to join our team. This person should have a keen eye for detail and a systematic approach to work, as well as passion for supporting children and families. Key Responsibilities To act as the main point of contact for parents and carers, and other stakeholders, on phone, email and social media platforms, demonstrating a high level of knowledge of our provision and guiding customers through the booking process To handle all bookings, cancellations and changes to bookings with efficiency To clearly and confidently communicate Activ Camps’ policies, procedure and terms of booking to parents and carers To process payments from a variety of sources, including childcare voucher schemes and credit, chasing outstanding payments in a systematic and timely manner To assist in resolving complaints in a timely and appropriate manner, liaising with colleagues to ensure that these can be fully investigated with an appropriate response communicated to the complainant To prepare a variety of registers for our camps and clubs, including medical and special education needs and disability (SEND) registers, ensuring that all necessary information is recorded and collated To communicate regularly with staff members at our camps and clubs, ensuring that administrative processes are being adequately managed on site To participate in team meetings, sharing insights and updates on customer interactions, addressing any specific trends To contact and build relationships with local schools and parent/teacher associations to help promote Activ Camps to new customers To support the general organisation and administration of Activ Camps. Personal Specifications Essential Attributes: Previous experience in customer service and administrative roles Outstanding verbal and written communication skills Excellent numerical skills Previous experience working with Google Sheets/Excel spreadsheets Proactive and resolution-focused, with the capability of working independently Desirable Attributes: Passionate about children and/or sports and outdoor activities Experience working within the childcare industry An understanding of differing Special Educational Needs and Disabilities Knowledge of Childcare Voucher & Tax-Free Childcare payment processes Salary: £26,000 per annum Contract: Full Time Contract Start date: Tuesday 7th May 2024 Work hours: 0930 - 1800 During the school holidays hours will vary based on the requirements of our camps and clubs Holidays: 23 days pro-rata plus all public holidays Location: Company Office in Brixton, London, with the possibility to work from home on occasion Commencement subject to: Two rounds of interview, two suitable references and a contract returned with Associated Annexes signed. Safeguarding Activ Camps Ltd is committed to safe practice in recruitment and selection that includes consideration of issues to do with child protection, safeguarding and promoting the welfare of children and young people. Engagements of work will not be authorised unless staff have completed an Enhanced DBS, references verified and checks completed in line with our Safer Recruitment Policy. Inclusion & Diversity At Activ Camps, we know that diversity makes our team stronger and more successful. The children that we work with come from all backgrounds and it is important that our team reflects the diversity of the people that we work with. We welcome applicants from all backgrounds to apply for jobs with us and bring their perspectives and experience to our team. How to apply Successful candidates will be invited to interview as soon as convenient for both parties. Please note Activ Camps Ltd is unable to reimburse interview expenses. Information correct on 18.04.2024 and subject to change thereafter. Job Types: Full-time, Permanent Pay: £26,000.00 per year Benefits: Casual dress Company pension Schedule: Holidays Monday to Friday Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (required) Work Location: In person Expected start date: 07/05/2024
Possibility for experienced Waking Night Carer to take on 2 (or 3) consecutive nights (consecutive per week, regular nights). We need to cover either Monday & Tuesday or Wednesday & Thursday. If you were interested in 3 nights it could be Monday, Tuesday and Wednesday or Tuesday, Wednesday and Thursday. ** These are fixed nights.** There is the possibility for an occasional shift when covering for a colleague. And we would be happy for someone be flexible enough to cover extra shifts. Please let us know your availability with your application. Family/Client Pets: Friendly dog About this client/teenager F is 17 years old; he is a happy, affectionate and cheeky chap. He loves being with people, listening to music, being read to, getting foot massages and playing games with his younger sister. He also enjoys walks and loves nature. He has significant complex care and medical needs; he is reliant on his family and carers to meet all his needs and is supported by a dedicated team of carers and support workers providing 1:1 sometimes 2:1 24/7. He is autistic, non verbal, has a movement disorder and epilepsy which results in regular seizures, a PEG for medication and fluids but eats foods orally. He can walk with support but is also a wheelchair user. He lives with his loving and supportive family, who recognise that his team of carers support workers are instrumental in his overall development and well being. Overview of role: He requires an experienced waking night carer to join his team to assist with his bedtime routine and tend to all his needs throughout the night. This is an active night as you will need to keep a close eye on him, and following protocols if he has a seizure, supporting him with personal care, monitoring for any signs of distress, and In the mornings administering his PEG feed and medications. You will help sooth him, making sure he is comfortable, and he can get as much rest as possible. All activity throughout the night is to be accurately documented. Additional shifts available to cover leave etc. To attend staff meetings & supervision. To participate in training as required. To arrive in plenty of time to begin shift, read the handover notes and to receive information in handover from the staff team regarding the day’s events. Keep his environment clean and tidy. Help to fold and tidy away his laundry. You may have to attend holidays with the young person, which is usually for 1 week to 10 days in the summer and support him during occasional long weekends away mostly with his family. Who this job would suit: A happy, positive, and calm Waking Night Carer with excellent hands-on complex care experience and highly desirable to have autism / special needs experience. You will be dedicated and committed and behave in a professional manner. Non-smoker only (non-vaper). What’s great about this job: F is a generally happy and cheerful young chap – he is an absolute pleasure to work with and support. Excellent person-centred training is provided in all aspects of his care and medical needs. A fantastic opportunity to upskill. By applying for this vacancy, you agree to us sending your CV, short relevant cover letter as well as 2 relevant recent references and recent DBS. Job Types: Part-time, Self- employed or employed full time by a care agency. Wage/Salary: £16.00 Gross per Hour | £192.00 Gross per Night (During training and probation £15 per hour). Driver Essential? no Essential: Experience supporting a client with complex care needs, experienced waking night carer and excellent communication and writing skills. DBS essential. Strong interest in Disability and Autism. ** Desirable:** NVQ Level 2 Health and Social Care, or related degree or in process of studying for a related degree. ractical experience of catheterization and PEG, First Aid and waking nights. Start Date: ASAP Days & Hours: Monday & Tuesday or Wednesday & Thursday 8.30pm to 8.30am or 3 nights also available (Monday, Tuesday and Wednesday). Ideally this should be your only employment. Students of a related field are welcome. Please indicate in your application what is your availability. Either contract with agency or self-employed with UTR number (proof of self-employed carer / Support worker). This should be your only position. Please when applying - let us know within if you have experience and why you are applying for this role. We might then send you an email address to forward your cover letter and CV. We hope to hear from you. Thank you.
Are you passionate about delivering exceptional service in a dynamic and vibrant environment? Join our team at Rose Court, situated on London's iconic South Bank, and become a key player in the success of Green & Fortune Cafés – renowned for its sustainable and innovative approach to fresh food and specialty coffee. RESPONSIBILITIES: - Prepare and serve high-quality specialty coffee and beverages with precision and care. - Collaborate with our skilled chefs to ensure the delivery of fresh and delicious food, and coffee. - Maintain a clean and organized workspace, adhering to health and safety standards. - Provide exceptional customer service, creating a welcoming and positive experience for patrons. - Handle till transactions accurately and efficiently. - Recording the wastage REQUIREMENTS: - Previous experience as a barista or café assistant is advantageous but not mandatory. - A passion for delivering outstanding customer service. - Ability to work in a fast-paced and dynamic environment. - Strong communication and interpersonal skills. - Enthusiasm for learning and adapting to new tasks. WHAT DO WE OFFER IN RETURN - Company Sick Pay - 50% discount in our restaurant and 25% off at our cafes - Holidays increase with length of service - Loyalty bonuses in line with the length of service. - One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back - Retail, Grocery and Gym Discounts - Cycle to Work Scheme - Refer your friend scheme - Learning and Development Portal and further education with apprenticeship programs - G&F Support Scheme - WeCare: 24/7 online GP, mental health support, Financial and legal wellbeing, get fit programmes, and many more for you and your family members - Hospitality Action – Access to a confidential Employee Assistance Programme (EAP) If this position seems suitable for you, do not hesitate to get in touch to receive the full job specification for the role. We are fully committed to supporting individuals with disabilities in applying for our vacancies. If you have a disability and require support throughout the recruitment process, please contact our People team, and let us know what adjustments you may need. We appreciate every applicant who takes the time to submit their CV. However, due to the high volume of applications, only successful candidates will be contacted. Please note that you must be eligible to work in the UK.
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