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Join Our Team as a Customer Service Specialist – Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you. Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid – Glasgow, Cuprum Building, Argyle Street * Hybrid solutions to match business and personal needs Hours: Full-Time – 40 hours per week * Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: * 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you’ll need to pass the following checks: * * Right to Work in the UK * Criminal Record Check * Credit Check • Sanction, • CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team – Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You’ll Be Doing • Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care—whether it’s over the phone or in writing, • Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise, • Champion a customer-first culture, helping shape a service experience that’s as thoughtful as it is effective, • Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution, • Be the final voice of support—resolving issues with confidence and compassion when customers need us most, • Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If… • You’re a seasoned complaint handler with experience in regulated environments or you’ve spent a year or more in the banking or financial services world and are ready to take your skills to the next level., • You’ve written final responses and know how to communicate clearly, fairly, and with impact, • You’re confident and resilient when speaking to customers—whether it’s a tough call or a thoughtful email, • You thrive in fast-paced environments and embrace change with a positive mindset, • You’re comfortable working to targets and deadlines without compromising on quality, • You’ve got a sharp eye for detail and a strong sense of fairness, • You’re great at simplifying complex issues and explaining them in a way that’s engaging and easy to understand, • You quickly grasp key regulations and understand how they shape our decisions, • You’re deeply empathetic, always put yourself in the customer’s shoes, and take full ownership of their journey Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • High levels of accuracy and attention to detail, • Be driven to work towards achievable targets Financial Sector - Key Responsibilities • Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels, • Use your problem-solving skills to support our customers, resolve their query and create a positive experience., • Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers, • Have excellent attention to detail, • Be knowledgeable of our client’s process and products and how best to support the customer Benefits of being a Customer Service Representative • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Veterinary Surgeon Permanent, Full-time Kings Lynn £35,500 - £90,000 Take your Veterinary career to new heights with Vets for Pets Embark on an exciting journey with a team that not only values your expertise but celebrates your passion for animal care! At Vets for Pets, we’re always on the lookout for talented Veterinary Surgeons to join our fantastic teams on a nationwide basis. Do you have a passion for general practice, have exceptional customer service and communication skills, and a genuine desire to provide the best care for pets and their devoted owners? If you answered yes, we want to hear from you! About Us With over 440 small animal practices across the UK, our practices are as unique as the communities they serve. Each clinic is independently run by passionate practice owners and every pet we see benefits from personalised care supported by the latest technology, not to mention the gentle touch of our expert vet teams. This means you won't find two practices alike, and you'll immediately become part of a welcoming local network and team. What We Offer At Vets for Pets, it’s more than just a job. We offer all the benefits you’d expect from a major employer (pension, healthcare, CPD allowance, paid memberships, competitive salary up to £90,000doe) plus a few more, such as excellent career progression and funding for certificates, exclusive lifestyle and shopping discounts (up to 30% off at Pets at Home), and relocation packages from within or outside the UK, including visa sponsorship (we’re an A rated sponsor). Work-Life Balance Tailored for You We understand the importance of balance. Whether you're looking for full-time or part-time work, we can create a bespoke work pattern that suits your needs. We can also cater to your strengths and interests so if you want a consult only role or are strong in surgery, we can find the right practice for you. Inclusivity Is Our Strength At Vets for Pets, we see people just as pets see them—without judgment. We embrace diversity and work tirelessly to break down barriers, attract and develop diverse talent, and foster a culture where everyone can thrive. Regardless of your background or circumstances, you are welcome here. Your future with Vets for Pets awaits!

What we offer Join us in our journey to become the best care provider in the UK and your employer of choice! You will be rewarded for everything you do and have access to some fantastic benefits, including: Simply Health – company funded, providing cashback for prescriptions, optical and dental co

Celebrating over 42 years in the care industry, Holmes Care Group is an award-winning, family-run care group, founded in 1982.The Group started with just one home and today employs over 1500 people across 23 homes around the UK!.From our Head Office in Upminster, Essex, we strive to ensure and overs

Celebrating over 42 years in the care industry, Holmes Care Group is an award-winning, family-run care group, founded in 1982.The Group started with just one home and today employs over 1500 people across 23 homes around the UK!.From our Head Office in Upminster, Essex, we strive to ensure and overs

Celebrating over 42 years in the care industry, Holmes Care Group is an award-winning, family-run care group, founded in 1982.The Group started with just one home and today employs over 1500 people across 23 homes around the UK!.From our Head Office in Upminster, Essex, we strive to ensure and overs

Celebrating over 42 years in the care industry, Holmes Care Group is an award-winning, family-run care group, founded in 1982.The Group started with just one home and today employs over 1500 people across 23 homes around the UK!.From our Head Office in Upminster, Essex, we strive to ensure and overs