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WSR is recruiting for an organised and customer-focused Training and Administration Coordinator on behalf of a growing specialist business based in Milton Keynes Milton Keynes | £27,000 - £28,000 per annum Permanent | Full-time | Office-based | Monday to Friday, 8:30am -5:00pm You will support the day-to-day operation of a busy external training centre, coordinating course bookings and assessments while communicating with customers, candidates, training providers, assessors and awarding bodies. Full training will be provided, so previous automotive or training-sector experience is beneficial but not essential. Key Responsibilities Coordinate training courses, bookings, attendees and assessments. Maintain the Outlook training calendar and accurate booking records. Liaise with customers, training providers, suppliers, assessors and awarding bodies. Register candidates and maintain accurate assessment documentation. Prepare paperwork and ensure assessors have the information they require. Distribute certificates and maintain accurate training records. Update Excel spreadsheets and administrative systems. Raise customer invoices using Xero and check the information for accuracy. Respond professionally to telephone and email enquiries. Welcome visitors and provide reception and general office support. Arrange course lunches, supplies and other practical requirements. Skills and Experience At least one year’s experience in administration, coordination or customer service. Strong organisational and time-management skills. Excellent accuracy and attention to detail. Confident using Microsoft Office, particularly Excel and Outlook. Professional telephone and email manner. Ability to work independently and manage competing priorities. Proactive, reliable and comfortable learning new systems. Desirable experience: automotive services, training administration, course coordination, Xero, awarding bodies or assessment organisations. Benefits Salary of £27,000–£28,000, depending on experience. Full training and ongoing support. Company pension scheme. 20 days’ annual leave plus bank holidays. Employee benefits platform. On-site parking and kitchen facilities. Long-term development opportunities. If you are an organised and proactive administrator who enjoys supporting customers and coordinating busy schedules, apply today or contact WSR for further information. Please click ‘APPLY NOW’ or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available

Jira Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will do Understand the business • Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. • Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. • Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform • Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. • Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. • Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. • Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations • Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. • Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. • Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. • Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support • Plan and run testing and user acceptance testing with the business. • Train end users and team leaders, and write the guidance and knowledge base articles they need. • Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. • Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform • Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. • Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. • Work with the business analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. • Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. • Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. • Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. • Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable • Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. • Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. • SQL, and experience of reporting from a data warehouse or database. • Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. • Experience of Agile delivery. • Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). • Experience of rolling a platform out to more than one business or brand. • Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users on a workflow platform. • A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer • A role with real ownership of a platform that touches most of the business. • A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. • Two business analysts to work with. • The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. • Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail TPBN1_UKTJ

Case Management Platform Specialist Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will do Understand the business • Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. • Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. • Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform • Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. • Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. • Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. • Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations • Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. • Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. • Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. • Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support • Plan and run testing and user acceptance testing with the business. • Train end users and team leaders, and write the guidance and knowledge base articles they need. • Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. • Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform • Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. • Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. • Work with the business analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. • Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. • Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. • Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. • Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable • Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. • Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. • SQL, and experience of reporting from a data warehouse or database. • Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. • Experience of Agile delivery. • Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). • Experience of rolling a platform out to more than one business or brand. • Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users on a workflow platform. • A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer • A role with real ownership of a platform that touches most of the business. • A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. • Two business analysts to work with. • The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. • Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail TPBN1_UKTJ

Our training will help you kick-start a new career in Project Management. We are recruiting for companies who are looking to employ our Project Management Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as training will be provided. You will also have the reassurance of a job guarantee upon completion of the training courses. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps, which can be finished in as little as 12 weeks: The first step is completing a selection of professional, accredited and industry recognised Project Management courses including Prince2 & Agile. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. Now that you have learned all the theory it’s time to start applying that into practice so that you have the required experience to start within the industry. Our expert Project Manager tutor will provide you with 2 case scenarios for you to complete that will be based on real-world situations. You will be provided with the required guidance and support from your tutor so that you can successfully complete your projects which will be later added to your CV. At this final stage, we will prepare you to take your official Prince2 & Agile Foundation exams. The exams can be taken at one of the approved test centres across the UK or online conveniently from your own home. At this point you will have fully completed our Project Management Traineeship and be ready to start work. Through our range of partnerships throughout the UK with Project Management organisations, we are able to place you into an entry level role within your local area. You will be working as either a Project Coordinator or Project Administrator. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £1495, or a deposit of £212 followed by 10 interest free monthly instalments of £148, this represents a great opportunity to start a rewarding career in Project Management and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a new career? Apply now and one of our friendly advisors will be in touch. Please note that this is a training course and fees apply. #J-18808-Ljbffr

Due to substantial growth, the Corporate Insolvency department of this leading specialist is seeking an additional Senior Insolvency Administrator to join their team in Milton Keynes. Role: Your caseload will consist mainly of Liquidations from case progression through to closure. Reporting directly to a Manager and working closely with one of the IPs, your main duties will include, but are not limited to: • Prepare for and attend the creditors’ meeting to pass and approve the resolutions in the proposals., • Secure assets and make employees redundant when necessary., • Realisation of assets., • Deal with ongoing creditors’ queries., • Produce investigations into the conduct of directors and the affairs of the company. As part of the package, the firm will build a structured development plan around your specific needs supported by regular appraisals. The firm is looking to bring Administrators up to speed as soon as possible for future promotion as the company grows. Requirements: To apply for this opportunity you must have a minimum of 3 years of experience in a similar role. Experience in corporate insolvency is required; Insolvency qualifications would be seen as advantageous, although support is provided towards CPI and JIEB where appropriate. #J-18808-Ljbffr

Our training will help you kick-start a new career in Project Management. We are recruiting for companies who are looking to employ our Project Management Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as training will be provided. You will also have the reassurance of a job guarantee upon completion of the training courses. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps, which can be finished in as little as 12 weeks: The first step is completing a selection of professional, accredited and industry recognised Project Management courses including Prince2 & Agile. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. Now that you have learned all the theory it’s time to start applying that into practice so that you have the required experience to start within the industry. Our expert Project Manager tutor will provide you with 2 case scenarios for you to complete that will be based on real-world situations. You will be provided with the required guidance and support from your tutor so that you can successfully complete your projects which will be later added to your CV. At this final stage, we will prepare you to take your official Prince2 & Agile Foundation exams. The exams can be taken at one of the approved test centres across the UK or online conveniently from your own home. At this point you will have fully completed our Project Management Traineeship and be ready to start work. Through our range of partnerships throughout the UK with Project Management organisations, we are able to place you into an entry level role within your local area. You will be working as either a Project Coordinator or Project Administrator. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £1495, or a deposit of £212 followed by 10 interest free monthly instalments of £148, this represents a great opportunity to start a rewarding career in Project Management and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a new career? Apply now and one of our friendly advisors will be in touch. Please note that this is a training course and fees apply. #J-18808-Ljbffr

Salesforce Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will doUnderstand the business -Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. -Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. -Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform -Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. -Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. -Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. -Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations -Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. -Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. -Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. -Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support -Plan and run testing and user acceptance testing with the business. -Train end users and team leaders, and write the guidance and knowledge base articles they need. -Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. -Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform -Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. -Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. -Work with the business analysts and coach them in the technical side of the platform. Essential experience -Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. -Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. -Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. -Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. -Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. -Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable -Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. -Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. -SQL, and experience of reporting from a data warehouse or database. -Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. -Experience of Agile delivery. -Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). -Experience of rolling a platform out to more than one business or brand. -Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: -A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. -A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. -An integration or PHP developer who has worked closely with business users on a workflow platform. -A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer -A role with real ownership of a platform that touches most of the business. -A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. -Two business analysts to work with. -The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. -Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail JBRP1_UKTJ

CRM Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will doUnderstand the business -Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. -Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. -Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform -Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. -Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. -Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. -Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations -Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. -Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. -Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. -Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support -Plan and run testing and user acceptance testing with the business. -Train end users and team leaders, and write the guidance and knowledge base articles they need. -Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. -Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform -Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. -Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. -Work with the business analysts and coach them in the technical side of the platform. Essential experience -Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. -Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. -Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. -Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. -Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. -Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable -Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. -Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. -SQL, and experience of reporting from a data warehouse or database. -Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. -Experience of Agile delivery. -Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). -Experience of rolling a platform out to more than one business or brand. -Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: -A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. -A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. -An integration or PHP developer who has worked closely with business users on a workflow platform. -A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer -A role with real ownership of a platform that touches most of the business. -A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. -Two business analysts to work with. -The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. -Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail JBRP1_UKTJ

ServiceNow Software Engineer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will doUnderstand the business -Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. -Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. -Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform -Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. -Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. -Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. -Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations -Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. -Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. -Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. -Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support -Plan and run testing and user acceptance testing with the business. -Train end users and team leaders, and write the guidance and knowledge base articles they need. -Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. -Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform -Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. -Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. -Work with the business analysts and coach them in the technical side of the platform. Essential experience -Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. -Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. -Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. -Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. -Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. -Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable -Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. -Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. -SQL, and experience of reporting from a data warehouse or database. -Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. -Experience of Agile delivery. -Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). -Experience of rolling a platform out to more than one business or brand. -Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: -A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. -A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. -An integration or PHP developer who has worked closely with business users on a workflow platform. -A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer -A role with real ownership of a platform that touches most of the business. -A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. -Two business analysts to work with. -The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. -Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail JBRP1_UKTJ

Integration Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will do Understand the business • Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. • Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. • Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform • Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. • Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. • Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. • Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations • Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. • Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. • Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. • Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support • Plan and run testing and user acceptance testing with the business. • Train end users and team leaders, and write the guidance and knowledge base articles they need. • Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. • Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform • Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. • Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. • Work with the business analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. • Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. • Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. • Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. • Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable • Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. • Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. • SQL, and experience of reporting from a data warehouse or database. • Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. • Experience of Agile delivery. • Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). • Experience of rolling a platform out to more than one business or brand. • Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users on a workflow platform. • A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer • A role with real ownership of a platform that touches most of the business. • A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. • Two business analysts to work with. • The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. • Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail TPBN1_UKTJ

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us. This is a full-time Collections Administrator role with hybrid working (minimum 3 days per week in the Milton Keynes office). The role will be responsible for managing delinquent accounts as they flow through the collections strategy. Day-to-day tasks include administration and reconciliation tasks, updating case management systems, reviewing and processing both hard copy and digital correspondence and liaising with third parties. No prior collections or financial services experience is required — we’ll provide full training on regulation, systems and processes; what matters most is the right attitude, judgement and attention to detail. We're looking for someone who has, or is keen to develop, the following: No prior collections or financial services experience necessary — full training will be provided on FCA regulation (including CONC7), DPA requirements and our internal processes Willing to learn about the broad range of debt solutions, e.g. Payment Arrangements, DMPs, IVAs, Trust Deeds, DROs, Breathing Space etc. Good Microsoft Excel skills, or a willingness to quickly get up to speed with VLOOKUP, Pivot tables, linking sheets etc. Strong attention to detail and consistency, with the discipline to follow pre-defined procedures across multiple IT systems A team player who will help as required to deliver tasks within the team SLAs Familiar with KPIs and targets and quality assurance requirements A flexible team member who can adapt quickly to changing requirements and business demands Collections administration, managing delinquent accounts as they flow through the collections strategy Reconciliation of customer loans and completing admin work in line with pre-defined procedures Updating case management systems Reviewing and processing hard copy and digital correspondence Liaising with customers and their third party representatives, e.g., Field suppliers, debt collection agencies, insolvency portfolio managers Assessing customer affordability using our industry leading Open Banking software Everyone owns a piece of the company - equity 25 days’ holiday a year, plus 8 bank holidays 2 paid volunteering days per year Hybrid with 3 days a week in the office One month paid sabbatical after 4 years Employee loan Free gym membership Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering #J-18808-Ljbffr

The role includes managing insolvency cases (administration, liquidation, bankruptcies) and liaising with creditors and stakeholders. Bell Cornwall Recruitment in Birmingham is seeking a Corporate Insolvency Administrator to support the Senior Leadership Team at a well-established Midlands accountan

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Manages corporate insolvency cases from pre-appointment to closure, handling CVLs, MVLs, and administrations, including investigations, stakeholder liaison, and reporting.

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Manage a portfolio of corporate insolvency cases from pre-appointment to closure, handling CVLs, MVLs, and administrations. Involves statutory documentation, investigation, stakeholder liaison, and case reporting.

ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together.Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed - we exist to do

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Hotel Receptionists - Villiers Hotel - Buckingham, Buckinghamshire.Villiers Hotel is a spectacular 18th Century 49-bedroom hotel situated in the heart of the historic market town of Buckingham.Villiers has undergone a major refurbishment to all front of house areas and The Old Town Hall which provid

Reference: JN-072026-7073750Posted: 2026-07-30Location: International, GBContract type: Full timeCompany: Michael PageJob function: ConstructionSubsector: Project ManagerSector: PropertyWhere: InternationalContract type: PermanentConsultant name: Saurabh KohliConsultant phone: +971 4709 0363Work wit

Job title: Customer Service advisor.Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ.Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story.Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private compani

This gives you the flexibility to showcase your skills without needing to be available for a live interview.

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services.Successful applicants will be required to complete the relevant safeguarding checks.Join Us as a Senior Support Worker .The National Autistic Society helps create a w

Childrens Residential Support Worker Temp to Perm 39 hours per week | £12.Immediate starts available We are currently recruiting for a Childrens Residential Support Worker to join a residential home supporting children aged 513 years with emotional and behavioural difficulties (EBD).This is a

Employee Assistance Programme, Funded DBS, Industry recognised training and qualifications, bonus reward scheme.Vacancy - Permanent two week working pattern at 37.Plus options for overtime regularly.Day team operates between the hours 7:00 to 22:00 with a mixture of early, and lates shifts.Requireme

We are thrilled to offer an exciting opportunity to join our dedicated team in Bromham, Bedford as an enthusiastic and motivated Support Worker.This is more than a job-it's a chance to work alongside people with learning and physical disabilities, helping them reach their life goals and embrace thei

Senior Residential Support Worker ?? Location: Buckinghamshire ?? £30k + Sleep-In Payments £7.Full-Time | Shift Based Including Days, Nights, Weekends & Bank Holidays Are you passionate about making a real difference in the lives of children and young people? We are looking for an experienced an

Senior Childrens Residential Support Worker / Deputy Manager Salary: £26,832£32,656 per year, plus a £7,200 annual sleep-in allowance MD2 Recruitment is recruiting on behalf of a client for a Senior Childrens Residential Support Worker / Deputy Manager.This role would suit someone with experie

Senior Support Worker Salary: £13.Location: Gloucester We are currently recruiting for Support Workers to join our team in and around Gloucester.We support individuals with learning disabilities, autism, complex needs, mental health, and challenging behaviours in residential, supported living and

Consensus is not just a care provider – we're a community of amazing people dedicated to inspiring and empowering people with learning disabilities, autism, and complex needs.If you're looking for a career where you can make a meaningful difference in the lives of others, then this Waking Night Su

Working Hours: Up to 40 hours per week.Location: Selby, North Yorkshire.We are currently seeking passionate Support Workers to join our team at Steps Newfield View, Supporting Living Services in Selby, North Yorkshire.The Newfield View Team strives to provide consistent, xrnqpay structured, and proa

We sort support worker children's residential jobs with better pay, shorter commutes and sooner starts in mind.Explore your options and find your next move.

Sort Legal Limited on Gosforth High Street is seeking an experienced Conveyancing Case Handler to manage a personal caseload of freehold and registered sale and purchase transactions, ensuring timely delivery in line with SLAs and regulatory requirements.