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We have an exciting opportunity for a Homicide Family Caseworker to join our team working 37.5 hours a week. The team you will be joining within the Homicide Service covers the Central and East of England region. You will cover Derbyshire and Nottinghamshire and will need to travel across the region as required. Do you want the unique opportunity to work in a fast-paced service, delivering exceptional support to families bereaved by and witness to homicide, coordinating a tailored package of support to service users and their families? Would you enjoy working closely with Police Major Crime teams providing briefings on the work we do in the Homicide Service (HS)? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: • Flexible Working Options: Including hybrid working., • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave., • Birthday Leave: An extra day off for your birthday., • Pension Plan: 5% employer contribution., • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments., • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts., • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance., • Wellbeing Support: Employee assistance programme and wellbeing support., • Inclusive Networks: Access to EDI networks and colleague cafes., • Sustainable Travel: Cycle to work scheme and season ticket loans., • Career Development: Ongoing training and support with opportunities for career progression. About the role: You will be joining a passionate and committed team who provide high quality and bespoke support to service users. We pride ourselves on exceptional trauma informed advocacy and support to all service users. You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users. You will have resilience and adaptability; understand the importance of professional boundaries; have excellent listening skills and the ability to demonstrate empathy. You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload. Once in post you will benefit from the mandatory comprehensive training programme which will build on your existing skills and experience to prepare you for the role. Homicide Service training includes, criminal justice process; trauma informed approach to support; supporting traumatically bereaved families; personal and professional resilience. As a fully trained Homicide Family Caseworker you will be responsible for managing your own complex caseload to the highest quality standards. You will need to be able to travel to home visits within Central London, and occasionally outside of area, and therefore this role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. You will need: • an understanding of the impact of crime on victims., • effective verbal and written communication skills., • a proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)., • the ability to balance competing needs and priorities., • to be able to work independently and as part of a team., • a successful track record of building effective working relationships across internal and external stakeholders Please read carefully the attached Job Description and Person Specification for further details, this is essential for your application. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible. JBRP1_UKTJ

Part-Time Customer Support Coordinator 15 hours per week | Thursday & Friday | Temporary with potential to become longer term £15.60p.h. Mansfield TurnerFox Recruitment are currently recruiting for a Part-Time Customer Strategy & Support Coordinator to join a government organisation based in the Mansfield area. The role will involve supporting residents who have reported property/subsidence-related issues, so we are looking for someone who is confident dealing with customers who may sometimes be concerned, frustrated or require additional support. This is a varied customer-focused support role working 15 hours per week across Thursday and Friday (7.5 hours per day). You will be supporting the team with customer complaints, correspondence and incidents, as well as providing administrative support and communicating directly with customers. The role of Part-Time Customer Support Coordinator will include: Monitoring and triaging customer email inboxes and correspondence Responding to customer enquiries by telephone and in writing Supporting the handling and administration of customer complaints Providing support with customer incidents and ensuring information is recorded and communicated appropriately Liaising with residents regarding reported property and subsidence-related issues Ensuring customers are kept informed and receive a professional and supportive service Building positive working relationships with colleagues across the organisation Liaising with different departments to obtain information and help progress customer enquiries Filing, updating records and maintaining accurate customer information Producing letters, emails and other customer correspondence Providing general administration and coordination support to the wider teamThe ideal candidate for Part-Time Customer Support Coordinator: We are looking for someone with previous experience in a sensitive customer service, complaints, customer support or administration role who is comfortable dealing directly with customers. Experience dealing with customer complaints or more complex / sensitive customer enquiries Previous customer service and administration experience Excellent written communication skills with the ability to produce professional customer correspondence A confident and professional telephone manner The ability to communicate with customers who may be worried, frustrated or experiencing a difficult situation Strong organisation and administration skills Good attention to detail and accurate record keeping Confidence working with colleagues and stakeholders across different departments Good Microsoft Office skills A patient, empathetic and professional approachThis is a great opportunity for someone looking for a part-time position working two full days per week. The position is initially temporary but has the potential to develop into a longer-term opportunity. For further information or to apply, please contact TurnerFox Recruitment. Unfortunately, due to the volume of applications received, we are unable to respond to every application. If you have not heard from us within 7 days, please assume that your application has been unsuccessful on this occasion. Keywords for this vacancy - Customer Support / Customer Service / Customer Service Advisor / Customer Support Advisor / Customer Liaison Officer / Resident Liaison Officer / Complaints Handler / Complaints Officer / Customer Resolution Advisor / Customer Resolution Officer / Case Handler / Caseworker / Support Officer / Customer Experience Coordinator / Customer Correspondence Coordinator / Incident Coordinator / Incident Support Coordinator / Incident Response Coordinator / Contact Centre Advisor / Contact Handler / Police Contact Handler / Police Staff / Emergency Call Handler / Complaints / Complex Complaints / Customer Complaints / Incident Management / Incident Response / Customer Correspondence / Sensitive Customer Enquiries / Vulnerable Customers / Case Management / Stakeholder Engagement / Resident Support / Telephone Support / Email Correspondence / Relationship Building / Customer Care / Customer Resolution / Administration / Filing / Inbox Management / Triaging / Microsoft Office / Excel / Accurate Record Keeping / Empathy / De-escalation / Communication Skills

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