Player Protection Officer
22 hours ago
Nottingham
Player Protection Officer Location: HybridDepartment: Risk & ComplianceType: Full-time Salary: Up to £30,000 per annum plus annual bonus (depending on company performace) Do yo have experience in AML? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you! Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact. In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes • Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more, • Thrive App – for your mental wellbeing approved by the NHS, • Buzz Brights Apprenticeships, • Buzz Brilliance Awards – Employee Recognition Scheme, • Buzz Learning, our digital learning platform with access to 100s of online courses, • Access to Trained Mental Health Advocates for advice on your mental wellbeing, • 5 weeks Annual Leave plus Public Holidays, • Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible), • Staff discount 50% off bingo tickets, food & soft drinks, • Refer a Friend Scheme, • Life Assurance, • Conducting risk assessments and forensic profiling of customer accounts, • Investigating escalated cases of fraudulent activity and suspicious behaviour, • Engaging with customers to understand their circumstances and ensure safe play, • Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews, • Maintaining accurate records and completing Suspicious Activity Reports (SARs), • Collaborating with retail and digital teams to create a seamless safer gambling experience, • Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance), • Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act, • Hands-on experience with Customer Due Diligence (CDD) and EDD procedures, • Excellent communication skills and the ability to handle sensitive conversations with empathy, • A sharp eye for detail and a proactive, investigative mindset, • Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint), • ICA Certificate in KYC, CDD, or AML, • You’ll be part of a passionate team that puts player safety at the heart of everything, • You’ll have the opportunity to shape safer gambling practices and drive real change