Location - Oval, South London (Onsite) ** Type -** Full-Time Start Day - Immediate ** Salary -** £30,000 - £35,000 (top end reserved for outstanding candidates) ** Headquarters -** New York, NY, USA ** About Quant.ai** Quant.ai is building the world’s most advanced Agentic AI – transforming customer service, outbound engagement, and internal decision-making for global enterprises. Our technology helps clients reduce inbound volume, improve response times, and deliver futuristic digital experiences powered by human-like AI. We’re now opening a new office in Oval, South London, and we're looking for our first wave of AI-enhanced customer service reps to help us scale. The existing team in London is small but mighty – 5 people aged 24-27 – and we’re building a collaborative, fast-moving culture where you’ll grow quickly. Our global team (75+) is led by Chetan Dube, former founder & CEO of Amelia ** The Role** As a Customer Service Representative working in tandem with our Agentic AI, you’ll step in when the AI is unable to fully resolve a customer query on behalf of one of our enterprise clients. You’ll not only provide a human touch to resolve the customer’s issue – but also investigate what went wrong, working alongside engineers and product teams to improve the AI’s performance. This is an ideal role for someone in customer support looking to break into the world of AI and tech. No real prior experience is required – we’re just looking for someone with the right attitude. Full training provided. ** What You’ll Do** - Take over live chats, calls, or tickets escalated by our Agentic AI for one of our clients (e.g., in banking, energy, insurance, or telco) - Calm and resolve customer frustrations when the AI couldn’t resolve their problem - Troubleshoot why the AI failed (e.g., gaps in logic, language understanding, integrations) - Conduct light QA and error analysis across transcripts and system logs - Collaborate with product managers and engineers to improve AI flows - Participate in project management cycles for continuous iteration and model training - Learn the ins and outs of agentic systems, prompt design, and conversational logic - Help shape a brand new category of support – Human-AI collaboration ** What We're Looking For** 1. 1+ years experience in customer service (live chat, phone, or email-based) is great – but not required 2. Excellent written and verbal communication 3. Ability to empathize with frustrated customers and stay calm under pressure 4. Strong problem-solving mindset and curiosity – especially around how things work 5. Comfortable working with technical teams (no coding required – training provided) 6. Highly organized, proactive, and detail-oriented 7. Eagerness to learn AI technologies, tools, and workflows ** Nice to Have (But Not Required)** ** ** ** Why This Role Matters** This is not a traditional customer service role. You’ll be the human failsafe for some of the world’s most advanced enterprise AI systems – and the bridge between customers and technology. Your feedback will shape how millions of future interactions are handled.
Yard Sale Pizza is on the search for a Moped Delivery Driver to join our amazing team. We're hiring for safe and respectful drivers to deliver our delicious pizzas hot'n'fresh across multiple sites in London! You must have excellent navigation and customer service skills. We can offer a fun working environment with a fantastic team and provide everything including mopeds, insurance and equipment. You'll get hands-on training from an experienced team and brilliant opportunities to work your way up in the business if you seek progression and want to learn new skills such as management or pizza chef skills. What’s on offer: - Paying £12.21 per hour starting 1st April - Fully insured 110cc Mopeds and weatherproof equipment provided - Permanent contract - up to 5 shifts per week depending on the needs of the business. - All overtime is paid for - Opportunities to progress to Senior Driver Position - Payment every 2 weeks - Team Tips paid monthly based on how many hours you work - Other bonus incentives and refer-a-friend scheme - We’ll pay half of CBT renewals (Terms apply) - With our in-house Training programs you can become a manager or a pizza chef! Essential requirements: - Available to work Friday and Saturday evenings (shifts finish up to 11.30pm) - 18 years and over - CBT Licence, or category A (motorcycle) licence & UK drivers licence - Working smart phone with data & good knowledge of local areas - Excellent navigation, customer service skills - Great time management Other perks include: - Free pizza on every shift - Staff parties throughout the year - Uniform and other merchandise to celebrate your milestones working with us - CBT Scheme where we pay for 50% of renewals (terms and conditions apply) - Hospitality Action’s Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can’t wait to hear from you! Pizza & Love, YSP
Role Overview: Fast Same Day is seeking a dedicated and reliable Delivery Driver to join our dynamic team, based in Central London. This role involves delivering a variety of goods with a focus on same-day service, catering to customers who rely on our speed and efficiency. Operating with a standard car licence, you’ll be at the heart of our operations, ensuring timely and professional deliveries across the bustling streets of Central London. If you’re a proactive individual with a passion for customer service and a clean driving record, this is an exciting opportunity to join a fast-paced, customer-centric company. Key Responsibilities: • Same-Day Deliveries: Collect and deliver a range of goods from our Central London hub to customers across Zones 1-2, ensuring all deliveries are completed within tight deadlines. • Customer Interaction: Provide friendly, professional service to customers, acting as the first point of contact for Fast Same Day, and handling any delivery queries with a positive attitude. • Route Efficiency: Plan and navigate optimal routes through Central London’s traffic using GPS, adapting to congestion and road closures to meet delivery schedules. • Vehicle Care: Conduct basic pre- and post-trip checks on the company-provided car, reporting any issues promptly to maintain safety and reliability. • Record Keeping: Accurately log delivery details and update tracking systems to ensure transparency and customer satisfaction. • Compliance: Adhere to UK road safety regulations and company policies, maintaining a professional standard at all times. What We’re Looking For: • Essential: • Valid UK car driving licence (Category B) with no more than 6 penalty points. • Minimum 1 year of driving experience in the UK, preferably in an urban environment. • Strong navigation skills and familiarity with Central London roads. • Excellent communication and customer service abilities. • Ability to lift and handle packages up to 15kg safely. • Right to work in the UK (proof required). • Desirable: • Previous delivery or courier experience. • Comfort with using delivery management apps or GPS systems. What We Offer: • Competitive hourly wage starting at £15.50/hour, with pay reviews based on performance. • Additional 20p per mile on top of your hourly wage to cover fuel costs, ensuring you’re rewarded for every journey. • 28 days of paid holiday per year (including bank holidays). • Auto-enrolled pension scheme for long-term security. • Flexible shift patterns to suit your lifestyle, with opportunities for overtime. • Ongoing training and support to help you excel in the role. Working Hours: • Full-time position, 40 hours per week, with shifts typically between 8am and 6pm, Monday to Friday. Location Specifics: • Based in Central London, with deliveries focused within Westminster, Camden, City of London