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! Location: Hybrid near Oakley Start date: ASAP Work Arrangement: Contract - 12 months with the view to extend Job Description Planet Pharma are working with a global pharmaceutical organisation focused on discovering, developing and delivering innovative medicines that improve health outcomes for people around the world. The company specialises in areas such as diabetes, obesity, neuroscience, oncology and immunology, and is known for combining scientific research with large‑scale manufacturing and patient‑centred solutions. With a long history in the industry, it is recognised for its strong ethical standards, commitment to innovation and emphasis on improving the lives of patients through advanced therapies and medical breakthroughs. Role Purpose The Virtual B2B Associate serves as the first point of contact for inbound customer requests within the obesity private market. Acting as a customer triage function, the role manages enquiries received through multiple channels, including field teams, email, web, phone and events, assesses and prioritises them based on customer needs and potential, and either resolves them directly or routes them to the appropriate internal teams or approved digital resources. By applying a structured triage framework, this role ensures customer demand is handled efficiently, enabling high‑touch support to be focused on priority accounts and ensuring a consistent, professional and compliant customer experience. Key Responsibilities: Customer Intake & Qualification • Serve as the initial contact point for inbound customer enquiries across all channels., • Conduct structured discovery discussions to understand:, • The customer’s service model and care offering, • Business size, scale and growth potential, • The urgency, type and complexity of support required, • Apply a defined triage and prioritisation framework to segment requests objectively., • Initiate digital engagement journeys and provide input to brand teams on customer needs and interactions. Triage & Routing • Address straightforward enquiries related to on‑label, clinical aspects of the product using approved materials., • Route priority accounts and complex requests to the appropriate internal teams (e.g., brand teams, B2B specialists, medical information, MSLs, or digital‑only pathways)., • Direct non‑priority or repeatable enquiries to approved digital content and self‑service resources., • Provide clear, concise handover notes to ensure efficient follow‑up by internal stakeholders. Customer Experience & Governance • Deliver a professional, consistent and compliant customer experience across all touchpoints., • Ensure all shared information aligns with the latest approved materials., • Accurately document interactions, decisions and outcomes in relevant tracking tools or CRM systems., • Maintain strict adherence to internal policies, compliance requirements and ethical standards Requirements: • Experience in a Pharmaceutical Sales representative role and obtained ABPI Certification (Advanced Professional Programme for Industry Personnel), • Familiarity with ABPI Code of Practice or similar compliance frameworks., • Experience in a customer‑facing, triage, coordination, or operational role (healthcare, pharmaceutical, or regulated environments preferred)., • Strong communication and listening skills, with the ability to conduct structured discovery conversations. Desired: • Knowledge or experience in Diabetes, Obesity, or related therapy areas., • Experience supporting brand or marketing activities in a regulated environment., • Experience with promotional materials approval systems, such as Veeva PromoMats If this role isn’t suitable for you, please let us know if you can refer anyone – any recommendations are much appreciated! Planet Pharma offers a competitive referral scheme so you will be rewarded for your help! About Planet Pharma Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering. Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognized by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Highly experienced in the development and implementation of Standard Operating Procedures for Infection Control and Clinical Governance. RGN registered and educated to Masters Degree level (Leadership and Management, Management of Healthcare Associated Infection) with a proven track record of contin

Responsibilities include overseeing compliance with clinical governance frameworks, managing records of incidents and feedback, and assisting in quality audits. The Confederation, Hillingdon CIC is seeking a support role for the Quality Governance team.

Design and implement a robust clinical governance framework for ACCESS ratified by the Operational Leadership Board, Partnership Board and Barts Health NHS Trust; Oversee preparation and reporting of monthly ACCESS Governance reports, including summaries of key service governance indices such as Dea

The role involves ensuring the highest standards of clinical quality and governance while collaborating with senior management. A commitment to regulatory compliance and clinical effectiveness is essential for this position.

A healthcare charity in the United Kingdom seeks a dedicated trustee to contribute to clinical leadership and oversight, ensuring strategic direction and governance.

A prominent NHS trust in Greater London is seeking a Clinical Governance Lead to oversee governance and risk management. The role involves creating a robust clinical governance framework, reporting on key service indices, and collaborating with stakeholders. Candidates should have significant clinic

The role requires a relevant clinical qualification and substantial experience with neurodivergent individuals.

A leading service provider in the UK is searching for a Clinical Support Lead to enhance clinical governance and quality across the organization.

Provide clinical governance and audit support on the use of medicines. Knowledge of UCLH Medicines Information services and clinical governance processes. We are looking for a dynamic and enthusiastic pharmacist for the role of Clinical Pharmacist for Medicines Information & Governance.

The post holder will provide support to the Quality Governance team and Quality Governance committee on delivering all aspects of Clinical Governance. They will support the Clinical Governance framework by working with the team to co-ordinate, implement and deliver all aspects of risk and governance

This role combines hands-on clinical practice with leadership responsibilities, focusing on maintaining a clinical MSK/Pain caseload and ensuring high-quality patient outcomes. Candidates should possess an MSc level qualification and experience in clinical governance. Cora Health Group Limited is lo

Dispensed is hiring a Patient Support & Clinical Governance Coordinator to enhance patient care and strengthen its governance framework across the UK.

This role offers an opportunity to lead initiatives that enhance clinical governance and patient safety.

Awareness of clinical governance principles and patient‑centred service delivery. Assist in preparing meeting packs and documentation for Clinical Governance Meetings, including updates on PSIRF‑driven investigations and learning. Build positive working relationships with clinical and non‑clin

University College London Hospitals NHS Foundation Trust is seeking a Clinical Pharmacist for Medicines Information & Governance. This crucial role involves supporting the Formulary & Medicines Management team and overseeing the coordination of clinical governance and medication safety.

You will be responsible for making clinical decisions based on patient contacts from multiple GP practices, ensuring safe and efficient care delivery.

The role involves maintaining clinical governance, supporting nursing teams, and actively contributing to care delivery. A leading care home provider in East Suffolk is seeking a Clinical Lead to ensure the highest standards of clinical care. Ideal candidates will possess strong clinical skills, man

Director of Quality & Clinical Governance. Oversee clinical governance, including audits, incident review, safeguarding, and complaints management. Director of Quality & Clinical Governance.

You'll support speciality teams in the new drug application process, provide clinical governance, and manage the Medicines Information patient helpline. University College London Hospital is seeking a Clinical Pharmacist for Medicines Information & Governance. This role offers an opportunity to stre

This permanent role involves conducting medication reviews, leading clinical governance, and managing nursing staff. A healthcare recruitment agency is seeking an experienced Clinical Lead Nurse for remote ADHD assessment and treatment across the UK. The ideal candidate has a strong background in AD

The role requires managing clinical performance, leading the clinical team, and engaging with local health initiatives. A healthcare organization is seeking a GP Clinical Lead in Croydon offering an annual salary of £106,250 plus benefits.

The Clinical Pharmacist for Medicines Information & Governance supports the Formulary & Medicines Management (FMM) team, reviewing applications to the Use of Medicines Committee (UMC) for new treatments and contributing to medicines optimisation across West North London (WNL). Awareness of clinical

South London and Maudsley NHS Foundation Trust is looking for an experienced RMN Band 6 to lead a dynamic nursing team in an adult acute inpatient ward.The candidate should have strong leadership and communication skills, a commitment to patient-centered care, and a passion for quality improvement.T

NHS is looking for a Senior Clinical Lead in Leeds to drive digital transformation and provide clinical governance.

Master Data & KPI Finance Analyst - Houghton Regis.Working pattern: Hybrid working 3 days in the office.We’re looking for a detail driven and analytically minded Master Data & KPI Fnance Analyst to play a pivotal role in strengthening the accuracy, consistency, and visibility of our supplier and c

You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.

Area Operations Manager - Qatar.QAR monthly, UK equivalent circa £5.K monthly (inc tax free calculation) depending on qualification & experience, uncapped commission potential (paid quarterly).Society is more than a workplace — it’s a lifestyle destination.Society brings together fitness, welln

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

Are you committed to achieving positive outcomes for others?.Are you flexible enough to achieve the above?.If you can answer a wholehearted YES! to the three questions above we would love to hear from you immediately.Position: Team Leader - (Children’s Residential Child Sexual Exploitation Service

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Please apply online via the link provided.StreetScene Deputy Operations Manager.Full time with a range of flexibilities, including hybrid working, aligned to our Worksmart

Customer Experience Assistant (Receptionist).At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive.With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across

Please apply online via the link provided.Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.StreetScene Deputy Operations Manager.Full time with a range of flexibilities, including hybrid working, aligned to our W

Customer Experience Assistant (Receptionist).At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive.With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across

A brilliant opportunity to join one of the UK’s best-known restaurant groups as they continue to grow and refine their offer.As Operations Manager, you’ll look after around six sites, reporting directly to the Operations Director.You’ll take ownership of performance across your region - focusi

Location: Weybridge / London – primarily covering sites across West Sussex.We are seeking an Operations Manager to oversee the day-to-day management of multiple school catering locations, ensuring the safe and consistent delivery of our food service.You will lead your teams to deliver and exceed o

Job Title: Regional Operations Manager.Salary: £42k - £48k (DOE) + Car Allowance + Bonus.Location: Hybrid Field (London/Essex Area) with nationwide travel.Dish’d – delivering leading virtual halal brands ( are an exciting start up and the UK’s fastest growing franchisor of Halal virtua

National Food & Beverage Operations Manager.Hybrid role with regular travel throughout the Midlands/North & Southeast England.Circa £50,000+ 20% bonus+ car/allowance+ all travel.We are looking for a National Food & Beverage Operations Manager for one of the largest and fastest growing sports leisur

Strong understanding of statutory compliance, assurance, and governance within Facilities Management.

Laboratory Manager – Fragrance Development – East Sussex.We are seeking an experienced Laboratory Manager to lead the development of fragrance products within a dynamic, results-driven environment.This is an exciting opportunity for a proven leader—or an ambitious professional with strong lead

Strategy execution and governance. Establish, refine and run effective account governance as needed. Improved global coordination and governance.

Highway Maintenance Operations Manager.Salary: £75,000 - £85,000pa + Benefits.Applicants must have a demonstrable background in managing UK Highway Maintenance Operations.Management of the highway inspections team.Establishment and maintenance of an annual works programme.Working closely with sub-

Ensure robust project governance, risk management, and reporting. Strong knowledge of governance, budgeting, procurement, planning regulations, and contractor management.

UK (National role with travel).We are working on behalf of a leading global consultancy, looking to appoint an experienced MEP Team Leader.This is a chance to join a globally recognised consultancy delivering high-impact projects across sectors such as Education and Healthcare, with opportunities to

Alongside this, you’ll build and optimise Power BI dashboards, automate reporting processes, and introduce best practices in data governance and structure.

Hybrid - Leicestershire (4x days onsite).This is an opportunity to step into a commercially focused analytics role sitting at the heart of Finance.You will work across multiple finance domains, using SQL and Python to turn complex datasets into clear, actionable insight, while gaining exposure to mo

BRITPLAN SECURITY SOLUTIONS LIMITED is a dedicated security company based at 183A Thorndon Ave, West Horndon, Brentwood CM13 3TP.The company specializes in providing comprehensive security services throughout the region.Known for its commitment to professionalism and excellence, BRITPLAN SECURITY SO

This is a newly created role within a growing food manufacturing business that has expanded significantly through acquisitions and the introduction of new products and customers.As part of their continued investment in the future, they are looking to appoint a high-calibre Operations Manager to elev