SAP Retail / AFS delivery Manager
5 days ago
City of London
SAP Retail / AFS delivery Manager Location: Leeds, or London (Hybrid) Role Type: Full‑time Experience: 15+ years (8–10 years leading large SAP programs) Functional Areas: SAP Retail, AFS, FICO About the role We’re hiring a seasoned Service Delivery Manager (SDM) to lead a high‑scale SAP landscape for a luxury fashion retail brand—covering end‑to‑end application development, enhancements, and 24×7 application support. You’ll own service outcomes, orchestrate multi‑vendor teams, drive platform modernization, and safeguard business continuity across core retail processes: merchandise buying, allocation, pricing, promotions, inventory, omni‑channel operations, and financial close. What you’ll do Service Delivery & Operations • Own E2E delivery across incident, problem, change, release, environment, knowledge., • Establish and enforce SLAs/OLAs, SLOs, runbooks, KT plans, and operational agreements across vendors., • Lead RCA and permanent fixes; improve MTTR, reduce repeat incidents, and optimize backlog., • Govern batches, jobs, and interfaces (POS, e‑Commerce, WMS), ensuring cutover readiness and seasonal stability. Program & Stakeholder Management • Act as SPOC for Business, IT, Finance, Retail Ops, and regional teams., • Run weekly/monthly governance (release readiness, demand management)., • Own budgets, forecasts, SOWs/MSAs, resource planning, and cost optimization., • Champion automation (self‑healing, AIOps, observability), CI/CD, test automation, and reusable accelerators., • Lead SAP CAR adoption (real‑time sales, inventory visibility, POS integration), API‑first integrations, and data quality., • Build, coach, and retain a high‑performing functional + technical team (SAP Retail/AFS/FICO, Integration, ABAP)., • SAP Retail (MM/SD): buying, allocation, pricing, promotions, store ops, inventory, vendor collaboration., • SAP AFS: size/color matrix, seasonality, collections, allocation, replenishment for fashion., • SAP FICO: financial close, AP/AR, GL, asset accounting, costing, COPA; integration with retail operations., • Service Delivery Leadership: 15+ years; 8–10 years managing multi‑region, multi‑vendor SAP programs., • Operations Excellence: ITIL v3/v4, incident/problem/change, RCA, release/environment management., • Retail Domain Expertise: luxury fashion calendar cycles, markdowns, promotions, product lifecycle, peak events, omni‑channel., • Governance & Commercials: budget ownership, vendor management, KPIs/SLAs, contractual adherence. Nice to have • SAP CAR: real‑time transactions, POS, forecasting, inventory visibility., • ABAP: ability to guide technical teams, review designs/estimates, ensure performance & code quality (no hands‑on coding)., • Enterprise apps & integrations: POS/OMS/eCommerce/WMS, API/Middleware (SAP PO/PI, CPI), microservices., • DevOps/AIOps: CI/CD pipelines for SAP transports, proactive monitoring, automation., • Analytics/Reporting: BI/BO, SAC, KPI dashboards & business insights., • Cloud/Infra awareness: hyperscaler hosting, DR/BCP, performance & scalability. Behavioral competencies Executive communication • Outcome orientation, • Ownership & accountability, • Collaboration in multi‑vendor environments, • Adaptability to retail calendar & market shifts Education & Certifications Bachelor’s/Master’s in Engineering/Technology/Business (or equivalent). Preferred: ITIL v4, SAP certifications (Retail/AFS/FICO/CAR), PMP/Prince2, SAFe/Agile. Why join Impact a marquee retail platform end‑to‑end, lead modernization at scale, and work with senior stakeholders across business and technology. Competitive compensation, global exposure, and the opportunity to shape operating excellence. Apply now Submit your LinkedIn application with a short note highlighting your SAP Retail/AFS delivery programs and peak‑season stabilization experience. Shortlisted candidates will be contacted for next steps.