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Customer Experience Manager (Engineering / Renewables) £56,000 - £62,000 Car Allowance / Pool Car Hybrid Working Training Career Progression Tamworth Are you a customer-focused professional with experience managing complex technical projects and delivering exceptional service throughout the full customer journey? Do you want to join an innovative clean energy business helping to transform the UKs renewable energy landscape through cutting-edge biomethane solutions? This company are an innovative clean energy business pioneering the production and supply of on-farm biomethane and CNG solutions. By connecting producers and end users, they enable businesses to decarbonise operations, reduce emissions, and adopt sustainable fuel alternatives. With a strong commercial pipeline and advanced technology, they are driving the transition to a low-carbon future and reshaping the UKs renewable energy market. This is an exciting opportunity to take ownership of the full customer journey, ensuring exceptional service delivery from contract signing through installation, commissioning, and long-term support. You will play a key role in bridging customers, engineering teams, operations, and commercial delivery ensuring projects are delivered safely, efficiently, and to the highest standards. This role would suit someone with strong customer experience, account management, or service delivery experience within a technical or engineering-led environment, who thrives in a fast-paced business and enjoys building strong customer relationships. The Role: Own and improve the full customer journey from contract signing through installation, commissioning, and long-term support Act as the main point of contact for customers, ensuring clear, proactive communication throughout each project Coordinate technical site visits and work closely with engineering and operations teams to align customer requirements Track project delivery progress, ensuring smooth handovers between commercial, engineering, and installation teams Support the resolution of technical and operational issues, ensuring timely escalation and closure where needed The Person: Proven experience in customer experience, account management, or service delivery within a technical environment Strong communication and stakeholder management skills, with the ability to simplify technical information for customers Full UK driving licence and willingness to travel nationally to customer sites Reference: BBBH 25054 Keywords: Customer Experience Manager, Customer Success, Account Manager, Service Delivery, Biomethane, Renewable Energy, Clean Energy, Technical Account Manager We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will depend on your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website.

Customer Experience Manager * Tamworth, Staffordshire (Hybrid-Working) * Up to £60,000 per year + Car/Car Allowance * Plus an excellent company benefits package (25 days holiday + Bank holidays, Pension, Healthcare, etc.) Skills and Experience: * Proven experience in a customer experience, customer success, technical account management or service delivery role. * Professional, customer centric and presented in a great manner for both customers and team * Assertive and confident behaviour with a robust character and resilience to achieve positive outcomes. * Experience managing complex customer journeys involving hardware installation, commissioning and technical fieldwork. * Demonstrated ability to coordinate cross‑functional teams and manage customer expectations. * Excellent communication skills with the ability to translate technical concepts into clear customer‑friendly language. * Proven experience in a customer experience/account manager role and the ability to be ambitious to make great customer contacts and be a key part of owning the management of customer experience. * Strong background in engineering, technical operations and clean‑tech/energy systems. * Experience in renewable energy, agriculture, biomethane or related engineering sectors is highly desirable not essential. * Experience with HubSpot highly advantageous. The Opportunity: My client based in the renewables sector are looking for a Customer Experience Manager where you will be the primary interface with their customers, responsible for reviewing, managing and continuously improving the end-to-end customer journey. This role is pivotal in ensuring that clear communication and planning across commercial, engineering, project and operations teams is summarised as information back to the customer as well as providing guidance regarding customer considerations and key operational pressures. My client are looking for someone who has proven experience in a customer focused role and this may have begun from a field/service support role but has led to an office-based coordination role with strong organisation communication and problem-solving experience. Applications: Please contact John here at ISR to learn more about our client who are continuing to grow and dominate their sector here in the UK with their expertise and range of technology products?

Summary: The Commissioning Manager is a technical expert responsible for leading and overseeing the commissioning testing of substation equipment, with a particular focus on protection systems, to ensure that network capital investments are safe, reliable, and fit for purpose. The Commissioning Mana

We are now seeking a Commissioning Manager to join our London office. Produce and manage testing and commissioning progress reporting schedule. Support in the production of a commissioning programme.

Due to our growth and success, we are looking for an experienced Commissioning Manager to join our team in London, working as part of our successful and growing UK wide Commissioning division. To manage the commissioning process ensuring all parties are working together to achieve the commissioning

A leading recruitment agency is seeking a BMS Commissioning Manager for a significant data centre project in London. The role involves overseeing all BMS commissioning activities, managing teams, and ensuring compliance with specifications. Ideal candidates will have proven experience in data centre

As a Senior Commissioning Manager, you will work with the Head of Children’s Integrated Commissioning as a key leader within our integrated service, responsible for the development and delivery of Education & SEND commissioning, transformation, and service improvement, ensuring we achieve better o

A leading construction company in Greater London seeks a Senior MEP Manager to oversee site operations and manage staff. Responsibilities include ensuring deadlines are met, managing commissioning programs, and leading progress meetings.

Commissioning Manager to oversee complex industrial projects in a hybrid role based in England. The ideal candidate will manage commissioning activities ensuring systems operate safely and efficiently. Responsibilities include developing commissioning plans, supervising teams, and collaborating with

A leading recruitment firm is hiring experienced Commissioning Managers for multiple roles across London and Europe. Responsibilities include overseeing commissioning delivery on complex builds like Data Centres and managing teams for high-profile projects. Candidates should have a strong background

Summary: We are seeking an experienced Project Commissioning Manager to lead and control all commissioning activities across complex, large-scale engineering and construction projects. Lead commissioning meetings and represent commissioning at client and stakeholder progress meetings. Support the Pl

A leading construction recruitment firm is seeking an experienced M&E Manager to oversee a major residential development project in North London. The role includes managing mechanical packages, coordinating subcontractors during the commissioning phase, and acting as the main contact for M&E subcont

Proven experience as a BMS Commissioning Manager on data centre or mission-critical projects. Oversee documentation, including commissioning reports, test results, and handover packs. Extensive experience commissioning HVAC and critical cooling systems within data centres.

The Principal Commissioning Manager provides strategic leadership and technical authority for all commissioning across Anglian Water’s entire capital delivery portfolio, valued at £3. An exciting opportunity has arisen for a Principal Commissioning Manager to play a pivotal role in delivering thi

We are seeking a Commissioning Manager to join our London office. Carry out installation and pre-commissioning inspections and checks. Manage the Contractors in the preparation of the L1, L2 and L3 commissioning documents.

REGIONAL OPERATIONS MANAGER (DATA CENTRES). Proven experience in data centre commissioning.

SSE Energy Solutions – Smart Buildings is seeking a Project Manager to oversee the delivery of Smart Buildings projects across London and Southeast England.

The Commissioning Manager will act as a core member of our Commissioning Team – delivering work across a range of portfolios. We’re seeking a skilled and experienced Commissioning Manager to develop and deliver a range of commissioning strategies that will transform the lives of residents in Lut

Work closely with the BMS commissioning Manager to fully test and commission the BMS interfaces in readiness for L4 & 5 testing. Interface with the Package Manager's on installation matters impacting the commissioning process. We are looking for an experienced Commissioning Manager for a data centre

Avove is seeking a Process Commissioning Engineer to develop and implement a business-wide commissioning strategy for non-infrastructure projects. Responsibilities include overseeing water quality compliance, leading planning from design to operational readiness, and acting as the technical authorit

London Gov is seeking a Senior Policy & Commissioning Manager to lead in tackling Violence Against Women and Girls (VAWG) and supporting children and young people affected by violence and exploitation.

We are now seeking a Commissioning Manager to join our London office. Review, comment and approve sub-contractors commissioning RAMS and/or test scripts. Produce and manage testing and commissioning progress reporting schedule.

MOPAC is recruiting a variety of Policy and Commissioning Manager roles across its Commissioning and Partnerships Directorate. We therefore encourage anyone interested in the Policy and Commissioning Manager roles to take this opportunity to apply. As a Policy & Commissioning Manager in our director

Reporting to the Framework Manager, the Commissioning Manager will be responsible for overseeing all commissioning activities and leading commissioning teams across Clean and Wastewater Non‑Infrastructure projects within the region. Provide technical support to Project Managers, Site Managers, and

A leading recruitment firm is seeking a Commissioning Manager for a renewable gas project in Glasgow. The role involves leading commissioning activities, managing teams and ensuring compliance with technical specifications.

Commissioning Manager – London. Proven experience as a Commissioning Manager on major construction projects (£50m+). If you’re a Commissioning Manager exploring your next move, please get in touch for a confidential discussion.

V7 Recruitment is working with a leading consultancy firm that is seeking a Commissioning Manager for data centre projects in Finland. Participate in and lead key project meetings, including daily startup and commissioning meetings, weekly progress and quality meetings, MEP coordination and planning

Commissioning Manager page is loaded## Commissioning Managerremote type: Hybridlocations: Remote - England, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R0119365**Location:Remote - England, United KingdomJob ID:R0119365Date Posted:2026-02-11Compa

Responsible for commissioning services to improve Visitor Services on the Countryside Estate; overseeing the delivery of specific outputs to time, quality and cost. Commissioning market research into user groups and commercial markets to direct programme delivery. Providing technical input to strate

Energy Jobline ZR is seeking a Commissioning Engineer to work on exciting MEP projects in London. As a key player, you will develop and manage commissioning programmes, collaborate with various stakeholders, and ensure compliance with industry standards. A CSA Grade 5 qualification and experience in

Senior Commissioning Manager (Substance Misuse). Lead commissioning and re-commissioning activity in line with council and NHS requirements. Provide leadership to commissioning and project staff.

The Oriel ICT Commissioning Project Manager is a senior leadership role within the Oriel ICT Programme at Moorfields Eye Hospital NHS Foundation Trust. The Oriel ICT Commissioning Project Manager will play a critical role in delivering the digital and technical readiness of the new Oriel facility. E

Proven experience as a BMS Commissioning Manager on data centre or mission-critical projects. Location: London (Hybrid between site-based commissioning & office/remote documentation and coordination). Lead and manage all BMS commissioning activities on a large-scale data centre project.

As a Senior Policy & Commissioning Manager for the Children & Young People’s team you will lead a number of experienced individuals who design policy and commission services that support some of London’s most vulnerable children affected by violence, exploitation, abuse and neglect. The Commissi

A leading M&E consultancy in Greater London is seeking a Commissioning Manager to join their team. The successful candidate will review project documentation, manage commissioning schedules, and ensure compliance with technical standards. Candidates should possess a degree or equivalent experience,

To be able to accurately tender total commissioning costs for all commissioning elements including external provision of commissioning services and testing. Ensure productivity and commissioning reporting is established into the Project Manager, with input to the associated commissioning costs and s

NG Bailey are currently looking for a Project Commissioning Manager with experience of MEP/building services projects, to join our team based out of London. Oversee the witnessing and close out of commissioning activities through to gaining client acceptance. Liaise with the project managers represe

Our client, a well-respected (Mechanical and Electrical) Commissioning Management Consultancy, would like to recruit a mechanically-biased Commissioning Manager for projects in Central London. You will be site-based overseeing all commissioning activities. You may be the single commissioning contact

Commissioning Compliance Manager (Mechanical Bias). You’ll be working closely with a Senior Commissioning Compliance Manager, gaining exposure to high-profile projects while building your technical and leadership capability. I’m currently working with a well-established, building services contra

Oriel ICT Commissioning Manager. The Oriel ICT Commissioning Project Manager is a senior leadership role within the Oriel ICT Programme at Moorfields Eye Hospital NHS Foundation Trust. The Oriel ICT Commissioning Project Manager will play a critical role in delivering the digital and technical readi

A leading construction firm in Greater London is looking for an experienced Senior MEP Manager to oversee site operations and manage mechanical and electrical systems on large construction projects.

Regional Operations Manager – Commissioning (UK & Europe). We are a growing commissioning agency delivering high-quality services across a diverse portfolio of projects throughout the UK and Europe. As Regional Operations Manager, you will:.

This BMS Commissioning Manager role is a senior, site-based position overseeing commissioning for a major high-profile fit-out project in London. Strong understanding of commissioning sequencing and project coordination. This is an excellent opportunity to join a flagship London project during a cri

A leading construction services firm in Greater London is seeking an experienced Commissioning Manager to oversee projects, ensuring compliance with client expectations on quality and safety. The ideal candidate will manage the complete commissioning process, collaborate with contractors, and produc

MAYORS OFFICE FOR POLICING AND CRIME is seeking a Policy and Commissioning Manager to deliver on the Mayor’s Police and Crime Plan in London. This role requires strong experience in policy development and commissioning, particularly around violence against women and girls, and effective stakeholde

M&E Commissioning Manager Requirements. M&E Commissioning Manager Key Responsibilities. We are seeking an experienced M&E Commissioning Manager to join a major mixed-use development project, comprising residential and commercial elements.

Morgan Sindall Group Plc is seeking a Technical Manager / Pre Operations Manager in Cumbria. The role involves overseeing Start Up, Commissioning, and Pre-Operations work and ensuring compliance with client and statutory requirements.