Complaints jobs in Guildford

Manage complex complaints, demonstrating empathy and emotional intelligence when engaging with customers. * Analyse options, assess merits, and select the best approach for complaint resolution ...

- Stage 1 Complaints Officer - Homelessness, Housing Need and Intervention and Prevention * Public Sector - Local Authority * Full Time - Monday to Friday, 9am to 5pm, 36 hours per week * Temporary ...

The role is Complaints Specialist and forms part of the Customer Service function. Responsibilities include: * Manage complaints from start to finish, ensuring a consistent approach and fair ...

Handling complaints in a timely manner, from initial contact through to resolution * Keeping customers updated throughout the process * Liaising closely with operational teams * Ensure that issues ...

Complaints Manager - Slough 40-42k plus car and great benefits. Hybrid working You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and ...

This role is for a Complaints Handler within the financial services industry, based in London. The successful candidate will be responsible for overseeing a customer service team and handling ...

Complaints Advisor Pay: £26,000 - £30,000 Location: Slough Our client is a blue-chip company who offer second-to-none customer service. They are looking for an experienced complaints handler to ...

Manage complex complaints, demonstrating empathy and emotional intelligence when engaging with customers. * Analyse options, assess merits, and select the best approach for complaint resolution ...

This is initially a 5-month contracting Financial Services Complaints Handler opportunity and comes with the likely option to extend further. This role does have the potential for hybrid working ...

Complaints team looks to resolve all incoming complaints for the business. This includes complaints about the application process, the servicing of a mortgage account or complaints about historic ...

This is an exciting time to join a successful, expanding, financial services organisation, based in Slough, as a Customer Complaints Specialist. This opportunity would suit someone with previous ...

This opportunity would suit someone with previous experience of resolving complaints through to resolution. Experience with writing final response letters, liaising with an ombudsman, or experience ...

You will embed empathy into our complaints process and deal with escalations in a calm & respectful way. You will coach the wider Operations Team on how to deal with complaints effectively; helping ...

As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service. This role ...

Complaints Specialist PURPOSE SUMMARY: To contribute to the delivery of excellent service by responding to and processing all customer enquiries through the provision and collation of timely and ...

Customer Service Representative - Complaint Handling 6 month contract, Paying up to £18 per hour, Based in Bracknell/Hybrid Responsibilities: Complaint Management - resolving customer issues ...

Independent Health Complaints Advocate / Independent Living Adviser Location: Burpham, GU4 7HL Salary: £28,145.78 per annum Job Type: Full Time, Permanent, 35 hours a week Closing Date: 18th May ...

Customer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid - 2 days in the office and 3 at home. Location

You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings. This is a 12 month FTC opportunity to ...

The successful candidate will manage the investigative complaints team and will compile data to improve the company's understanding of their customers. Job Title: Customer Insight (Resolution ...

Are you a customer service professional, who has experience handling escalated queries, complaints? * Do you enjoy providing a first-class service, building a rapport with customers, and having a ...

They will also handle escalations for complex complaints and serve as a subject matter expert in designated products. Responsibilities: · Completes the intake process of complaints through phone and ...

Manage the complaints handling process to ensure timely and effective resolution of customer complaints. Implement strategies to prevent recurrence of issues and improve overall customer satisfaction ...

The team are also responsible for providing expert technical advice to our operations team and support with complaints management. What's the role? You will be key to the delivery of technical advice ...