Multilingual Property Manager – Global Hospitality Specialist
1 month ago
Balsall Common
We are searching for an exceptionally skilled and multilingual Property Manager who will seamlessly manage, optimize, and elevate our portfolio of properties across global platforms. You will be the bridge between our properties and our diverse clientele, ensuring an exceptional and personalise experience for guests from all corners of the world.
You are not just a manager; you are a global hospitality ambassador with a passion for creating memorable experiences, an eye for detail, and the ability to handle multiple responsibilities in an ever-changing, fast-paced environment. With your proficiency in multiple languages, you’ll be able to effectively engage with international guests, providing unparalleled service and handling every aspect of the guest experience before, during, and after their stay.
Key Responsibilities:
Global Guest Experience Architect: Provide an impeccable experience for guests from around the world, offering prompt, personalise responses to inquiries in multiple languages. You’ll create bespoke experiences that cater to each guest’s unique cultural and personal preferences. End-to-End Property Operations: Oversee the entire life cycle of property management, from listing creation and optimization to guest communication, booking management, cleaning coordination, maintenance requests, and post-stay follow-ups. Performance Optimizer: Monitor key metrics across platforms (e.g., Airbnb, VRBO) and implement data-driven strategies to ensure maximum occupancy rates, competitive pricing, and stellar guest reviews. Implement market research and competitive analysis to keep properties at the forefront of the hospitality space. Multilingual Mastery: Utilize your fluency in multiple languages to engage with a diverse, international client base. From managing pre-booking inquiries in French, Spanish, or German, to handling post-stay feedback in Mandarin or Portuguese, your linguistic skills will allow you to connect deeply with guests worldwide. Seamless Platform Management: Own and optimise multiple listings across Airbnb, VRBO, and other short-term rental platforms. You’ll craft high-impact property descriptions, upload beautiful photos, and ensure the accuracy and attractiveness of each listing. Vendor & Partner Liaison: Manage relationships with local service providers, cleaners, maintenance personnel, and other vendors to ensure the smooth running of each property. Your negotiation skills will help maintain excellent service while maximizing profitability. Legal & Compliance Vigilance: Stay up-to-date with international and local short-term rental regulations. Ensure that all listings comply with legal requirements, tax laws, and platform policies. What We’re Looking For:
Multilingual Expertise: Fluency in at least 3 languages (including English) is required. Knowledge of French, Spanish, Italian, German, Mandarin, or Arabic will give you a competitive edge in this global role. Hospitality Industry Experience: Proven experience managing short-term rental properties or working in hospitality (Airbnb, VRBO, hotels, etc.). You understand the nuances of the guest experience and can adapt quickly to changing needs. Tech-Savvy: Comfortable using property management software (e.g., Guesty, Lodgify, Hostfully) and optimizing listings across multiple platforms. Bonus if you're familiar with pricing algorithms and revenue management tools. Exceptional Communication Skills: A master of communication, able to engage with guests and vendors alike whether it’s through chat, email, or phone and in a variety of languages. You convey professionalism and warmth with every message. Detail-Oriented & Highly Organized: You excel at juggling multiple tasks, keeping things neat and efficient, and ensuring every aspect of property management runs without a hitch. Your calendar is your best friend, and you know how to prioritize effectively. Problem Solver & Innovator: You love challenges and thrive on finding creative solutions. Whether it’s addressing a guest concern or coming up with new ways to improve our listings, you are constantly looking for improvements and ways to innovate. What You’ll Get:
Global Reach: Manage properties located in top destinations around the world, from Paris to Bali to New York. Competitive Compensation: A salary that reflects your expertise, along with performance-based bonuses that reward your success. Flexibility & Freedom: Work remotely from anywhere in the world, with flexible hours that respect your work-life balance. A Dynamic & Creative Environment: Be part of a cutting-edge, fun, and collaborative team that values fresh ideas and innovative approaches to property management. Career Growth: As we expand globally, so will your opportunities. You’ll have the chance to take on more responsibilities and grow with our company. Why This Role is Unique:
This isn’t just another property management position. This is an opportunity to redefine what luxury hospitality means in the short-term rental space. You will be the face of our brand to the world, creating connections and fostering relationships with guests from diverse backgrounds.
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