Project Services Manager
15 days ago
Bristol
To be considered for this role, candidates must meet all of the following criteria: • Have experience in the ecommerce or retail sector, with a genuine interest in mobile technology., • Have experience managing their own portfolio, as well as leading a team and providing escalation support to other PMs., • Based in the UK and eligible to work here. About Poq Join Poq, the 'super app' SaaS company that empowers retailers and brands to drive fast growth and revolutionise their customer experience through highly effective and fully customisable mobile native apps. We partner with leading retailers to strengthen their brands, boost sales, drive loyalty, and deliver personalised content, communications, and rewards. Our clients include global names such as e.l.f. Cosmetics, Ardene, Cotton Traders, Card Factory, Kurt Geiger, and many more. With apps live across the UK, US, Europe, and Australia, you’ll be part of a team making an international impact while working with the latest in mobile and retail technology. Poq is a remote-first company, with a collaborative hub in London Bridge for when in-person teamwork is needed. If you’re passionate about shaping the future of digital retail and want to grow with a forward-thinking, global team, Poq is the place for you. About the role - Project Services Manager Reporting directly to our VP of Professional Services, the Project Services Manager plays a pivotal role in balancing hands-on project delivery with leadership of our Project Management team. You will be managing your own projects and providing line management, guidance, and escalation support for the wider PM function. As a key partner to the VP of Professional Services, you will support strategic initiatives such as process improvement, resourcing and forecasting, ensuring that our Professional Services function operates efficiently and consistently delivers for our clients. This is a step beyond project management - it combines delivery expertise, people leadership, and operational oversight. What you’ll be doing Project Delivery & Oversight • Lead the delivery of your own projects, ensuring they are delivered on time, within scope, and to budget., • Provide escalation support to Project Managers, stepping in to resolve challenges, smooth client relationships, and ensure delivery standards are maintained., • Monitor the health of projects across the portfolio, proactively identifying risks, issues, or resourcing gaps., • Support the VP of Professional Services with resourcing and portfolio forecasting., • Ensure projects are allocated resources effectively and workloads are balanced across the team., • Monitor capacity, utilisation, and upcoming demand, flagging potential bottlenecks early., • Line manage the Project Management team, acting as the first point of escalation for project issues., • Mentor, coach, and develop PMs to improve their delivery skills and stakeholder management., • Support the hiring, onboarding, and training of new PM team members., • Partner with the VP of Professional Services to design, improve, and embed PM standards, processes, and frameworks., • Champion best practices in project and portfolio management across the Professional Services function., • Capture lessons learned from projects and ensure they are fed back into future ways of working., • Drive consistency in governance, reporting, and client communication. What we’re looking for Experience: • Hands-on project management experience, ideally in a SaaS environment., • Proven line management experience with Project Managers or similar roles., • Strong background in project and portfolio management, including resource allocation and forecasting, • Experience in the ecommerce or retail sector, with an interest in mobile technology., • Demonstrated ability to support multiple clients across different time zones (including US & Australia)., • Experience working with in-house developers and third-party suppliers., • Solid understanding of both Agile and Waterfall methodologies, with the ability to apply the right approach., • Commercially astute, able to balance client needs with business priorities., • Resilient and adaptable, with the ability to remain calm under pressure., • Strong communicator and relationship builder, both with clients and internal teams., • Excellent organisational skills and attention to detail., • Proactive problem-solver who can “sniff out” issues early and resolve them effectively., • Confident with project management tools such as Jira, MS Project, or similar. Why Join us? At Poq, you won’t just deliver projects - you’ll shape how global retailers connect with their customers through mobile technology. You’ll have direct exposure to senior leadership, the chance to improve how our Professional Services function operates, and the opportunity to make a visible impact on both people and processes. We value collaboration, trust, and initiative, and we’ll support your growth with ongoing learning opportunities and clear pathways into senior leadership roles. Poq Values & Behaviours Deliberate • We move forward constructively with integrity and purpose, • We bring the best version of ourselves every day, • We are ambitious, resilient and passionate about what we do, • We are creative thinkers, problem solvers, decision makers, • We take ownership and hold ourselves accountable, • Take pride in our product, our work and each other, • We are open to ideas, learning and evolving, • We work together as one team, • We celebrate and embrace our diversity
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