General Manager - Authentic Italian Coffee Shop & Deli Location: London, W6 9TN Department: Management Employment Type: Full-time Salary: £40,000 - £45,000 per annum Start Date: Immediate --- About the Opportunity We are seeking an experienced and passionate General Manager to lead our authentic Italian coffee shop and deli. This is an exciting opportunity for a dynamic leader who shares our love for exceptional coffee, traditional Italian cuisine, and outstanding customer service. What You'll Do Operations Management - Oversee daily operations of both coffee shop and deli services - Manage inventory, stock levels, and supplier relationships - Create and update pricing strategies, menus, and promotional campaigns - Handle administrative tasks including invoicing, payroll preparation, and supplier payments Team Leadership - Recruit, train, and manage a team of passionate staff members - Create staff schedules and manage rotas efficiently - Foster a positive work environment that reflects our Italian hospitality values Customer Experience - Ensure exceptional customer service standards across all touchpoints - Manage table service operations and deli counter service - Maintain high-quality food and product displays - Handle customer feedback and continuously improve service quality Quality & Compliance - Monitor food safety and hygiene standards - Ensure product quality and presentation meet our authentic Italian standards - Manage compliance with health and safety regulations What We're Looking For Essential Requirements - Languages: Fluent in both English and Italian (advanced level required) - Experience: Proven management experience in hospitality, food service, or retail - Skills: Strong organizational, communication, and leadership abilities - Passion: Genuine enthusiasm for Italian coffee culture and authentic cuisine Key Competencies - Financial management and budgeting experience - Staff management and development skills - Customer service excellence mindset - Problem-solving and decision-making abilities - Attention to detail and quality standards What We Offer - Competitive salary: £40,000 - £45,000 annually - Immediate start available - Opportunity to work with authentic Italian products and traditions - Leadership role in a growing business - Staff discounts and benefits - Professional development opportunities How to Apply Ready to bring your passion for Italian coffee and cuisine to life? We'd love to hear from you! Apply: Send your CV and cover letter today *We are an equal opportunity employer committed to diversity and inclusion.* *Join our family and help us share the authentic taste of Italy with our community!*
It's a perfect step-up opportunity for an experienced Sous Chef to try themselves in their first leadership role. This role reports to the group Executive Chef. Counter Notting Hill is a Mediterranean open-fire restaurant, It is a distinctive venue where our exceptional menu brings together the rich flavours of the Aegean in a collection of sharing platters. Every dish reflects the essence of the region and draws inspiration from the childhood of our Executive Head Chef, Kemal Demirasal, embodying the core of what we do. - What You’ll Do: - Planning and directing food preparation. - Lead by example, ensuring high standards of quality, consistency, and presentation in every dish. - Collaborate on menu development, bringing fresh ideas and creative solutions to the table. - Manage inventory, including ordering supplies and maintaining stock levels to ensure smooth kitchen operations. - Supervise and mentor junior kitchen staff, providing guidance and support to help them grow in their roles. - Uphold all health and safety regulations within the kitchen, ensuring a clean and safe working environment. - Continuously strive for improvement, seeking out ways to enhance our offerings and the efficiency of the kitchen. **You have:** - Minimum 2 years of previous experience as a Sous Chef or in a similar role within a high-volume kitchen . - A genuine passion for cooking and a deep understanding of various culinary techniques and styles. - Strong leadership and communication skills, with the ability to motivate and manage a diverse team. - Ability to work under pressure, staying calm and focused during busy service periods. - Flexibility to work evenings, weekends, and holidays as required. - Knowledge of food safety and hygiene regulations, with a commitment to maintaining high standards. Why Join Us: - Opportunity to work in a creative and supportive environment where your input is valued. - Potential for career growth and development within our expanding company. - Competitive salary, plus benefits such as WPA cash plan insurance , Hospitality Rewards , Free lunch at work, Refer a Friend scheme - The chance to be part of a passionate team that prides itself on delivering exceptional dining experiences.