EdTech Customer Success Manager (12-month Contract)
2 days ago
City of London
Are you an experienced Customer Success professional? Passionate about education and EdTech? Looking to join a highly reputable brand in education that is building truly impactful products? This might be the role for you! The company Our client is an award-winning AI education technology company focused on the learning, teaching and assessment space. Their team of teachers, neuroscientists and technologists develop world-leading AI tools for schools, colleges, universities, tuition and training providers. Their vision is to provide every teacher and learner with intelligent tools that help them succeed. They have combined the latest research in learning science, artificial intelligence and neuroscience to ensure they are underpinned by evidence-based scientific and pedagogical techniques. They are proud to work with partners to bring high-quality education to all children around the world. In short, their product does two key things: • Instantly spots and plugs gaps in knowledge, • Provides data insights for timely, targeted interventions The role With a member of the team taking maternity leave, they are looking for an experienced Customer Success Manager to join the team. You’ll be responsible for managing a team of 3 Accounts Managers who service their primary school and alternate provision customers. They have well-established processes and systems for managing their large customer base and are continually finding ways to scale. The team of Account Managers cover the customer journey from onboarding and arranging training, through to building deep relationships with customers, truly understanding their needs and being able to help them in their journey with the technology. They rely on numerous platforms, metrics and reporting to manage this team, so an ideal candidate would be used to this style of working. Essential to all employees at the company is a passion to help support teachers and students at schools, colleges and other organisations. The package • £40,000 – 50,000 salary, • 25 days holiday (ability to roll over 5 days) + bank holidays, • Birthday off, • Three extra days at Christmas off, • Hybrid working, • Private Medical Insurance, • EV financing scheme, • Quarterly company socials (remote & in-person), • Discounts through Perks at Work (shopping, cinema tickets, restaurants, travel, etc) which can also be shared with friends & family To be successful, you will… • Have experience in managing relationships with senior stakeholders, such as headteachers, • Be comfortable working with a CRM and customer support platforms such as Freshdesk and Jira., • Be experienced in managing a team of at least two, • Have strong and professional written and verbal communication skills, • BE able to take initiative, • Have close attention to detail and aare ble to handle confidential data in an efficient, compliant and sensitive manner, • Have an aptitude for understanding customer and usage data, • Be committed to improving educational outcomes, • Bring flair and enthusiasm to the role Apply! If you’re passionate about EdTech and experienced in Customer Success, apply now!