Business Analyst
22 days ago
Newcastle upon Tyne
Business Analyst – CRM Transformation – Newcastle 12 month fixed term contract We’re looking for a Business Analyst to play a key role in the selection and implementation of a new CRM platform, while helping modernise business systems across a commercially focused organisation. You’ll act as the bridge between IT and Commercial teams (Sales, BD, Marketing)—translating operational needs into practical technical solutions that improve how the business works. This is a hands-on transformation role, ideal for someone who enjoys analysing legacy systems, improving processes, and delivering meaningful system change. What you’ll be doing • Analysing existing CRM and business systems (on-prem and cloud), • Gathering requirements and producing clear documentation and process maps, • Supporting the selection and implementation of a new CRM platform, • Acting as the link between business stakeholders and technical teams, • Supporting configuration, testing, training and rollout of new systems, • Identifying opportunities for automation, reporting and process improvement, • Working with external technology partners to deliver solutions What we’re looking for • Proven experience as a Business or Systems Analyst, • Experience working across technical teams and non-technical stakeholders, • Strong requirements gathering, process mapping and documentation skills, • Experience delivering projects in Agile and/or Waterfall environments, • Knowledge of CRM platforms (Salesforce experience a plus) Nice to have • Experience with Power BI or reporting tools, • Exposure to data integrations, workflow automation, or SQL, • Familiarity with SharePoint or enterprise collaboration tools, • Experience in engineering, manufacturing or regulated industries Additional information • Flexible working with occasional out-of-hours implementation work, • Remote access capability when required, • Ability to obtain security clearance due to the nature of the work