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Senior BI Analyst(Business Intelligence) - £42,000+Bonus+Benefits – Slough/Hybrid My client are a leading Retail Brand in Slough going through exciting growth and technology transformation. We are implementing MS Business Central and modernizing our reporting and data capabilities. We are now looking for a Senior BI Analyst(Business Intelligence) to join the team. The Senior BI Analyst(Business Intelligence) ensures that commercial reporting, dashboards, and analytical insight remain accurate, meaningful, and accessible to the teams who rely on them. This role will play an important part in shaping how commercial data is structured, analysed, and presented as these new platforms are introduced. As the Senior BI Analyst(Business Intelligence) you will be involved in translating complex datasets into clear commercial insight to support business decision. Through thoughtful analysis, strong data modelling, and well-designed reporting, the role supports the business in understanding performance, identifying trends, and making informed decisions that support growth. This is a role suited to someone who enjoys working with complex datasets, understands retail performance drivers, and can confidently communicate insight to both technical and non-technical audiences. The new Senior BI Analyst(Business Intelligence) will be responsible for: • Analysing commercial performance across stores, online channels, and product categories, helping the business understand trading trends and identify opportunities to improve sales, margin, and customer outcomes., • Own and deliver weekly commercial insight reporting for the leadership team, summarising key performance indicators including sales performance, margin, stock levels, customer trends, and profitability., • Develop and maintain reporting solutions using Power BI, Jet Analytics, and Report Builder, ensuring reports remain accurate, visually clear, and aligned with business priorities., • Write and optimise SQL queries to extract and analyse data from retail databases including sales, customer, and supply chain systems., • Support the introduction of Microsoft Business Central, helping to design, validate, and evolve reporting structures aligned to the new system landscape. This is a fantastic opportunity with clear career progression. Interested? Apply now for an immediate interview. #INDMM

12 month fixed term contract Manchester or Slough (Hybrid 8 days a month in office) Competitive + Bonus We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You’ll Be Doing • Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns, • Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams, • Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance, • Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance, • Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification, • Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes, • Assisting with testing and quality assurance of system and configuration changes prior to wider rollout, • Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests, • Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We’re Looking For Essential • 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role, • Strong experience with Salesforce, including report and dashboard building, • Proven analytical skills with confidence working with large datasets and translating insights into clear outputs, • Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI), • High attention to detail, strong data ownership, and a proactive, self‑starting mindset, • Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango), • Familiarity with NetSuite or ERP / finance systems, • Working knowledge of SQL or data querying tools, • Understanding of SaaS customer lifecycle, renewals, and expansion, • Exposure to operational documentation or change management Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Provide external thought leadership (analyst briefings, conferences, executive councils) and voice of customer to position Hitachi as a partner of choice for sustainable, AI‑ready data centres. Own and evolve the Hitachi for Data Centre Market positioning. Data Centre domain mastery across design,

Iris Software Group is seeking a detail-oriented Customer Success Operations Analyst for a 12-month fixed-term contract in Slough, England. The role involves supporting the systems and operational insights within the Customer Success organization, including Gainsight and Salesforce configurations, r

We're looking for a detail-oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract.Reporting into the Senior Director of Customer Success, you'll play a hands‑on role supporting the systems, dat

We have a great opportunity for a Business Analyst (customer acquisitions journey via digital) on a long term program of work. Business Analyst (customer acquisitions journey via digital). Rate - £Market rates p/d via Umbrella.

A global toy company in Slough is seeking a Customer Fulfillment Analyst to ensure efficient order management and customer service.The role focuses on inventory utilization and collaboration with multiple teams.Ideal candidates will have experience in supply chain operations, strong communication sk

Building relationships with external customers, sometimes adjusting service for non-key customers who were previously serviced the same as key customers. The Customer Fulfillment Analyst will focus on item set-up, inventory utilization, allocation and delivery efficiency based on specific local cust

IT Support Analyst is required by my client who are based in the Slough area, this is an on-site / office-based role. Responsibilities: Logging support calls via telephone and email Resolving 1st line incidents and requests Effective ticket management and tracking using the Service Cloud ticket logging system Ensuring all tickets are categorised to correct standards Following internal processes for assigning tickets to the correct department or individuals Ensuring all tickets are resolved to a high level of customer satisfaction Providing regular feedback to customers regarding the status of their tickets Providing exceptional communication between the service desk, end users and resolver groups Proactive Management of tickets raised with 3rd party resolver groups Meeting and exceeding customer specific service level agreements (SLAs) Providing prompt escalation to 3rd Line Support/ Problem Management team as required Utilising various remote takeover tools when necessary Following internal processes for assigning tickets to the correct department or individuals Following Security admin and information security processes, following escalations and notifications where appropriate Working with Vonage cloud-based phone system Providing training to customers and employees on software/websites (Face to face and on the phone) Troubleshooting issues with Apple and Android products, Laptops, Desktops, Tablets) Troubleshooting issues on PC’s, EPOS terminals and Printers within the building Essential Skills: Experience of working on an IT Service Desk Office 365 Microsoft Windows 11, 12 Microsoft Exchange / Active Directory administration MAC OS WAN/LAN9 Router /Switches Back-up software (Hycu) Knowledge of broadband and Wi-Fi technologies Mobile devices (Android & Apple) Knowledge of networking concepts Cyber security Desirable Skills: MCTS Windows 7 & 10 (Desirable) Nutanix Data Centre Experience MCTS Windows Server 2008 (Desirable) ITIL/Prince 2 Foundation (Desirable) Person Specification: 5 Year checkable work history, with no unaccountable gaps. Valid UK Driving licnese Valid Passport Must already possess the Right to Work in the UK Excellent business English verbal and written communications skills in all forms Ability to work under tight time frames Works well on their own and as part of a team Self-motivated, independent and resourceful Problem solver Please send your CV in the first instance and if relevant you will be contacted with full role and company information

The Opportunity - M4 Corridor - Windsor / Slough / Reading / Bracknell / Wokingham We are seeking a highly ambitious and driven Junior Merchandiser (or a Senior Assistant Merchandiser ready for the next step) to join a rapidly growing luxury brand. This is a pivotal role within a fast-paced, entrepreneurial environment, offering the opportunity to take real ownership across WSSI management, stock planning, sales analysis, and product lifecycle management. You'll play a key role in supporting merchandising strategy, driving trading performance, and ensuring the success of a premium product range. Key Responsibilities Merchandising & Trading Lead line project management from planning through to product launch Own and manage WSSI (Weekly Sales, Stock & Intake) processes to optimise stock levels and maximise sales performance Deliver detailed sales analysis, trading reports, and performance insights Identify risks and opportunities across stock, intake, and sell-through Planning & Stock Management Support forecasting, demand planning, and inventory management Oversee stock intake, replenishment, and availability Monitor product performance, margin, and stock turn Product & Ecommerce Merchandising Manage new product setup including product codes, pricing, and costings Maintain website product listings, ensuring accuracy of descriptions, imagery, and categorisation Support online merchandising, product sortation, and conversion optimisation Critical Path & Cross-Functional Collaboration Track critical path timelines to ensure on-time product launches Work closely with Buying, Marketing, Finance, Logistics, and Customer Service Act as a key point of contact for merchandising insights and reporting About You Bachelor's degree or equivalent 3-6 years' experience in merchandising, assistant merchandising, or stock planning Strong experience with WSSI, forecasting, and inventory management Advanced Excel skills (pivot tables, VLOOKUP, data analysis) Strong understanding of retail KPIs: sell-through, margin, stock turn, intake planning Highly organised with excellent attention to detail and time management Commercially aware with a passion for retail, ecommerce, and product performance Experience within luxury, fashion, accessories, or watches is highly desirable Proactive, driven, and confident in a fast-paced SME environment What's on Offer Salary circa £38,000 + discretionary annual bonus Hybrid working (1 day from home) 25 days holiday + birthday off Pension contribution Optional health insurance & life insurance Staff discount On-site parking Collaborative, high-growth environment with strong career progression Keywords (for search optimisation) Junior Merchandiser, Assistant Merchandiser, Senior Assistant Merchandiser, Retail Merchandising, Ecommerce Merchandising, WSSI, Stock Planning, Inventory Management, Demand Planning, Forecasting, Trading Analyst, Sales Analysis, Product Lifecycle, Luxury Retail, Watches, Jewellery, Fashion, Excel, Data Analysis, Buying & Merchandising, DTC, Online Retail, Product Setup, Critical Path Management Mandeville is acting as an Employment Agency in relation to this vacancy

Business Analyst - Adult Social Care Location: Slough (Hybrid Working) Rate: £485.85 per day (Umbrella) Contract: Interim / Contract Role We are seeking an experienced Business Analyst to support a range of high-profile Adult Social Care transformation projects within a forward-thinking local authority environment. Working closely with the Adults Project Manager, you will play a key role in driving meaningful change across services, including the redesign of the Adults "Front Door"-a critical access point for residents. Key Responsibilities Lead and facilitate stakeholder workshops across Adult Social Care services Capture and document as-is customer journeys and experiences Design and map "to-be" pathways to support service transformation Work collaboratively with a broad range of services, including: Learning Disabilities Mental Health Reablement Safeguarding 65+ Services Engage and influence senior stakeholders and multidisciplinary professionals Translate complex requirements into clear, actionable deliverables Requirements Proven experience working as a Business Analyst within Adult Social Care Strong background in service transformation and redesign Demonstrable experience facilitating workshops and leading stakeholder engagement Expertise in process mapping, customer journey mapping, and business analysis methodologies Ability to lead discussions and drive consensus across diverse professional groups Excellent communication and documentation skills Working Arrangements Hybrid model: 2 days onsite in Slough, 3 days remote Competitive day rate of £485.85 (Umbrella)This is an excellent opportunity to contribute to impactful transformation work that directly improves outcomes for vulnerable adults and communities. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy

We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You’ll Be Doing • Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns, • Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams, • Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance, • Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance, • Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification, • Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes, • Assisting with testing and quality assurance of system and configuration changes prior to wider rollout, • Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests, • Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We’re Looking For Essential • 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role, • Strong experience with Salesforce, including report and dashboard building, • Proven analytical skills with confidence working with large datasets and translating insights into clear outputs, • Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI), • High attention to detail, strong data ownership, and a proactive, self‑starting mindset, • Comfortable working in a fast‑paced, matrixed environment with non‑technical stakeholders Desirable • Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango), • Familiarity with NetSuite or ERP / finance systems, • Working knowledge of SQL or data querying tools, • Understanding of SaaS customer lifecycle, renewals, and expansion, • Exposure to operational documentation or change management . Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible

Job Title: Underwriting Specialist PURPOSE SUMMARY: The Underwriting Specialist role is to assess the risk associated with extending customer credit and financing. PRINCIPAL ACCOUNTABILITIES: The Underwriting Specialist will assess this risk by manually underwriting dealer proposals in accordance with the company credit/underwriting policy rules and in accordance with service level adherence targets. The Underwriter is responsible for ensuring that the quality of their underwriting decisions is in accordance with company tolerances and credit policy rule sets. As part of the manual underwriting process, the Underwriter will undertake the appropriate analysis of retail customer’s financial statements in order to assist in reaching timely and accurate conclusions on the Referral (e.g., “Accept” or “Decline” decision) This information, coupled with an analysis of the customer’s repayment capacity, will enable the Underwriter to reach the appropriate lending decision. The Underwriting Specialist will utilise the Genus system to achieve acceptance decision targets. Using a proactive approach to work management and service level adherence, the Underwriter also uses the Genus system to help self-manage their work queues. This will ensure that work queues are reviewed and actioned in accordance with agreed proposal status review targets. KNOWLEDGE, EXPERIENCE, QUALIFICATIONS: • 3 years’ experience in an underwriting or credit analyst position in financial services • Experience in the automotive or consumer finance industry is advantageous. • Practical experience with scorecard design and testing

Technical Business Analyst – Salesforce | Contact Centre | Agile We’re looking for a Technical Business Analyst with strong CRM and contact centre experience to join a high-impact customer transformation programme. This role is ideal for a Senior Business Analyst who thrives in customer operations, customer experience (CX), and digital service environments, with hands-on experience across Salesforce CRM, contact centre platforms, and Agile delivery. Key Responsibilities: • Work as a Technical Business Analyst within Agile squads (Scrum / Sprint delivery), • Lead customer journey mapping, process improvement, and service optimisation, • Support implementation and enhancement of Salesforce CRM and contact centre platforms (Amazon Connect, Genesys, NICE or similar), • Drive customer experience transformation, including contact deflection, channel shift, and automation initiatives, • Collaborate with product, engineering, operations, and external vendors Key Skills & Experience: • Proven experience as a Business Analyst / Technical Business Analyst, • Strong experience with Salesforce CRM (configuration, reporting, dashboards), • Background in contact centre / customer service / customer operations environments, • Experience with customer journey mapping, process re-engineering, and CX improvement, • Strong understanding of Agile / Scrum delivery models, • Exposure to AI, automation, conversational analytics, or chatbots is desirable Desirable: • Experience with Amazon Connect, Genesys, NICE, or other CCaaS platforms, • Background in utilities, telecoms, financial services, or retail This is a fantastic opportunity to work on large-scale customer transformation programmes with real impact on customer experience and operational efficiency

Job Title: Underwriting Specialist PURPOSE SUMMARY: The Underwriting Specialist role is to assess the risk associated with extending customer credit and financing. PRINCIPAL ACCOUNTABILITIES: The Underwriting Specialist will assess this risk by manually underwriting dealer proposals in accordance with the company credit/underwriting policy rules and in accordance with service level adherence targets. The Underwriter is responsible for ensuring that the quality of their underwriting decisions is in accordance with company tolerances and credit policy rule sets. As part of the manual underwriting process, the Underwriter will undertake the appropriate analysis of retail customer's financial statements in order to assist in reaching timely and accurate conclusions on the Referral (e.g., “Accept” or “Decline” decision) This information, coupled with an analysis of the customer's repayment capacity, will enable the Underwriter to reach the appropriate lending decision. The Underwriting Specialist will utilise the Genus system to achieve acceptance decision targets. Using a proactive approach to work management and service level adherence, the Underwriter also uses the Genus system to help self-manage their work queues. This will ensure that work queues are reviewed and actioned in accordance with agreed proposal status review targets. KNOWLEDGE, EXPERIENCE, QUALIFICATIONS: • 3 years' experience in an underwriting or credit analyst position in financial services • Experience in the automotive or consumer finance industry is advantageous. • Practical experience with scorecard design and testing TPBN1_UKTJ

Job Title: IT Business Analyst PURPOSE SUMMARY: A member of the IT Change Team, As a Business Analyst, you will play a crucial role in delivering functional enhancements to critical applications. Under the guidance of the IT Business Solutions Manager you will work closely with stakeholders across business functions, and subject matter experts to gather requirements, analyse business processes, and translate them into actionable deliverables. The BA will also support the IT Business Solutions Manager to define and deliver IT and business processes across the organisation aligned as necessary to project requirements. Key measures for the role include high requirements accuracy, quality documentation, stakeholder/customer satisfaction, collaboration and communication, continuous learning and improvement and adaptability/flexibility with an overall focus on fast and effective delivery of enhancements to IT systems/services/applications change overall. Responsibilities Requirements Gathering and Analysis: Collaborate with stakeholders to elicit and document business requirements for functional enhancements to critical applications. Lead interviews, workshops, and meetings to understand business processes, user needs, and system requirements. Analyse and document current and future state business processes, identifying areas for improvement and optimisation. Documentation and Specification: Create clear and concise functional specifications, user stories, use cases, and process flows based on gathered requirements. Develop detailed business requirements documents (BRDs) and ensure alignment with technical teams, project objectives and stakeholders. Manage & maintain accurate and up-to-date documentation throughout the lifecycle of the enhancement delivery Stakeholder Collaboration: Work closely with stakeholders, including business users, testing teams, and project managers, to ensure effective communication and collaboration. Facilitate requirements review sessions and walkthroughs, seeking feedback and clarifying any ambiguities. Change Management: Assess the impact of proposed changes on existing systems, processes, and stakeholders. Collaborate with stakeholders to identify change management needs and develop strategies for smooth implementation. Testing and Quality Assurance Support: Collaborate with the testing team to define test scenarios, validate test results, and ensure that the implemented solution meets the defined requirements. Support user acceptance testing (UAT) by providing guidance, assisting with test case creation, and addressing user feedback. Continuous Improvement: Monitor and evaluate system performance and user feedback, identifying areas for improvement. Proactively contribute to process improvements and suggest innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management KNOWLEDGE, EXPERIENCE, QUALIFICATIONS Bachelor's degree in computer science, business administration, or a related field. Proven industry experience working as an IT Business Analyst Solid track record of utilising business analysis methodologies, tools, and techniques. Working knowledge of the software development lifecycle (SDLC) and Agile methodologies. Strong analytical skills with the ability to gather and interpret complex information. Excellent written and verbal communication skills, including the ability to effectively communicate technical concepts to non-technical stakeholders. Detail-oriented with strong documentation and organizational skills. Proficiency in using business analysis and productivity tools (e.g., Microsoft Office, JIRA, Confluence). Proven ability to work independently, manage priorities, and meet deadlines. Strong problem-solving skills with a proactive and solution-oriented mind-set. Adaptability and willingness to learn new technologies and domains

Digital Analyst Turn Data Into Marketing Impact We're partnering with a business redefining how data powers marketing, moving from fragmented reporting to a connected, insight-led growth engine. At the heart of a major transformation, they're building a unified data platform and embedding analytics directly into how marketing decisions are made. They're now hiring a Digital Analyst who wants to go beyond dashboards and become a key driver of performance, customer understanding, and commercial impact. The Opportunity This is where analytics meets activation. You'll sit at the intersection of data, marketing, and technology, helping translate digital behaviour into strategies that drive engagement, conversion, and long-term value. As the business evolves toward a Microsoft Fabric ecosystem, you'll play a central role in shaping how insight flows across teams, campaigns, and channels. This is not passive reporting. This is influencing how marketing thinks and executes. What You'll Be Doing Owning digital analytics across web, app, and campaign environments • Leading on GTM strategy, tracking, and data integrity across platforms • Building high-impact Power BI dashboards that tell a clear commercial story • Partnering with Marketing to optimise campaigns, channels, and customer journeys • Turning behavioural data into actionable segmentation and audience strategy • Supporting the shift toward a centralised, Fabric-powered data platform What We're Looking For Strong background in digital or marketing analytics • Hands-on experience with GTM and web analytics tools • Confident with Power BI and data visualisation • Exposure to modern data platforms, Fabric or similar (e.g. Databricks, Snowflake, Synapse) • A commercially minded analyst who wants to shape decisions, not just report numbers Why This Role Matters This is a rare point in the journey where everything is being redefined, data, marketing, and how the two come together. You'll help move the business from hindsight to foresight, from siloed metrics to connected insight, and from reporting to real influence. If you're looking to step into a role where your work directly shapes marketing strategy and drives measurable growth, this is where it happens

This is an opportunity to join a growing customer analytics function at a pivotal time, where data plays a central role in shaping customer communications and commercial decision-making. As a Customer Selections and Analytics Consultant, you will be responsible for delivering accurate and timely cus

EMEA Customer Research Analyst in London to drive customer insights that influence strategic decisions. The ideal candidate will have at least 4 years in customer/marketing research, proficiency in quantitative and qualitative methodologies, and strong communication skills.

A fast-growing, family-led healthcare retail group with 550+ practices across the UK & Ireland is seeking a Customer Analyst as they invest heavily on providing long-term commercial value to their partners. Sitting within the CRM function, this role is all about using data to drive smarter customer

A leading fintech firm is seeking a Senior Customer Services Analyst to enhance their Customer Services capability.

Trading accounts (CFDs, Spread Bets, Cash Equities, ETFs, GIA,s ISAs, SIPPs).Platform navigation and technical issues.Trade queries (execution, order types, account activity).OR education in relevant business segment.Investment account types (ISA, GIA, SIPP).Adaptabilityinafast-pacedenvironment.A wi

A leading insurance company in London is seeking a Senior IT Business Analyst to drive modernization initiatives. Ideal candidates will have prior experience in a strategic business analyst role within the insurance industry.

A global activewear company is seeking a Senior Data Analyst to drive customer and commercial strategy.

As a Senior Quality Analyst, you'll be the driving force behind the Quality Assurance function for our Customer Support teams — including our AI Agents. Reporting to the Customer Operations Manager, you'll ensure that every customer interaction — whether handled by a person or an AI — meets ou

Vacancy: Customer Incentive Plan (CIP) Analyst. We are currently recruiting for a Customer Incentive Plan (CIP) Analyst to support the Finance and Sales organisations across the region. Manage all Customer Incentive Plan (CIP) related processes.

We are looking for a Senior Customer Services Analyst to build out our Customer Services capability. A passion for customer success and building strong, long-lasting customer relationships. We’re investing in our Customer Services capability, both by building out the team and implementing the tool

As a Customer Success Operations analyst, you’ll be part of the Customer Success Beehive (operations team), working to scale customer success for Kraken. This role partners with Delivery, Sales, Product, Engineering, Finance, Client Value, and the entire Customer Success organization, driving scal

Runtime Group Ltd is looking for a Customer Success Analyst to manage a diverse portfolio of commercial accounts. Candidates should have at least one year in Customer Success or Account Management, strong communication, analytical skills, and a relevant degree.

In this role, you will provide first and second line support for customer-focused technologies, troubleshoot issues, and work with cross-functional teams to enhance the customer experience. A leading luxury retail company in Greater London is seeking an experienced SAP CX Operations Analyst to join

If you’re a Customer Communications Systems Analyst looking for an opportunity to grow in a friendly environment, we’re looking for you!. Work tickets from customers ensuring the request is understood and customers receive the right outcome. Our customers include savers and businesses across the

Description This in the United Kingdom seeks a Customer Experience Insight Analyst to lead the analysis of complaints data and create actionable insights.

LA International is seeking a Senior Business/Functional Analyst for a 6-month contract in Greater London.

The Customer Success Analyst will be responsible for ensuring that our global client base received an exemplary standard of customer support across multi-channels – via email, phone and live chat. Help customers with their trading and administrative issues to full resolution in a pro-active manner

A leading retail company in the United Kingdom is seeking a motivated Analyst to deliver actionable insights from data analysis.

A leading beauty brand in London is seeking an experienced Customer Insight Analyst to join their team. This role involves providing regular reports on key trading events and promotions, flagging improvement areas to the CRM team, and analyzing customer segmentation.

Customer Service Experience – at least 1 year in a customer-facing or support role. Provide exceptional, customer-focused support that ensures every interaction with Reapit is a positive experience. Decision-Making Confidence – capable of making sound judgments in a customer support setting.

Chip UK is seeking a Senior Quality Analyst to drive the QA function for Customer Support teams, including AI Agents.

A leading kitchen appliance company in the United Kingdom is seeking a motivated Service Desk Analyst to join its Technology Services team. The role involves being the first point of contact for IT issues and requests, requiring strong troubleshooting skills and a customer-first mindset.

Customer Science: We help brands to get a deeper understanding of their customers and uncover opportunities for more personalised experiences. With a deep knowledge of our clients' customer data, you will deliver solutions and recommendations that meet the projects' agreed objectives. Production of

Boston Consulting Group (BCG) is seeking a Senior Analyst for its Vantage team in London. The role involves providing industry expertise in Customer Service and Contact Centers, and contributing to commercialization efforts.

We are looking for a data-driven and commercially minded Customer Analyst to join the Marketing and Customer Measurement team at River Island. Support the Lead Customer Analyst with deeper analysis, experimentation, and strategic projects. Develop dashboards and reports that track key customer metri

You will advise customers, configure the platform, and work collaboratively to analyze needs.

At Abercrombie & Fitch, the EMEA Customer Research Analyst is a London-based in‑house resource for brand and business partners across the region. A key advocate for the EMEA customer, this role is responsible for designing, executing and communicating high‑quality customer research that informs

We’re working with a data‑driven insurance business to hire a Marketing Analyst – App, Digital & Customer. Marketing Analyst – App, Digital & Customer. Delivering customer and commercial insight through cohort and segmentation analysis, identifying what drives high‑value customers.

This role focuses on analyzing customer service data to enhance customer satisfaction and operational productivity. Angi is seeking a dynamic Lead Analyst for the Commercial & Analytics - International team. Candidates should have over 8 years of experience in data analytics, specifically in custome

A customer service optimization company is looking for a Customer Care Optimisation Analyst to enhance operational efficiencies in a remote capacity. The role demands a proactive, customer-obsessed individual ready to learn and adapt in a fast-paced environment.